We offer a free wheelchair boarding service for passengers whose mobility impairment means that while they are able to move to their seat in the cabin unaided, they are unable to board/disembark the aircraft.
II. Scope of application1. Applicable to point-to-point flights (including stopover flights) operated by Air China.
2. Applicable to domestic, international and regional connecting flights operated by Air China and meet the following requirements:
(a) The choice of connecting flights must meet the requirements of connecting time.
(b) Connecting flights with connecting time within 24 hours (inclusive) on the same day.
(c) Connecting flights with overnight layover time of more than 2.5 hours (inclusive) but not exceeding 5 hours.
(d) Must transit at the same airport (including different terminals of the same airport).
(e) Domestic continuation flights cannot choose the last flight of the day (except for cases where there is only one flight on the same day).
III. Application DeadlineNot later than 16:00 on the day before the departure airport's flight departure time (inclusive).
IV. Check-in reminderPassengers that have requested ground wheelchair service are required to arrive at the airport check-in counter 120minutes before the flight's scheduled departure.
V. Service RestrictionsTo ensure your safety and comfort and that of any accompanying personnel and baggage, your wheelchair is reserved for use by you alone. Please do not carry infants/children or any baggage that would exceed the baggage restrictions of your fare class when using the wheelchair. When transporting a passenger via wheelchair, accompanying personnel cannot supervise children or baggage. Thank you for your understanding. Any baggage that exceeds the restrictions for unchecked baggage in your fare class must be checked.
VI. Special reminder: carriage of injured or sick passengers1. For their health and safety and that of other passengers and crew members, injured or sick passengers should consult a doctor before planning a trip. The following injured or sick passengers are required to provide a true and valid medical certificate that clearly states "fit to fly" issued within 10 days of departure and signed or stamped by a doctor:
(a) Passengers who require medical care or use of medical equipment to maintain a suitable condition for air travel throughout the flight (e.g. passengers on stretchers, or passengers who need to use a portable oxygen concentrator (POC) throughout the flight)
(b) Passengers suffering from or suspected to be suffering from a serious infectious disease that does not warrant quarantine measures
(c) Passengers restricted from transportation due to recent surgery (not applicable to passengers on U.S. routes)
Even if you provide a certificate, we reserve the right to decide whether to let you travel at check-in based on your physical condition and the actual flight operation.
VII. Changes and Cancellation of ServiceIf you need to change your flight and service booking, you should cancel the previous service booking before making another.
This service applies only to domestic flights (excluding Hong Kong, Macau, and Taiwan) operated by Shenzhen Airlines for point-to-point (including stopover) routes. Free wheelchair services are provided for passengers with mobility disabilities. Staff will assist passengers in using wheelchairs from the check-in area to the boarding gate. Passengers may check small assistive devices needed during the journey for free, in addition to the specified free baggage allowance. Please arrive at the check-in counter no later than 120 minutes before the scheduled flight departure time to complete procedures; delays may occur if checked in after this time.
2. Scope of ApplicationRamp Wheelchair
Shenzhen Airlines provides ground wheelchair services for passengers with mobility disabilities who can board and disembark independently and walk to their seats in the cabin but require assistance between the terminal, tarmac, and aircraft. To reserve this service, please apply via the 95361 hotline or any direct sales office by 16:00 local time the day before departure. On-site requests on the day of flight are subject to ground service availability.
Boarding Wheelchair
Free boarding wheelchair services are provided for passengers with mobility disabilities who cannot board/disembark independently but can walk to their seats in the cabin. Reservations must be made via the 95361 hotline or direct sales offices by 16:00 local time the day before departure. On-site requests are subject to ground service availability.
3. Application Deadline16:00 local time the day before flight departure.
4. Voluntary Change and Cancellation(1) To cancel the service, please use the original application channel, 95361 hotline, or any direct sales office of Shenzhen Airlines.
(2) For flight/service changes, cancel the original service and re-apply.
5. Important NotesIn accordance with CAAC's Management Measures for Air Transportation of Persons with Disabilities, there are limits on the number of unaccompanied passengers with disabilities per flight for each aircraft type. Contact 95361 for details.
For safety, carry-on luggage is recommended to be checked in.
Mobility aids brought by wheelchair passengers are handled per Shenzhen Airlines General Conditions of Carriage for Passengers and Baggage.
If special passengers’ checked baggage requires inspection, please cooperate with staff and airport security for unpacking.
Documentation Requirements:
(1)Passengers with injuries/illnesses/post-surgery must provide medical certificates.
(2)Diagnostic certificates: Issued within 10 days prior to departure, stating fitness to fly.
Post-surgery certificates: Confirm surgery completion and good/improving condition.
(3)Certificates from medical institutions must bear the doctor’s signature/stamp; those from private/family doctors require additional proof of medical qualification.
(4)Disabled passengers or elderly with mobility issues are exempt from providing certificates.
Shenzhen Airlines reserves the right to determine service eligibility based on passengers’ physical conditions and flight operations during check-in, even with provided certificates.
We offer a free wheelchair boarding service for passengers whose mobility impairment means that while they are able to move to their seat in the cabin unaided, they are unable to board/disembark the aircraft.
2. Scope of ApplicationApplicable to point-to-point flights (including stopover flights) operated by Shandong Airlines.
Applicable to domestic, international, and regional connecting flights operated by Shandong Airlines and meet the following requirements:
(a) The choice of connecting flights must meet the requirements of connecting time.
(b) Connecting flights with connecting time within 24 hours (inclusive) on the same day.
(c) Connecting flights with overnight layover time of more than 2.5 hours (inclusive) but not exceeding 5 hours.
(d) Must transit at the same airport (including different terminals of the same airport).
(e) Domestic continuation flights cannot choose the last flight of the day (except for cases where there is only one flight on the same day).
3. Application DeadlineNot later than 16:00 on the day before the departure airport's flight departure time (inclusive).
4. Check-in ReminderPassengers that have requested ground wheelchair service are required to arrive at the airport check-in counter 120 minutes before the flight's scheduled departure.
5. Service RestrictionsTo ensure your safety and comfort and that of any accompanying personnel and baggage, your wheelchair is reserved for use by you alone. Please do not carry infants/children or any baggage that would exceed the baggage restrictions of your fare class when using the wheelchair. When transporting a passenger via wheelchair, accompanying personnel cannot supervise children or baggage. Thank you for your understanding. Any baggage that exceeds the restrictions for unchecked baggage in your fare class must be checked.
6. Special Reminder: Carriage of Injured or Sick PassengersFor their health and safety and that of other passengers and crew members, injured or sick passengers should consult a doctor before planning a trip. The following injured or sick passengers are required to provide a true and valid medical certificate that clearly states "fit to fly" issued within 10 days of departure and signed or stamped by a doctor:
(a) Passengers who require medical care or use of medical equipment to maintain a suitable condition for air travel throughout the flight (e.g., passengers on stretchers, or passengers who need to use a portable oxygen concentrator (POC) throughout the flight).
(b) Passengers suffering from or suspected to be suffering from a serious infectious disease that does not warrant quarantine measures.
(c) Passengers restricted from transportation due to recent surgery (not applicable to passengers on U.S. routes).
Even if you provide a certificate, Shandong Airlines reserves the right to decide whether to let you travel at check-in based on your physical condition and the actual flight operation.
7. Voluntary Changes and Cancellations(1) If you need to cancel the service, you can do so through the original channel of application, Shandong Airlines ticketing offices, or authorized sales agents.
(2) If you need to change the flight and service, you should cancel the service first and then reapply.