Passengers Guidelines

Ticket use rules

Luggage Rules

Restrictions on the weight, size and number of checked baggage

The weight of each ordinary checked baggage shall not be less than 2 kg or 4 lbs, and shall not exceed 32 kg or 70 lbs.
The sum of the length, width, and height of each piece of ordinary checked baggage shall not be less than 60 cm or 24 inches, and shall not exceed 203 cm or 80 inches, including pulleys and handles. Items beyond the above restrictions shall not be transported as baggage.
Due to the limited capacity of the flight, we have the right to impose limitations on the maximum number of pieces of your checked baggage that are beyond the free baggage allowance.

Conditions of Carriage

Air China General Conditions of Carriage

Article 1 Applicability

1.1 General
1.1.1 Unless otherwise provided for in paragraphs 1.1.3, 1.2 and 1.3 of these Conditions of Carriage, these Conditions Carriage apply to public air transportation operated by us for the purpose of transporting passengers and baggage by civil aircraft and charging fees. These Conditions of Carriage form part of the contract between us and the passenger, and the rights, obligations and responsibilities of both parties are bound by these Conditions of Carriage.
1.1.2 If the provisions in these Conditions of Carriage change frequently, we may formulate relevant regulations separately and treat them as part of these Conditions of Carriage. If the separately formulated regulations are inconsistent with these Conditions of Carriage, the separately formulated regulations shall take precedence over these conditions.
1.1.3 These Conditions of Carriage also apply to carriage on special tickets such as free tickets and special fare tickets. Where discrepancies exist between the conditions of use of free tickets and of special fare tickets and these Conditions of Carriage, the conditions of use of such tickets shall prevail.
1.1.4 If we sell tickets or perform check-in for the flights of other carriers, we will only act as an agent of such carriers. You are requested to develop an understanding of the operating carriers’ transportation regulations.
1.2 Charter operations
For the transportation performed pursuant to a charter agreement, these Conditions of Carriage apply only where these Conditions of Carriage are incorporated by reference in the provisions of the charter agreement or in the conditions of use the charter flight ticket.
1.3 Codeshare
On some flights we have implemented "codeshare" with other carriers. This means that even if you book a flight and hold a ticket with our name or airline code, you may be on a flight actually operated by another carrier. We are obligated to inform you of the actual carrier of the flight when you purchase the ticket.
Our Conditions of Carriage also apply to the codeshare flights operated by other carriers. However, each operating carrier of a codeshare flight has its own conditions of carriage or transportation regulations with respect to the operation of its own flights, and some may differ from our Conditions of Carriage for flights operated by us. Except for Article 2 and Article 3 of these Conditions of Carriage, these different rules and conditions of carriage established by the operating carrier will be considered part of our Conditions of Carriage on codeshare flights, and will take precedence over our Conditions of Carriage on these codeshare flights.
When it comes to codeshare flights, the differences between our regulations and conditions of carriage and those of the operating carrier could involve, but are not limited to regulations on flight check-in, denied boarding and restricted transportation, regulations on baggage transportation, regulations on overbooking, flight delays and cancellations, and regulations on flight diversions, etc.
1.4 Overriding law
The establishment, validity, interpretation, performance, dispute resolution and other contractual issues shall be governed by the laws of the People’s Republic of China as well as the international conventions concluded or acceded to by the People's Republic of China.
If any provision contained in these Conditions of Carriage is in direct conflict with the applicable laws and international conventions, the applicable laws and international conventions shall prevail. If any provision of these Conditions of Carriage is in direct conflict with applicable laws and international conventions and thus is deemed invalid, the other provisions of these Conditions of Carriage shall remain valid.

Article 2 Ticketing

2.1 Fundamental principles
2.1.1 General provisions
2.1.1.1 On the ticket, our name will be represented by the airline two-character code "CA" or the three-digit code "999", in short.
2.1.1.2 Tickets are managed by passengers’ real names, and you should present your valid ID when purchasing tickets and checking in for your flight.
2.1.1.3 Tickets are not transferable.
2.1.1.4 Only after the class, the date of flight, and the flight number have been determined can each flight segment on the ticket be used as proof of transportation
2.1.2 Validity of tickets
Unless otherwise provided for on the ticket or the applicable conditions of use of the ticket, for the validity of tickets the following rules apply:
2.1.2.1 When the ticket is partially used, the ticket is valid for 365 days, starting from 00:00 (included) of the following day after commencement of travel. Regardless of whether the ticket is subsequently changed, the validity period remains unchanged.
2.1.2.2 When no portion of the ticket is used
A. The ticket is valid for 365 days, starting from 00:00 (included) of the following day after ticket purchase.
B. If you apply for ticket change and a new ticket number is generated, the ticket is valid for 365 days, starting from 00:00 (included) of the following day after issuance of the new ticket.
2.1.2.3 Calculation of ticket validity
Starting from 00:00 (included) of the following day after the commencement of the first travel, ticket purchase or ticket reissuance to 24:00 (excluded) on the day of expiration of the validity period.
2.1.3 Sequence and use of ticket coupons
2.1.3.1 The ticket you have purchased is valid only for the transportation shown on the ticket, from the place of departure via any agreed stopping places to the final place of destination. All flight segments shown on the ticket shall be used in the sequence specified at the time of ticket purchase.
2.1.3.2 The fare you pay is linked to the sequence of transportation shown on your ticket. Should you fail to use the ticket in sequence, we will recalculate the fare, fuel surcharge, and government taxes based on your itinerary actually flown. If the resulting amount is higher than the amount previously paid for your current ticket, you shall pay the difference between the original amount and the new amount resulting from such a change, and we will provide you with subsequent transportation services based on the new amount paid. And the unused segments of your ticket can no longer be used.
2.2 Fares, taxes, fees and charges
2.2.1 General provisions
Before you make payment, we will inform you of or show you all the amounts you should pay, including fares, government taxes, and fuel surcharges (fees). After the ticket is sold, if the fare, government taxes, and fuel surcharges (fees) are adjusted, the above-mentioned amounts you have paid remain unchanged. If you need to make any changes to the specifics of your itinerary, including the flight date, flight, etc., such changes may affect the above amounts you have paid.
2.2.2 Fares
2.2.2.1 Fare is calculated in accordance with our tariff in effect at time of ticket purchase. It is applicable to the specific date, itinerary and other information shown on the ticket.
2.2.2.2Unless otherwise provided for, fares are only applicable to air transportation from the airport of departure to the airport of destination, excluding ground transportation between one airport to another airport in the same city or the ground transportation between the airport and downtown.
2.2.3 Taxes, fees and charges
2.2.3.1 You should pay the applicable taxes, fees and charges to be imposed and levied by government or other authorities, or by the operator of an airport. The taxes, fees and charges are not included in the fare.
2.2.3.2 In addition to fares and taxes, we will collect airline fuel surcharges. Although the fuel surcharges are shown as part of the taxes, fees and charges, they are not government taxes. The fuel surcharges could vary by airlines, itineraries, classes, dates of ticket purchase or travel dates.
2.2.4 Currency
Fares, taxes, fees and charges shall be paid with the currency of the country of ticket issuance, unless we or our authorized sales agents approve or specify another currency when or before you make payment.
2.3 Reservation and ticket purchase
2.3.1 General provisions
2.3.1.1 You can reserve and purchase ticket through our website, mobile apps, our flagship stores and our Call Center, any of our ticketing offices or any of our authorized sales agents as well as other channels recognized by us.
2.3.1.2 You must present your valid ID at the time of ticket purchase. The valid ID you use at the time of ticket purchase must be the same as that you use at the time of check-in.
2.3.1.3 We or our authorized sales agents will make reservations based on your requirements. Upon request we will provide you with written confirmation of your reservation.
2.3.1.4 When you make a reservation, we or our authorized sales agents will inform you of the time limit for ticket payment. You should pay the fare within the specified time limit for payment. If payment is not completed, your reservation will be canceled.
2.3.1.5 The rules or conditions of use of certain fares contain restrictions or rules that do not allow you to make changes to your ticket or refund your ticket. We or our authorized sales agents will inform you of such conditions of use when you purchase the ticket. Please choose the fare categories that suit your needs.
2.3.2 Collection and use of personal information
The personal information you provide to us is intended to be used for seat reservation, ticket purchase, reservation or purchase of other services, and related formalities. To this end, you authorize us to use and store your personal information, and agree that we can send this information to our relevant departments, other relevant carriers, relevant service providers and governmental units. We attach great importance to the security of your personal information and will take all reasonable and feasible security control measures to protect your personal information. You can inquire about our privacy policy. The privacy policy is not part of these Conditions of Carriage.
2.3.3 Advance seat selection
You can select your onboard seat in advance, and we will do our best to meet seat requirement based on the actual conditions of seat reservations. However, due to operational, safety or security needs, we cannot guarantee that any seat you specify will be provided. At the same time, we always reserve the right to reallocate seats on the aircraft, even after you have been seated.

Article 3 Ticket change and refund

3.1 Ticket change
3.1.1 General provisions
3.1.1.1 You shall have your ticket changed within the validity period of the ticket.
3.1.1.2 Please contact the ticketing carrier or its authorized sales agent for ticket change.
3.1.1.3 If you fail to take the flight on which you have purchased a ticket and fail to inform us in advance of your need to keep your seat for the subsequent flight, we have the right to cancel the reservation on your ticket for the onward flight or return flight.
3.1.2 Voluntary change
After ticket purchase, if you need to change any specifics of your itinerary due to your own reasons, such as flight date, flight, etc., please contact us or our authorized air sales agent as soon as possible. We or our authorized air sales agent will change the ticket according to the conditions of use of the ticket applicable to your ticket. At the time of the change, the fare, government taxes, and fuel surcharges (fees) you have paid will be calculated again according to the conditions of use of ticket.
3.1.3 Involuntary change
3.1.3.1 If your flight departs later or earlier than scheduled, your flight is cancelled, your flight’s itinerary changes or the class of service changes due to our reasons or due to weather, air traffic control, etc., or the connecting time of your immediate connecting flight is rendered shorter than the minimum connecting time due to the above reasons - reasons which make you have to change your ticket, we or our authorized air sales agents can grant involuntary change once to your ticket for your flight and your immediate connecting flight, without any ticket change handling fee charged.
3.1.3.2 If the flight you are already on arrives at your destination airport later than scheduled due to our reasons or due to weather, air traffic control, etc., and, as a result, the connecting time of your subsequent flight is rendered shorter than the minimum connecting time, which make you have to change your ticket, we or our authorized air sales agents can grant involuntary change once to your ticket for your flight and your subsequent connecting flight, without any ticket change handling fee charged.
For flights that are only delayed upon arrival, your request for ticket changes without the flight having been flown will be handled in accordance with 3.1.2 of these Conditions.
3.1.3.3 We can also grant an involuntary refund for you in accordance with 3.2.3 of these Conditions of Carriage.
3.1.3.4 For tickets where involuntary changes have been granted, if you request a change or refund again due to your own reasons, your requests are subject to the provisions in 3.1.2 or 3.2.2 of these Conditions of Carriage.
3.2 Refund
3.2.1 General provisions
3.2.1.1 Please contact the ticketing carrier or its authorized air sales agents for refund on your ticket.
3.2.1.2 For the tickets that we sell, requests for ticket refunds should be made to us or our authorized airline sales agents and within the validity period of the ticket. In special circumstances, requests for refunds to us or our authorized airline sales agent shall be made no later than 180 days after the ticket’s validity period expires. We will not accept requests for ticket refunds where the ticket’s validity period has exceeded the above-mentioned time limit.
3.2.1.3When getting the refund, you should return to us all the relevant proof of reimbursement you have obtained (like "Itinerary/Receipt of E-Ticket for Air Transport").
3.2.1.4 We will complete the refund procedures within 7 working days from the date of receiving your valid application for refund, excluding the processing time of financial institutions.
3.2.1.5 Normally, the fare will be refunded to you in accordance with the original method of payment and the original currency of payment used for such payment.
3.2.1.6 We will give priority to the account previously used for the payment of the ticket when granting refunds. If the refund cannot get to the account in question due to special reasons, the refund will be made to you personally.
3.2.1.7 If you entrust someone else with the handling of the refund, your agent should present your and the agent's valid identification documents, your authorization letter, and other information.
3.2.2 Voluntary refund
3.2.2.1 After ticket purchase, when you request a refund for your own reasons, if the conditions of use of your ticket allow for a refund, and the provisions of paragraphs 3.2.3 and 3.3 of these Conditions of Carriage do not apply to such a refund, we will grant a refund on the unused segments of the ticket according to the applicable conditions of use of the ticket.
3.2.2.2 If you voluntarily terminate your travel at the agreed stopping place of the flight, the fare for the unused segment of the flight will not be refunded.
3.2.2.3 Please contact the original channel of ticket purchase for voluntary refund.
3.2.3 Involuntary refund
3.2.3.1 If your flight departs later or earlier than scheduled or is canceled, the flight’s itinerary changes or the class of service changes due to our reasons or due to weather, air traffic control, etc., which make you have to apply for a refund on your ticket, we or our authorized air sales agents can grant involuntary changes to your ticket for your flight or your flight and your subsequent connecting flight, without any ticket change handling fee charged.
If the flight you are already on arrives at your destination airport later than scheduled due to our reasons or due to weather, air traffic control, etc., and, as a result, the connecting time of your subsequent flight is rendered shorter than the minimum connecting time, which make you have to request a refund on the ticket on your subsequent connecting flight, we or our authorized air sales agents can grant involuntary refund on your ticket for your subsequent connecting flight, without any ticket change handling fee charged.
For flights whose departures are not delayed but whose arrivals are, requests for ticket refunds without the flight having been flown will be handled in accordance with 3.2.2 of these Conditions.
If there are specific requirements in the laws and regulations of the countries and regions involved in the flight, we will provide services to you in accordance with such applicable laws and regulations.
3.2.3.2 You can request an involuntary refund through us or through your original channel of ticket purchase.
3.3 Circumstances where changes and refunds are requested due to health reasons
If you are unable to take a flight on which you have purchased a ticket due to injury, illness, or other health reasons after ticket purchase or during your travel, and if you can provide related proof recognized by us, we can provide you and your travel companion(s) with ticket change service for the unused segment(s) of the ticket(s), without any ticket change fee charged, or with ticket refund services, without any refund handling fee charged.

Article 4 Security inspection, check-in, boarding

4.1 Security inspection
You and your baggage shall undergo safety and security inspections. The inspections can be carried out in ways that include but are not limited to the use of equipment, use of manpower, oral inquiry and others prescribed by the local government or security check authorities. The methods of inspection used are determined by the government, the airports or our sole discretion, regardless of whether you are present, agree or are informed. We shall not be liable for any physical injury and damage to or loss of your baggage attributable to such inspections, unless such injury, damage or loss arises from our willful conduct or gross errors, except as otherwise provided by China’s laws and international conventions.
4.2 Check-in
4.2.1 You shall have your ticket inspected, check your baggage, and obtain paper or electronic boarding pass with your valid travel documents which carry your real name before the check-in deadline. The valid ID you present should be the same as the one you provided at the time of ticket purchase. We will make a photocopy of your travel documents when necessary.
4.2.2 We will do our best to meet your seating requirements based on the class of service of your ticket, but we do not guarantee that the seat you specify will be provided. When you check in, if you are downgraded due to our reasons, we will grant a refund on part of your fare and make a compensation for you. For specifics, see “Compensation Standards for Passengers Denied Boarding for Flight Overbooking, Air China Limited”. If you are unwilling to have your class of service downgraded, you can refuse to take this flight and apply for involuntary ticket change or involuntary refund in accordance with 3.1.3 or 3.2.3 of these Conditions of Carriage.
If the compensation standards for involuntary class downgrades are specified in the laws and regulations of the country or region involved in the flight, your compensation amounts will be subject to such applicable laws and regulations.
4.2.3 For the reason of our different check-in deadlines at various airports, please confirm and comply with our check-in deadlines at each airport and complete check-in procedures before the deadline. If you fail to complete check-in before the specified check-in deadline, we have the right to cancel your reservation and will handle the follow-up as if you have failed to check in for your flight, which is not attributable to us.
4.2.4 Before travel, you are responsible for obtaining the travel documents, visas or certificates required by health and epidemic prevention policies as required by the place of departure and the agreed stopping point(s) and the destination. You shall understand and abide by all their applicable laws, regulations, decrees and travel regulations. We and our authorized agents provide you with the information on the requirements of the place of departure and the agreed stopping point(s) and the destination for the purpose of providing you with convenience and assistance, and we are not responsible for the accuracy of this information. We are not responsible for the consequences arising from your failure to obtain the above documents or visas,or failure to comply with the above-mentioned laws, regulations, decrees and travel regulations.
4.2.5 If it is not due to our reasons that you have failed to check in for your flight, we will provide you with voluntary ticket changes or grant you voluntary refunds in accordance with 3.1.2 and 3.2.2 of these Conditions. If it is due to our reasons that you have failed to check in for your flight, we will provide you with involuntary ticket changes or grant you involuntary refunds in accordance with 3.1.3 and 3.2.3 of these Conditions.
4.3 Boarding
4.3.1 The closing times of our boarding gates differ according to airports. Please proceed according to the closing time of the boarding gates at each airport. If you fail to check in before the closing time of the boarding gate, you will not be able to take the flight in question and we will treat the situation as if you have failed to board the flight.
4.3.2 We or our ground handling agent will keep you informed of any changes to the boarding gate or boarding time in time when they occur.
4.3.3 If you have failed to board your flight not for reasons on our part, we will provide you with voluntary change or voluntary refund services pursuant to 3.1.2 and 3.2.2 of these Conditions of Carriage. If you have failed to board your flight due to our reasons, we will provide you with involuntary change or involuntary refund services pursuant to 3.1.3 and 3.2.3 of these Conditions of Carriage.
4.3.4 When you have taken a wrong flight and arrived at a destination not shown on the ticket, we will give you the following alternatives to the extent they are available :
A. If there is a subsequent flight from the airport that you have flown to on the wrong flight to the destination shown on your ticket, we will make, for free, arrangements for you to fly directly from the airport that you have flown to on the wrong flight to the destination shown on your ticket, or use means of ground transportation to transport you to your destination for free. The fare you have paid will not be refunded nor do you need to make any payment to us.
B. We will transport you back to your departure airport where we will put you on a flight to the destination shown on your ticket as soon as possible. The fare you have paid will not be refunded nor do you need to make any payment to us.
C. We will grant a refund of the original flight segment of your ticket should you request termination of your travel at the airport that you have flown to on the wrong flight.
4.4 Seating arrangements on board
For safety, security or operational needs, we reserve the right to assign or reassign seats onboard, even after you have been seated.
4.5 Conduct during the flight
4.5.1Handling of unlawful interference and disruptive behavior
Illegal interference refers to an act or an attempted act that endangers the safety of civil aviation, including but not limited to: illegally hijacking aircraft; destroying aircraft in use; taking hostages on aircraft or at airports; forcibly breaking into aircraft, airports or aviation facilities; bringing weapons or dangerous devices or materials into aircraft or airports for criminal purposes; using aircraft in use to cause deaths, serious personal injuries, or serious damage to property or the environment; spreading false information that endangers the safety of passengers, crew, ground personnel or the public in flight or on the ground, aircraft, airports or civil aviation facilities.
Disruptive behavior refers to behavior that disrupts the order of the airport or cabin by failure to abide by the code of conduct at the airport or on the aircraft, or failure to follow the instructions of the airport personnel or the crew, including but not limited to, occupying seats and baggage racks; engaging in physical combat and provoking troubles; molesting women and children and sexual harassment; disseminating obscene materials and other illegal printed materials; using fires or smoking; illegally using of mobile phones or other prohibited electronic devices; theft, deliberate damage, unauthorized displacement of emergency cabin doors and other aviation facilities and equipment; theft of public and private properties on board; tossing foreign objects on the apron, into engine and into the aircraft fuselage; approaching or staying in restricted areas without following the guidance; other acts that endanger the safety of civil aviation and disrupt the order of the cabin.
If, in our judgment, you conduct yourself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew, or behave in a manner which causes or threatens to cause discomfort, inconvenience, damage or injury to other passengers or the crew, we may take such measures as we deem necessary to prevent continuation of such conduct, including restraint. You may be disembarked and refused onward carriage at any point, or handed over to the competent government authorities for handling based on the applicable laws or International conventions
4.5.2 Use of and restrictions on portable electronic devices
The electronic devices that it is forbidden to use on aircraft include but are not limited to: portable electronic devices with a transmitting power of above 100mW (included) and a Wi-Fi operating frequency not in the 2.4GHz band, such as mobile phones without indications of transmission power, satellite phones, and mobile Wi-Fi, walkie-talkies, drone remote control platforms, remote control toys and other portable electronic devices with remote control.
Portable electronic devices that it is forbidden to use during the critical flight phases such as taxiing, take-off, climb, and descent for landing but can be used during non-critical flight phases include but are not limited to: portable oxygen concentrators of non-certified brands (POC), laptops, and tablets.
For the small portable electronic devices that can be held with one hand and that can be used, if the cellular communication function is closed and the flight mode is selected, onboard for the duration of the flight, such as smart phones, e-books, video players, game consoles, etc., during the critical flight phases, peripheral devices such as earphones and charging ports should not be connected, and voice communications should not be used.
Electronic devices whose use is allowed onboard for the duration of the flight include but are not limited to: cardiac pacemakers, hearing aids, and life-sustaining electronic equipment (devices) that do not affect aircraft navigation and communication systems, such as portable oxygen concentrators of certified brands (POC).
When the crew detects electronic interference and suspects that the interference comes from the portable electronic device you are using and when the crew are to go through low-visibility operating procedures and initiate an emergency evacuation, in order to prevent interference with aircraft communications and precision navigation equipment, we have the right to demand you to shut down your portable electronic device.
4.5.3 Smoking ban on flights
Smoking is banned on all our flights and in all areas on board. E-cigarettes and synthetic vapor smoking devices are also prohibited.
4.5.4 Safety belt
When you are seated on the aircraft, you should fasten your safety belt for the duration of the flight.
4.6 Entry/Transit
4.6.1 Before you travel, you should understand in detail and abide by the relevant regulations of the country or region of exit, entry and transit. We are not responsible for any losses or adverse consequences suffered by you in violation of the above regulations during your travel.
4.6.2 If you are refused entry/transit, You should bear the transportation costs of your departure from the country or region. We will not grant a refund on the fare for which we have transported you to the point of refusal of entry/transit.
4.6.3 If we are required to pay any fines and penalties and bear any expenses because you fail to comply with the laws, regulations, decrees or other travel regulations of the relevant country or region, or your fail to present the required documents, or you are denied exit, entry or transit for any reason, you shall reimburse us for all the amounts we have paid or any expenses we have borne.

Article 5 Refusal and limitation of carriage

5.1 Right to refuse carriage
In the exercise of our discretion, we can refuse to transport you to ensure the safety and order of air transportation if the following situations or similar situations occur or are likely to occur (if you are an individual with a disability, please consult the "Regulations on the Transportation of Passengers with Disabilities of Air China Co., Ltd.".):
5.1.1 The carriage of you is in violation of any applicable laws, regulations, or orders of the country or region to be flown from, through, to or over;
5.1.2 The transportation of you may endanger or affect the safety, health, convenience, comfort of yours or other passengers or crew members. Examples:
A. Patients with known or suspected quarantine infectious diseases;
B. Those with special stench or special quirks, which may cause discomfort to other passengers;
5.1.3 Your mental, your behavior or physical state, including your impairment from alcohol or drugs, might endanger or harm the physical safety and property of yourself, other passengers and crew members. An example is that you are mentally ill and may cause harm to other passengers or yourself during the onset of the illness;
5.1.4 You have failed or are unable to observe our decrees or regulations with respect to safety, security and public health. Examples:
A. Those who are unable to take care of themselves due to injury, illness, infirmity or mental condition, who are not accompanied by a special person during the travel or whom the travel companion is unable to independently take care of or exercise any control over;
B. Those who carry devices for storing, generating or distributing oxygen.
5.1.5 You have refused to submit to a security check or your baggage has not be submitted to security check;
5.1.6 You have committed misconduct during the transport by air ever before, and we have reason to believe that such misconduct could occur again;
5.1.7 You have not paid the applicable fare, taxes, fees or charges;
5.1.8 You fail to present your valid travel document, or the valid travel document you present is not the same as that you presented at the time of ticket purchase, or you fail to present a valid travel document; or you refuse to hand over your travel documents to the crew for safekeeping by the crew based on relevant requirements;
5.1.9 You present a ticket that has been acquired unlawfully, or has been purchased from an entity other than us or our authorized sales service agents, or your ticket is a forged one;
5.1.10 You fail to observe the rules for non-smoking on board our aircraft or the use of electronic devices on board our aircraft;
5.1.11 You fail or refuse to obey the instructions of our crew members;
5.1.12 You fail to comply with the relevant requirements on baggage transportation set forth in these Conditions of Carriage.
5.2 Restricted carriage
5.2.1 Infants, minors, disabled persons and persons with reduced mobility, pregnant and lying-in women, injured, sick and post-operative passengers or other types of persons who need special assistance can be carried, provided we are informed in advance, our Conditions of Carriage are met, and we give our consent and make arrangements in advance.
5.2.2 Carriage of infants
Infant passengers should be accompanied by adults who have reached the age of 18 and have full capacity for civil conduct.
The infants we carry refer to those who were born 14 days after the date of travel (the 14th day from the day of birth) but are under 2 years old.
We do not provide air transportation services for premature babies less than 90 days old (newborns under 37 weeks of gestational age).
Each adult passenger can take up to two infants. One infant can be held in the arms of the adult passenger or sit on the adult’s lap, with the baby seat belt fastened. The other infant should occupy a separate seat. Infants occupying separate seats must be placed in a child (infant) restraint device which is approved by the aviation authorities, which you have prepared and which can be used on board, and such an infant must sit side by side with the adult. Moreover, it must be ensured that:
A. The child (infant) restraint device can be properly secured on the seat;
B. Infants can be properly fastened within the restraint device and their body weight shall not exceed the weight limit specified by the device;
C. During takeoff, landing, and taxiing of the aircraft, child restraint devices of such types as booster, vest, harness or knee hugging are not allowed.
5.2.3 Carriage of minors
5.2.3.1 Children who are 2 years old but less than 12 years old should be accompanied by adults who are at least 18 years old and have full capacity for civil conduct. Tickets with the same class of service as those of their travel companions should be purchased for infants.
5.2.3.2 For children who are at least 5 years of age but less than 12 years of age travel on the plane, if they are not accompanied by an adult who is at least 18 years of age and has full capacity for civil conduct, they should apply to us for unaccompanied children services in advance. With our consent, press Our rules are for ticket purchases. There is a limit on the number of unaccompanied children carried on each flight, and we have the right to refuse carriage for this reason.
5.2.3.3 The service of unaccompanied minors is available for children who have reached the age of 12 and are under the age of 18 and travel alone, and such service can be requested of the passengers’ own accord.
5.2.3.4 You can check with us, our authorized sales agents or authorized ground service agents for our regulations and service fee collection standards on the carriage of unaccompanied minors.
5.2.4 Transportation of passengers with disabilities and reduced mobility
We will provide air transportation services for the disabled and passengers with reduced mobility who are fit for air travel in accordance with the relevant laws and regulations on air transportation of the disabled persons and passengers with reduced mobility. For details, please refer to the "Regulations on the Transportation of Passengers with Disabilities of Air China Co., Ltd.".
5.2.5 Carriage for pregnant women
5.2.5.1 Changes in the cabin environment and uncertain air turbulence may have adverse effects on pregnant women. We strongly recommend that pregnant women consult a doctor before travel to confirm if they are fit for air travel.
5.2.5.2 For your safety, if you are pregnant less than 36 weeks, you need to present to us a pregnancy test report or a true and valid diagnosis certificate, signed or stamped by your doctor, indicating the number of weeks of your pregnancy. You can only be accepted for carriage after our verification of such documents.
5.2.5.3 We do not provide carriage to pregnant women over 36 weeks or more of pregnancy, for pregnant women whose expected date of labor is within 4 weeks (included), for pregnant women whose expected date of labor is approaching but whose exact date of labor still cannot be determined and who, it is already known, will have multiple births or are expected to have delivery complications, or for women who had childbirth less than 7 days ago or women who have shown signs of abortion.
5.2.5.4 You need to check-in at a physical check-in counter.
5.2.5.5 Even if you have met the requirements specified in 5.2.5.2, if you have obvious symptoms of discomfort, or if we reasonably decide that the continuation of your travel will bring danger to your personal safety, we still have the right refuse to carry you.
5.2.6 Transportation of injured and postoperative passengers
We will provide air transportation services for injured and postoperative passengers fit for air travel, as detailed in the "Air China Transportation Regulations on Injured, Sick and Post-operative Passengers"
5.3 Handling of the tickets after carriage refusal
If you are refused carriage based on Article 5 of these Conditions of Carriage, we will provide you with voluntary change or voluntary refund pursuant to Article 3.1.2 and 3.2.2 of these Conditions of Carriage.

Article 6 Carriage of baggage

Article 6 Restrictions on the transportation of baggage
6.1.1 Items unacceptable as baggage
The following items cannot be carried as checked baggage, nor can they be taken into the cabin as unchecked baggage:
6.1.1.1 Items which are likely to endanger the aircraft or persons or property on board the aircraft, including but not limited to: explosive substances, devices and imitations (including ammunition, blasting equipment, pyrotechnic products, etc.); gases (including flammable and non-flammable non-toxic gases, toxic gases, compressed gases, etc.); flammable substances (including liquid combustibles, solid combustibles, such as lighters, matches, etc.) , spontaneous combustion substances and water-sensitive flammable substances; oxidants and organic peroxides; toxic substances and infectious substances; radioactive or magnetized substances; corrosive substances; dangerous or irritating substances and other dangerous goods.
6.1.1.2 Firearms and their main spare parts (including military, civilian, and public service guns; pistols, rifles, sub-machine guns, machine guns, anti-riot guns, air guns, shotguns, anesthesia injection guns, sample guns, prop guns, steel ball guns, tear gas guns, electric stun guns, etc.); state-controlled equipment such as controlled knives, ordnance, police equipment and other equipment regulated by the state (including batons, military or police knives, bayonets, electric shocks, defensive devices, crossbows, daggers, three-sided knives, three-sided knives for machining purposes) edge scrapers, knives with self-locking devices, single-edged knives that resemble daggers but longer than daggers, double-edged knives, and other similar single-edged, double-edged, three-edged sharp knives, etc.); other similar items and imitations of the above items.
Firearms and ammunition for sporting competition purposes can be accepted as checked baggage, subject to the requirements set forth in 6.2.5.3.
6.1.1.3 Items prohibited from transportation by laws, regulations, and decrees of the People's Republic of China or items prohibited from transportation by laws, regulations, or decrees of the countries of exit, entry or transit.
6.1.1.4 Items that, in our view, cannot be transported due to the following reasons: items that are not suitable for transportation due to the dangerous and unsafe nature of the items, or due to their weight, volume, packaging, shape, or nature; live animals (Section 6.2.5.1 of these Conditions of Carriage) (except for service dogs); fresh and live items emitting unmistakable pungent odors (like durian), anesthetizing and offensive substances or items of similar nature.
6.1.1.5 Any items that a stranger requests you to bring for him/her
If you want to know more about the items that cannot be transported as baggage, you can check with us, our authorized sales agents or authorized ground service agents.
6.1.2 Items you are NOT recommended to include in checked baggage for carriage
We strongly recommend that you not include the following items in or as checked baggage. You can take them into the cabin and take care of them yourself, provided that the requirements for unchecked baggage are met,
Important documents, commercial documents and information, valuable documents, currency, negotiable notes, jewelry, precious metals and their products, antique calligraphy and painting, fragile or fragile items, perishable items, samples, out-of-print printed matter or manuscripts, travel documents or Documents, electronic equipment (excluding spare batteries), medications that need to be taken regularly, ashes and musical instruments.
Our liabilities of compensation for the above-mentioned items are limited by these Conditions of Carriage as well as Chinese laws and international conventions.
6.1.3 Items restricted from carriage
Baggage of special shape, length, weight or of special nature, as well as items restricted from transportation as stipulated by applicable laws, rules and regulations and decrees can only be accepted for transportation if it meets our conditions for transportation and our consent is granted.
If you want to know more about the items restricted from carriage, see 6.2.5 and 6.3 of these Conditions of Carriage or contact us, our authorized sales agents or authorized ground service agents.
6.2 Checked Baggage
6.2.1 Packaging of checked baggage
6.2.1.1 Your checked baggage should be properly packed, properly buckled, tightly bound, able to withstand a certain amount of pressure, and be able to be safely loaded, unloaded and transported under normal operating conditions. At the same time, it shall meet our requirements for baggage packaging:
A. Baggage should be locked (except for special requirements).
B. No other items should be attached to the outside of the baggage.
C. Two or more pieces of baggage cannot be bundled as one piece of baggage.
D. Bamboo baskets, net bags, straw ropes, plastic bags, etc. cannot be used as the outer packaging of baggage.
For baggage whose packaging does not meet the requirements, we may refuse to accept it for transportation or, if we have accepted it for transportation, we will not be liable for any damage, except as otherwise provided for in Chinese laws and international conventions.
6.2.1.2 You should attach your name or other personal identification to the interior and exterior of your checked baggage.
6.2.1.3 After we receive your checked baggage, we will issue a baggage identification tag for each piece of your checked baggage.
6.2.2 Restrictions on the weight, size and number of checked baggage
The weight of each ordinary checked baggage shall not be less than 2 kg or 4 lbs, and shall not exceed 32 kg or 70 lbs.
The sum of the length, width, and height of each piece of ordinary checked baggage shall not be less than 60 cm or 24 inches, and shall not exceed 203 cm or 80 inches, including pulleys and handles. Items beyond the above restrictions shall not be transported as baggage.
Due to the limited capacity of the flight, we have the right to impose limitations on the maximum number of pieces of your checked baggage that are beyond the free baggage allowance.
6.2.3 Free allowance for checked baggage
We will determine your free baggage allowance based on the class of your ticket, the distance of the route and your membership level, etc. You can check with us, our authorized sales agent or our authorized ground service agents for your free baggage allowance.
If the class of service of your ticket is changed involuntarily, your free baggage allowance provided by your original class of service you have paid for still applies.
6.2.4 Charges for excess checked baggage
6.2.4.1 When your ordinary checked baggage exceeds the free baggage allowance standard, you need to pay the excess baggage fee for the excess baggage.
6.2.4.2 We will determine the excess baggage fees you need to pay based on the route of your ticket and the weight, size and number of pieces of excess baggage you check in. You can check with us, our authorized sales agents or authorized ground service agents for specific charging standards.
6.2.4.3 When we charge you excess baggage fees, we will issue a receipt for you.
6.2.4.4 Subject to our consent, you can collect your checked baggage at the stopover airport of the flight, and the excess baggage fees paid for the unused segment of the flight is not to be refunded.
6.2.5 Special checked baggage
Special checked baggage refers to checked baggage that is special due to its shape, length, weight or nature. Unless otherwise specified, the limit on the weight of each piece of special checked baggage is the same as that of ordinary checked baggage.
We will charge corresponding fees based on the route of your ticket and the type of special baggage you check in. You can check with us, our authorized aviation sales agents or authorized ground service agents for specific charging standards.
6.2.5.1 Small animals
The small animals to be carried are limited to domestic pet dogs and pet cats. However, cats, dogs and their hybrids that are prone to harm people and suffer from breathing problems, various dog and cat breeds that have short noses, dogs and cats that are pregnant, that were born no more than 8 weeks ago and that are in periods of breastfeeding, dogs and cats whose delivery was less than 7 days ago, or sick dogs and cats are not accepted for carriage.
If you are to check in small animals, you shall make an application for carriage in advance and provide a quarantine certificate and all relevant documents or certificates required for exit, entry or transit, and small animals can only be carried after we grant our consent. You must ensure that your small animals are properly crated, the animal container meets our requirements, failing which your animals will not be accepted for carriage. We have the right to limit the number of small animals to be checked on each aircraft, and such small animals can only be transported in the cargo hold.
During the process of transportation, if your small animals fail to arrive on time because your animals are denied entry or transit by relevant countries, or the small animals are injured, get sick, escape or are dead under normal transportation conditions, we will have no liabilities, except as otherwise provided for in Chinese laws or international conventions.
You shall bear full responsibility for all damages or injuries that the animal may cause to other passengers or us, and we reserve the right to make claims against you later.
6.2.5.2 Sports gear
We transport only various types of equipment, devices and supplies used in competitive sports and fitness exercises. If you check sports equipment (except golf bags) that exceed the size limit of ordinary checked baggage, you should make an application in advance and such equipment can only be accepted for carriage with our consent. We can refuse to accept it for carriage if the conditions of the aircraft are not suitable for such transportation.
Your checked sports equipment shall be packed properly, packed in a way of the original factory, or packed professionally or in a way approved by us, in a way which can withstand a certain amount of pressure and which can ensure the baggage can be safely loaded, unloaded and transported under normal operating conditions. Any inflatable sports equipment must be deflated for transportation.
6.2.5.3 Shooting guns and bullets for competitive sports
We only carry guns and bullets for competitive shooting sports. You shall make an application to us in advance, and such items can only be accepted for carriage with our consent.
Firearms should be unloaded, secured, and individually and properly packaged according to our regulations. Each gun box shall contain no more than 2 rifles, or no more than 5 pistols; each passenger can check up to 5 kilograms of bullets (gross weight), and a single piece of checked baggage containing bullets must not exceed 5 kilograms.
6.2.5.4 Small electrical appliances, instruments and media equipment
The small electrical appliances, instruments and media equipment we carry refer to the small electrical appliances, instruments and media equipment used in work and life that meet the size requirements of ordinary checked baggage.
Small electrical appliances, instruments and media equipment shall be packed properly, packed in the original way their manufacturers did or packed in a professional way. They need to be packaged well, locked properly, and tied firmly in a way which can withstand a certain amount of pressure and which can ensure the baggage can be safely loaded, unloaded and transported under normal operating conditions.
You can take the unchecked baggage into the cabin to and take care of it by yourself, provided the requirements for unchecked baggage are met.
6.2.5.5 Fishing gear
Fishing gear includes a tool box, a fishing basket or canvas bag, a pair of fishing rods and their packaging bags or box.
Fishing gear can only be transported as checked baggage, and you shall pack the checked fishing gear properly.
6.2.5.6 Musical instruments
Musical instruments can be transported as checked baggage. You shall submit an application to us in advance, and it is only after we grant our consent can they be transported. Overweight and oversized musical instruments such as piano, harp, timpani, etc. cannot be transported as baggage.
Musical instruments shall be packed properly, packed to the maximum extent possible in the original way their manufacturers did or packed in a professional way. They need to be packaged well, locked properly, and tied firmly to such an extent as to withstand a certain amount of pressure for safe loading, unloading and transportation by baggage personnel.
You can take the unchecked baggage into the cabin and take care of it by yourself, provided the requirements for unchecked baggage are met.
6.2.5.7 Aquatic products
The aquatic products we carry refer to animal and plant products and processed products produced by marine and freshwater fisheries. When aquatic products are checked as baggage, the restrictions on their size and weight are the same as ordinary checked baggage and can only be transported on domestic flights.
Aquatic products should be firmly packed and sealed to ensure no peculiar smell and liquid escapes during the transportation. They should be crated in foam boxes encased in cardboard boxes. Foam boxes should have four sides, bottom and top, and the sides of the boxes shall not be less than 2 cm in thickness, with no damage or cracks. The bottom of the foam box should be covered with absorbent materials, such as absorbent paper, absorbent sponge or sawdust. The cardboard box and the foam box must match, and it is forbidden to stick two foam boxes into one cardboard box. Damp, deformed, or recycled foam boxes are not acceptable as packaging for aquatic products.
You should bear full responsibility for any personal injury or property damage that might arise from the aquatic products during the transportation.
6.2.5.8 Alcoholic drinks
Alcoholic drinks can only be transported as checked baggage. Their labels should be comprehensive and clear and seen in retail packaging, and the volume of each container should not exceed 5L. The outer packaging should be solid and sealed to ensure that no peculiar smells are emitted and no liquid leaks. There are no restrictions on the quantity transported when the volume percentage of alcohol is less than or equal to 24%, but each passenger can check up to 5L when the volume percentage of alcohol is greater than 24% and less than or equal to 70%. We will refuse carriage when the volume percentage of bulk wines/liquor and alcohol is greater than 70%.
If there are more stringent legal and regulatory requirements for the origin, transit, and destination of flights, we will comply with the applicable local laws and regulations.
6.2.5.9 Dry ice
Subject to our consent, when your perishable items need to be kept fresh, you can carry dry ice up to 2.5 kg (5 lbs) as checked or unchecked baggage. The dry ice packages must have vent holes. When the items are to be transported as checked baggage, and the baggage must carry the lettering "carbon dioxide" or "dry ice".
6.2.5.10 Small medical or clinical mercury-containing thermometers
They can only be transported as checked baggage. You can only check up to one such thermometer, and place it in a safety box.
6.2.5.11 Sharp objects, blunt objects, tools and other similar items other than controlled knives
Sharp objects, blunt objects, tools and other similar items other than controlled knives include, but are not limited to: kitchen knives, fruit knives, table knives, handicraft knives, scalpels, scissors, steel files, axes, short sticks, hammers, drills (including drills), chisels, cones, saws, bolt guns, nail guns, screwdrivers, crowbars, hammers, pliers, welding guns, wrenches, axes, hatchets (axes), vernier calipers, ice axes, ice crushers, darts, slingshots, bows, arrows, buzzer self-defense devices, etc.
Such items can only be transported as checked baggage. The restraints on the sizes of such items to be checked are the same as those on ordinary checked baggage. When such items are checked separately, they shall be packaged in such a way that they won’t cause any harm and cannot be easily identified.
6.2.5.12 Electric wheelchairs and electric equipment for increased mobility
We only accept applications for the transportation of electric wheelchairs or electric equipment for increased mobility used by passengers with reduced mobility due to disabilities or health conditions. Electric wheelchairs or electric equipment for increased mobility are not subject to the weight and size restrictions of ordinary checked baggage, but can only be transported after we grant our consent. The electric wheelchair or electric equipment for increased mobility for your journey should be checked in at the check-in counter.
The electric wheelchair or electric equipment for increased mobility shall in compliance with the relevant provisions on the transportation of dangerous goods and meet the requirements on the number of such electric wheelchairs and the number of pieces of such electric equipment for increased mobility set forth in applicable laws.
The electric wheelchair or electric equipment for increased mobility you check in should meet our relevant regulations on the transportation of dangerous goods, and you can check no more than two checked electric wheelchairs or two pieces of electric equipment for increased mobility for free.
Our electric wheelchair service is applicable to electric wheelchairs and electric equipment for increased mobility fitted with non-leakage batteries, leakage batteries, and lithium batteries. For the capacity of wheelchairs of lithium batteries, the rated power shall not exceed 300 watt hours. If the wheelchair is powered by two batteries, the rated power of any one of the batteries must not exceed 160 watt-hours. At the same time, one extra battery with a rated power of no more than 300 watt-hours or two spare batteries with a rated power of no more than 160 watt-hours can be carried at the same time.
If the electric wheelchair battery can be removed, it should be. The two poles of the removed battery and spare battery should be insulated to prevent short circuit, and you should take the batteries with you.
6.2.6 Declared value services for baggage
We can provide declaration value service for checked baggage. You can apply for a value declaration for your checked baggage of your own discretion, but the checked baggage with declared value should be subject to the relevant provisions of our checked baggage and value declaration service.
6.2.7 Collection and delivery of checked baggage
6.2.7.1 You should check and claim your checked baggage as soon as possible with your baggage identification tags at your destination or stopover airport. If necessary, you should present your ticket for inspection by us or our authorized ground service agent. Only the holder of the baggage identification tags has the right to claim the checked baggage. We will not confirm whether the person claiming the baggage is indeed you, and will not be held liable for the losses and expenses incurred thereby.
6.2.7.2 If you cannot present your baggage identification tags but request claiming your checked baggage, you can only claim it after providing certificates approved by us.
6.2.7.3 If your checked baggage is not claimed within 90 days from the date of its arrival, we will dispose of the baggage without notifying you and we will not shoulder any liabilities for that. For the perishable items in your baggage, we have the right to dispose of them 72 hours after the baggage arrives without shouldering any liabilities.
6.2.7.4 Your checked baggage will be carried on the same plane as you as far as possible, unless it may be carried or terminated by subsequent flights due to operational, safety or security reasons. If your checked baggage is transported on a subsequent flight due to your reasons, you need to pick it up at the airport yourself. Otherwise, we will deliver it to you free of charge, unless otherwise provided for applicable laws, regulations and decrees.
6.2.7.5 If your checked baggage is missing or your checked baggage is lost after you arrive at your destination, please report it to us immediately.
6.2.8 "Fully authorized" baggage through service for checked baggage
6.2.8.1 For flights involving domestic-to-international or international-to-domestic connections operated by Air China for the whole journey, if "full commission" non-baggage claim service is available at the customs of the connecting airport, we will provide "full commission" service at the departure airport to have your baggage checked through to the final destination. At the connecting airport, you do not need to claim your checked baggage, and you authorize us to handle the customs procedures for the checked baggage on your behalf. If need be, we will go through the opening and inspection procedures for your checked baggage according to customs requirements. Do not put any items that should be declared to Chinese customs into such checked baggage.
6.2.8.2 You shall bear the responsibilities related to customs declaration and inspection. We are not responsible for baggage delays or losses caused by customs inspections.
6.2.9 Payments for temporary living expenses
If your destination is not your place of residence, and if your baggage fails to arrive on the same plane due to our reasons, causing you to stay overnight without baggage and thus causing inconvenience to your stay, we will provide you with a one-time payment for your temporary living expenses. The standards are detailed in the "Air China’s Payments for Passengers’ Temporary Living Expenses".
6.3 Unchecked Baggage
6.3.1 Restrictions on the weight, size and number of pieces of unchecked baggage
The weight of a single piece of unchecked baggage carried by each passenger in first class and business class shall not exceed 8 kg or 17 pounds; the weight of a single piece of unchecked baggage carried by each passenger in premium economy class and economy class shall not exceed 5 kg or 11 pounds ；
Each piece of unchecked baggage shall not exceed 55 cm or 22 inches, 40 cm or 16 inches, 20 cm or 8 inches in length, width, and height respectively, including pulleys and handles. It must be ensured that the baggage can fit into the overhead closed baggage compartment .
Each passenger in first class and business class can carry 2 pieces of unchecked baggage; each passenger in premium economy class and economy class can carry 1 piece of unchecked baggage.
In addition, you can also carry 1 personal item that can be stowed under the seat in front of you, such as handbag, briefcase, laptop bag, camera bag or other items of similar sizes or smaller items.
Passengers traveling with infants can also carry infant food and infant diapers on the flight; a portable foldable baby stroller that can be taken into the cabin, with its length, width and height after stroller is folded not exceeding 55 cm (22 inches) in length, 40 cm (16 inches) in length and 20 cm (8 inches) in width. Any strollers with dimensions that go beyond what’s specified above will be transported as checked baggage.
Auxiliary items such as crutches, prostheses, electronic cochleae, hearing aids, sticks for the blind, glasses for the blind, visual aids, folding manual wheelchairs and the likes to be used from time to time on the flights by disabled, injured and sick passengers with reduced mobility can be brought into the cabin, unless they pose safety hazards. If there is no storage facility or space in the cabin, it can be checked in for free.
6.3.2 Service dogs
For the specific requirements on service dogs in the cabin, please refer to the "Air China Regulations on the Transportation of Disabled and Inconvenient Travelers"
6.3.3 Portable oxygen concentrators (POC)
The portable oxygen concentrators (POC) that we carry refer to devices that separate oxygen in the air through molecular sieve technology and provide users with oxygen with an oxygen concentration of ≥90±3%. The devices do not have pressure storage components and distribution mechanism, and do not produce oxygen independently under pressure.
For passengers who need to use their POCs for the entire flight, they should contact with us in advance and provide a Physician Statement approved by us. Passengers must have an ample supply of fully charged batteries plus three hours of extra battery time for the flight. POC should be authorized and we shall take no responsibility for the POC. Lithium-ion batteries with a lithium content below 2 grams or with a rated energy lower than 100 watt-hours are not subject to 6.3.8. You shall take responsibility of the function and state of your POC.
6.3.4 Continuous positive pressure ventilator
The continuous positive airway pressure (CPAP) we carry refers to devices used to prevent you from snoring during sleep. Such devices can only be used during cruising phase of the flight.
6.3.5 Seat occupying baggage
If you need an extra seat for your baggage, you should make an application to us for the service in advance and pay the relevant fees.
Unless otherwise provided for in clause 6.3.6 of these conditions, the weight of the seat occupying baggage shall not exceed 75 kg or 165 lbs in weight, and the linear dimensions of such baggage, including those of the packaging, shall not exceed 100 cm or 40 inches, 60 cm or 24 inches, 40 cm or 16 inches in length, width and height respectively.
The class of service of the ticket you purchase for your seat-occupying baggage should be the same as that of your ticket on which you travel. The seat occupied by the baggage should be immediately next to you, with no aisle in between. Seat-occupying baggage must not hinder you and other passengers from evacuation, or block the outside view by the window, and shall not obscure any passenger notices and exit signage.
6.3.6 Seat occupying musical instruments
When musical instruments are transported as seat-occupying baggage, you should make an application to us for the service in advance and pay the relevant fees.
The weight of musical instruments as seat-occupying baggage shall not exceed 75 kg or 165 lbs, and the length, width, and height including the package shall not exceed 140 cm or 55 inches, 50 cm or 20 inches, 40 cm or 16 inches respectively.
The class of service of the ticket you purchased for your seat occupying musical instrument should be the same ash the class of service of the ticket on which you travel. The seat occupied by the musical instrument should be immediately next to you, with no aisle in between, and can only be stowed on the floor by the window. Seat occupying musical instrument shall not hinder you and other passengers from evacuation, and shall not block the outside view by the window, and must not obscure any passenger notices for passengers and exit signage.
6.3.7 Human ashes
Human ashes should be properly packaged to ensure that the contents inside the packaging are not easily identifiable. If you want an extra seat for the ashes, the relevant requirements set forth in 6.3.5 of these Conditions of Carriage apply.
6.3.8 Spare batteries, mobile power sources
Spare batteries for portable electronic devices (including lithium batteries, nickel-metal hydride batteries and various types of dry batteries), mobile power sources (including power banks and various types of mobile charging equipment) can only be transported as unchecked baggage, and shall not be carried as checked baggage or packed in checked baggage.
The rated energy of the lithium battery mobile power source you carry shall not exceed 160 watt hours, and you can only carry up to 2 regardless of the rated energy.
You can only carry up to 8 spare lithium batteries and lithium battery mobile power sources, and up to 2 of the following three types:
Spare lithium-ion batteries with a rated energy between 100 watt-hours and 160 watt-hours;
Spare lithium metal batteries with a lithium content between 2 grams and 8 grams;
Lithium battery mobile power sources with rated energy between 100 watt hours and 160 watt hours.
It is strictly forbidden to carry the lithium batteries with safety defects recalled by the manufacturer and the lithium batteries and lithium battery mobile power sources without clear lettering indicating their rated energy or their lithium metal content. It is strictly forbidden to carry lithium battery mobile power sources no for personal use. It is strictly forbidden to use lithium battery mobile power during the flight.
6.3.9 Mercury barometer or mercury thermometer for meteorology
Meteorological mercury barometers or mercury thermometers can only be transported as unchecked baggage. Subject to our consent, each representative of the Meteorological Administration of the government or similar official agencies may carry one mercury barometer or mercury thermometer.
Mercury barometer or mercury thermometer for meteorological purposes should be placed in solid packaging. Inside the packaging it must be sealed off hermetically with an inner material or a sturdy leak-proof and anti-penetration material bag. The packaging shall be such as to prevent any mercury leakage.

Article 7 Overbooking

7.1 General provisions
7.1.1 In order to ensure that more passengers can take their desired flights and reduce the seats that might otherwise go empty due to temporary cancellation of travel plans by some passengers, we might overbook some flights to a reasonable extent.
7.1.2 We will take into full consideration the routes, flight schedules, times, aircraft types and flight connections to come up with reasonable proportion of overbookings to the number of available seats on each flight so that the number of passengers being denied boarding due to overbooking can be minimized.
7.1.3 It is strictly forbidden to carry the lithium batteries with safety defects recalled by the manufacturer and the lithium batteries and lithium battery mobile power sources without clear lettering indicating their rated energy or their lithium metal content. It is strictly forbidden to carry lithium battery mobile power sources no for personal use. It is strictly forbidden to use lithium battery mobile power during the flight.
7.2 Procedure for providing information and soliciting volunteers
If an overbooking occurs on a flight, we will, before flight departure, release information about the overbooked flight through telephone, text messages, notices or on-site broadcasts, solicit volunteers who are willing to give up their itineraries, and make clear the relevant compensation and service standards.
7.3 Rules on priority boarding
Where we fail to recruit enough volunteers, we will designate the passengers for priority boarding, based on the principles of public order and conscience, the needs of special passengers such as the elderly, the young, the sick, and the disabled, as well as the subsequent flight connections and other factors and also taking into consideration the following sequence:
1. Passengers on emergency official duties for the country;
2. Personnel from the Organ Acquisition Organization (OPO) who carry donated organs;
3. Old, weak, sick, disabled, pregnant passengers and unaccompanied minors who have special service needs with the consent of Air China and for whom arrangements have been made in advance;
4. Active duty military, police and fire fighting and rescue personnel with valid ID documents;
5. Passengers who have reserved seats on subsequent connecting flights and cannot connect to subsequent flights by the change of the previous flight;
6. We will designate the passengers for priority boarding based on the class of service from highest to lowest. For the same class, passengers who are "PhoenixMiles" or Star Alliance members will get priority boarding.
7.4 Compensation for denied boarding
7.4.1 Compensation standards
We will determine your compensation amounts based on the class of service of your ticket, the distance of the route, and the planned departure times of the new subsequent flight you have been arranged on and the original flight. The compensation standards are detailed in the "Compensation Standards for Overbooking and Involuntary Class Downgrades of Air China Limited Flights". If you do not fully comply with the relevant requirements on ticketing, travel and restricted carriage specified in these Conditions of Carriage or if you fall into the category of those to be denied boarding based on these Conditions of Carriage, you will not qualify for compensation for denied boarding.
If compensation standards for overbooking or denied boarding are specified in the laws of the countries and regions linked to the flight, we will determine your compensation amount in accordance with such applicable laws and regulations.
7.4.2 Methods of compensation
We will provide compensation to you in a mutually agreed manner in the forms of cash, proportional transportation credit voucher, electronic compensation vouchers, or consumable mileage.
7.5 Services after denied boarding
If you fail to take the original flight due to overbooking, we can provide you with the following service guarantees:
We will, based on 3.1.3 of these Conditions of Carriage, provide you with involuntary change service and arrange you on the earliest available flight, to ensure your departure as soon as possible. If the flight arranged for you is on the next day or later than that, we will provide with free meals and accommodations; or
We will grant you involuntary refund based on 3.2.3 of these Conditions of Carriage.
If there are specific requirements in the laws and regulations of the countries and regions involved in the flight, we will provide services to you in accordance with such applicable laws and regulations .

Article 8 Flight delays, cancellations and diversions

8.1 General provisions
8.1.1 The flight time or aircraft type stated in the flight schedule is not part of the air transportation contract between us and you, and may change between the day of its announcement and the day you actually start your travel.
8.1.2 After ticket purchase, we may change the flight schedule and keep you informed of such changes through the contact information reserved at the time of ticket purchase, such as your SMS or email.
8.1.3 We will take all measures that can be reasonably required to avoid delay, cancellation and diversion of your flight. If we have taken all measures that can be reasonably required or it is impossible to take such measures, we will not be liable for any losses caused to you, unless otherwise provided for in Chinese laws and international conventions.
8.2 Services after flight delays, cancellations and diversions
8.2.1 Ticketing services
After the flight is delayed, cancelled or diverted, you can opt to have your ticket changed or get a refund on your ticket based on these Conditions of Carriage. Subject to your consent, we can also transport you, by other means of transportation agreed upon by both you and us, to the destination point stated on you ticket, without you being charged any additional fee.
After your flight is canceled, you can also opt to get a refund on your ticket without being charged the refund handling fee, despite the restrictions specified in the conditions of use of your ticket.
8.2.2 Information services
If your flight is delayed or cancelled at the place of origin, or delayed or cancelled at a stopover, or is diverted, we will provide you with flight status information as required.
8.2.3 Meals and accommodation services
If your flight is delayed or cancelled at the place of departure due to the reasons on our part such as maintenance, flight scheduling, crew, etc., we will provide you with meals and accommodation services according to the actual situation and the regulations.
If your flight is delayed or cancelled in the place of departure due to reasons not on our part related to weather, unexpected event, air traffic control, security, and passenger check, we will help arrange meals and accommodations for you according to the actual situation, and you shall be responsible for all related expenses incurred.
We will provide you with meals and accommodation services as required if, for any reasons, your flight is delayed or canceled at the stopover site or your flight is diverted.
If the requirement is also specified in the laws and regulations of the countries and regions linked to the flight, we will provide services to you in accordance with such applicable laws and regulations.
8.2.4 Proof of flight delays or cancellations
We will provide you with written proof of your flight delay or cancellation upon request. This written certificate shall not be used as the basis for us to granted involuntary ticket changes and involuntary refunds, and to provide related services and compensation for you.
8.3 Compensation in the case of flight delays
8.3.1 Conditions and standards on the compensation
If your flight is delayed due to reasons on our part, we will provide compensation based on the actual situations of delay. If the actual length of delay is four(4) hours or more, but less than eight(8) hours, the compensation for each passenger is RMB 200. If the actual length of delay is eight(8) hours or above, the compensation for each passenger is RMB 400, except as otherwise provided for by applicable laws.
If the flight delay or cancellation requirements are specified in the laws and regulations of the country or region involved in the flight, we will provide compensation to you in accordance with such applicable laws and regulations.
8.3.2 Methods of compensation
We will provide compensation to you in a mutually agreed manner in the forms of cash, proportional transportation credit voucher, electronic compensation vouchers, or consumable mileage.

Article 9 Additional services

Article 10 Channels for complaints handling

Article 11 Liability for damages

11.1 General provisions
11.1.1 Our liability for damages incurred by you during air transportation is bound by Chinese law, applicable international conventions and these Conditions of Carriage. We are only liable for your actual damage caused by our actual air transportation activities in accordance with these Conditions of Carriage and the limits of liability stipulated by Chinese laws or applicable international conventions. If no Chinese laws or applicable international conventions can be cited, these Conditions of Carriage apply. The transportation responsibilities of other carriers related to you in your travel are subject to the laws of the country where they are located and the conditions of carriage of the carriers in question.
11.1.2 We are not liable for any losses caused by our compliance with applicable laws and international conventions or your failure to comply with such applicable laws and international conventions.
11.1.3 Unless otherwise specified in these Conditions of Carriage, our liability to you based on applicable laws or conventions is limited to the direct losses proven by the evidence you provide. We are not responsible for any indirect, punitive, disciplinary, or other non-compensatory losses.
11.1.4 If the damage is caused or contributed to by the fault of you or the claimant, our liability shall be exempted or reduced accordingly in accordance with applicable laws or international conventions.
11.1.5 Unless expressly provided for, these Conditions of Carriage shall not make us waive any provisions in applicable laws or conventions that exempt us from or limit our liabilities.
11.1.6 Our contract of carriage, including these Conditions of Carriage and provisions on exemption of liabilities or limitation on liabilities, also applies to our agents and employees. In any case, the total amount of compensation received from us and our agents and employees shall not exceed our limits of liability under applicable laws or international conventions
11.2 Liability for compensation for personal injury
Events that occur on a civil aircraft or during your embarkation on or disembarkation from a civil aircraft: for losses from the personal injury or death, when it comes to domestic air transportation, we will be liable based on the "Civil Aviation Law of the People's Republic of China" and the state’s relevant provisions on the limitations of liability in domestic air transportation; when it comes to international air transportation defined by international conventions, we will be liable based on such international conventions; when it comes to the international air transportation not defined by the Warsaw Convention, the Hague Protocol, or the Montreal Convention, we shall be liable for compensation in accordance with the relevant provisions of the Montreal Convention. However, we are not liable for any illness, injury, disability, death, etc. caused or aggravated by your physical condition.
11.3 Liability for damage to baggage
11.3.1 We are not responsible for any loss of baggage that occurs due to the natural attributes, inherent defects, quality or defects of the baggage itself. You should ensure that the outer packaging is in good condition and the contents of your baggage are well packaged. We are not responsible for the losses caused to you because your baggage is not properly packaged.
11.3.2 Unless the loss occurs by the misconduct of us, our agents and employees, we shall not be liable for the loss of your unchecked baggage.
11.3.3 If your baggage is damaged and you have not applied for value declaration services and paid related additional fees, we shall be liable for compensation according to the reduced value of the baggage, including repairs, cash compensation, etc., within the liability limits stipulated by relevant applicable laws or international conventions. If you have applied for the declared value services and paid the relevant additional fees, we shall be liable within the amounts of the declared value, but the maximum amounts shall not exceed the actual benefits of the baggage when it is delivered at the destination.
11.3.4 We are not responsible for any damage caused by your baggage or contents. You shall be liable for the damage caused by your baggage or its contents to others, their property, including other baggage or its contents, and to our property.
11.3.5 For losses arising from the destruction, loss or damage of the checked baggage, as long as the event that caused the destruction, loss or damage has occurred on the aircraft or during any period where the checked baggage is under our control: for domestic air transportation, we assume responsibility based on the "Civil Aviation Law of the People's Republic of China" and the country's relevant domestic air transportation carrier liability limits; for international air transportation defined by international conventions, the liability provisions of the corresponding international conventions shall apply; for international air transportation not defined by the Warsaw Convention, the Hague Protocol, and the Montreal Convention, we shall refer to the relevant provisions of the Montreal Convention. Liability.
11.3.6 In the event that we are liable for baggage compensation to you in accordance with the provisions of these Conditions of Carriage, we will bear the liability for baggage compensation according to the damage actually incurred within the compensation limit specified below: for domestic air transportation, the compensation limit for non-checked baggage of each passenger is RMB 3000, and the compensation limit for checked baggage of each passenger is RMB 100 per kilogram. When it comes to the international air transportation defined by the Montreal Convention, the compensation liability shall be based on the baggage compensation liability limits stipulated by the Montreal Convention; when it comes to the international air transportation defined by the Warsaw Convention, the compensation liability shall be based on the compensation liability limits for checked baggage and unchecked baggage stipulated by the Warsaw Convention.
11.3.7 If there are items in your baggage that cannot be transported as baggage as specified in paragraphs 6.1.1 of these Conditions of Carriage, we will not be liable for the loss of, damage to or confiscation of such items, unless otherwise provided for in Chinese laws and international conventions.
11.3.8 When the checked baggage is delivered and the holder of the baggage identification tags accepts the checked baggage without raising any objections, this is the preliminary evidence that the checked baggage has been delivered in good condition and is in conformity with the contract of carriage, unless you provide evidence to the contrary. If your checked baggage is damaged, you should notify us in writing immediately when you find it, and at the latest within 7 days from the date of receipt of the checked baggage. If your checked baggage is delayed, you should, at the latest, raise an objection to or make claims against us in writing within 21 days from the day of the delivery of the checked baggage to you.
If you do not file an objection within the above-mentioned time period, you shall not file a suit against us.
11.3.9 We will grant a refund on the excess baggage fee that you have paid when making compensation for your lost baggage.
11.4 Liability for third-party services
If we arrange for you a service other than air transportation provided by a third party, or if we issue you a ticket or receipt of payment for ground transportation, hotel reservations, or vehicle ride provided by a third party (non-air) transportation or service, when arranging the above services, we are only an intermediary between you and the service provider. You and the third-party service provider shall directly conclude a contract, and the terms and conditions established by the service provider apply. We are not responsible for whether you can get such services or the quality of the services. The terms and conditions of the third-party service provider apply to such services.

Article 12 Other provisions

Article 13 Definitions

The “Conditions of Carriage”: refers to the "General Conditions of Carriage of Air China Co., Ltd.". Unless otherwise specified, the following terms in these Conditions have the following meanings:
13.1 “We”: means Air China Limited.
13.2 “You” or “Passenger”: means any person, except members of the crew, carried or to be carried in a civil aircraft pursuant to a ticket.
13.3 Carrier”: means an public air transportation enterprise that carry passengers and baggage in order to earn profits.
13.4 "Ticketing carrier": refers to the carrier that uses the ticket stock and ticket numbers of the carrier to sign an air transportation contract with the passenger.
13.5 “Operating carrier": means a carrier that performs related transportation under the authorization of the issuing carrier.
13.6 "Authorized sales agent": refers to a passenger transportation sales agent company authorized by us to sell our air transportation services on our behalf and within the framework of our authorization.
13.7 "Authorized ground service agent": refers to an enterprise authorized by us to provide ground service agency services for air transportation of passengers and baggage on our behalf and within the agreed scope of authorization.
13.8 "Ticket" is a type of transportation certificate, including paper ticket and electronic ticket.
13.9 "Conditions of use of ticket": It means the applicable conditions of use of fares applicable to the designated seat class codes or fare types.
13.10 "Ticket Change" refers to situations where flight schedules, flight dates, class, carrier (endorsement), etc., are changed.
13.11 “Flight”: refers to the act of flying performed along a specific air route at a specific time on a specific date.
13.12 “Agreed Stopping Place”: refers to the place, except the place of departure and the place of destination, set out in the ticket or shown in our timetables as scheduled stopping places on your route.
13.13 "Class of service": refers to the classification of aircraft cabin configurations, including first class, business class, premium economy class, and economy class.
13.14 "Classes": refers to the class code shown on your ticket.
13.15 "Fare": refers to the price of air transportation services provided by the carrier using civil aircraft to transport passengers from the airport of departure to the airport of destination, excluding the taxes and fees collected in accordance with national regulations.
13.16 "Normal fare": means the highest fare of first class, business class, premium economy class and economy class during the applicable period.
13.17 "Special fare" means other fares that are not normal fares.
13.18"Reservation/booking": means the reservation of your reserved seat, classes, or the weight and volume of baggage.
13.19 "Valid ID": means the valid certificate required by the relevant government authorities to prove your identity that you should present when purchasing tickets and boarding flights.
13.20 "Valid travel documents": include valid ID documents and all other documents for exit, entry, transit and health required by laws, regulations, decrees or other regulations of other relevant countries or regions.
13.21 "At least X years old": refers to the calculation based on the year, month and day of the Gregorian calendar, starting from the day of the first birthday.
13.22 "Fail to Check in" : refers to your failure to complete the flight check-in procedures within the prescribed time, or your failure to travel because your travel documents are not in compliance with relevant rules and regulations.
13.23 "Fail to Board": refers to the situation where you fail to get on board your flight after check-in is completed at the departure airport or the transit airport shown on your ticket.
13.24 "Take a wrong flight": means the situation where you have taken a flight that is not shown on the ticket.
13.25 “Baggage” :means the necessary, and an appropriate quantity of, personal articles that you wear and use for convenience and comfort during the travel.
13.26 “Checked baggage” means the baggage which you hand over to the carrier for transportation and for which we have issued the baggage identification tag.
13.27 “Unchecked Baggage” means any of your baggage, other than checked baggage, which you taken into the cabin and you are to take care of by yourself.
13.28 “Baggage identification tag” means a document issued solely for identification of checked baggage.
13.29 “Overbooking” means the situation where the carrier sells more seats than the number of seats available on a flight in order to reduce the number of seats that would otherwise go empty.
13.30 "Volunteer" means the passenger who, in response to the carrier's call, is willing to accept conditions of compensation provided by the carrier and give up his/her reserved seat on his/her flight.
13.31 "Transportation Credit Voucher (TCV)" refers to a special transportation document issued by us to provide various types of compensation to passengers, which can be used, in favor of the passenger named on it or another person designated by the passenger, to exchange for a ticket on a flight operated by us, or to pay excess baggage fees, fare differences, change handling fees, etc. But TCV cannot be used to pay various taxes. TCV is valid within one year from the date of its issuance.
13.32 "Electronic compensation voucher": refers to a form of compensation for services or damages that we offer passengers as an alternative to compensation in cash.
13.33 "Consumable Mileage": means the mileage which you earn, based on our rules, when flying on the member carriers of Air China system Air China’s partner carriers, or making purchases at non-airline partners (excluding special retailers), or participating in "PhoenixMiles" promotions, etc., and which can be used for awards.
13.34 "Domestic air transportation” means the transportation where, according to the contract of transportation signed by you and us, the place of departure, the destination and the agreed stopping place are all situated in the People’s Republic of China.
13.35 "International air transportation” means the transportation where, according to the contract of transportation signed by you and us, the place of departure. or the destination or the agreed stopping place, whether or not there is a break in the transportation or a connection, is not situated in the People’s Republic of China.
13.36 "The laws of the People's Republic of China" or "the laws of China": refer to the laws of the People's Republic of China, except for the laws of the Hong Kong SAR, Macau SAR of the People's Republic of China and Taiwan Region of the People's Republic of China for the purpose of these Conditions of Carriage.
13.37“Conventions” means whichever of the following instruments is applicable:
The Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (Warsaw Convention, in short; for details, see http://www.caac.gov.cn/XXGK/XXGK/GJGY/201510/t20151029_8979.html);
The Warsaw Convention as amended at The Hague on 28 September 1955 (Hague Protocol, in short; for details, see http://www.caac.gov.cn/XXGK/XXGK/GJGY/201510/t20151029_8978.html);
The Convention for the Unification of Certain Rules for International Carriage by Air, done at Montreal on 28 May 1999 (Montreal Convention, in short; for details, see http://www.caac.gov.cn/XXGK/XXGK/GJGY/201510/t20151029_8976.html).
13.38 "Flight departure delay" refers to the situation where the adjusted scheduled flight departure time or the actual flight departure time is over 15 minutes later than the scheduled flight departure time shown on the ticket.
13.39 "Flight arrival delay" refers to the situation where the time the wheel choke is placed after the flight arrives is over 15 minutes later than the scheduled flight arrival time.
13.40 "Advance flight departure" refers to the situation where the adjusted scheduled flight departure time is earlier than the scheduled flight departure time shown on the ticket.

Article 14 Entry into force and modifications

Beijing Airlines General Conditions of Carriage

Article 1 Applicability

1.1 General
1.1.1 Unless otherwise provided for in paragraphs 1.1.3, 1.2 and 1.3 of these Conditions of Carriage, these Conditions Carriage apply to public air transportation operated by us for the purpose of transporting passengers and baggage by civil aircraft and charging fees. These Conditions of Carriage form part of the contract between us and the passenger, and the rights, obligations and responsibilities of both parties are bound by these Conditions of Carriage.
1.1.2 If the provisions in these Conditions of Carriage change frequently, we may formulate relevant regulations separately and treat them as part of these Conditions of Carriage. If the separately formulated regulations are inconsistent with these Conditions of Carriage, the separately formulated regulations shall take precedence over these conditions.
1.1.3 These Conditions of Carriage also apply to carriage on special tickets such as free tickets and special fare tickets. Where discrepancies exist between the conditions of use of free tickets and of special fare tickets and these Conditions of Carriage, the conditions of use of such tickets shall prevail.
1.1.4 If we sell tickets or perform check-in for the flights of other carriers, we will only act as an agent of such carriers. You are requested to develop an understanding of the operating carriers’ transportation regulations.
1.2 Charter operations
For the transportation performed pursuant to a charter agreement, these Conditions of Carriage apply only where these Conditions of Carriage are incorporated by reference in the provisions of the charter agreement or in the conditions of use the charter flight ticket.
1.3 Codeshare
On some flights we have implemented "codeshare" with other carriers. This means that even if you book a flight and hold a ticket with our name or airline code, you may be on a flight actually operated by another carrier. We are obligated to inform you of the actual carrier of the flight when you purchase the ticket.
Our Conditions of Carriage also apply to the codeshare flights operated by other carriers. However, each operating carrier of a codeshare flight has its own conditions of carriage or transportation regulations with respect to the operation of its own flights, and some may differ from our Conditions of Carriage for flights operated by us. Except for Article 2 and Article 3 of these Conditions of Carriage, these different rules and conditions of carriage established by the operating carrier will be considered part of our Conditions of Carriage on codeshare flights, and will take precedence over our Conditions of Carriage on these codeshare flights.
When it comes to codeshare flights, the differences between our regulations and conditions of carriage and those of the operating carrier could involve, but are not limited to regulations on flight check-in, denied boarding and restricted transportation, regulations on baggage transportation, regulations on overbooking, flight delays and cancellations, and regulations on flight diversions, etc.
1.4 Overriding law
The establishment, validity, interpretation, performance, dispute resolution and other contractual issues shall be governed by the laws of the People’s Republic of China as well as the international conventions concluded or acceded to by the People's Republic of China.
If any provision contained in these Conditions of Carriage is in direct conflict with the applicable laws and international conventions, the applicable laws and international conventions shall prevail. If any provision of these Conditions of Carriage is in direct conflict with applicable laws and international conventions and thus is deemed invalid, the other provisions of these Conditions of Carriage shall remain valid.

Article 2 Ticketing

2.1 Fundamental principles
2.1.1 General provisions
2.1.1.1 On the ticket, our name will be represented by the airline two-character code "CA" or the three-digit code "999", in short.
2.1.1.2 Tickets are managed by passengers’ real names, and you should present your valid ID when purchasing tickets and checking in for your flight.
2.1.1.3 Tickets are not transferable.
2.1.1.4 Only after the class, the date of flight, and the flight number have been determined can each flight segment on the ticket be used as proof of transportation
2.1.2 Validity of tickets
Unless otherwise provided for on the ticket or the applicable conditions of use of the ticket, for the validity of tickets the following rules apply:
2.1.2.1 When the ticket is partially used, the ticket is valid for 365 days, starting from 00:00 (included) of the following day after commencement of travel. Regardless of whether the ticket is subsequently changed, the validity period remains unchanged.
2.1.2.2 When no portion of the ticket is used
A. The ticket is valid for 365 days, starting from 00:00 (included) of the following day after ticket purchase.
B. If you apply for ticket change and a new ticket number is generated, the ticket is valid for 365 days, starting from 00:00 (included) of the following day after issuance of the new ticket.
2.1.2.3 Calculation of ticket validity
Starting from 00:00 (included) of the following day after the commencement of the first travel, ticket purchase or ticket reissuance to 24:00 (excluded) on the day of expiration of the validity period.
2.1.3 Sequence and use of ticket coupons
2.1.3.1 The ticket you have purchased is valid only for the transportation shown on the ticket, from the place of departure via any agreed stopping places to the final place of destination. All flight segments shown on the ticket shall be used in the sequence specified at the time of ticket purchase.
2.1.3.2 The fare you pay is linked to the sequence of transportation shown on your ticket. Should you fail to use the ticket in sequence, we will recalculate the fare, fuel surcharge, and government taxes based on your itinerary actually flown. If the resulting amount is higher than the amount previously paid for your current ticket, you shall pay the difference between the original amount and the new amount resulting from such a change, and we will provide you with subsequent transportation services based on the new amount paid. And the unused segments of your ticket can no longer be used.
2.2 Fares, taxes, fees and charges
2.2.1 General provisions
Before you make payment, we will inform you of or show you all the amounts you should pay, including fares, government taxes, and fuel surcharges (fees). After the ticket is sold, if the fare, government taxes, and fuel surcharges (fees) are adjusted, the above-mentioned amounts you have paid remain unchanged. If you need to make any changes to the specifics of your itinerary, including the flight date, flight, etc., such changes may affect the above amounts you have paid.
2.2.2 Fares
2.2.2.1 Fare is calculated in accordance with our tariff in effect at time of ticket purchase. It is applicable to the specific date, itinerary and other information shown on the ticket.
2.2.2.2Unless otherwise provided for, fares are only applicable to air transportation from the airport of departure to the airport of destination, excluding ground transportation between one airport to another airport in the same city or the ground transportation between the airport and downtown.
2.2.3 Taxes, fees and charges
2.2.3.1 You should pay the applicable taxes, fees and charges to be imposed and levied by government or other authorities, or by the operator of an airport. The taxes, fees and charges are not included in the fare.
2.2.3.2 In addition to fares and taxes, we will collect airline fuel surcharges. Although the fuel surcharges are shown as part of the taxes, fees and charges, they are not government taxes. The fuel surcharges could vary by airlines, itineraries, classes, dates of ticket purchase or travel dates.
2.2.4 Currency
Fares, taxes, fees and charges shall be paid with the currency of the country of ticket issuance, unless we or our authorized sales agents approve or specify another currency when or before you make payment.
2.3 Reservation and ticket purchase
2.3.1 General provisions
2.3.1.1 You can reserve and purchase ticket through our website, mobile apps, our flagship stores and our Call Center, any of our ticketing offices or any of our authorized sales agents as well as other channels recognized by us.
2.3.1.2 You must present your valid ID at the time of ticket purchase. The valid ID you use at the time of ticket purchase must be the same as that you use at the time of check-in.
2.3.1.3 We or our authorized sales agents will make reservations based on your requirements. Upon request we will provide you with written confirmation of your reservation.
2.3.1.4 When you make a reservation, we or our authorized sales agents will inform you of the time limit for ticket payment. You should pay the fare within the specified time limit for payment. If payment is not completed, your reservation will be canceled.
2.3.1.5 The rules or conditions of use of certain fares contain restrictions or rules that do not allow you to make changes to your ticket or refund your ticket. We or our authorized sales agents will inform you of such conditions of use when you purchase the ticket. Please choose the fare categories that suit your needs.
2.3.2 Collection and use of personal information
The personal information you provide to us is intended to be used for seat reservation, ticket purchase, reservation or purchase of other services, and related formalities. To this end, you authorize us to use and store your personal information, and agree that we can send this information to our relevant departments, other relevant carriers, relevant service providers and governmental units. We attach great importance to the security of your personal information and will take all reasonable and feasible security control measures to protect your personal information. You can inquire about our privacy policy. The privacy policy is not part of these Conditions of Carriage.
2.3.3 Advance seat selection
You can select your onboard seat in advance, and we will do our best to meet seat requirement based on the actual conditions of seat reservations. However, due to operational, safety or security needs, we cannot guarantee that any seat you specify will be provided. At the same time, we always reserve the right to reallocate seats on the aircraft, even after you have been seated.

Article 3 Ticket change and refund

3.1 Ticket change
3.1.1 General provisions
3.1.1.1 You shall have your ticket changed within the validity period of the ticket.
3.1.1.2 Please contact the ticketing carrier or its authorized sales agent for ticket change.
3.1.1.3 If you fail to take the flight on which you have purchased a ticket and fail to inform us in advance of your need to keep your seat for the subsequent flight, we have the right to cancel the reservation on your ticket for the onward flight or return flight.
3.1.2 Voluntary change
After ticket purchase, if you need to change any specifics of your itinerary due to your own reasons, such as flight date, flight, etc., please contact us or our authorized air sales agent as soon as possible. We or our authorized air sales agent will change the ticket according to the conditions of use of the ticket applicable to your ticket. At the time of the change, the fare, government taxes, and fuel surcharges (fees) you have paid will be calculated again according to the conditions of use of ticket.
3.1.3 Involuntary change
3.1.3.1 If your flight departs later or earlier than scheduled, your flight is cancelled, your flight’s itinerary changes or the class of service changes due to our reasons or due to weather, air traffic control, etc., or the connecting time of your immediate connecting flight is rendered shorter than the minimum connecting time due to the above reasons - reasons which make you have to change your ticket, we or our authorized air sales agents can grant involuntary change once to your ticket for your flight and your immediate connecting flight, without any ticket change handling fee charged.
3.1.3.2 If the flight you are already on arrives at your destination airport later than scheduled due to our reasons or due to weather, air traffic control, etc., and, as a result, the connecting time of your subsequent flight is rendered shorter than the minimum connecting time, which make you have to change your ticket, we or our authorized air sales agents can grant involuntary change once to your ticket for your flight and your subsequent connecting flight, without any ticket change handling fee charged.
For flights that are only delayed upon arrival, your request for ticket changes without the flight having been flown will be handled in accordance with 3.1.2 of these Conditions.
3.1.3.3 We can also grant an involuntary refund for you in accordance with 3.2.3 of these Conditions of Carriage.
3.1.3.4 For tickets where involuntary changes have been granted, if you request a change or refund again due to your own reasons, your requests are subject to the provisions in 3.1.2 or 3.2.2 of these Conditions of Carriage.
3.2 Refund
3.2.1 General provisions
3.2.1.1 Please contact the ticketing carrier or its authorized air sales agents for refund on your ticket.
3.2.1.2 For the tickets that we sell, requests for ticket refunds should be made to us or our authorized airline sales agents and within the validity period of the ticket. In special circumstances, requests for refunds to us or our authorized airline sales agent shall be made no later than 180 days after the ticket’s validity period expires. We will not accept requests for ticket refunds where the ticket’s validity period has exceeded the above-mentioned time limit.
3.2.1.3When getting the refund, you should return to us all the relevant proof of reimbursement you have obtained (like "Itinerary/Receipt of E-Ticket for Air Transport").
3.2.1.4 We will complete the refund procedures within 7 working days from the date of receiving your valid application for refund, excluding the processing time of financial institutions.
3.2.1.5 Normally, the fare will be refunded to you in accordance with the original method of payment and the original currency of payment used for such payment.
3.2.1.6 We will give priority to the account previously used for the payment of the ticket when granting refunds. If the refund cannot get to the account in question due to special reasons, the refund will be made to you personally.
3.2.1.7 If you entrust someone else with the handling of the refund, your agent should present your and the agent's valid identification documents, your authorization letter, and other information.
3.2.2 Voluntary refund
3.2.2.1 After ticket purchase, when you request a refund for your own reasons, if the conditions of use of your ticket allow for a refund, and the provisions of paragraphs 3.2.3 and 3.3 of these Conditions of Carriage do not apply to such a refund, we will grant a refund on the unused segments of the ticket according to the applicable conditions of use of the ticket.
3.2.2.2 If you voluntarily terminate your travel at the agreed stopping place of the flight, the fare for the unused segment of the flight will not be refunded.
3.2.2.3 Please contact the original channel of ticket purchase for voluntary refund.
3.2.3 Involuntary refund
3.2.3.1 If your flight departs later or earlier than scheduled or is canceled, the flight’s itinerary changes or the class of service changes due to our reasons or due to weather, air traffic control, etc., which make you have to apply for a refund on your ticket, we or our authorized air sales agents can grant involuntary changes to your ticket for your flight or your flight and your subsequent connecting flight, without any ticket change handling fee charged.
If the flight you are already on arrives at your destination airport later than scheduled due to our reasons or due to weather, air traffic control, etc., and, as a result, the connecting time of your subsequent flight is rendered shorter than the minimum connecting time, which make you have to request a refund on the ticket on your subsequent connecting flight, we or our authorized air sales agents can grant involuntary refund on your ticket for your subsequent connecting flight, without any ticket change handling fee charged.
For flights whose departures are not delayed but whose arrivals are, requests for ticket refunds without the flight having been flown will be handled in accordance with 3.2.2 of these Conditions.
If there are specific requirements in the laws and regulations of the countries and regions involved in the flight, we will provide services to you in accordance with such applicable laws and regulations.
3.2.3.2 You can request an involuntary refund through us or through your original channel of ticket purchase.
3.3 Circumstances where changes and refunds are requested due to health reasons
If you are unable to take a flight on which you have purchased a ticket due to injury, illness, or other health reasons after ticket purchase or during your travel, and if you can provide related proof recognized by us, we can provide you and your travel companion(s) with ticket change service for the unused segment(s) of the ticket(s), without any ticket change fee charged, or with ticket refund services, without any refund handling fee charged.

Article 4 Security inspection, check-in, boarding

4.1 Security inspection
You and your baggage shall undergo safety and security inspections. The inspections can be carried out in ways that include but are not limited to the use of equipment, use of manpower, oral inquiry and others prescribed by the local government or security check authorities. The methods of inspection used are determined by the government, the airports or our sole discretion, regardless of whether you are present, agree or are informed. We shall not be liable for any physical injury and damage to or loss of your baggage attributable to such inspections, unless such injury, damage or loss arises from our willful conduct or gross errors, except as otherwise provided by China’s laws and international conventions.
4.2 Check-in
4.2.1 You shall have your ticket inspected, check your baggage, and obtain paper or electronic boarding pass with your valid travel documents which carry your real name before the check-in deadline. The valid ID you present should be the same as the one you provided at the time of ticket purchase. We will make a photocopy of your travel documents when necessary.
4.2.2 We will do our best to meet your seating requirements based on the class of service of your ticket, but we do not guarantee that the seat you specify will be provided. When you check in, if you are downgraded due to our reasons, we will grant a refund on part of your fare and make a compensation for you. For specifics, see “Compensation Standards for Passengers Denied Boarding for Flight Overbooking, Beijing Airlines”. If you are unwilling to have your class of service downgraded, you can refuse to take this flight and apply for involuntary ticket change or involuntary refund in accordance with 3.1.3 or 3.2.3 of these Conditions of Carriage.
If the compensation standards for involuntary class downgrades are specified in the laws and regulations of the country or region involved in the flight, your compensation amounts will be subject to such applicable laws and regulations.
4.2.3 For the reason of our different check-in deadlines at various airports, please confirm and comply with our check-in deadlines at each airport and complete check-in procedures before the deadline. If you fail to complete check-in before the specified check-in deadline, we have the right to cancel your reservation and will handle the follow-up as if you have failed to check in for your flight, which is not attributable to us.
4.2.4 Before travel, you are responsible for obtaining the travel documents, visas or certificates required by health and epidemic prevention policies as required by the place of departure and the agreed stopping point(s) and the destination. You shall understand and abide by all their applicable laws, regulations, decrees and travel regulations. We and our authorized agents provide you with the information on the requirements of the place of departure and the agreed stopping point(s) and the destination for the purpose of providing you with convenience and assistance, and we are not responsible for the accuracy of this information. We are not responsible for the consequences arising from your failure to obtain the above documents or visas,or failure to comply with the above-mentioned laws, regulations, decrees and travel regulations.
4.2.5 If it is not due to our reasons that you have failed to check in for your flight, we will provide you with voluntary ticket changes or grant you voluntary refunds in accordance with 3.1.2 and 3.2.2 of these Conditions. If it is due to our reasons that you have failed to check in for your flight, we will provide you with involuntary ticket changes or grant you involuntary refunds in accordance with 3.1.3 and 3.2.3 of these Conditions.
4.3 Boarding
4.3.1 The closing times of our boarding gates differ according to airports. Please proceed according to the closing time of the boarding gates at each airport. If you fail to check in before the closing time of the boarding gate, you will not be able to take the flight in question and we will treat the situation as if you have failed to board the flight.
4.3.2 We or our ground handling agent will keep you informed of any changes to the boarding gate or boarding time in time when they occur.
4.3.3 If you have failed to board your flight not for reasons on our part, we will provide you with voluntary change or voluntary refund services pursuant to 3.1.2 and 3.2.2 of these Conditions of Carriage. If you have failed to board your flight due to our reasons, we will provide you with involuntary change or involuntary refund services pursuant to 3.1.3 and 3.2.3 of these Conditions of Carriage.
4.3.4 When you have taken a wrong flight and arrived at a destination not shown on the ticket, we will give you the following alternatives to the extent they are available :
A. If there is a subsequent flight from the airport that you have flown to on the wrong flight to the destination shown on your ticket, we will make, for free, arrangements for you to fly directly from the airport that you have flown to on the wrong flight to the destination shown on your ticket, or use means of ground transportation to transport you to your destination for free. The fare you have paid will not be refunded nor do you need to make any payment to us.
B. We will transport you back to your departure airport where we will put you on a flight to the destination shown on your ticket as soon as possible. The fare you have paid will not be refunded nor do you need to make any payment to us.
C. We will grant a refund of the original flight segment of your ticket should you request termination of your travel at the airport that you have flown to on the wrong flight.
4.4 Seating arrangements on board
For safety, security or operational needs, we reserve the right to assign or reassign seats onboard, even after you have been seated.
4.5 Conduct during the flight
4.5.1Handling of unlawful interference and disruptive behavior
Illegal interference refers to an act or an attempted act that endangers the safety of civil aviation, including but not limited to: illegally hijacking aircraft; destroying aircraft in use; taking hostages on aircraft or at airports; forcibly breaking into aircraft, airports or aviation facilities; bringing weapons or dangerous devices or materials into aircraft or airports for criminal purposes; using aircraft in use to cause deaths, serious personal injuries, or serious damage to property or the environment; spreading false information that endangers the safety of passengers, crew, ground personnel or the public in flight or on the ground, aircraft, airports or civil aviation facilities.
Disruptive behavior refers to behavior that disrupts the order of the airport or cabin by failure to abide by the code of conduct at the airport or on the aircraft, or failure to follow the instructions of the airport personnel or the crew, including but not limited to, occupying seats and baggage racks; engaging in physical combat and provoking troubles; molesting women and children and sexual harassment; disseminating obscene materials and other illegal printed materials; using fires or smoking; illegally using of mobile phones or other prohibited electronic devices; theft, deliberate damage, unauthorized displacement of emergency cabin doors and other aviation facilities and equipment; theft of public and private properties on board; tossing foreign objects on the apron, into engine and into the aircraft fuselage; approaching or staying in restricted areas without following the guidance; other acts that endanger the safety of civil aviation and disrupt the order of the cabin.
If, in our judgment, you conduct yourself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew, or behave in a manner which causes or threatens to cause discomfort, inconvenience, damage or injury to other passengers or the crew, we may take such measures as we deem necessary to prevent continuation of such conduct, including restraint. You may be disembarked and refused onward carriage at any point, or handed over to the competent government authorities for handling based on the applicable laws or International conventions
4.5.2 Use of and restrictions on portable electronic devices
The electronic devices that it is forbidden to use on aircraft include but are not limited to: portable electronic devices with a transmitting power of above 100mW (included) and a Wi-Fi operating frequency not in the 2.4GHz band, such as mobile phones without indications of transmission power, satellite phones, and mobile Wi-Fi, walkie-talkies, drone remote control platforms, remote control toys and other portable electronic devices with remote control.
Portable electronic devices that it is forbidden to use during the critical flight phases such as taxiing, take-off, climb, and descent for landing but can be used during non-critical flight phases include but are not limited to: portable oxygen concentrators of non-certified brands (POC), laptops, and tablets.
For the small portable electronic devices that can be held with one hand and that can be used, if the cellular communication function is closed and the flight mode is selected, onboard for the duration of the flight, such as smart phones, e-books, video players, game consoles, etc., during the critical flight phases, peripheral devices such as earphones and charging ports should not be connected, and voice communications should not be used.
Electronic devices whose use is allowed onboard for the duration of the flight include but are not limited to: cardiac pacemakers, hearing aids, and life-sustaining electronic equipment (devices) that do not affect aircraft navigation and communication systems, such as portable oxygen concentrators of certified brands (POC).
When the crew detects electronic interference and suspects that the interference comes from the portable electronic device you are using and when the crew are to go through low-visibility operating procedures and initiate an emergency evacuation, in order to prevent interference with aircraft communications and precision navigation equipment, we have the right to demand you to shut down your portable electronic device.
4.5.3 Smoking ban on flights
Smoking is banned on all our flights and in all areas on board. E-cigarettes and synthetic vapor smoking devices are also prohibited.
4.5.4 Safety belt
When you are seated on the aircraft, you should fasten your safety belt for the duration of the flight.
4.6 Entry/Transit
4.6.1 Before you travel, you should understand in detail and abide by the relevant regulations of the country or region of exit, entry and transit. We are not responsible for any losses or adverse consequences suffered by you in violation of the above regulations during your travel.
4.6.2 If you are refused entry/transit, You should bear the transportation costs of your departure from the country or region. We will not grant a refund on the fare for which we have transported you to the point of refusal of entry/transit.
4.6.3 If we are required to pay any fines and penalties and bear any expenses because you fail to comply with the laws, regulations, decrees or other travel regulations of the relevant country or region, or your fail to present the required documents, or you are denied exit, entry or transit for any reason, you shall reimburse us for all the amounts we have paid or any expenses we have borne.

Article 5 Refusal and limitation of carriage

5.1 Right to refuse carriage
In the exercise of our discretion, we can refuse to transport you to ensure the safety and order of air transportation if the following situations or similar situations occur or are likely to occur (if you are an individual with a disability, please consult the "Regulations on the Transportation of Passengers with Disabilities of Beijing Airlines Co., Ltd.".):
5.1.1 The carriage of you is in violation of any applicable laws, regulations, or orders of the country or region to be flown from, through, to or over;
5.1.2 The transportation of you may endanger or affect the safety, health, convenience, comfort of yours or other passengers or crew members. Examples:
A. Patients with known or suspected quarantine infectious diseases;
B. Those with special stench or special quirks, which may cause discomfort to other passengers;
5.1.3 Your mental, your behavior or physical state, including your impairment from alcohol or drugs, might endanger or harm the physical safety and property of yourself, other passengers and crew members. An example is that you are mentally ill and may cause harm to other passengers or yourself during the onset of the illness;
5.1.4 You have failed or are unable to observe our decrees or regulations with respect to safety, security and public health. Examples:
A. Those who are unable to take care of themselves due to injury, illness, infirmity or mental condition, who are not accompanied by a special person during the travel or whom the travel companion is unable to independently take care of or exercise any control over;
B. Those who carry devices for storing, generating or distributing oxygen.
5.1.5 You have refused to submit to a security check or your baggage has not be submitted to security check;
5.1.6 You have committed misconduct during the transport by air ever before, and we have reason to believe that such misconduct could occur again;
5.1.7 You have not paid the applicable fare, taxes, fees or charges;
5.1.8 You fail to present your valid travel document, or the valid travel document you present is not the same as that you presented at the time of ticket purchase, or you fail to present a valid travel document; or you refuse to hand over your travel documents to the crew for safekeeping by the crew based on relevant requirements;
5.1.9 You present a ticket that has been acquired unlawfully, or has been purchased from an entity other than us or our authorized sales service agents, or your ticket is a forged one;
5.1.10 You fail to observe the rules for non-smoking on board our aircraft or the use of electronic devices on board our aircraft;
5.1.11 You fail or refuse to obey the instructions of our crew members；
5.1.12 You fail to comply with the relevant requirements on baggage transportation set forth in these Conditions of Carriage.
5.2 Restricted carriage
5.2.1 Infants, minors, disabled persons and persons with reduced mobility, pregnant and lying-in women, injured, sick and post-operative passengers or other types of persons who need special assistance can be carried, provided we are informed in advance, our Conditions of Carriage are met, and we give our consent and make arrangements in advance.
5.2.2 Carriage of infants
Infant passengers should be accompanied by adults who have reached the age of 18 and have full capacity for civil conduct.
The infants we carry refer to those who were born 14 days after the date of travel (the 14th day from the day of birth) but are under 2 years old.
We do not provide air transportation services for premature babies less than 90 days old (newborns under 37 weeks of gestational age).
Each adult passenger can take up to two infants. One infant can be held in the arms of the adult passenger or sit on the adult’s lap, with the baby seat belt fastened. The other infant should occupy a separate seat. Infants occupying separate seats must be placed in a child (infant) restraint device which is approved by the aviation authorities, which you have prepared and which can be used on board, and such an infant must sit side by side with the adult. Moreover, it must be ensured that:
A. The child (infant) restraint device can be properly secured on the seat;
B. Infants can be properly fastened within the restraint device and their body weight shall not exceed the weight limit specified by the device;
C. During takeoff, landing, and taxiing of the aircraft, child restraint devices of such types as booster, vest, harness or knee hugging are not allowed.
5.2.3 Carriage of minors
5.2.3.1 Children who are 2 years old but less than 12 years old should be accompanied by adults who are at least 18 years old and have full capacity for civil conduct. Tickets with the same class of service as those of their travel companions should be purchased for infants.
5.2.3.2 For children who are at least 5 years of age but less than 12 years of age travel on the plane, if they are not accompanied by an adult who is at least 18 years of age and has full capacity for civil conduct, they should apply to us for unaccompanied children services in advance. With our consent, press Our rules are for ticket purchases. There is a limit on the number of unaccompanied children carried on each flight, and we have the right to refuse carriage for this reason.
5.2.3.3 The service of unaccompanied minors is available for children who have reached the age of 12 and are under the age of 18 and travel alone, and such service can be requested of the passengers’ own accord.
5.2.3.4 You can check with us, our authorized sales agents or authorized ground service agents for our regulations and service fee collection standards on the carriage of unaccompanied minors.
5.2.4 Transportation of passengers with disabilities and reduced mobility
We will provide air transportation services for the disabled and passengers with reduced mobility who are fit for air travel in accordance with the relevant laws and regulations on air transportation of the disabled persons and passengers with reduced mobility. For details, please refer to the "Regulations on the Transportation of Passengers with Disabilities of Beijing Airlines Co., Ltd.".
5.2.5 Carriage for pregnant women
5.2.5.1 Changes in the cabin environment and uncertain air turbulence may have adverse effects on pregnant women. We strongly recommend that pregnant women consult a doctor before travel to confirm if they are fit for air travel.
5.2.5.2 For your safety, if you are pregnant less than 36 weeks, you need to present to us a pregnancy test report or a true and valid diagnosis certificate, signed or stamped by your doctor, indicating the number of weeks of your pregnancy. You can only be accepted for carriage after our verification of such documents
5.2.5.3 We do not provide carriage to pregnant women over 36 weeks or more of pregnancy, for pregnant women whose expected date of labor is within 4 weeks (included), for pregnant women whose expected date of labor is approaching but whose exact date of labor still cannot be determined and who, it is already known, will have multiple births or are expected to have delivery complications, or for women who had childbirth less than 7 days ago or women who have shown signs of abortion.
5.2.5.4 You need to check-in at a physical check-in counter.
5.2.5.5 Even if you have met the requirements specified in 5.2.5.2, if you have obvious symptoms of discomfort, or if we reasonably decide that the continuation of your travel will bring danger to your personal safety, we still have the right refuse to carry you.
5.2.6 Transportation of injured and postoperative passengers
We will provide air transportation services for injured and postoperative passengers fit for air travel, as detailed in the "Beijing Airlines Transportation Regulations on Injured, Sick and Post-operative Passengers"
5.3 Handling of the tickets after carriage refusal
If you are refused carriage based on Article 5 of these Conditions of Carriage, we will provide you with voluntary change or voluntary refund pursuant to Article 3.1.2 and 3.2.2 of these Conditions of Carriage.

Article 6 Carriage of baggage

6.1 Restrictions on the transportation of baggage
6.1.1 Items unacceptable as baggage
The following items cannot be carried as checked baggage, nor can they be taken into the cabin as unchecked baggage:
6.1.1.1 Items which are likely to endanger the aircraft or persons or property on board the aircraft, including but not limited to: explosive substances, devices and imitations (including ammunition, blasting equipment, pyrotechnic products, etc.); gases (including flammable and non-flammable non-toxic gases, toxic gases, compressed gases, etc.); flammable substances (including liquid combustibles, solid combustibles, such as lighters, matches, etc.) , spontaneous combustion substances and water-sensitive flammable substances; oxidants and organic peroxides; toxic substances and infectious substances; radioactive or magnetized substances; corrosive substances; dangerous or irritating substances and other dangerous goods.
6.1.1.2 Firearms and their main spare parts (including military, civilian, and public service guns; pistols, rifles, sub-machine guns, machine guns, anti-riot guns, air guns, shotguns, anesthesia injection guns, sample guns, prop guns, steel ball guns, tear gas guns, electric stun guns, etc.); state-controlled equipment such as controlled knives, ordnance, police equipment and other equipment regulated by the state (including batons, military or police knives, bayonets, electric shocks, defensive devices, crossbows, daggers, three-sided knives, three-sided knives for machining purposes) edge scrapers, knives with self-locking devices, single-edged knives that resemble daggers but longer than daggers, double-edged knives, and other similar single-edged, double-edged, three-edged sharp knives, etc.); other similar items and imitations of the above items.
Firearms and ammunition for sporting competition purposes can be accepted as checked baggage, subject to the requirements set forth in 6.2.5.3.
6.1.1.3 Items prohibited from transportation by laws, regulations, and decrees of the People's Republic of China or items prohibited from transportation by laws, regulations, or decrees of the countries of exit, entry or transit.
6.1.1.4 Items that, in our view, cannot be transported due to the following reasons: items that are not suitable for transportation due to the dangerous and unsafe nature of the items, or due to their weight, volume, packaging, shape, or nature; live animals (Section 6.2.5.1 of these Conditions of Carriage) (except for service dogs); fresh and live items emitting unmistakable pungent odors (like durian), anesthetizing and offensive substances or items of similar nature.
6.1.1.5 Any items that a stranger requests you to bring for him/her
If you want to know more about the items that cannot be transported as baggage, you can check with us, our authorized sales agents or authorized ground service agents.
6.1.2 Items you are NOT recommended to include in checked baggage for carriage
We strongly recommend that you not include the following items in or as checked baggage. You can take them into the cabin and take care of them yourself, provided that the requirements for unchecked baggage are met,
Important documents, commercial documents and information, valuable documents, currency, negotiable notes, jewelry, precious metals and their products, antique calligraphy and painting, fragile or fragile items, perishable items, samples, out-of-print printed matter or manuscripts, travel documents or Documents, electronic equipment (excluding spare batteries), medications that need to be taken regularly, ashes and musical instruments.
Our liabilities of compensation for the above-mentioned items are limited by these Conditions of Carriage as well as Chinese laws and international conventions.
6.1.3 Items restricted from carriage
Baggage of special shape, length, weight or of special nature, as well as items restricted from transportation as stipulated by applicable laws, rules and regulations and decrees can only be accepted for transportation if it meets our conditions for transportation and our consent is granted.
If you want to know more about the items restricted from carriage, see 6.2.5 and 6.3 of these Conditions of Carriage or contact us, our authorized sales agents or authorized ground service agents.
6.2 Checked Baggage
6.2.1 Packaging of checked baggage
6.2.1.1 Your checked baggage should be properly packed, properly buckled, tightly bound, able to withstand a certain amount of pressure, and be able to be safely loaded, unloaded and transported under normal operating conditions. At the same time, it shall meet our requirements for baggage packaging:
A. Baggage should be locked (except for special requirements).
B. No other items should be attached to the outside of the baggage.
C. Two or more pieces of baggage cannot be bundled as one piece of baggage.
D. Bamboo baskets, net bags, straw ropes, plastic bags, etc. cannot be used as the outer packaging of baggage.
For baggage whose packaging does not meet the requirements, we may refuse to accept it for transportation or, if we have accepted it for transportation, we will not be liable for any damage, except as otherwise provided for in Chinese laws and international conventions.
6.2.1.2 You should attach your name or other personal identification to the interior and exterior of your checked baggage.
6.2.1.3 After we receive your checked baggage, we will issue a baggage identification tag for each piece of your checked baggage.
6.2.2 Restrictions on the weight, size and number of checked baggage
The weight of each ordinary checked baggage shall not be less than 2 kg or 4 lbs, and shall not exceed 32 kg or 70 lbs.
The sum of the length, width, and height of each piece of ordinary checked baggage shall not be less than 60 cm or 24 inches, and shall not exceed 203 cm or 80 inches, including pulleys and handles. Items beyond the above restrictions shall not be transported as baggage.
Due to the limited capacity of the flight, we have the right to impose limitations on the maximum number of pieces of your checked baggage that are beyond the free baggage allowance.
6.2.3 Free allowance for checked baggage
We will determine your free baggage allowance based on the class of your ticket, the distance of the route and your membership level, etc. You can check with us, our authorized sales agent or our authorized ground service agents for your free baggage allowance.
If the class of service of your ticket is changed involuntarily, your free baggage allowance provided by your original class of service you have paid for still applies.
6.2.4 Charges for excess checked baggage
6.2.4.1 When your ordinary checked baggage exceeds the free baggage allowance standard, you need to pay the excess baggage fee for the excess baggage.
6.2.4.2 We will determine the excess baggage fees you need to pay based on the route of your ticket and the weight, size and number of pieces of excess baggage you check in. You can check with us, our authorized sales agents or authorized ground service agents for specific charging standards.
6.2.4.3 When we charge you excess baggage fees, we will issue a receipt for you.
6.2.4.4 Subject to our consent, you can collect your checked baggage at the stopover airport of the flight, and the excess baggage fees paid for the unused segment of the flight is not to be refunded.
6.2.5 Special checked baggage
Special checked baggage refers to checked baggage that is special due to its shape, length, weight or nature. Unless otherwise specified, the limit on the weight of each piece of special checked baggage is the same as that of ordinary checked baggage.
We will charge corresponding fees based on the route of your ticket and the type of special baggage you check in. You can check with us, our authorized aviation sales agents or authorized ground service agents for specific charging standards.
6.2.5.1 Small animals
The small animals to be carried are limited to domestic pet dogs and pet cats. However, cats, dogs and their hybrids that are prone to harm people and suffer from breathing problems, various dog and cat breeds that have short noses, dogs and cats that are pregnant, that were born no more than 8 weeks ago and that are in periods of breastfeeding, dogs and cats whose delivery was less than 7 days ago, or sick dogs and cats are not accepted for carriage.
If you are to check in small animals, you shall make an application for carriage in advance and provide a quarantine certificate and all relevant documents or certificates required for exit, entry or transit, and small animals can only be carried after we grant our consent. You must ensure that your small animals are properly crated, the animal container meets our requirements, failing which your animals will not be accepted for carriage. We have the right to limit the number of small animals to be checked on each aircraft, and such small animals can only be transported in the cargo hold.
During the process of transportation, if your small animals fail to arrive on time because your animals are denied entry or transit by relevant countries, or the small animals are injured, get sick, escape or are dead under normal transportation conditions, we will have no liabilities, except as otherwise provided for in Chinese laws or international conventions.
You shall bear full responsibility for all damages or injuries that the animal may cause to other passengers or us, and we reserve the right to make claims against you later.
6.2.5.2 Sports gear
We transport only various types of equipment, devices and supplies used in competitive sports and fitness exercises. If you check sports equipment (except golf bags) that exceed the size limit of ordinary checked baggage, you should make an application in advance and such equipment can only be accepted for carriage with our consent. We can refuse to accept it for carriage if the conditions of the aircraft are not suitable for such transportation.
Your checked sports equipment shall be packed properly, packed in a way of the original factory, or packed professionally or in a way approved by us, in a way which can withstand a certain amount of pressure and which can ensure the baggage can be safely loaded, unloaded and transported under normal operating conditions. Any inflatable sports equipment must be deflated for transportation.
6.2.5.3 Shooting guns and bullets for competitive sports
We only carry guns and bullets for competitive shooting sports. You shall make an application to us in advance, and such items can only be accepted for carriage with our consent.
Firearms should be unloaded, secured, and individually and properly packaged according to our regulations. Each gun box shall contain no more than 2 rifles, or no more than 5 pistols; each passenger can check up to 5 kilograms of bullets (gross weight), and a single piece of checked baggage containing bullets must not exceed 5 kilograms.
6.2.5.4 Small electrical appliances, instruments and media equipment
The small electrical appliances, instruments and media equipment we carry refer to the small electrical appliances, instruments and media equipment used in work and life that meet the size requirements of ordinary checked baggage.
Small electrical appliances, instruments and media equipment shall be packed properly, packed in the original way their manufacturers did or packed in a professional way. They need to be packaged well, locked properly, and tied firmly in a way which can withstand a certain amount of pressure and which can ensure the baggage can be safely loaded, unloaded and transported under normal operating conditions.
You can take the unchecked baggage into the cabin to and take care of it by yourself, provided the requirements for unchecked baggage are met.
6.2.5.5 Fishing gear
Fishing gear includes a tool box, a fishing basket or canvas bag, a pair of fishing rods and their packaging bags or box.
Fishing gear can only be transported as checked baggage, and you shall pack the checked fishing gear properly.
6.2.5.6 Musical instruments
Musical instruments can be transported as checked baggage. You shall submit an application to us in advance, and it is only after we grant our consent can they be transported. Overweight and oversized musical instruments such as piano, harp, timpani, etc. cannot be transported as baggage.
Musical instruments shall be packed properly, packed to the maximum extent possible in the original way their manufacturers did or packed in a professional way. They need to be packaged well, locked properly, and tied firmly to such an extent as to withstand a certain amount of pressure for safe loading, unloading and transportation by baggage personnel.
You can take the unchecked baggage into the cabin and take care of it by yourself, provided the requirements for unchecked baggage are met.
6.2.5.7 Aquatic products
The aquatic products we carry refer to animal and plant products and processed products produced by marine and freshwater fisheries. When aquatic products are checked as baggage, the restrictions on their size and weight are the same as ordinary checked baggage and can only be transported on domestic flights.
Aquatic products should be firmly packed and sealed to ensure no peculiar smell and liquid escapes during the transportation. They should be crated in foam boxes encased in cardboard boxes. Foam boxes should have four sides, bottom and top, and the sides of the boxes shall not be less than 2 cm in thickness, with no damage or cracks. The bottom of the foam box should be covered with absorbent materials, such as absorbent paper, absorbent sponge or sawdust. The cardboard box and the foam box must match, and it is forbidden to stick two foam boxes into one cardboard box. Damp, deformed, or recycled foam boxes are not acceptable as packaging for aquatic products.
You should bear full responsibility for any personal injury or property damage that might arise from the aquatic products during the transportation.
6.2.5.8 Alcoholic drinks
Alcoholic drinks can only be transported as checked baggage. Their labels should be comprehensive and clear and seen in retail packaging, and the volume of each container should not exceed 5L. The outer packaging should be solid and sealed to ensure that no peculiar smells are emitted and no liquid leaks. There are no restrictions on the quantity transported when the volume percentage of alcohol is less than or equal to 24%, but each passenger can check up to 5L when the volume percentage of alcohol is greater than 24% and less than or equal to 70%. We will refuse carriage when the volume percentage of bulk wines/liquor and alcohol is greater than 70%.
If there are more stringent legal and regulatory requirements for the origin, transit, and destination of flights, we will comply with the applicable local laws and regulations.
6.2.5.9 Dry ice
Subject to our consent, when your perishable items need to be kept fresh, you can carry dry ice up to 2.5 kg (5 lbs) as checked or unchecked baggage. The dry ice packages must have vent holes. When the items are to be transported as checked baggage, and the baggage must carry the lettering "carbon dioxide" or "dry ice".
6.2.5.10 Small medical or clinical mercury-containing thermometers
They can only be transported as checked baggage. You can only check up to one such thermometer, and place it in a safety box.
6.2.5.11 Sharp objects, blunt objects, tools and other similar items other than controlled knives
Sharp objects, blunt objects, tools and other similar items other than controlled knives include, but are not limited to: kitchen knives, fruit knives, table knives, handicraft knives, scalpels, scissors, steel files, axes, short sticks, hammers, drills (including drills), chisels, cones, saws, bolt guns, nail guns, screwdrivers, crowbars, hammers, pliers, welding guns, wrenches, axes, hatchets (axes), vernier calipers, ice axes, ice crushers, darts, slingshots, bows, arrows, buzzer self-defense devices, etc.
Such items can only be transported as checked baggage. The restraints on the sizes of such items to be checked are the same as those on ordinary checked baggage. When such items are checked separately, they shall be packaged in such a way that they won’t cause any harm and cannot be easily identified.
6.2.5.12 Electric wheelchairs and electric equipment for increased mobility
We only accept applications for the transportation of electric wheelchairs or electric equipment for increased mobility used by passengers with reduced mobility due to disabilities or health conditions. Electric wheelchairs or electric equipment for increased mobility are not subject to the weight and size restrictions of ordinary checked baggage, but can only be transported after we grant our consent. The electric wheelchair or electric equipment for increased mobility for your journey should be checked in at the check-in counter.
The electric wheelchair or electric equipment for increased mobility shall in compliance with the relevant provisions on the transportation of dangerous goods and meet the requirements on the number of such electric wheelchairs and the number of pieces of such electric equipment for increased mobility set forth in applicable laws.
The electric wheelchair or electric equipment for increased mobility you check in should meet our relevant regulations on the transportation of dangerous goods, and you can check no more than two checked electric wheelchairs or two pieces of electric equipment for increased mobility for free.
Our electric wheelchair service is applicable to electric wheelchairs and electric equipment for increased mobility fitted with non-leakage batteries, leakage batteries, and lithium batteries. For the capacity of wheelchairs of lithium batteries, the rated power shall not exceed 300 watt hours. If the wheelchair is powered by two batteries, the rated power of any one of the batteries must not exceed 160 watt-hours. At the same time, one extra battery with a rated power of no more than 300 watt-hours or two spare batteries with a rated power of no more than 160 watt-hours can be carried at the same time.
If the electric wheelchair battery can be removed, it should be. The two poles of the removed battery and spare battery should be insulated to prevent short circuit, and you should take the batteries with you.
6.2.6 Declared value services for baggage
We can provide declaration value service for checked baggage. You can apply for a value declaration for your checked baggage of your own discretion, but the checked baggage with declared value should be subject to the relevant provisions of our checked baggage and value declaration service.
6.2.7 Collection and delivery of checked baggage
6.2.7.1 You should check and claim your checked baggage as soon as possible with your baggage identification tags at your destination or stopover airport. If necessary, you should present your ticket for inspection by us or our authorized ground service agent. Only the holder of the baggage identification tags has the right to claim the checked baggage. We will not confirm whether the person claiming the baggage is indeed you, and will not be held liable for the losses and expenses incurred thereby.
6.2.7.2 If you cannot present your baggage identification tags but request claiming your checked baggage, you can only claim it after providing certificates approved by us.
6.2.7.3 If your checked baggage is not claimed within 90 days from the date of its arrival, we will dispose of the baggage without notifying you and we will not shoulder any liabilities for that. For the perishable items in your baggage, we have the right to dispose of them 72 hours after the baggage arrives without shouldering any liabilities.
6.2.7.4 Your checked baggage will be carried on the same plane as you as far as possible, unless it may be carried or terminated by subsequent flights due to operational, safety or security reasons. If your checked baggage is transported on a subsequent flight due to your reasons, you need to pick it up at the airport yourself. Otherwise, we will deliver it to you free of charge, unless otherwise provided for applicable laws, regulations and decrees.
6.2.7.5 If your checked baggage is missing or your checked baggage is lost after you arrive at your destination, please report it to us immediately.
6.2.8 "Fully authorized" baggage through service for checked baggage
6.2.8.1 For flights involving domestic-to-international or international-to-domestic connections operated by Beijing Airlines for the whole journey, if "full commission" non-baggage claim service is available at the customs of the connecting airport, we will provide "full commission" service at the departure airport to have your baggage checked through to the final destination. At the connecting airport, you do not need to claim your checked baggage, and you authorize us to handle the customs procedures for the checked baggage on your behalf. If need be, we will go through the opening and inspection procedures for your checked baggage according to customs requirements. Do not put any items that should be declared to Chinese customs into such checked baggage.
6.2.8.2 You shall bear the responsibilities related to customs declaration and inspection. We are not responsible for baggage delays or losses caused by customs inspections.
6.2.9 Payments for temporary living expenses
If your destination is not your place of residence, and if your baggage fails to arrive on the same plane due to our reasons, causing you to stay overnight without baggage and thus causing inconvenience to your stay, we will provide you with a one-time payment for your temporary living expenses. The standards are detailed in the "Beijing Airlines’s Payments for Passengers’ Temporary Living Expenses".
6.3 Unchecked Baggage
6.3.1 Restrictions on the weight, size and number of pieces of unchecked baggage
The weight of a single piece of unchecked baggage carried by each passenger in first class and business class shall not exceed 8 kg or 17 pounds; the weight of a single piece of unchecked baggage carried by each passenger in premium economy class and economy class shall not exceed 5 kg or 11 pounds ；
Each piece of unchecked baggage shall not exceed 55 cm or 22 inches, 40 cm or 16 inches, 20 cm or 8 inches in length, width, and height respectively, including pulleys and handles. It must be ensured that the baggage can fit into the overhead closed baggage compartment .
Each passenger in first class and business class can carry 2 pieces of unchecked baggage; each passenger in premium economy class and economy class can carry 1 piece of unchecked baggage.
In addition, you can also carry 1 personal item that can be stowed under the seat in front of you, such as handbag, briefcase, laptop bag, camera bag or other items of similar sizes or smaller items.
Passengers traveling with infants can also carry infant food and infant diapers on the flight; a portable foldable baby stroller that can be taken into the cabin, with its length, width and height after stroller is folded not exceeding 55 cm (22 inches) in length, 40 cm (16 inches) in length and 20 cm (8 inches) in width. Any strollers with dimensions that go beyond what’s specified above will be transported as checked baggage.
Auxiliary items such as crutches, prostheses, electronic cochleae, hearing aids, sticks for the blind, glasses for the blind, visual aids, folding manual wheelchairs and the likes to be used from time to time on the flights by disabled, injured and sick passengers with reduced mobility can be brought into the cabin, unless they pose safety hazards. If there is no storage facility or space in the cabin, it can be checked in for free.
6.3.2 Service dogs
For the specific requirements on service dogs in the cabin, please refer to the "Beijing Airlines Regulations on the Transportation of Disabled and Inconvenient Travelers"
6.3.3 Portable oxygen concentrators (POC)
The portable oxygen concentrators (POC) that we carry refer to devices that separate oxygen in the air through molecular sieve technology and provide users with oxygen with an oxygen concentration of ≥90±3%. The devices do not have pressure storage components and distribution mechanism, and do not produce oxygen independently under pressure.
For passengers who need to use their POCs for the entire flight, they should contact with us in advance and provide a Physician Statement approved by us. Passengers must have an ample supply of fully charged batteries plus three hours of extra battery time for the flight. POC should be authorized and we shall take no responsibility for the POC. Lithium-ion batteries with a lithium content below 2 grams or with a rated energy lower than 100 watt-hours are not subject to 6.3.8. You shall take responsibility of the function and state of your POC.
6.3.4 Continuous positive pressure ventilator
The continuous positive airway pressure (CPAP) we carry refers to devices used to prevent you from snoring during sleep. Such devices can only be used during cruising phase of the flight.
6.3.5 Seat occupying baggage
If you need an extra seat for your baggage, you should make an application to us for the service in advance and pay the relevant fees.
Unless otherwise provided for in clause 6.3.6 of these conditions, the weight of the seat occupying baggage shall not exceed 75 kg or 165 lbs in weight, and the linear dimensions of such baggage, including those of the packaging, shall not exceed 100 cm or 40 inches, 60 cm or 24 inches, 40 cm or 16 inches in length, width and height respectively.
The class of service of the ticket you purchase for your seat-occupying baggage should be the same as that of your ticket on which you travel. The seat occupied by the baggage should be immediately next to you, with no aisle in between. Seat-occupying baggage must not hinder you and other passengers from evacuation, or block the outside view by the window, and shall not obscure any passenger notices and exit signage.
6.3.6 Seat occupying musical instruments
When musical instruments are transported as seat-occupying baggage, you should make an application to us for the service in advance and pay the relevant fees.
The weight of musical instruments as seat-occupying baggage shall not exceed 75 kg or 165 lbs, and the length, width, and height including the package shall not exceed 140 cm or 55 inches, 50 cm or 20 inches, 40 cm or 16 inches respectively.
The class of service of the ticket you purchased for your seat occupying musical instrument should be the same ash the class of service of the ticket on which you travel. The seat occupied by the musical instrument should be immediately next to you, with no aisle in between, and can only be stowed on the floor by the window. Seat occupying musical instrument shall not hinder you and other passengers from evacuation, and shall not block the outside view by the window, and must not obscure any passenger notices for passengers and exit signage.
6.3.7 Human ashes
Human ashes should be properly packaged to ensure that the contents inside the packaging are not easily identifiable. If you want an extra seat for the ashes, the relevant requirements set forth in 6.3.5 of these Conditions of Carriage apply.
6.3.8 Spare batteries, mobile power sources
Spare batteries for portable electronic devices (including lithium batteries, nickel-metal hydride batteries and various types of dry batteries), mobile power sources (including power banks and various types of mobile charging equipment) can only be transported as unchecked baggage, and shall not be carried as checked baggage or packed in checked baggage.
The rated energy of the lithium battery mobile power source you carry shall not exceed 160 watt hours, and you can only carry up to 2 regardless of the rated energy.
You can only carry up to 8 spare lithium batteries and lithium battery mobile power sources, and up to 2 of the following three types:
Spare lithium-ion batteries with a rated energy between 100 watt-hours and 160 watt-hours;
Spare lithium metal batteries with a lithium content between 2 grams and 8 grams;
Lithium battery mobile power sources with rated energy between 100 watt hours and 160 watt hours.
It is strictly forbidden to carry the lithium batteries with safety defects recalled by the manufacturer and the lithium batteries and lithium battery mobile power sources without clear lettering indicating their rated energy or their lithium metal content. It is strictly forbidden to carry lithium battery mobile power sources no for personal use. It is strictly forbidden to use lithium battery mobile power during the flight.
6.3.9 Mercury barometer or mercury thermometer for meteorology
Meteorological mercury barometers or mercury thermometers can only be transported as unchecked baggage. Subject to our consent, each representative of the Meteorological Administration of the government or similar official agencies may carry one mercury barometer or mercury thermometer.
Mercury barometer or mercury thermometer for meteorological purposes should be placed in solid packaging. Inside the packaging it must be sealed off hermetically with an inner material or a sturdy leak-proof and anti-penetration material bag. The packaging shall be such as to prevent any mercury leakage.

Article 7 Overbooking

7.1 General provisions
7.1.1 In order to ensure that more passengers can take their desired flights and reduce the seats that might otherwise go empty due to temporary cancellation of travel plans by some passengers, we might overbook some flights to a reasonable extent.
7.1.2 We will take into full consideration the routes, flight schedules, times, aircraft types and flight connections to come up with reasonable proportion of overbookings to the number of available seats on each flight so that the number of passengers being denied boarding due to overbooking can be minimized.
7.1.3 If the actual number of passengers on board exceeds the actual number of available seats due to overbooking, we will look for passengers who voluntarily give up their itineraries, based on our procedures for soliciting volunteers. In the case where we fail to have enough passengers who voluntarily give up the itineraries, we will refuse boarding to some passengers. We can issue proof of denied boarding for you upon request.
7.2 Procedure for providing information and soliciting volunteers
If an overbooking occurs on a flight, we will, before flight departure, release information about the overbooked flight through telephone, text messages, notices or on-site broadcasts, solicit volunteers who are willing to give up their itineraries, and make clear the relevant compensation and service standards.
7.3 Rules on priority boarding
Where we fail to recruit enough volunteers, we will designate the passengers for priority boarding, based on the principles of public order and conscience, the needs of special passengers such as the elderly, the young, the sick, and the disabled, as well as the subsequent flight connections and other factors and also taking into consideration the following sequence:
1. Passengers on emergency official duties for the country;
2. Personnel from the Organ Acquisition Organization (OPO) who carry donated organs;
3. Old, weak, sick, disabled, pregnant passengers and unaccompanied minors who have special service needs with the consent of Beijing Airlines and for whom arrangements have been made in advance;
4. Active duty military, police and fire fighting and rescue personnel with valid ID documents;
5. Passengers who have reserved seats on subsequent connecting flights and cannot connect to subsequent flights by the change of the previous flight;
6. We will designate the passengers for priority boarding based on the class of service from highest to lowest. For the same class, passengers who are "PhoenixMiles" or Star Alliance members will get priority boarding.
7.4 Compensation for denied boarding
7.4.1 Compensation standards
We will determine your compensation amounts based on the class of service of your ticket, the distance of the route, and the planned departure times of the new subsequent flight you have been arranged on and the original flight. The compensation standards are detailed in the "Compensation Standards for Overbooking and Involuntary Class Downgrades of Beijing Airlines Flights". If you do not fully comply with the relevant requirements on ticketing, travel and restricted carriage specified in these Conditions of Carriage or if you fall into the category of those to be denied boarding based on these Conditions of Carriage, you will not qualify for compensation for denied boarding.
If compensation standards for overbooking or denied boarding are specified in the laws of the countries and regions linked to the flight, we will determine your compensation amount in accordance with such applicable laws and regulations.
7.4.2 Methods of compensation
We will provide compensation to you in a mutually agreed manner in the forms of cash, proportional transportation credit voucher, electronic compensation vouchers, or consumable mileage.
7.5 Services after denied boarding
If you fail to take the original flight due to overbooking, we can provide you with the following service guarantees:
We will, based on 3.1.3 of these Conditions of Carriage, provide you with involuntary change service and arrange you on the earliest available flight, to ensure your departure as soon as possible. If the flight arranged for you is on the next day or later than that, we will provide with free meals and accommodations; or
We will grant you involuntary refund based on 3.2.3 of these Conditions of Carriage.
If there are specific requirements in the laws and regulations of the countries and regions involved in the flight, we will provide services to you in accordance with such applicable laws and regulations

Article 8 Flight delays, cancellations and diversions

8.1 General provisions
8.1.1 The flight time or aircraft type stated in the flight schedule is not part of the air transportation contract between us and you, and may change between the day of its announcement and the day you actually start your travel.
8.1.2 After ticket purchase, we may change the flight schedule and keep you informed of such changes through the contact information reserved at the time of ticket purchase, such as your SMS or email.
8.1.3 We will take all measures that can be reasonably required to avoid delay, cancellation and diversion of your flight. If we have taken all measures that can be reasonably required or it is impossible to take such measures, we will not be liable for any losses caused to you, unless otherwise provided for in Chinese laws and international conventions.
8.2 Services after flight delays, cancellations and diversions
8.2.1 Ticketing services
After the flight is delayed, cancelled or diverted, you can opt to have your ticket changed or get a refund on your ticket based on these Conditions of Carriage. Subject to your consent, we can also transport you, by other means of transportation agreed upon by both you and us, to the destination point stated on you ticket, without you being charged any additional fee.
After your flight is canceled, you can also opt to get a refund on your ticket without being charged the refund handling fee, despite the restrictions specified in the conditions of use of your ticket.
8.2.2 Information services
If your flight is delayed or cancelled at the place of origin, or delayed or cancelled at a stopover, or is diverted, we will provide you with flight status information as required.
8.2.3 Meals and accommodation services
If your flight is delayed or cancelled at the place of departure due to the reasons on our part such as maintenance, flight scheduling, crew, etc., we will provide you with meals and accommodation services according to the actual situation and the regulations.
If your flight is delayed or cancelled in the place of departure due to reasons not on our part related to weather, unexpected event, air traffic control, security, and passenger check, we will help arrange meals and accommodations for you according to the actual situation, and you shall be responsible for all related expenses incurred.
We will provide you with meals and accommodation services as required if, for any reasons, your flight is delayed or canceled at the stopover site or your flight is diverted.
If the requirement is also specified in the laws and regulations of the countries and regions linked to the flight, we will provide services to you in accordance with such applicable laws and regulations.
8.2.4 Proof of flight delays or cancellations
We will provide you with written proof of your flight delay or cancellation upon request. This written certificate shall not be used as the basis for us to granted involuntary ticket changes and involuntary refunds, and to provide related services and compensation for you.
8.3 Compensation in the case of flight delays
8.3.1 Conditions and standards on the compensation
If your flight is delayed due to reasons on our part, we will provide compensation based on the actual situations of delay. If the actual length of delay is four(4) hours or more, but less than eight(8) hours, the compensation for each passenger is RMB 200. If the actual length of delay is eight(8) hours or above, the compensation for each passenger is RMB 400, except as otherwise provided for by applicable laws.
If the flight delay or cancellation requirements are specified in the laws and regulations of the country or region involved in the flight, we will provide compensation to you in accordance with such applicable laws and regulations.
8.3.2 Methods of compensation
We will provide compensation to you in a mutually agreed manner in the forms of cash, proportional transportation credit voucher, electronic compensation vouchers, or consumable mileage.

Article 9 Additional services

Article 10 Channels for complaints handling

Article 11 Liability for damages

11.1 General provisions
11.1.1 Our liability for damages incurred by you during air transportation is bound by Chinese law, applicable international conventions and these Conditions of Carriage. We are only liable for your actual damage caused by our actual air transportation activities in accordance with these Conditions of Carriage and the limits of liability stipulated by Chinese laws or applicable international conventions. If no Chinese laws or applicable international conventions can be cited, these Conditions of Carriage apply. The transportation responsibilities of other carriers related to you in your travel are subject to the laws of the country where they are located and the conditions of carriage of the carriers in question.
11.1.2 We are not liable for any losses caused by our compliance with applicable laws and international conventions or your failure to comply with such applicable laws and international conventions.
11.1.3 Unless otherwise specified in these Conditions of Carriage, our liability to you based on applicable laws or conventions is limited to the direct losses proven by the evidence you provide. We are not responsible for any indirect, punitive, disciplinary, or other non-compensatory losses.
11.1.4 If the damage is caused or contributed to by the fault of you or the claimant, our liability shall be exempted or reduced accordingly in accordance with applicable laws or international conventions.
11.1.5 Unless expressly provided for, these Conditions of Carriage shall not make us waive any provisions in applicable laws or conventions that exempt us from or limit our liabilities.
11.1.6 Our contract of carriage, including these Conditions of Carriage and provisions on exemption of liabilities or limitation on liabilities, also applies to our agents and employees. In any case, the total amount of compensation received from us and our agents and employees shall not exceed our limits of liability under applicable laws or international conventions
11.2 Liability for compensation for personal injury
Events that occur on a civil aircraft or during your embarkation on or disembarkation from a civil aircraft: for losses from the personal injury or death, when it comes to domestic air transportation, we will be liable based on the "Civil Aviation Law of the People's Republic of China" and the state’s relevant provisions on the limitations of liability in domestic air transportation; when it comes to international air transportation defined by international conventions, we will be liable based on such international conventions; when it comes to the international air transportation not defined by the Warsaw Convention, the Hague Protocol, or the Montreal Convention, we shall be liable for compensation in accordance with the relevant provisions of the Montreal Convention. However, we are not liable for any illness, injury, disability, death, etc. caused or aggravated by your physical condition.
11.3 Liability for damage to baggage
11.3.1 We are not responsible for any loss of baggage that occurs due to the natural attributes, inherent defects, quality or defects of the baggage itself. You should ensure that the outer packaging is in good condition and the contents of your baggage are well packaged. We are not responsible for the losses caused to you because your baggage is not properly packaged.
11.3.2 Unless the loss occurs by the misconduct of us, our agents and employees, we shall not be liable for the loss of your unchecked baggage.
11.3.3 If your baggage is damaged and you have not applied for value declaration services and paid related additional fees, we shall be liable for compensation according to the reduced value of the baggage, including repairs, cash compensation, etc., within the liability limits stipulated by relevant applicable laws or international conventions. If you have applied for the declared value services and paid the relevant additional fees, we shall be liable within the amounts of the declared value, but the maximum amounts shall not exceed the actual benefits of the baggage when it is delivered at the destination.
11.3.4 We are not responsible for any damage caused by your baggage or contents. You shall be liable for the damage caused by your baggage or its contents to others, their property, including other baggage or its contents, and to our property.
11.3.5 For losses arising from the destruction, loss or damage of the checked baggage, as long as the event that caused the destruction, loss or damage has occurred on the aircraft or during any period where the checked baggage is under our control: for domestic air transportation, we assume responsibility based on the "Civil Aviation Law of the People's Republic of China" and the country's relevant domestic air transportation carrier liability limits; for international air transportation defined by international conventions, the liability provisions of the corresponding international conventions shall apply; for international air transportation not defined by the Warsaw Convention, the Hague Protocol, and the Montreal Convention, we shall refer to the relevant provisions of the Montreal Convention. Liability.
11.3.6 In the event that we are liable for baggage compensation to you in accordance with the provisions of these Conditions of Carriage, we will bear the liability for baggage compensation according to the damage actually incurred within the compensation limit specified below: for domestic air transportation, the compensation limit for non-checked baggage of each passenger is RMB 3000, and the compensation limit for checked baggage of each passenger is RMB 100 per kilogram. When it comes to the international air transportation defined by the Montreal Convention, the compensation liability shall be based on the baggage compensation liability limits stipulated by the Montreal Convention; when it comes to the international air transportation defined by the Warsaw Convention, the compensation liability shall be based on the compensation liability limits for checked baggage and unchecked baggage stipulated by the Warsaw Convention.
11.3.7 If there are items in your baggage that cannot be transported as baggage as specified in paragraphs 6.1.1 of these Conditions of Carriage, we will not be liable for the loss of, damage to or confiscation of such items, unless otherwise provided for in Chinese laws and international conventions.
11.3.8 When the checked baggage is delivered and the holder of the baggage identification tags accepts the checked baggage without raising any objections, this is the preliminary evidence that the checked baggage has been delivered in good condition and is in conformity with the contract of carriage, unless you provide evidence to the contrary. If your checked baggage is damaged, you should notify us in writing immediately when you find it, and at the latest within 7 days from the date of receipt of the checked baggage. If your checked baggage is delayed, you should, at the latest, raise an objection to or make claims against us in writing within 21 days from the day of the delivery of the checked baggage to you.
If you do not file an objection within the above-mentioned time period, you shall not file a suit against us.
11.3.9 We will grant a refund on the excess baggage fee that you have paid when making compensation for your lost baggage.
11.4 Liability for third-party services
If we arrange for you a service other than air transportation provided by a third party, or if we issue you a ticket or receipt of payment for ground transportation, hotel reservations, or vehicle ride provided by a third party (non-air) transportation or service, when arranging the above services, we are only an intermediary between you and the service provider. You and the third-party service provider shall directly conclude a contract, and the terms and conditions established by the service provider apply. We are not responsible for whether you can get such services or the quality of the services. The terms and conditions of the third-party service provider apply to such services.

Article 12 Other provisions

Article 13 Definitions

The “Conditions of Carriage”: refers to the "General Conditions of Carriage of Beijing Airlines Co., Ltd.". Unless otherwise specified, the following terms in these Conditions have the following meanings:
13.1 “We”: means Beijing Airlines.
13.2 “You” or “Passenger”: means any person, except members of the crew, carried or to be carried in a civil aircraft pursuant to a ticket.
13.3 Carrier”: means an public air transportation enterprise that carry passengers and baggage in order to earn profits.
13.4 "Ticketing carrier": refers to the carrier that uses the ticket stock and ticket numbers of the carrier to sign an air transportation contract with the passenger.
13.5 “Operating carrier": means a carrier that performs related transportation under the authorization of the issuing carrier.
13.6 "Authorized sales agent": refers to a passenger transportation sales agent company authorized by us to sell our air transportation services on our behalf and within the framework of our authorization.
13.7 "Authorized ground service agent": refers to an enterprise authorized by us to provide ground service agency services for air transportation of passengers and baggage on our behalf and within the agreed scope of authorization.
13.8 "Ticket" is a type of transportation certificate, including paper ticket and electronic ticket.
13.9 "Conditions of use of ticket": It means the applicable conditions of use of fares applicable to the designated seat class codes or fare types.
13.10 "Ticket Change" refers to situations where flight schedules, flight dates, class, carrier (endorsement), etc., are changed.
13.11 “Flight”: refers to the act of flying performed along a specific air route at a specific time on a specific date.
13.12 “Agreed Stopping Place”: refers to the place, except the place of departure and the place of destination, set out in the ticket or shown in our timetables as scheduled stopping places on your route.
13.13 "Class of service": refers to the classification of aircraft cabin configurations, including first class, business class, premium economy class, and economy class.
13.14 "Classes": refers to the class code shown on your ticket.
13.15 "Fare": refers to the price of air transportation services provided by the carrier using civil aircraft to transport passengers from the airport of departure to the airport of destination, excluding the taxes and fees collected in accordance with national regulations.
13.16 "Normal fare": means the highest fare of first class, business class, premium economy class and economy class during the applicable period.
13.17 "Special fare" means other fares that are not normal fares.
13.18"Reservation/booking": means the reservation of your reserved seat, classes, or the weight and volume of baggage.
13.19 "Valid ID": means the valid certificate required by the relevant government authorities to prove your identity that you should present when purchasing tickets and boarding flights.
13.20 "Valid travel documents": include valid ID documents and all other documents for exit, entry, transit and health required by laws, regulations, decrees or other regulations of other relevant countries or regions.
13.21 "At least X years old": refers to the calculation based on the year, month and day of the Gregorian calendar, starting from the day of the first birthday.
13.22 "Fail to Check in" : refers to your failure to complete the flight check-in procedures within the prescribed time, or your failure to travel because your travel documents are not in compliance with relevant rules and regulations.
13.23 "Fail to Board": refers to the situation where you fail to get on board your flight after check-in is completed at the departure airport or the transit airport shown on your ticket.
13.24 "Take a wrong flight": means the situation where you have taken a flight that is not shown on the ticket.
13.25 “Baggage” :means the necessary, and an appropriate quantity of, personal articles that you wear and use for convenience and comfort during the travel.
13.26 “Checked baggage” means the baggage which you hand over to the carrier for transportation and for which we have issued the baggage identification tag.
13.27 “Unchecked Baggage” means any of your baggage, other than checked baggage, which you taken into the cabin and you are to take care of by yourself.
13.28 “Baggage identification tag” means a document issued solely for identification of checked baggage.
13.29 “Overbooking” means the situation where the carrier sells more seats than the number of seats available on a flight in order to reduce the number of seats that would otherwise go empty.
13.30 "Volunteer" means the passenger who, in response to the carrier's call, is willing to accept conditions of compensation provided by the carrier and give up his/her reserved seat on his/her flight.
13.31 "Transportation Credit Voucher (TCV)" refers to a special transportation document issued by us to provide various types of compensation to passengers, which can be used, in favor of the passenger named on it or another person designated by the passenger, to exchange for a ticket on a flight operated by us, or to pay excess baggage fees, fare differences, change handling fees, etc. But TCV cannot be used to pay various taxes. TCV is valid within one year from the date of its issuance.
13.32 "Electronic compensation voucher": refers to a form of compensation for services or damages that we offer passengers as an alternative to compensation in cash.
13.33 "Consumable Mileage": means the mileage which you earn, based on our rules, when flying on the member carriers of Air China system Air China’s partner carriers, or making purchases at non-airline partners (excluding special retailers), or participating in "PhoenixMiles" promotions, etc., and which can be used for awards.
13.34 "Domestic air transportation” means the transportation where, according to the contract of transportation signed by you and us, the place of departure, the destination and the agreed stopping place are all situated in the People’s Republic of China.
13.35 "International air transportation” means the transportation where, according to the contract of transportation signed by you and us, the place of departure. or the destination or the agreed stopping place, whether or not there is a break in the transportation or a connection, is not situated in the People’s Republic of China.
13.36 "The laws of the People's Republic of China" or "the laws of China": refer to the laws of the People's Republic of China, except for the laws of the Hong Kong SAR, Macau SAR of the People's Republic of China and Taiwan Region of the People's Republic of China for the purpose of these Conditions of Carriage.
13.37“Conventions” means whichever of the following instruments is applicable:
The Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (Warsaw Convention, in short; for details, see http://www.caac.gov.cn/XXGK/XXGK/GJGY/201510/t20151029_8979.html);
The Warsaw Convention as amended at The Hague on 28 September 1955 (Hague Protocol, in short; for details, see http://www.caac.gov.cn/XXGK/XXGK/GJGY/201510/t20151029_8978.html);
The Convention for the Unification of Certain Rules for International Carriage by Air, done at Montreal on 28 May 1999 (Montreal Convention, in short; for details, see http://www.caac.gov.cn/XXGK/XXGK/GJGY/201510/t20151029_8976.html).
13.38 "Flight departure delay" refers to the situation where the adjusted scheduled flight departure time or the actual flight departure time is over 15 minutes later than the scheduled flight departure time shown on the ticket.
13.39 "Flight arrival delay" refers to the situation where the time the wheel choke is placed after the flight arrives is over 15 minutes later than the scheduled flight arrival time.
13.40 "Advance flight departure" refers to the situation where the adjusted scheduled flight departure time is earlier than the scheduled flight departure time shown on the ticket.

Article 14 Entry into force and modifications

Dalian Airlines General Conditions of Carriage

Article 1 Applicability

1.1 General
1.1.1 Unless otherwise provided for in paragraphs 1.1.3, 1.2 and 1.3 of these Conditions of Carriage, these Conditions Carriage apply to public air transportation operated by us for the purpose of transporting passengers and baggage by civil aircraft and charging fees. These Conditions of Carriage form part of the contract between us and the passenger, and the rights, obligations and responsibilities of both parties are bound by these Conditions of Carriage.
1.1.2 If the provisions in these Conditions of Carriage change frequently, we may formulate relevant regulations separately and treat them as part of these Conditions of Carriage. If the separately formulated regulations are inconsistent with these Conditions of Carriage, the separately formulated regulations shall take precedence over these conditions.
1.1.3 These Conditions of Carriage also apply to carriage on special tickets such as free tickets and special fare tickets. Where discrepancies exist between the conditions of use of free tickets and of special fare tickets and these Conditions of Carriage, the conditions of use of such tickets shall prevail.
1.1.4 If we sell tickets or perform check-in for the flights of other carriers, we will only act as an agent of such carriers. You are requested to develop an understanding of the operating carriers’ transportation regulations.
1.2 Charter operations
For the transportation performed pursuant to a charter agreement, these Conditions of Carriage apply only where these Conditions of Carriage are incorporated by reference in the provisions of the charter agreement or in the conditions of use the charter flight ticket.
1.3 Codeshare
On some flights we have implemented "codeshare" with other carriers. This means that even if you book a flight and hold a ticket with our name or airline code, you may be on a flight actually operated by another carrier. We are obligated to inform you of the actual carrier of the flight when you purchase the ticket.
Our Conditions of Carriage also apply to the codeshare flights operated by other carriers. However, each operating carrier of a codeshare flight has its own conditions of carriage or transportation regulations with respect to the operation of its own flights, and some may differ from our Conditions of Carriage for flights operated by us. Except for Article 2 and Article 3 of these Conditions of Carriage, these different rules and conditions of carriage established by the operating carrier will be considered part of our Conditions of Carriage on codeshare flights, and will take precedence over our Conditions of Carriage on these codeshare flights.
When it comes to codeshare flights, the differences between our regulations and conditions of carriage and those of the operating carrier could involve, but are not limited to regulations on flight check-in, denied boarding and restricted transportation, regulations on baggage transportation, regulations on overbooking, flight delays and cancellations, and regulations on flight diversions, etc.
1.4 Overriding law
The establishment, validity, interpretation, performance, dispute resolution and other contractual issues shall be governed by the laws of the People’s Republic of China as well as the international conventions concluded or acceded to by the People's Republic of China.
If any provision contained in these Conditions of Carriage is in direct conflict with the applicable laws and international conventions, the applicable laws and international conventions shall prevail. If any provision of these Conditions of Carriage is in direct conflict with applicable laws and international conventions and thus is deemed invalid, the other provisions of these Conditions of Carriage shall remain valid.

Article 2 Ticketing

2.1 Fundamental principles
2.1.1 General provisions
2.1.1.1 On the ticket, our name will be represented by the airline two-character code "CA" or the three-digit code "999", in short.
2.1.1.2 Tickets are managed by passengers’ real names, and you should present your valid ID when purchasing tickets and checking in for your flight.
2.1.1.3 Tickets are not transferable.
2.1.1.4 Only after the class, the date of flight, and the flight number have been determined can each flight segment on the ticket be used as proof of transportation
2.1.2 Validity of tickets
Unless otherwise provided for on the ticket or the applicable conditions of use of the ticket, for the validity of tickets the following rules apply:
2.1.2.1 When the ticket is partially used, the ticket is valid for 365 days, starting from 00:00 (included) of the following day after commencement of travel. Regardless of whether the ticket is subsequently changed, the validity period remains unchanged.
2.1.2.2 When no portion of the ticket is used
A. The ticket is valid for 365 days, starting from 00:00 (included) of the following day after ticket purchase.
B. If you apply for ticket change and a new ticket number is generated, the ticket is valid for 365 days, starting from 00:00 (included) of the following day after issuance of the new ticket.
2.1.2.3 Calculation of ticket validity
Starting from 00:00 (included) of the following day after the commencement of the first travel, ticket purchase or ticket reissuance to 24:00 (excluded) on the day of expiration of the validity period.
2.1.3 Sequence and use of ticket coupons
2.1.3.1 The ticket you have purchased is valid only for the transportation shown on the ticket, from the place of departure via any agreed stopping places to the final place of destination. All flight segments shown on the ticket shall be used in the sequence specified at the time of ticket purchase.
2.1.3.2 The fare you pay is linked to the sequence of transportation shown on your ticket. Should you fail to use the ticket in sequence, we will recalculate the fare, fuel surcharge, and government taxes based on your itinerary actually flown. If the resulting amount is higher than the amount previously paid for your current ticket, you shall pay the difference between the original amount and the new amount resulting from such a change, and we will provide you with subsequent transportation services based on the new amount paid. And the unused segments of your ticket can no longer be used.
2.2 Fares, taxes, fees and charges
2.2.1 General provisions
Before you make payment, we will inform you of or show you all the amounts you should pay, including fares, government taxes, and fuel surcharges (fees). After the ticket is sold, if the fare, government taxes, and fuel surcharges (fees) are adjusted, the above-mentioned amounts you have paid remain unchanged. If you need to make any changes to the specifics of your itinerary, including the flight date, flight, etc., such changes may affect the above amounts you have paid.
2.2.2 Fares
2.2.2.1 Fare is calculated in accordance with our tariff in effect at time of ticket purchase. It is applicable to the specific date, itinerary and other information shown on the ticket.
2.2.2.2Unless otherwise provided for, fares are only applicable to air transportation from the airport of departure to the airport of destination, excluding ground transportation between one airport to another airport in the same city or the ground transportation between the airport and downtown.
2.2.3 Taxes, fees and charges
2.2.3.1 You should pay the applicable taxes, fees and charges to be imposed and levied by government or other authorities, or by the operator of an airport. The taxes, fees and charges are not included in the fare.
2.2.3.2 In addition to fares and taxes, we will collect airline fuel surcharges. Although the fuel surcharges are shown as part of the taxes, fees and charges, they are not government taxes. The fuel surcharges could vary by airlines, itineraries, classes, dates of ticket purchase or travel dates.
2.2.4 Currency
Fares, taxes, fees and charges shall be paid with the currency of the country of ticket issuance, unless we or our authorized sales agents approve or specify another currency when or before you make payment.
2.3 Reservation and ticket purchase
2.3.1 General provisions
2.3.1.1 You can reserve and purchase ticket through our website, mobile apps, our flagship stores and our Call Center, any of our ticketing offices or any of our authorized sales agents as well as other channels recognized by us.
2.3.1.2 You must present your valid ID at the time of ticket purchase. The valid ID you use at the time of ticket purchase must be the same as that you use at the time of check-in.
2.3.1.3 We or our authorized sales agents will make reservations based on your requirements. Upon request we will provide you with written confirmation of your reservation.
2.3.1.4 When you make a reservation, we or our authorized sales agents will inform you of the time limit for ticket payment. You should pay the fare within the specified time limit for payment. If payment is not completed, your reservation will be canceled.
2.3.1.5 The rules or conditions of use of certain fares contain restrictions or rules that do not allow you to make changes to your ticket or refund your ticket. We or our authorized sales agents will inform you of such conditions of use when you purchase the ticket. Please choose the fare categories that suit your needs.
2.3.2 Collection and use of personal information
The personal information you provide to us is intended to be used for seat reservation, ticket purchase, reservation or purchase of other services, and related formalities. To this end, you authorize us to use and store your personal information, and agree that we can send this information to our relevant departments, other relevant carriers, relevant service providers and governmental units. We attach great importance to the security of your personal information and will take all reasonable and feasible security control measures to protect your personal information. You can inquire about our privacy policy. The privacy policy is not part of these Conditions of Carriage.
2.3.3 Advance seat selection
You can select your onboard seat in advance, and we will do our best to meet seat requirement based on the actual conditions of seat reservations. However, due to operational, safety or security needs, we cannot guarantee that any seat you specify will be provided. At the same time, we always reserve the right to reallocate seats on the aircraft, even after you have been seated.

Article 3 Ticket change and refund

3.1 Ticket change
3.1.1 General provisions
3.1.1.1 You shall have your ticket changed within the validity period of the ticket.
3.1.1.2 Please contact the ticketing carrier or its authorized sales agent for ticket change.
3.1.1.3 If you fail to take the flight on which you have purchased a ticket and fail to inform us in advance of your need to keep your seat for the subsequent flight, we have the right to cancel the reservation on your ticket for the onward flight or return flight.
3.1.2 Voluntary change
After ticket purchase, if you need to change any specifics of your itinerary due to your own reasons, such as flight date, flight, etc., please contact us or our authorized air sales agent as soon as possible. We or our authorized air sales agent will change the ticket according to the conditions of use of the ticket applicable to your ticket. At the time of the change, the fare, government taxes, and fuel surcharges (fees) you have paid will be calculated again according to the conditions of use of ticket.
3.1.3 Involuntary change
3.1.3.1 If your flight departs later or earlier than scheduled, your flight is cancelled, your flight’s itinerary changes or the class of service changes due to our reasons or due to weather, air traffic control, etc., or the connecting time of your immediate connecting flight is rendered shorter than the minimum connecting time due to the above reasons - reasons which make you have to change your ticket, we or our authorized air sales agents can grant involuntary change once to your ticket for your flight and your immediate connecting flight, without any ticket change handling fee charged.
3.1.3.2 If the flight you are already on arrives at your destination airport later than scheduled due to our reasons or due to weather, air traffic control, etc., and, as a result, the connecting time of your subsequent flight is rendered shorter than the minimum connecting time, which make you have to change your ticket, we or our authorized air sales agents can grant involuntary change once to your ticket for your flight and your subsequent connecting flight, without any ticket change handling fee charged.
For flights that are only delayed upon arrival, your request for ticket changes without the flight having been flown will be handled in accordance with 3.1.2 of these Conditions.
3.1.3.3 We can also grant an involuntary refund for you in accordance with 3.2.3 of these Conditions of Carriage.
3.1.3.4 For tickets where involuntary changes have been granted, if you request a change or refund again due to your own reasons, your requests are subject to the provisions in 3.1.2 or 3.2.2 of these Conditions of Carriage.
3.2 Refund
3.2.1 General provisions
3.2.1.1 Please contact the ticketing carrier or its authorized air sales agents for refund on your ticket.
3.2.1.2 For the tickets that we sell, requests for ticket refunds should be made to us or our authorized airline sales agents and within the validity period of the ticket. In special circumstances, requests for refunds to us or our authorized airline sales agent shall be made no later than 180 days after the ticket’s validity period expires. We will not accept requests for ticket refunds where the ticket’s validity period has exceeded the above-mentioned time limit.
3.2.1.3When getting the refund, you should return to us all the relevant proof of reimbursement you have obtained (like "Itinerary/Receipt of E-Ticket for Air Transport").
3.2.1.4 We will complete the refund procedures within 7 working days from the date of receiving your valid application for refund, excluding the processing time of financial institutions.
3.2.1.5 Normally, the fare will be refunded to you in accordance with the original method of payment and the original currency of payment used for such payment.
3.2.1.6 We will give priority to the account previously used for the payment of the ticket when granting refunds. If the refund cannot get to the account in question due to special reasons, the refund will be made to you personally.
3.2.1.7 If you entrust someone else with the handling of the refund, your agent should present your and the agent's valid identification documents, your authorization letter, and other information.
3.2.2 Voluntary refund
3.2.2.1 After ticket purchase, when you request a refund for your own reasons, if the conditions of use of your ticket allow for a refund, and the provisions of paragraphs 3.2.3 and 3.3 of these Conditions of Carriage do not apply to such a refund, we will grant a refund on the unused segments of the ticket according to the applicable conditions of use of the ticket.
3.2.2.2 If you voluntarily terminate your travel at the agreed stopping place of the flight, the fare for the unused segment of the flight will not be refunded.
3.2.2.3 Please contact the original channel of ticket purchase for voluntary refund.
3.2.3 Involuntary refund
3.2.3.1 If your flight departs later or earlier than scheduled or is canceled, the flight’s itinerary changes or the class of service changes due to our reasons or due to weather, air traffic control, etc., which make you have to apply for a refund on your ticket, we or our authorized air sales agents can grant involuntary changes to your ticket for your flight or your flight and your subsequent connecting flight, without any ticket change handling fee charged.
If the flight you are already on arrives at your destination airport later than scheduled due to our reasons or due to weather, air traffic control, etc., and, as a result, the connecting time of your subsequent flight is rendered shorter than the minimum connecting time, which make you have to request a refund on the ticket on your subsequent connecting flight, we or our authorized air sales agents can grant involuntary refund on your ticket for your subsequent connecting flight, without any ticket change handling fee charged.
For flights whose departures are not delayed but whose arrivals are, requests for ticket refunds without the flight having been flown will be handled in accordance with 3.2.2 of these Conditions.
If there are specific requirements in the laws and regulations of the countries and regions involved in the flight, we will provide services to you in accordance with such applicable laws and regulations.
3.2.3.2 You can request an involuntary refund through us or through your original channel of ticket purchase.
3.3 Circumstances where changes and refunds are requested due to health reasons
If you are unable to take a flight on which you have purchased a ticket due to injury, illness, or other health reasons after ticket purchase or during your travel, and if you can provide related proof recognized by us, we can provide you and your travel companion(s) with ticket change service for the unused segment(s) of the ticket(s), without any ticket change fee charged, or with ticket refund services, without any refund handling fee charged.

Article 4 Security inspection, check-in, boarding

4.1 Security inspection
You and your baggage shall undergo safety and security inspections. The inspections can be carried out in ways that include but are not limited to the use of equipment, use of manpower, oral inquiry and others prescribed by the local government or security check authorities. The methods of inspection used are determined by the government, the airports or our sole discretion, regardless of whether you are present, agree or are informed. We shall not be liable for any physical injury and damage to or loss of your baggage attributable to such inspections, unless such injury, damage or loss arises from our willful conduct or gross errors, except as otherwise provided by China’s laws and international conventions.
4.2 Check-in
4.2.1 You shall have your ticket inspected, check your baggage, and obtain paper or electronic boarding pass with your valid travel documents which carry your real name before the check-in deadline. The valid ID you present should be the same as the one you provided at the time of ticket purchase. We will make a photocopy of your travel documents when necessary.
4.2.2 We will do our best to meet your seating requirements based on the class of service of your ticket, but we do not guarantee that the seat you specify will be provided. When you check in, if you are downgraded due to our reasons, we will grant a refund on part of your fare and make a compensation for you. For specifics, see “Compensation Standards for Passengers Denied Boarding for Flight Overbooking, Dalian Airlines Limited”. If you are unwilling to have your class of service downgraded, you can refuse to take this flight and apply for involuntary ticket change or involuntary refund in accordance with 3.1.3 or 3.2.3 of these Conditions of Carriage.
If the compensation standards for involuntary class downgrades are specified in the laws and regulations of the country or region involved in the flight, your compensation amounts will be subject to such applicable laws and regulations.
4.2.3 For the reason of our different check-in deadlines at various airports, please confirm and comply with our check-in deadlines at each airport and complete check-in procedures before the deadline. If you fail to complete check-in before the specified check-in deadline, we have the right to cancel your reservation and will handle the follow-up as if you have failed to check in for your flight, which is not attributable to us.
4.2.4 Before travel, you are responsible for obtaining the travel documents, visas or certificates required by health and epidemic prevention policies as required by the place of departure and the agreed stopping point(s) and the destination. You shall understand and abide by all their applicable laws, regulations, decrees and travel regulations. We and our authorized agents provide you with the information on the requirements of the place of departure and the agreed stopping point(s) and the destination for the purpose of providing you with convenience and assistance, and we are not responsible for the accuracy of this information. We are not responsible for the consequences arising from your failure to obtain the above documents or visas,or failure to comply with the above-mentioned laws, regulations, decrees and travel regulations.
4.2.5 If it is not due to our reasons that you have failed to check in for your flight, we will provide you with voluntary ticket changes or grant you voluntary refunds in accordance with 3.1.2 and 3.2.2 of these Conditions. If it is due to our reasons that you have failed to check in for your flight, we will provide you with involuntary ticket changes or grant you involuntary refunds in accordance with 3.1.3 and 3.2.3 of these Conditions.
4.3 Boarding
4.3.1 The closing times of our boarding gates differ according to airports. Please proceed according to the closing time of the boarding gates at each airport. If you fail to check in before the closing time of the boarding gate, you will not be able to take the flight in question and we will treat the situation as if you have failed to board the flight.
4.3.2 We or our ground handling agent will keep you informed of any changes to the boarding gate or boarding time in time when they occur.
4.3.3 If you have failed to board your flight not for reasons on our part, we will provide you with voluntary change or voluntary refund services pursuant to 3.1.2 and 3.2.2 of these Conditions of Carriage. If you have failed to board your flight due to our reasons, we will provide you with involuntary change or involuntary refund services pursuant to 3.1.3 and 3.2.3 of these Conditions of Carriage.
4.3.4 When you have taken a wrong flight and arrived at a destination not shown on the ticket, we will give you the following alternatives to the extent they are available :
A. If there is a subsequent flight from the airport that you have flown to on the wrong flight to the destination shown on your ticket, we will make, for free, arrangements for you to fly directly from the airport that you have flown to on the wrong flight to the destination shown on your ticket, or use means of ground transportation to transport you to your destination for free. The fare you have paid will not be refunded nor do you need to make any payment to us.
B. We will transport you back to your departure airport where we will put you on a flight to the destination shown on your ticket as soon as possible. The fare you have paid will not be refunded nor do you need to make any payment to us.
C. We will grant a refund of the original flight segment of your ticket should you request termination of your travel at the airport that you have flown to on the wrong flight.
4.4 Seating arrangements on board
For safety, security or operational needs, we reserve the right to assign or reassign seats onboard, even after you have been seated.
4.5 Conduct during the flight
4.5.1Handling of unlawful interference and disruptive behavior
Illegal interference refers to an act or an attempted act that endangers the safety of civil aviation, including but not limited to: illegally hijacking aircraft; destroying aircraft in use; taking hostages on aircraft or at airports; forcibly breaking into aircraft, airports or aviation facilities; bringing weapons or dangerous devices or materials into aircraft or airports for criminal purposes; using aircraft in use to cause deaths, serious personal injuries, or serious damage to property or the environment; spreading false information that endangers the safety of passengers, crew, ground personnel or the public in flight or on the ground, aircraft, airports or civil aviation facilities.
Disruptive behavior refers to behavior that disrupts the order of the airport or cabin by failure to abide by the code of conduct at the airport or on the aircraft, or failure to follow the instructions of the airport personnel or the crew, including but not limited to, occupying seats and baggage racks; engaging in physical combat and provoking troubles; molesting women and children and sexual harassment; disseminating obscene materials and other illegal printed materials; using fires or smoking; illegally using of mobile phones or other prohibited electronic devices; theft, deliberate damage, unauthorized displacement of emergency cabin doors and other aviation facilities and equipment; theft of public and private properties on board; tossing foreign objects on the apron, into engine and into the aircraft fuselage; approaching or staying in restricted areas without following the guidance; other acts that endanger the safety of civil aviation and disrupt the order of the cabin.
If, in our judgment, you conduct yourself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew, or behave in a manner which causes or threatens to cause discomfort, inconvenience, damage or injury to other passengers or the crew, we may take such measures as we deem necessary to prevent continuation of such conduct, including restraint. You may be disembarked and refused onward carriage at any point, or handed over to the competent government authorities for handling based on the applicable laws or International conventions
4.5.2 Use of and restrictions on portable electronic devices
The electronic devices that it is forbidden to use on aircraft include but are not limited to: portable electronic devices with a transmitting power of above 100mW (included) and a Wi-Fi operating frequency not in the 2.4GHz band, such as mobile phones without indications of transmission power, satellite phones, and mobile Wi-Fi, walkie-talkies, drone remote control platforms, remote control toys and other portable electronic devices with remote control.
Portable electronic devices that it is forbidden to use during the critical flight phases such as taxiing, take-off, climb, and descent for landing but can be used during non-critical flight phases include but are not limited to: portable oxygen concentrators of non-certified brands (POC), laptops, and tablets.
For the small portable electronic devices that can be held with one hand and that can be used, if the cellular communication function is closed and the flight mode is selected, onboard for the duration of the flight, such as smart phones, e-books, video players, game consoles, etc., during the critical flight phases, peripheral devices such as earphones and charging ports should not be connected, and voice communications should not be used.
Electronic devices whose use is allowed onboard for the duration of the flight include but are not limited to: cardiac pacemakers, hearing aids, and life-sustaining electronic equipment (devices) that do not affect aircraft navigation and communication systems, such as portable oxygen concentrators of certified brands (POC).
When the crew detects electronic interference and suspects that the interference comes from the portable electronic device you are using and when the crew are to go through low-visibility operating procedures and initiate an emergency evacuation, in order to prevent interference with aircraft communications and precision navigation equipment, we have the right to demand you to shut down your portable electronic device.
4.5.3 Smoking ban on flights
Smoking is banned on all our flights and in all areas on board. E-cigarettes and synthetic vapor smoking devices are also prohibited.
4.5.4 Safety belt
When you are seated on the aircraft, you should fasten your safety belt for the duration of the flight.
4.6 Entry/Transit
4.6.1 Before you travel, you should understand in detail and abide by the relevant regulations of the country or region of exit, entry and transit. We are not responsible for any losses or adverse consequences suffered by you in violation of the above regulations during your travel.
4.6.2 If you are refused entry/transit, You should bear the transportation costs of your departure from the country or region. We will not grant a refund on the fare for which we have transported you to the point of refusal of entry/transit.
4.6.3 If we are required to pay any fines and penalties and bear any expenses because you fail to comply with the laws, regulations, decrees or other travel regulations of the relevant country or region, or your fail to present the required documents, or you are denied exit, entry or transit for any reason, you shall reimburse us for all the amounts we have paid or any expenses we have borne.

Article 5 Refusal and limitation of carriage

5.1 Right to refuse carriage
In the exercise of our discretion, we can refuse to transport you to ensure the safety and order of air transportation if the following situations or similar situations occur or are likely to occur (if you are an individual with a disability, please consult the "Regulations on the Transportation of Passengers with Disabilities of Dalian Airlines Co., Ltd.".):
5.1.1 The carriage of you is in violation of any applicable laws, regulations, or orders of the country or region to be flown from, through, to or over;
5.1.2 The transportation of you may endanger or affect the safety, health, convenience, comfort of yours or other passengers or crew members. Examples:
A. Patients with known or suspected quarantine infectious diseases;
B. Those with special stench or special quirks, which may cause discomfort to other passengers;
5.1.3 Your mental, your behavior or physical state, including your impairment from alcohol or drugs, might endanger or harm the physical safety and property of yourself, other passengers and crew members. An example is that you are mentally ill and may cause harm to other passengers or yourself during the onset of the illness;
5.1.4 You have failed or are unable to observe our decrees or regulations with respect to safety, security and public health. Examples:
A. Those who are unable to take care of themselves due to injury, illness, infirmity or mental condition, who are not accompanied by a special person during the travel or whom the travel companion is unable to independently take care of or exercise any control over;
B. Those who carry devices for storing, generating or distributing oxygen.
5.1.5 You have refused to submit to a security check or your baggage has not be submitted to security check;
5.1.6 You have committed misconduct during the transport by air ever before, and we have reason to believe that such misconduct could occur again;
5.1.7 You have not paid the applicable fare, taxes, fees or charges;
5.1.8 You fail to present your valid travel document, or the valid travel document you present is not the same as that you presented at the time of ticket purchase, or you fail to present a valid travel document; or you refuse to hand over your travel documents to the crew for safekeeping by the crew based on relevant requirements;
5.1.9 You present a ticket that has been acquired unlawfully, or has been purchased from an entity other than us or our authorized sales service agents, or your ticket is a forged one;
5.1.10 You fail to observe the rules for non-smoking on board our aircraft or the use of electronic devices on board our aircraft;
5.1.11 You fail or refuse to obey the instructions of our crew members；
5.1.12 You fail to comply with the relevant requirements on baggage transportation set forth in these Conditions of Carriage.
5.2 Restricted carriage
5.2.1 Infants, minors, disabled persons and persons with reduced mobility, pregnant and lying-in women, injured, sick and post-operative passengers or other types of persons who need special assistance can be carried, provided we are informed in advance, our Conditions of Carriage are met, and we give our consent and make arrangements in advance.
5.2.2 Carriage of infants
Infant passengers should be accompanied by adults who have reached the age of 18 and have full capacity for civil conduct.
The infants we carry refer to those who were born 14 days after the date of travel (the 14th day from the day of birth) but are under 2 years old.
We do not provide air transportation services for premature babies less than 90 days old (newborns under 37 weeks of gestational age).
Each adult passenger can take up to two infants. One infant can be held in the arms of the adult passenger or sit on the adult’s lap, with the baby seat belt fastened. The other infant should occupy a separate seat. Infants occupying separate seats must be placed in a child (infant) restraint device which is approved by the aviation authorities, which you have prepared and which can be used on board, and such an infant must sit side by side with the adult. Moreover, it must be ensured that:
A. The child (infant) restraint device can be properly secured on the seat;
B. Infants can be properly fastened within the restraint device and their body weight shall not exceed the weight limit specified by the device;
C. During takeoff, landing, and taxiing of the aircraft, child restraint devices of such types as booster, vest, harness or knee hugging are not allowed.
5.2.3 Carriage of minors
5.2.3.1 Children who are 2 years old but less than 12 years old should be accompanied by adults who are at least 18 years old and have full capacity for civil conduct. Tickets with the same class of service as those of their travel companions should be purchased for infants.
5.2.3.2 For children who are at least 5 years of age but less than 12 years of age travel on the plane, if they are not accompanied by an adult who is at least 18 years of age and has full capacity for civil conduct, they should apply to us for unaccompanied children services in advance. With our consent, press Our rules are for ticket purchases. There is a limit on the number of unaccompanied children carried on each flight, and we have the right to refuse carriage for this reason.
5.2.3.3 The service of unaccompanied minors is available for children who have reached the age of 12 and are under the age of 18 and travel alone, and such service can be requested of the passengers’ own accord.
5.2.3.4 You can check with us, our authorized sales agents or authorized ground service agents for our regulations and service fee collection standards on the carriage of unaccompanied minors.
5.2.4 Transportation of passengers with disabilities and reduced mobility
We will provide air transportation services for the disabled and passengers with reduced mobility who are fit for air travel in accordance with the relevant laws and regulations on air transportation of the disabled persons and passengers with reduced mobility. For details, please refer to the "Regulations on the Transportation of Passengers with Disabilities of Dalian Airlines Co., Ltd.".
5.2.5 Carriage for pregnant women
5.2.5.1 Changes in the cabin environment and uncertain air turbulence may have adverse effects on pregnant women. We strongly recommend that pregnant women consult a doctor before travel to confirm if they are fit for air travel.
5.2.5.2 For your safety, if you are pregnant less than 36 weeks, you need to present to us a pregnancy test report or a true and valid diagnosis certificate, signed or stamped by your doctor, indicating the number of weeks of your pregnancy. You can only be accepted for carriage after our verification of such documents
5.2.5.3 We do not provide carriage to pregnant women over 36 weeks or more of pregnancy, for pregnant women whose expected date of labor is within 4 weeks (included), for pregnant women whose expected date of labor is approaching but whose exact date of labor still cannot be determined and who, it is already known, will have multiple births or are expected to have delivery complications, or for women who had childbirth less than 7 days ago or women who have shown signs of abortion.
5.2.5.4 You need to check-in at a physical check-in counter.
5.2.5.5 Even if you have met the requirements specified in 5.2.5.2, if you have obvious symptoms of discomfort, or if we reasonably decide that the continuation of your travel will bring danger to your personal safety, we still have the right refuse to carry you.
5.2.6 Transportation of injured and postoperative passengers
We will provide air transportation services for injured and postoperative passengers fit for air travel, as detailed in the " Dalian Airlines Transportation Regulations on Injured, Sick and Post-operative Passengers"
5.3 Handling of the tickets after carriage refusal
If you are refused carriage based on Article 5 of these Conditions of Carriage, we will provide you with voluntary change or voluntary refund pursuant to Article 3.1.2 and 3.2.2 of these Conditions of Carriage.

Article 6 Carriage of baggage

6.1 Restrictions on the transportation of baggage
6.1.1 Items unacceptable as baggage
The following items cannot be carried as checked baggage, nor can they be taken into the cabin as unchecked baggage:
6.1.1.1 Items which are likely to endanger the aircraft or persons or property on board the aircraft, including but not limited to: explosive substances, devices and imitations (including ammunition, blasting equipment, pyrotechnic products, etc.); gases (including flammable and non-flammable non-toxic gases, toxic gases, compressed gases, etc.); flammable substances (including liquid combustibles, solid combustibles, such as lighters, matches, etc.) , spontaneous combustion substances and water-sensitive flammable substances; oxidants and organic peroxides; toxic substances and infectious substances; radioactive or magnetized substances; corrosive substances; dangerous or irritating substances and other dangerous goods.
6.1.1.2 Firearms and their main spare parts (including military, civilian, and public service guns; pistols, rifles, sub-machine guns, machine guns, anti-riot guns, air guns, shotguns, anesthesia injection guns, sample guns, prop guns, steel ball guns, tear gas guns, electric stun guns, etc.); state-controlled equipment such as controlled knives, ordnance, police equipment and other equipment regulated by the state (including batons, military or police knives, bayonets, electric shocks, defensive devices, crossbows, daggers, three-sided knives, three-sided knives for machining purposes) edge scrapers, knives with self-locking devices, single-edged knives that resemble daggers but longer than daggers, double-edged knives, and other similar single-edged, double-edged, three-edged sharp knives, etc.); other similar items and imitations of the above items.
Firearms and ammunition for sporting competition purposes can be accepted as checked baggage, subject to the requirements set forth in 6.2.5.3.
6.1.1.3 Items prohibited from transportation by laws, regulations, and decrees of the People's Republic of China or items prohibited from transportation by laws, regulations, or decrees of the countries of exit, entry or transit.
6.1.1.4 Items that, in our view, cannot be transported due to the following reasons: items that are not suitable for transportation due to the dangerous and unsafe nature of the items, or due to their weight, volume, packaging, shape, or nature; live animals (Section 6.2.5.1 of these Conditions of Carriage) (except for service dogs); fresh and live items emitting unmistakable pungent odors (like durian), anesthetizing and offensive substances or items of similar nature.
6.1.1.5 Any items that a stranger requests you to bring for him/her
If you want to know more about the items that cannot be transported as baggage, you can check with us, our authorized sales agents or authorized ground service agents.
6.1.2 Items you are NOT recommended to include in checked baggage for carriage
We strongly recommend that you not include the following items in or as checked baggage. You can take them into the cabin and take care of them yourself, provided that the requirements for unchecked baggage are met,
Important documents, commercial documents and information, valuable documents, currency, negotiable notes, jewelry, precious metals and their products, antique calligraphy and painting, fragile or fragile items, perishable items, samples, out-of-print printed matter or manuscripts, travel documents or Documents, electronic equipment (excluding spare batteries), medications that need to be taken regularly, ashes and musical instruments.
Our liabilities of compensation for the above-mentioned items are limited by these Conditions of Carriage as well as Chinese laws and international conventions.
6.1.3 Items restricted from carriage
Baggage of special shape, length, weight or of special nature, as well as items restricted from transportation as stipulated by applicable laws, rules and regulations and decrees can only be accepted for transportation if it meets our conditions for transportation and our consent is granted.
If you want to know more about the items restricted from carriage, see 6.2.5 and 6.3 of these Conditions of Carriage or contact us, our authorized sales agents or authorized ground service agents.
6.2 Checked Baggage
6.2.1 Packaging of checked baggage
6.2.1.1 Your checked baggage should be properly packed, properly buckled, tightly bound, able to withstand a certain amount of pressure, and be able to be safely loaded, unloaded and transported under normal operating conditions. At the same time, it shall meet our requirements for baggage packaging:
A. Baggage should be locked (except for special requirements).
B. No other items should be attached to the outside of the baggage.
C. Two or more pieces of baggage cannot be bundled as one piece of baggage.
D. Bamboo baskets, net bags, straw ropes, plastic bags, etc. cannot be used as the outer packaging of baggage.
For baggage whose packaging does not meet the requirements, we may refuse to accept it for transportation or, if we have accepted it for transportation, we will not be liable for any damage, except as otherwise provided for in Chinese laws and international conventions.
6.2.1.2 You should attach your name or other personal identification to the interior and exterior of your checked baggage.
6.2.1.3 After we receive your checked baggage, we will issue a baggage identification tag for each piece of your checked baggage.
6.2.2 Restrictions on the weight, size and number of checked baggage
The weight of each ordinary checked baggage shall not be less than 2 kg or 4 lbs, and shall not exceed 32 kg or 70 lbs.
The sum of the length, width, and height of each piece of ordinary checked baggage shall not be less than 60 cm or 24 inches, and shall not exceed 203 cm or 80 inches, including pulleys and handles. Items beyond the above restrictions shall not be transported as baggage.
Due to the limited capacity of the flight, we have the right to impose limitations on the maximum number of pieces of your checked baggage that are beyond the free baggage allowance.
6.2.3 Free allowance for checked baggage
We will determine your free baggage allowance based on the class of your ticket, the distance of the route and your membership level, etc. You can check with us, our authorized sales agent or our authorized ground service agents for your free baggage allowance.
If the class of service of your ticket is changed involuntarily, your free baggage allowance provided by your original class of service you have paid for still applies.
6.2.4 Charges for excess checked baggage
6.2.4.1 When your ordinary checked baggage exceeds the free baggage allowance standard, you need to pay the excess baggage fee for the excess baggage.
6.2.4.2 We will determine the excess baggage fees you need to pay based on the route of your ticket and the weight, size and number of pieces of excess baggage you check in. You can check with us, our authorized sales agents or authorized ground service agents for specific charging standards.
6.2.4.3 When we charge you excess baggage fees, we will issue a receipt for you.
6.2.4.4 Subject to our consent, you can collect your checked baggage at the stopover airport of the flight, and the excess baggage fees paid for the unused segment of the flight is not to be refunded.
6.2.5 Special checked baggage
Special checked baggage refers to checked baggage that is special due to its shape, length, weight or nature. Unless otherwise specified, the limit on the weight of each piece of special checked baggage is the same as that of ordinary checked baggage.
We will charge corresponding fees based on the route of your ticket and the type of special baggage you check in. You can check with us, our authorized aviation sales agents or authorized ground service agents for specific charging standards.
6.2.5.1 Small animals
The small animals to be carried are limited to domestic pet dogs and pet cats. However, cats, dogs and their hybrids that are prone to harm people and suffer from breathing problems, various dog and cat breeds that have short noses, dogs and cats that are pregnant, that were born no more than 8 weeks ago and that are in periods of breastfeeding, dogs and cats whose delivery was less than 7 days ago, or sick dogs and cats are not accepted for carriage.
If you are to check in small animals, you shall make an application for carriage in advance and provide a quarantine certificate and all relevant documents or certificates required for exit, entry or transit, and small animals can only be carried after we grant our consent. You must ensure that your small animals are properly crated, the animal container meets our requirements, failing which your animals will not be accepted for carriage. We have the right to limit the number of small animals to be checked on each aircraft, and such small animals can only be transported in the cargo hold.
During the process of transportation, if your small animals fail to arrive on time because your animals are denied entry or transit by relevant countries, or the small animals are injured, get sick, escape or are dead under normal transportation conditions, we will have no liabilities, except as otherwise provided for in Chinese laws or international conventions.
You shall bear full responsibility for all damages or injuries that the animal may cause to other passengers or us, and we reserve the right to make claims against you later.
6.2.5.2 Sports gear
We transport only various types of equipment, devices and supplies used in competitive sports and fitness exercises. If you check sports equipment (except golf bags) that exceed the size limit of ordinary checked baggage, you should make an application in advance and such equipment can only be accepted for carriage with our consent. We can refuse to accept it for carriage if the conditions of the aircraft are not suitable for such transportation.
Your checked sports equipment shall be packed properly, packed in a way of the original factory, or packed professionally or in a way approved by us, in a way which can withstand a certain amount of pressure and which can ensure the baggage can be safely loaded, unloaded and transported under normal operating conditions. Any inflatable sports equipment must be deflated for transportation.
6.2.5.3 Shooting guns and bullets for competitive sports
We only carry guns and bullets for competitive shooting sports. You shall make an application to us in advance, and such items can only be accepted for carriage with our consent.
Firearms should be unloaded, secured, and individually and properly packaged according to our regulations. Each gun box shall contain no more than 2 rifles, or no more than 5 pistols; each passenger can check up to 5 kilograms of bullets (gross weight), and a single piece of checked baggage containing bullets must not exceed 5 kilograms.
6.2.5.4 Small electrical appliances, instruments and media equipment
The small electrical appliances, instruments and media equipment we carry refer to the small electrical appliances, instruments and media equipment used in work and life that meet the size requirements of ordinary checked baggage.
Small electrical appliances, instruments and media equipment shall be packed properly, packed in the original way their manufacturers did or packed in a professional way. They need to be packaged well, locked properly, and tied firmly in a way which can withstand a certain amount of pressure and which can ensure the baggage can be safely loaded, unloaded and transported under normal operating conditions.
You can take the unchecked baggage into the cabin to and take care of it by yourself, provided the requirements for unchecked baggage are met.
6.2.5.5 Fishing gear
Fishing gear includes a tool box, a fishing basket or canvas bag, a pair of fishing rods and their packaging bags or box.
Fishing gear can only be transported as checked baggage, and you shall pack the checked fishing gear properly.
6.2.5.6 Musical instruments
Musical instruments can be transported as checked baggage. You shall submit an application to us in advance, and it is only after we grant our consent can they be transported. Overweight and oversized musical instruments such as piano, harp, timpani, etc. cannot be transported as baggage.
Musical instruments shall be packed properly, packed to the maximum extent possible in the original way their manufacturers did or packed in a professional way. They need to be packaged well, locked properly, and tied firmly to such an extent as to withstand a certain amount of pressure for safe loading, unloading and transportation by baggage personnel.
You can take the unchecked baggage into the cabin and take care of it by yourself, provided the requirements for unchecked baggage are met.
6.2.5.7 Aquatic products
The aquatic products we carry refer to animal and plant products and processed products produced by marine and freshwater fisheries. When aquatic products are checked as baggage, the restrictions on their size and weight are the same as ordinary checked baggage and can only be transported on domestic flights.
Aquatic products should be firmly packed and sealed to ensure no peculiar smell and liquid escapes during the transportation. They should be crated in foam boxes encased in cardboard boxes. Foam boxes should have four sides, bottom and top, and the sides of the boxes shall not be less than 2 cm in thickness, with no damage or cracks. The bottom of the foam box should be covered with absorbent materials, such as absorbent paper, absorbent sponge or sawdust. The cardboard box and the foam box must match, and it is forbidden to stick two foam boxes into one cardboard box. Damp, deformed, or recycled foam boxes are not acceptable as packaging for aquatic products.
You should bear full responsibility for any personal injury or property damage that might arise from the aquatic products during the transportation.
6.2.5.8 Alcoholic drinks
Alcoholic drinks can only be transported as checked baggage. Their labels should be comprehensive and clear and seen in retail packaging, and the volume of each container should not exceed 5L. The outer packaging should be solid and sealed to ensure that no peculiar smells are emitted and no liquid leaks. There are no restrictions on the quantity transported when the volume percentage of alcohol is less than or equal to 24%, but each passenger can check up to 5L when the volume percentage of alcohol is greater than 24% and less than or equal to 70%. We will refuse carriage when the volume percentage of bulk wines/liquor and alcohol is greater than 70%.
If there are more stringent legal and regulatory requirements for the origin, transit, and destination of flights, we will comply with the applicable local laws and regulations.
6.2.5.9 Dry ice
Subject to our consent, when your perishable items need to be kept fresh, you can carry dry ice up to 2.5 kg (5 lbs) as checked or unchecked baggage. The dry ice packages must have vent holes. When the items are to be transported as checked baggage, and the baggage must carry the lettering "carbon dioxide" or "dry ice".
6.2.5.10 Small medical or clinical mercury-containing thermometers
They can only be transported as checked baggage. You can only check up to one such thermometer, and place it in a safety box.
6.2.5.11 Sharp objects, blunt objects, tools and other similar items other than controlled knives
Sharp objects, blunt objects, tools and other similar items other than controlled knives include, but are not limited to: kitchen knives, fruit knives, table knives, handicraft knives, scalpels, scissors, steel files, axes, short sticks, hammers, drills (including drills), chisels, cones, saws, bolt guns, nail guns, screwdrivers, crowbars, hammers, pliers, welding guns, wrenches, axes, hatchets (axes), vernier calipers, ice axes, ice crushers, darts, slingshots, bows, arrows, buzzer self-defense devices, etc.
Such items can only be transported as checked baggage. The restraints on the sizes of such items to be checked are the same as those on ordinary checked baggage. When such items are checked separately, they shall be packaged in such a way that they won’t cause any harm and cannot be easily identified.
6.2.5.12 Electric wheelchairs and electric equipment for increased mobility
We only accept applications for the transportation of electric wheelchairs or electric equipment for increased mobility used by passengers with reduced mobility due to disabilities or health conditions. Electric wheelchairs or electric equipment for increased mobility are not subject to the weight and size restrictions of ordinary checked baggage, but can only be transported after we grant our consent. The electric wheelchair or electric equipment for increased mobility for your journey should be checked in at the check-in counter.
The electric wheelchair or electric equipment for increased mobility shall in compliance with the relevant provisions on the transportation of dangerous goods and meet the requirements on the number of such electric wheelchairs and the number of pieces of such electric equipment for increased mobility set forth in applicable laws.
The electric wheelchair or electric equipment for increased mobility you check in should meet our relevant regulations on the transportation of dangerous goods, and you can check no more than two checked electric wheelchairs or two pieces of electric equipment for increased mobility for free.
Our electric wheelchair service is applicable to electric wheelchairs and electric equipment for increased mobility fitted with non-leakage batteries, leakage batteries, and lithium batteries. For the capacity of wheelchairs of lithium batteries, the rated power shall not exceed 300 watt hours. If the wheelchair is powered by two batteries, the rated power of any one of the batteries must not exceed 160 watt-hours. At the same time, one extra battery with a rated power of no more than 300 watt-hours or two spare batteries with a rated power of no more than 160 watt-hours can be carried at the same time.
If the electric wheelchair battery can be removed, it should be. The two poles of the removed battery and spare battery should be insulated to prevent short circuit, and you should take the batteries with you.
6.2.6 Declared value services for baggage
We can provide declaration value service for checked baggage. You can apply for a value declaration for your checked baggage of your own discretion, but the checked baggage with declared value should be subject to the relevant provisions of our checked baggage and value declaration service.
6.2.7 Collection and delivery of checked baggage
6.2.7.1 You should check and claim your checked baggage as soon as possible with your baggage identification tags at your destination or stopover airport. If necessary, you should present your ticket for inspection by us or our authorized ground service agent. Only the holder of the baggage identification tags has the right to claim the checked baggage. We will not confirm whether the person claiming the baggage is indeed you, and will not be held liable for the losses and expenses incurred thereby.
6.2.7.2 If you cannot present your baggage identification tags but request claiming your checked baggage, you can only claim it after providing certificates approved by us.
6.2.7.3 If your checked baggage is not claimed within 90 days from the date of its arrival, we will dispose of the baggage without notifying you and we will not shoulder any liabilities for that. For the perishable items in your baggage, we have the right to dispose of them 72 hours after the baggage arrives without shouldering any liabilities.
6.2.7.4 Your checked baggage will be carried on the same plane as you as far as possible, unless it may be carried or terminated by subsequent flights due to operational, safety or security reasons. If your checked baggage is transported on a subsequent flight due to your reasons, you need to pick it up at the airport yourself. Otherwise, we will deliver it to you free of charge, unless otherwise provided for applicable laws, regulations and decrees.
6.2.7.5 If your checked baggage is missing or your checked baggage is lost after you arrive at your destination, please report it to us immediately.
6.2.8 "Fully authorized" baggage through service for checked baggage
6.2.8.1 For flights involving domestic-to-international or international-to-domestic connections operated by Dalian Airlines for the whole journey, if "full commission" non-baggage claim service is available at the customs of the connecting airport, we will provide "full commission" service at the departure airport to have your baggage checked through to the final destination. At the connecting airport, you do not need to claim your checked baggage, and you authorize us to handle the customs procedures for the checked baggage on your behalf. If need be, we will go through the opening and inspection procedures for your checked baggage according to customs requirements. Do not put any items that should be declared to Chinese customs into such checked baggage.
6.2.8.2 You shall bear the responsibilities related to customs declaration and inspection. We are not responsible for baggage delays or losses caused by customs inspections.
6.2.9 Payments for temporary living expenses
If your destination is not your place of residence, and if your baggage fails to arrive on the same plane due to our reasons, causing you to stay overnight without baggage and thus causing inconvenience to your stay, we will provide you with a one-time payment for your temporary living expenses. The standards are detailed in the " Dalian Airlines’Payments for Passengers’ Temporary Living Expenses".
6.3 Unchecked Baggage
6.3.1 Restrictions on the weight, size and number of pieces of unchecked baggage
The weight of a single piece of unchecked baggage carried by each passenger in first class and business class shall not exceed 8 kg or 17 pounds; the weight of a single piece of unchecked baggage carried by each passenger in premium economy class and economy class shall not exceed 5 kg or 11 pounds ；
Each piece of unchecked baggage shall not exceed 55 cm or 22 inches, 40 cm or 16 inches, 20 cm or 8 inches in length, width, and height respectively, including pulleys and handles. It must be ensured that the baggage can fit into the overhead closed baggage compartment .
Each passenger in first class and business class can carry 2 pieces of unchecked baggage; each passenger in premium economy class and economy class can carry 1 piece of unchecked baggage.
In addition, you can also carry 1 personal item that can be stowed under the seat in front of you, such as handbag, briefcase, laptop bag, camera bag or other items of similar sizes or smaller items.
Passengers traveling with infants can also carry infant food and infant diapers on the flight; a portable foldable baby stroller that can be taken into the cabin, with its length, width and height after stroller is folded not exceeding 55 cm (22 inches) in length, 40 cm (16 inches) in length and 20 cm (8 inches) in width. Any strollers with dimensions that go beyond what’s specified above will be transported as checked baggage.
Auxiliary items such as crutches, prostheses, electronic cochleae, hearing aids, sticks for the blind, glasses for the blind, visual aids, folding manual wheelchairs and the likes to be used from time to time on the flights by disabled, injured and sick passengers with reduced mobility can be brought into the cabin, unless they pose safety hazards. If there is no storage facility or space in the cabin, it can be checked in for free.
6.3.2 Service dogs
For the specific requirements on service dogs in the cabin, please refer to the " Dalian Airlines Regulations on the Transportation of Disabled and Inconvenient Travelers"
6.3.3 Portable oxygen concentrators (POC)
The portable oxygen concentrators (POC) that we carry refer to devices that separate oxygen in the air through molecular sieve technology and provide users with oxygen with an oxygen concentration of ≥90±3%. The devices do not have pressure storage components and distribution mechanism, and do not produce oxygen independently under pressure.
For passengers who need to use their POCs for the entire flight, they should contact with us in advance and provide a Physician Statement approved by us. Passengers must have an ample supply of fully charged batteries plus three hours of extra battery time for the flight. POC should be authorized and we shall take no responsibility for the POC. Lithium-ion batteries with a lithium content below 2 grams or with a rated energy lower than 100 watt-hours are not subject to 6.3.8. You shall take responsibility of the function and state of your POC.
6.3.4 Continuous positive pressure ventilator
The continuous positive airway pressure (CPAP) we carry refers to devices used to prevent you from snoring during sleep. Such devices can only be used during cruising phase of the flight.
6.3.5 Seat occupying baggage
If you need an extra seat for your baggage, you should make an application to us for the service in advance and pay the relevant fees.
Unless otherwise provided for in clause 6.3.6 of these conditions, the weight of the seat occupying baggage shall not exceed 75 kg or 165 lbs in weight, and the linear dimensions of such baggage, including those of the packaging, shall not exceed 100 cm or 40 inches, 60 cm or 24 inches, 40 cm or 16 inches in length, width and height respectively.
The class of service of the ticket you purchase for your seat-occupying baggage should be the same as that of your ticket on which you travel. The seat occupied by the baggage should be immediately next to you, with no aisle in between. Seat-occupying baggage must not hinder you and other passengers from evacuation, or block the outside view by the window, and shall not obscure any passenger notices and exit signage.
6.3.6 Seat occupying musical instruments
When musical instruments are transported as seat-occupying baggage, you should make an application to us for the service in advance and pay the relevant fees.
The weight of musical instruments as seat-occupying baggage shall not exceed 75 kg or 165 lbs, and the length, width, and height including the package shall not exceed 140 cm or 55 inches, 50 cm or 20 inches, 40 cm or 16 inches respectively.
The class of service of the ticket you purchased for your seat occupying musical instrument should be the same ash the class of service of the ticket on which you travel. The seat occupied by the musical instrument should be immediately next to you, with no aisle in between, and can only be stowed on the floor by the window. Seat occupying musical instrument shall not hinder you and other passengers from evacuation, and shall not block the outside view by the window, and must not obscure any passenger notices for passengers and exit signage.
6.3.7 Human ashes
Human ashes should be properly packaged to ensure that the contents inside the packaging are not easily identifiable. If you want an extra seat for the ashes, the relevant requirements set forth in 6.3.5 of these Conditions of Carriage apply.
6.3.8 Spare batteries, mobile power sources
Spare batteries for portable electronic devices (including lithium batteries, nickel-metal hydride batteries and various types of dry batteries), mobile power sources (including power banks and various types of mobile charging equipment) can only be transported as unchecked baggage, and shall not be carried as checked baggage or packed in checked baggage.
The rated energy of the lithium battery mobile power source you carry shall not exceed 160 watt hours, and you can only carry up to 2 regardless of the rated energy.
You can only carry up to 8 spare lithium batteries and lithium battery mobile power sources, and up to 2 of the following three types:
Spare lithium-ion batteries with a rated energy between 100 watt-hours and 160 watt-hours;
Spare lithium metal batteries with a lithium content between 2 grams and 8 grams;
Lithium battery mobile power sources with rated energy between 100 watt hours and 160 watt hours.
It is strictly forbidden to carry the lithium batteries with safety defects recalled by the manufacturer and the lithium batteries and lithium battery mobile power sources without clear lettering indicating their rated energy or their lithium metal content. It is strictly forbidden to carry lithium battery mobile power sources no for personal use. It is strictly forbidden to use lithium battery mobile power during the flight.
6.3.9 Mercury barometer or mercury thermometer for meteorology
Meteorological mercury barometers or mercury thermometers can only be transported as unchecked baggage. Subject to our consent, each representative of the Meteorological Administration of the government or similar official agencies may carry one mercury barometer or mercury thermometer.
Mercury barometer or mercury thermometer for meteorological purposes should be placed in solid packaging. Inside the packaging it must be sealed off hermetically with an inner material or a sturdy leak-proof and anti-penetration material bag. The packaging shall be such as to prevent any mercury leakage.

Article 7 Overbooking

7.1 General provisions
7.1.1 In order to ensure that more passengers can take their desired flights and reduce the seats that might otherwise go empty due to temporary cancellation of travel plans by some passengers, we might overbook some flights to a reasonable extent.
7.1.2 We will take into full consideration the routes, flight schedules, times, aircraft types and flight connections to come up with reasonable proportion of overbookings to the number of available seats on each flight so that the number of passengers being denied boarding due to overbooking can be minimized.
7.1.3 If the actual number of passengers on board exceeds the actual number of available seats due to overbooking, we will look for passengers who voluntarily give up their itineraries, based on our procedures for soliciting volunteers. In the case where we fail to have enough passengers who voluntarily give up the itineraries, we will refuse boarding to some passengers. We can issue proof of denied boarding for you upon request.
7.2 Procedure for providing information and soliciting volunteers
If an overbooking occurs on a flight, we will, before flight departure, release information about the overbooked flight through telephone, text messages, notices or on-site broadcasts, solicit volunteers who are willing to give up their itineraries, and make clear the relevant compensation and service standards.
7.3 Rules on priority boarding
Where we fail to recruit enough volunteers, we will designate the passengers for priority boarding, based on the principles of public order and conscience, the needs of special passengers such as the elderly, the young, the sick, and the disabled, as well as the subsequent flight connections and other factors and also taking into consideration the following sequence:
1. Passengers on emergency official duties for the country;
2. Personnel from the Organ Acquisition Organization (OPO) who carry donated organs;
3. Old, weak, sick, disabled, pregnant passengers and unaccompanied minors who have special service needs with the consent of Dalian Airlines and for whom arrangements have been made in advance;
4. Active duty military, police and fire fighting and rescue personnel with valid ID documents;
5. Passengers who have reserved seats on subsequent connecting flights and cannot connect to subsequent flights by the change of the previous flight;
6.We will designate the passengers for priority boarding based on the class of service from highest to lowest. For the same class, passengers who are "PhoenixMiles" or Star Alliance members will get priority boarding.
7.4 Compensation for denied boarding
7.4.1 Compensation standards
We will determine your compensation amounts based on the class of service of your ticket, the distance of the route, and the planned departure times of the new subsequent flight you have been arranged on and the original flight. The compensation standards are detailed in the "Compensation Standards for Overbooking and Involuntary Class Downgrades of Dalian Airlines Limited Flights". If you do not fully comply with the relevant requirements on ticketing, travel and restricted carriage specified in these Conditions of Carriage or if you fall into the category of those to be denied boarding based on these Conditions of Carriage, you will not qualify for compensation for denied boarding.
If compensation standards for overbooking or denied boarding are specified in the laws of the countries and regions linked to the flight, we will determine your compensation amount in accordance with such applicable laws and regulations.
7.4.2 Methods of compensation
We will provide compensation to you in a mutually agreed manner in the forms of cash, proportional transportation credit voucher, electronic compensation vouchers, or consumable mileage.
7.5 Services after denied boarding
If you fail to take the original flight due to overbooking, we can provide you with the following service guarantees:
We will, based on 3.1.3 of these Conditions of Carriage, provide you with involuntary change service and arrange you on the earliest available flight, to ensure your departure as soon as possible. If the flight arranged for you is on the next day or later than that, we will provide with free meals and accommodations; or
We will grant you involuntary refund based on 3.2.3 of these Conditions of Carriage.
If there are specific requirements in the laws and regulations of the countries and regions involved in the flight, we will provide services to you in accordance with such applicable laws and regulations

Article 8 Flight delays, cancellations and diversions

8.1 General provisions
8.1.1 The flight time or aircraft type stated in the flight schedule is not part of the air transportation contract between us and you, and may change between the day of its announcement and the day you actually start your travel.
8.1.2 After ticket purchase, we may change the flight schedule and keep you informed of such changes through the contact information reserved at the time of ticket purchase, such as your SMS or email.
8.1.3 We will take all measures that can be reasonably required to avoid delay, cancellation and diversion of your flight. If we have taken all measures that can be reasonably required or it is impossible to take such measures, we will not be liable for any losses caused to you, unless otherwise provided for in Chinese laws and international conventions.
8.2 Services after flight delays, cancellations and diversions
8.2.1 Ticketing services
After the flight is delayed, cancelled or diverted, you can opt to have your ticket changed or get a refund on your ticket based on these Conditions of Carriage. Subject to your consent, we can also transport you, by other means of transportation agreed upon by both you and us, to the destination point stated on you ticket, without you being charged any additional fee.
After your flight is canceled, you can also opt to get a refund on your ticket without being charged the refund handling fee, despite the restrictions specified in the conditions of use of your ticket.
8.2.2 Information services
If your flight is delayed or cancelled at the place of origin, or delayed or cancelled at a stopover, or is diverted, we will provide you with flight status information as required.
8.2.3 Meals and accommodation services
If your flight is delayed or cancelled at the place of departure due to the reasons on our part such as maintenance, flight scheduling, crew, etc., we will provide you with meals and accommodation services according to the actual situation and the regulations.
If your flight is delayed or cancelled in the place of departure due to reasons not on our part related to weather, unexpected event, air traffic control, security, and passenger check, we will help arrange meals and accommodations for you according to the actual situation, and you shall be responsible for all related expenses incurred.
We will provide you with meals or accommodations services as required if, for any reasons, your flight is delayed or canceled at the stopover site or your flight is diverted.
If the requirement is also specified in the laws and regulations of the countries and regions linked to the flight, we will provide services to you in accordance with such applicable laws and regulations.
8.2.4 Proof of flight delays or cancellations
We will provide you with written proof of your flight delay or cancellation upon request. This written certificate shall not be used as the basis for us to granted involuntary ticket changes and involuntary refunds, and to provide related services and compensation for you.
8.3 Compensation in the case of flight delays
8.3.1 Conditions and standards on the compensation
If your flight is delayed due to reasons on our part, we will provide compensation based on the actual situations of delay. If the actual length of delay is four(4) hours or more, but less than eight(8) hours, the compensation for each passenger is RMB 200. If the actual length of delay is eight(8) hours or above, the compensation for each passenger is RMB 400, except as otherwise provided for by applicable laws.
If the flight delay or cancellation requirements are specified in the laws and regulations of the country or region involved in the flight, we will provide compensation to you in accordance with such applicable laws and regulations.
8.3.2 Methods of compensation
We will provide compensation to you in a mutually agreed manner in the forms of cash, proportional transportation credit voucher, electronic compensation vouchers, or consumable mileage.

Article 9 Additional services

Article 10 Channels for complaints handling

Article 11 Liability for damages

11.1 General provisions
11.1.1 Our liability for damages incurred by you during air transportation is bound by Chinese law, applicable international conventions and these Conditions of Carriage. We are only liable for your actual damage caused by our actual air transportation activities in accordance with these Conditions of Carriage and the limits of liability stipulated by Chinese laws or applicable international conventions. If no Chinese laws or applicable international conventions can be cited, these Conditions of Carriage apply. The transportation responsibilities of other carriers related to you in your travel are subject to the laws of the country where they are located and the conditions of carriage of the carriers in question.
11.1.2 We are not liable for any losses caused by our compliance with applicable laws and international conventions or your failure to comply with such applicable laws and international conventions.
11.1.3 Unless otherwise specified in these Conditions of Carriage, our liability to you based on applicable laws or conventions is limited to the direct losses proven by the evidence you provide. We are not responsible for any indirect, punitive, disciplinary, or other non-compensatory losses.
11.1.4 If the damage is caused or contributed to by the fault of you or the claimant, our liability shall be exempted or reduced accordingly in accordance with applicable laws or international conventions.
11.1.5 Unless expressly provided for, these Conditions of Carriage shall not make us waive any provisions in applicable laws or conventions that exempt us from or limit our liabilities.
11.1.6 Our contract of carriage, including these Conditions of Carriage and provisions on exemption of liabilities or limitation on liabilities, also applies to our agents and employees. In any case, the total amount of compensation received from us and our agents and employees shall not exceed our limits of liability under applicable laws or international conventions
11.2 Liability for compensation for personal injury
Events that occur on a civil aircraft or during your embarkation on or disembarkation from a civil aircraft: for losses from the personal injury or death, when it comes to domestic air transportation, we will be liable based on the "Civil Aviation Law of the People's Republic of China" and the state’s relevant provisions on the limitations of liability in domestic air transportation; when it comes to international air transportation defined by international conventions, we will be liable based on such international conventions; when it comes to the international air transportation not defined by the Warsaw Convention, the Hague Protocol, or the Montreal Convention, we shall be liable for compensation in accordance with the relevant provisions of the Montreal Convention. However, we are not liable for any illness, injury, disability, death, etc. caused or aggravated by your physical condition.
11.3 Liability for damage to baggage
11.3.1 We are not responsible for any loss of baggage that occurs due to the natural attributes, inherent defects, quality or defects of the baggage itself. You should ensure that the outer packaging is in good condition and the contents of your baggage are well packaged. We are not responsible for the losses caused to you because your baggage is not properly packaged.
11.3.2 Unless the loss occurs by the misconduct of us, our agents and employees, we shall not be liable for the loss of your unchecked baggage.
11.3.3 If your baggage is damaged and you have not applied for value declaration services and paid related additional fees, we shall be liable for compensation according to the reduced value of the baggage, including repairs, cash compensation, etc., within the liability limits stipulated by relevant applicable laws or international conventions. If you have applied for the declared value services and paid the relevant additional fees, we shall be liable within the amounts of the declared value, but the maximum amounts shall not exceed the actual benefits of the baggage when it is delivered at the destination.
11.3.4 We are not responsible for any damage caused by your baggage or contents. You shall be liable for the damage caused by your baggage or its contents to others, their property, including other baggage or its contents, and to our property.
11.3.5 For losses arising from the destruction, loss or damage of the checked baggage, as long as the event that caused the destruction, loss or damage has occurred on the aircraft or during any period where the checked baggage is under our control: for domestic air transportation, we assume responsibility based on the "Civil Aviation Law of the People's Republic of China" and the country's relevant domestic air transportation carrier liability limits; for international air transportation defined by international conventions, the liability provisions of the corresponding international conventions shall apply; for international air transportation not defined by the Warsaw Convention, the Hague Protocol, and the Montreal Convention, we shall refer to the relevant provisions of the Montreal Convention. Liability.
11.3.6 In the event that we are liable for baggage compensation to you in accordance with the provisions of these Conditions of Carriage, we will bear the liability for baggage compensation according to the damage actually incurred within the compensation limit specified below: for domestic air transportation, the compensation limit for non-checked baggage of each passenger is RMB 3000, and the compensation limit for checked baggage of each passenger is RMB 100 per kilogram. When it comes to the international air transportation defined by the Montreal Convention, the compensation liability shall be based on the baggage compensation liability limits stipulated by the Montreal Convention; when it comes to the international air transportation defined by the Warsaw Convention, the compensation liability shall be based on the compensation liability limits for checked baggage and unchecked baggage stipulated by the Warsaw Convention.
11.3.7 If there are items in your baggage that cannot be transported as baggage as specified in paragraphs 6.1.1 of these Conditions of Carriage, we will not be liable for the loss of, damage to or confiscation of such items, unless otherwise provided for in Chinese laws and international conventions.
11.3.8 When the checked baggage is delivered and the holder of the baggage identification tags accepts the checked baggage without raising any objections, this is the preliminary evidence that the checked baggage has been delivered in good condition and is in conformity with the contract of carriage, unless you provide evidence to the contrary. If your checked baggage is damaged, you should notify us in writing immediately when you find it, and at the latest within 7 days from the date of receipt of the checked baggage. If your checked baggage is delayed, you should, at the latest, raise an objection to or make claims against us in writing within 21 days from the day of the delivery of the checked baggage to you.
If you do not file an objection within the above-mentioned time period, you shall not file a suit against us.
11.3.9 We will grant a refund on the excess baggage fee that you have paid when making compensation for your lost baggage.
11.4 Liability for third-party services
If we arrange for you a service other than air transportation provided by a third party, or if we issue you a ticket or receipt of payment for ground transportation, hotel reservations, or vehicle ride provided by a third party (non-air) transportation or service, when arranging the above services, we are only an intermediary between you and the service provider. You and the third-party service provider shall directly conclude a contract, and the terms and conditions established by the service provider apply. We are not responsible for whether you can get such services or the quality of the services. The terms and conditions of the third-party service provider apply to such services.

Article 12 Other provisions

Article 13 Definitions

The “Conditions of Carriage”: refers to the "General Conditions of Carriage of Dalian Airlines Co., Ltd.". Unless otherwise specified, the following terms in these Conditions have the following meanings:
13.1 “We”: means Dalian Airlines Limited.
13.2 “You” or “Passenger”: means any person, except members of the crew, carried or to be carried in a civil aircraft pursuant to a ticket.
13.3 Carrier”: means an public air transportation enterprise that carry passengers and baggage in order to earn profits.
13.4 "Ticketing carrier": refers to the carrier that uses the ticket stock and ticket numbers of the carrier to sign an air transportation contract with the passenger.
13.5 “Operating carrier": means a carrier that performs related transportation under the authorization of the issuing carrier.
13.6 "Authorized sales agent": refers to a passenger transportation sales agent company authorized by us to sell our air transportation services on our behalf and within the framework of our authorization.
13.7 "Authorized ground service agent": refers to an enterprise authorized by us to provide ground service agency services for air transportation of passengers and baggage on our behalf and within the agreed scope of authorization.
13.8 "Ticket" is a type of transportation certificate, including paper ticket and electronic ticket.
13.9 "Conditions of use of ticket": It means the applicable conditions of use of fares applicable to the designated seat class codes or fare types.
13.10 "Ticket Change" refers to situations where flight schedules, flight dates, class, carrier (endorsement), etc., are changed.
13.11 “Flight”: refers to the act of flying performed along a specific air route at a specific time on a specific date.
13.12 “Agreed Stopping Place”: refers to the place, except the place of departure and the place of destination, set out in the ticket or shown in our timetables as scheduled stopping places on your route.
13.13 "Class of service": refers to the classification of aircraft cabin configurations, including first class, business class, premium economy class, and economy class.
13.14 "Classes": refers to the class code shown on your ticket.
13.15 "Fare": refers to the price of air transportation services provided by the carrier using civil aircraft to transport passengers from the airport of departure to the airport of destination, excluding the taxes and fees collected in accordance with national regulations.
13.16 "Normal fare": means the highest fare of first class, business class, premium economy class and economy class during the applicable period.
13.17 "Special fare" means other fares that are not normal fares.
13.18"Reservation/booking": means the reservation of your reserved seat, classes, or the weight and volume of baggage.
13.19 "Valid ID": means the valid certificate required by the relevant government authorities to prove your identity that you should present when purchasing tickets and boarding flights.
13.20 "Valid travel documents": include valid ID documents and all other documents for exit, entry, transit and health required by laws, regulations, decrees or other regulations of other relevant countries or regions.
13.21 "At least X years old": refers to the calculation based on the year, month and day of the Gregorian calendar, starting from the day of the first birthday.
13.22 "Fail to Check in" : refers to your failure to complete the flight check-in procedures within the prescribed time, or your failure to travel because your travel documents are not in compliance with relevant rules and regulations.
13.23 "Fail to Board": refers to the situation where you fail to get on board your flight after check-in is completed at the departure airport or the transit airport shown on your ticket.
13.24 "Take a wrong flight": means the situation where you have taken a flight that is not shown on the ticket.
13.25 “Baggage” :means the necessary, and an appropriate quantity of, personal articles that you wear and use for convenience and comfort during the travel.
13.26 “Checked baggage” means the baggage which you hand over to the carrier for transportation and for which we have issued the baggage identification tag.
13.27 “Unchecked Baggage” means any of your baggage, other than checked baggage, which you taken into the cabin and you are to take care of by yourself.
13.28 “Baggage identification tag” means a document issued solely for identification of checked baggage.
13.29 “Overbooking” means the situation where the carrier sells more seats than the number of seats available on a flight in order to reduce the number of seats that would otherwise go empty.
13.30 "Volunteer" means the passenger who, in response to the carrier's call, is willing to accept conditions of compensation provided by the carrier and give up his/her reserved seat on his/her flight.
13.31 "Transportation Credit Voucher (TCV)" refers to a special transportation document issued by us to provide various types of compensation to passengers, which can be used, in favor of the passenger named on it or another person designated by the passenger, to exchange for a ticket on a flight operated by us, or to pay excess baggage fees, fare differences, change handling fees, etc. But TCV cannot be used to pay various taxes. TCV is valid within one year from the date of its issuance.
13.32 "Electronic compensation voucher": refers to a form of compensation for services or damages that we offer passengers as an alternative to compensation in cash.
13.33 "Consumable Mileage": means the mileage which you earn, based on our rules, when flying on the member carriers of Dalian Airlines or Air China system Air China’s partner carriers, or making purchases at non-airline partners (excluding special retailers), or participating in "PhoenixMiles" promotions, etc., and which can be used for awards.
13.34 "Domestic air transportation” means the transportation where, according to the contract of transportation signed by you and us, the place of departure, the destination and the agreed stopping place are all situated in the People’s Republic of China.
13.35 "International air transportation” means the transportation where, according to the contract of transportation signed by you and us, the place of departure. or the destination or the agreed stopping place, whether or not there is a break in the transportation or a connection, is not situated in the People’s Republic of China.
13.36 "The laws of the People's Republic of China" or "the laws of China": refer to the laws of the People's Republic of China, except for the laws of the Hong Kong SAR, Macau SAR of the People's Republic of China and Taiwan Region of the People's Republic of China for the purpose of these Conditions of Carriage.
13.37“Conventions” means whichever of the following instruments is applicable:
The Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (Warsaw Convention, in short; for details, see http://www.caac.gov.cn/XXGK/XXGK/GJGY/201510/t20151029_8979.html);
The Warsaw Convention as amended at The Hague on 28 September 1955 (Hague Protocol, in short; for details, see http://www.caac.gov.cn/XXGK/XXGK/GJGY/201510/t20151029_8978.html);
The Convention for the Unification of Certain Rules for International Carriage by Air, done at Montreal on 28 May 1999 (Montreal Convention, in short; for details, see http://www.caac.gov.cn/XXGK/XXGK/GJGY/201510/t20151029_8976.html).
13.38 "Flight departure delay" refers to the situation where the adjusted scheduled flight departure time or the actual flight departure time is over 15 minutes later than the scheduled flight departure time shown on the ticket.
13.39 "Flight arrival delay" refers to the situation where the time the wheel choke is placed after the flight arrives is over 15 minutes later than the scheduled flight arrival time.
13.40 "Advance flight departure" refers to the situation where the adjusted scheduled flight departure time is earlier than the scheduled flight departure time shown on the ticket.

Article 14 Entry into force and modifications

Air China Inner Mongolia Company General Conditions of Carriage

Article 1 Applicability

1.1 General
1.1.1 Unless otherwise provided for in paragraphs 1.1.3, 1.2 and 1.3 of these Conditions of Carriage, these Conditions Carriage apply to public air transportation operated by us for the purpose of transporting passengers and baggage by civil aircraft and charging fees. These Conditions of Carriage form part of the contract between us and the passenger, and the rights, obligations and responsibilities of both parties are bound by these Conditions of Carriage.
1.1.2 If the provisions in these Conditions of Carriage change frequently, we may formulate relevant regulations separately and treat them as part of these Conditions of Carriage. If the separately formulated regulations are inconsistent with these Conditions of Carriage, the separately formulated regulations shall take precedence over these conditions.
1.1.3 These Conditions of Carriage also apply to carriage on special tickets such as free tickets and special fare tickets. Where discrepancies exist between the conditions of use of free tickets and of special fare tickets and these Conditions of Carriage, the conditions of use of such tickets shall prevail.
1.1.4 If we sell tickets or perform check-in for the flights of other carriers, we will only act as an agent of such carriers. You are requested to develop an understanding of the operating carriers’ transportation regulations.
1.2 Charter operations
For the transportation performed pursuant to a charter agreement, these Conditions of Carriage apply only where these Conditions of Carriage are incorporated by reference in the provisions of the charter agreement or in the conditions of use the charter flight ticket.
1.3 Codeshare
On some flights we have implemented "codeshare" with other carriers. This means that even if you book a flight and hold a ticket with our name or airline code, you may be on a flight actually operated by another carrier. We are obligated to inform you of the actual carrier of the flight when you purchase the ticket.
Our Conditions of Carriage also apply to the codeshare flights operated by other carriers. However, each operating carrier of a codeshare flight has its own conditions of carriage or transportation regulations with respect to the operation of its own flights, and some may differ from our Conditions of Carriage for flights operated by us. Except for Article 2 and Article 3 of these Conditions of Carriage, these different rules and conditions of carriage established by the operating carrier will be considered part of our Conditions of Carriage on codeshare flights, and will take precedence over our Conditions of Carriage on these codeshare flights.
When it comes to codeshare flights, the differences between our regulations and conditions of carriage and those of the operating carrier could involve, but are not limited to regulations on flight check-in, denied boarding and restricted transportation, regulations on baggage transportation, regulations on overbooking, flight delays and cancellations, and regulations on flight diversions, etc.
1.4 Overriding law
The establishment, validity, interpretation, performance, dispute resolution and other contractual issues shall be governed by the laws of the People’s Republic of China as well as the international conventions concluded or acceded to by the People's Republic of China.
If any provision contained in these Conditions of Carriage is in direct conflict with the applicable laws and international conventions, the applicable laws and international conventions shall prevail. If any provision of these Conditions of Carriage is in direct conflict with applicable laws and international conventions and thus is deemed invalid, the other provisions of these Conditions of Carriage shall remain valid.

Article 2 Ticketing

2.1 Fundamental principles
2.1.1 General provisions
2.1.1.1 On the ticket, our name will be represented by the airline two-character code "CA" or the three-digit code "999", in short.
2.1.1.2 Tickets are managed by passengers’ real names, and you should present your valid ID when purchasing tickets and checking in for your flight.
2.1.1.3 Tickets are not transferable.
2.1.1.4 Only after the class, the date of flight, and the flight number have been determined can each flight segment on the ticket be used as proof of transportation
2.1.2 Validity of tickets
Unless otherwise provided for on the ticket or the applicable conditions of use of the ticket, for the validity of tickets the following rules apply:
2.1.2.1 When the ticket is partially used, the ticket is valid for 365 days, starting from 00:00 (included) of the following day after commencement of travel. Regardless of whether the ticket is subsequently changed, the validity period remains unchanged.
2.1.2.2 When no portion of the ticket is used
A. The ticket is valid for 365 days, starting from 00:00 (included) of the following day after ticket purchase.
B. If you apply for ticket change and a new ticket number is generated, the ticket is valid for 365 days, starting from 00:00 (included) of the following day after issuance of the new ticket.
2.1.2.3 Calculation of ticket validity
Starting from 00:00 (included) of the following day after the commencement of the first travel, ticket purchase or ticket reissuance to 24:00 (excluded) on the day of expiration of the validity period.
2.1.3 Sequence and use of ticket coupons
2.1.3.1 The ticket you have purchased is valid only for the transportation shown on the ticket, from the place of departure via any agreed stopping places to the final place of destination. All flight segments shown on the ticket shall be used in the sequence specified at the time of ticket purchase.
2.1.3.2 The fare you pay is linked to the sequence of transportation shown on your ticket. Should you fail to use the ticket in sequence, we will recalculate the fare, fuel surcharge, and government taxes based on your itinerary actually flown. If the resulting amount is higher than the amount previously paid for your current ticket, you shall pay the difference between the original amount and the new amount resulting from such a change, and we will provide you with subsequent transportation services based on the new amount paid. And the unused segments of your ticket can no longer be used.
2.2 Fares, taxes, fees and charges
2.2.1 General provisions
Before you make payment, we will inform you of or show you all the amounts you should pay, including fares, government taxes, and fuel surcharges (fees). After the ticket is sold, if the fare, government taxes, and fuel surcharges (fees) are adjusted, the above-mentioned amounts you have paid remain unchanged. If you need to make any changes to the specifics of your itinerary, including the flight date, flight, etc., such changes may affect the above amounts you have paid.
2.2.2 Fares
2.2.2.1 Fare is calculated in accordance with our tariff in effect at time of ticket purchase. It is applicable to the specific date, itinerary and other information shown on the ticket.
2.2.2.2Unless otherwise provided for, fares are only applicable to air transportation from the airport of departure to the airport of destination, excluding ground transportation between one airport to another airport in the same city or the ground transportation between the airport and downtown.
2.2.3 Taxes, fees and charges
2.2.3.1 You should pay the applicable taxes, fees and charges to be imposed and levied by government or other authorities, or by the operator of an airport. The taxes, fees and charges are not included in the fare.
2.2.3.2 In addition to fares and taxes, we will collect airline fuel surcharges. Although the fuel surcharges are shown as part of the taxes, fees and charges, they are not government taxes. The fuel surcharges could vary by airlines, itineraries, classes, dates of ticket purchase or travel dates.
2.2.4 Currency
Fares, taxes, fees and charges shall be paid with the currency of the country of ticket issuance, unless we or our authorized sales agents approve or specify another currency when or before you make payment.
2.3 Reservation and ticket purchase
2.3.1 General provisions
2.3.1.1 You can reserve and purchase ticket through our website, mobile apps, our flagship stores and our Call Center, any of our ticketing offices or any of our authorized sales agents as well as other channels recognized by us.
2.3.1.2 You must present your valid ID at the time of ticket purchase. The valid ID you use at the time of ticket purchase must be the same as that you use at the time of check-in.
2.3.1.3 We or our authorized sales agents will make reservations based on your requirements. Upon request we will provide you with written confirmation of your reservation.
2.3.1.4 When you make a reservation, we or our authorized sales agents will inform you of the time limit for ticket payment. You should pay the fare within the specified time limit for payment. If payment is not completed, your reservation will be canceled.
2.3.1.5 The rules or conditions of use of certain fares contain restrictions or rules that do not allow you to make changes to your ticket or refund your ticket. We or our authorized sales agents will inform you of such conditions of use when you purchase the ticket. Please choose the fare categories that suit your needs.
2.3.2 Collection and use of personal information
The personal information you provide to us is intended to be used for seat reservation, ticket purchase, reservation or purchase of other services, and related formalities. To this end, you authorize us to use and store your personal information, and agree that we can send this information to our relevant departments, other relevant carriers, relevant service providers and governmental units. We attach great importance to the security of your personal information and will take all reasonable and feasible security control measures to protect your personal information. You can inquire about our privacy policy. The privacy policy is not part of these Conditions of Carriage.
2.3.3 Advance seat selection
You can select your onboard seat in advance, and we will do our best to meet seat requirement based on the actual conditions of seat reservations. However, due to operational, safety or security needs, we cannot guarantee that any seat you specify will be provided. At the same time, we always reserve the right to reallocate seats on the aircraft, even after you have been seated.

Article 3 Ticket change and refund

3.1 Ticket change
3.1.1 General provisions
3.1.1.1 You shall have your ticket changed within the validity period of the ticket.
3.1.1.2 Please contact the ticketing carrier or its authorized sales agent for ticket change.
3.1.1.3 If you fail to take the flight on which you have purchased a ticket and fail to inform us in advance of your need to keep your seat for the subsequent flight, we have the right to cancel the reservation on your ticket for the onward flight or return flight.
3.1.2 Voluntary change
After ticket purchase, if you need to change any specifics of your itinerary due to your own reasons, such as flight date, flight, etc., please contact us or our authorized air sales agent as soon as possible. We or our authorized air sales agent will change the ticket according to the conditions of use of the ticket applicable to your ticket. At the time of the change, the fare, government taxes, and fuel surcharges (fees) you have paid will be calculated again according to the conditions of use of ticket.
3.1.3 Involuntary change
3.1.3.1 If your flight departs later or earlier than scheduled, your flight is cancelled, your flight’s itinerary changes or the class of service changes due to our reasons or due to weather, air traffic control, etc., or the connecting time of your immediate connecting flight is rendered shorter than the minimum connecting time due to the above reasons - reasons which make you have to change your ticket, we or our authorized air sales agents can grant involuntary change once to your ticket for your flight and your immediate connecting flight, without any ticket change handling fee charged.
3.1.3.2 If the flight you are already on arrives at your destination airport later than scheduled due to our reasons or due to weather, air traffic control, etc., and, as a result, the connecting time of your subsequent flight is rendered shorter than the minimum connecting time, which make you have to change your ticket, we or our authorized air sales agents can grant involuntary change once to your ticket for your flight and your subsequent connecting flight, without any ticket change handling fee charged.
For flights that are only delayed upon arrival, your request for ticket changes without the flight having been flown will be handled in accordance with 3.1.2 of these Conditions.
3.1.3.3 We can also grant an involuntary refund for you in accordance with 3.2.3 of these Conditions of Carriage.
3.1.3.4 For tickets where involuntary changes have been granted, if you request a change or refund again due to your own reasons, your requests are subject to the provisions in 3.1.2 or 3.2.2 of these Conditions of Carriage.
3.2 Refund
3.2.1 General provisions
3.2.1.1 Please contact the ticketing carrier or its authorized air sales agents for refund on your ticket.
3.2.1.2 For the tickets that we sell, requests for ticket refunds should be made to us or our authorized airline sales agents and within the validity period of the ticket. In special circumstances, requests for refunds to us or our authorized airline sales agent shall be made no later than 180 days after the ticket’s validity period expires. We will not accept requests for ticket refunds where the ticket’s validity period has exceeded the above-mentioned time limit.
3.2.1.3When getting the refund, you should return to us all the relevant proof of reimbursement you have obtained (like "Itinerary/Receipt of E-Ticket for Air Transport").
3.2.1.4 We will complete the refund procedures within 7 working days from the date of receiving your valid application for refund, excluding the processing time of financial institutions.
3.2.1.5 Normally, the fare will be refunded to you in accordance with the original method of payment and the original currency of payment used for such payment.
3.2.1.6 We will give priority to the account previously used for the payment of the ticket when granting refunds. If the refund cannot get to the account in question due to special reasons, the refund will be made to you personally.
3.2.1.7 If you entrust someone else with the handling of the refund, your agent should present your and the agent's valid identification documents, your authorization letter, and other information.
3.2.2 Voluntary refund
3.2.2.1 After ticket purchase, when you request a refund for your own reasons, if the conditions of use of your ticket allow for a refund, and the provisions of paragraphs 3.2.3 and 3.3 of these Conditions of Carriage do not apply to such a refund, we will grant a refund on the unused segments of the ticket according to the applicable conditions of use of the ticket.
3.2.2.2 If you voluntarily terminate your travel at the agreed stopping place of the flight, the fare for the unused segment of the flight will not be refunded.
3.2.2.3 Please contact the original channel of ticket purchase for voluntary refund.
3.2.3 Involuntary refund
3.2.3.1 If your flight departs later or earlier than scheduled or is canceled, the flight’s itinerary changes or the class of service changes due to our reasons or due to weather, air traffic control, etc., which make you have to apply for a refund on your ticket, we or our authorized air sales agents can grant involuntary changes to your ticket for your flight or your flight and your subsequent connecting flight, without any ticket change handling fee charged.
If the flight you are already on arrives at your destination airport later than scheduled due to our reasons or due to weather, air traffic control, etc., and, as a result, the connecting time of your subsequent flight is rendered shorter than the minimum connecting time, which make you have to request a refund on the ticket on your subsequent connecting flight, we or our authorized air sales agents can grant involuntary refund on your ticket for your subsequent connecting flight, without any ticket change handling fee charged.
For flights whose departures are not delayed but whose arrivals are, requests for ticket refunds without the flight having been flown will be handled in accordance with 3.2.2 of these Conditions.
If there are specific requirements in the laws and regulations of the countries and regions involved in the flight, we will provide services to you in accordance with such applicable laws and regulations.
3.2.3.2 You can request an involuntary refund through us or through your original channel of ticket purchase.
3.3 Circumstances where changes and refunds are requested due to health reasons
If you are unable to take a flight on which you have purchased a ticket due to injury, illness, or other health reasons after ticket purchase or during your travel, and if you can provide related proof recognized by us, we can provide you and your travel companion(s) with ticket change service for the unused segment(s) of the ticket(s), without any ticket change fee charged, or with ticket refund services, without any refund handling fee charged.

Article 4 Security inspection, check-in, boarding

4.1 Security inspection
You and your baggage shall undergo safety and security inspections. The inspections can be carried out in ways that include but are not limited to the use of equipment, use of manpower, oral inquiry and others prescribed by the local government or security check authorities. The methods of inspection used are determined by the government, the airports or our sole discretion, regardless of whether you are present, agree or are informed. We shall not be liable for any physical injury and damage to or loss of your baggage attributable to such inspections, unless such injury, damage or loss arises from our willful conduct or gross errors, except as otherwise provided by China’s laws and international conventions.
4.2 Check-in
4.2.1 You shall have your ticket inspected, check your baggage, and obtain paper or electronic boarding pass with your valid travel documents which carry your real name before the check-in deadline. The valid ID you present should be the same as the one you provided at the time of ticket purchase. We will make a photocopy of your travel documents when necessary.
4.2.2 We will do our best to meet your seating requirements based on the class of service of your ticket, but we do not guarantee that the seat you specify will be provided. When you check in, if you are downgraded due to our reasons, we will grant a refund on part of your fare and make a compensation for you. For specifics, see “Compensation Standards for Passengers Denied Boarding for Flight Overbooking, Air China Inner Mongolia”. If you are unwilling to have your class of service downgraded, you can refuse to take this flight and apply for involuntary ticket change or involuntary refund in accordance with 3.1.3 or 3.2.3 of these Conditions of Carriage.
If the compensation standards for involuntary class downgrades are specified in the laws and regulations of the country or region involved in the flight, your compensation amounts will be subject to such applicable laws and regulations.
4.2.3 For the reason of our different check-in deadlines at various airports, please confirm and comply with our check-in deadlines at each airport and complete check-in procedures before the deadline. If you fail to complete check-in before the specified check-in deadline, we have the right to cancel your reservation and will handle the follow-up as if you have failed to check in for your flight, which is not attributable to us.
4.2.4 Before travel, you are responsible for obtaining the travel documents, visas or certificates required by health and epidemic prevention policies as required by the place of departure and the agreed stopping point(s) and the destination. You shall understand and abide by all their applicable laws, regulations, decrees and travel regulations. We and our authorized agents provide you with the information on the requirements of the place of departure and the agreed stopping point(s) and the destination for the purpose of providing you with convenience and assistance, and we are not responsible for the accuracy of this information. We are not responsible for the consequences arising from your failure to obtain the above documents or visas,or failure to comply with the above-mentioned laws, regulations, decrees and travel regulations.
4.2.5 If it is not due to our reasons that you have failed to check in for your flight, we will provide you with voluntary ticket changes or grant you voluntary refunds in accordance with 3.1.2 and 3.2.2 of these Conditions. If it is due to our reasons that you have failed to check in for your flight, we will provide you with involuntary ticket changes or grant you involuntary refunds in accordance with 3.1.3 and 3.2.3 of these Conditions.
4.3 Boarding
4.3.1 The closing times of our boarding gates differ according to airports. Please proceed according to the closing time of the boarding gates at each airport. If you fail to check in before the closing time of the boarding gate, you will not be able to take the flight in question and we will treat the situation as if you have failed to board the flight.
4.3.2 We or our ground handling agent will keep you informed of any changes to the boarding gate or boarding time in time when they occur.
4.3.3 If you have failed to board your flight not for reasons on our part, we will provide you with voluntary change or voluntary refund services pursuant to 3.1.2 and 3.2.2 of these Conditions of Carriage. If you have failed to board your flight due to our reasons, we will provide you with involuntary change or involuntary refund services pursuant to 3.1.3 and 3.2.3 of these Conditions of Carriage.
4.3.4 When you have taken a wrong flight and arrived at a destination not shown on the ticket, we will give you the following alternatives to the extent they are available :
A. If there is a subsequent flight from the airport that you have flown to on the wrong flight to the destination shown on your ticket, we will make, for free, arrangements for you to fly directly from the airport that you have flown to on the wrong flight to the destination shown on your ticket, or use means of ground transportation to transport you to your destination for free. The fare you have paid will not be refunded nor do you need to make any payment to us.
B. We will transport you back to your departure airport where we will put you on a flight to the destination shown on your ticket as soon as possible. The fare you have paid will not be refunded nor do you need to make any payment to us.
C. We will grant a refund of the original flight segment of your ticket should you request termination of your travel at the airport that you have flown to on the wrong flight.
4.4 Seating arrangements on board
For safety, security or operational needs, we reserve the right to assign or reassign seats onboard, even after you have been seated.
4.5 Conduct during the flight
4.5.1Handling of unlawful interference and disruptive behavior
Illegal interference refers to an act or an attempted act that endangers the safety of civil aviation, including but not limited to: illegally hijacking aircraft; destroying aircraft in use; taking hostages on aircraft or at airports; forcibly breaking into aircraft, airports or aviation facilities; bringing weapons or dangerous devices or materials into aircraft or airports for criminal purposes; using aircraft in use to cause deaths, serious personal injuries, or serious damage to property or the environment; spreading false information that endangers the safety of passengers, crew, ground personnel or the public in flight or on the ground, aircraft, airports or civil aviation facilities.
Disruptive behavior refers to behavior that disrupts the order of the airport or cabin by failure to abide by the code of conduct at the airport or on the aircraft, or failure to follow the instructions of the airport personnel or the crew, including but not limited to, occupying seats and baggage racks; engaging in physical combat and provoking troubles; molesting women and children and sexual harassment; disseminating obscene materials and other illegal printed materials; using fires or smoking; illegally using of mobile phones or other prohibited electronic devices; theft, deliberate damage, unauthorized displacement of emergency cabin doors and other aviation facilities and equipment; theft of public and private properties on board; tossing foreign objects on the apron, into engine and into the aircraft fuselage; approaching or staying in restricted areas without following the guidance; other acts that endanger the safety of civil aviation and disrupt the order of the cabin.
If, in our judgment, you conduct yourself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew, or behave in a manner which causes or threatens to cause discomfort, inconvenience, damage or injury to other passengers or the crew, we may take such measures as we deem necessary to prevent continuation of such conduct, including restraint. You may be disembarked and refused onward carriage at any point, or handed over to the competent government authorities for handling based on the applicable laws or International conventions
4.5.2 Use of and restrictions on portable electronic devices
The electronic devices that it is forbidden to use on aircraft include but are not limited to: portable electronic devices with a transmitting power of above 100mW (included) and a Wi-Fi operating frequency not in the 2.4GHz band, such as mobile phones without indications of transmission power, satellite phones, and mobile Wi-Fi, walkie-talkies, drone remote control platforms, remote control toys and other portable electronic devices with remote control.
Portable electronic devices that it is forbidden to use during the critical flight phases such as taxiing, take-off, climb, and descent for landing but can be used during non-critical flight phases include but are not limited to: portable oxygen concentrators of non-certified brands (POC), laptops, and tablets.
For the small portable electronic devices that can be held with one hand and that can be used, if the cellular communication function is closed and the flight mode is selected, onboard for the duration of the flight, such as smart phones, e-books, video players, game consoles, etc., during the critical flight phases, peripheral devices such as earphones and charging ports should not be connected, and voice communications should not be used.
Electronic devices whose use is allowed onboard for the duration of the flight include but are not limited to: cardiac pacemakers, hearing aids, and life-sustaining electronic equipment (devices) that do not affect aircraft navigation and communication systems, such as portable oxygen concentrators of certified brands (POC).
When the crew detects electronic interference and suspects that the interference comes from the portable electronic device you are using and when the crew are to go through low-visibility operating procedures and initiate an emergency evacuation, in order to prevent interference with aircraft communications and precision navigation equipment, we have the right to demand you to shut down your portable electronic device.
4.5.3 Smoking ban on flights
Smoking is banned on all our flights and in all areas on board. E-cigarettes and synthetic vapor smoking devices are also prohibited.
4.5.4 Safety belt
When you are seated on the aircraft, you should fasten your safety belt for the duration of the flight.
4.6 Entry/Transit
4.6.1 Before you travel, you should understand in detail and abide by the relevant regulations of the country or region of exit, entry and transit. We are not responsible for any losses or adverse consequences suffered by you in violation of the above regulations during your travel.
4.6.2 If you are refused entry/transit, You should bear the transportation costs of your departure from the country or region. We will not grant a refund on the fare for which we have transported you to the point of refusal of entry/transit.
4.6.3 If we are required to pay any fines and penalties and bear any expenses because you fail to comply with the laws, regulations, decrees or other travel regulations of the relevant country or region, or your fail to present the required documents, or you are denied exit, entry or transit for any reason, you shall reimburse us for all the amounts we have paid or any expenses we have borne.

Article 5 Refusal and limitation of carriage

5.1 Right to refuse carriage
In the exercise of our discretion, we can refuse to transport you to ensure the safety and order of air transportation if the following situations or similar situations occur or are likely to occur (if you are an individual with a disability, please consult the "Regulations on the Transportation of Passengers with Disabilities of Air China Inner Mongolia Co., Ltd.".):
5.1.1 The carriage of you is in violation of any applicable laws, regulations, or orders of the country or region to be flown from, through, to or over;
5.1.2 The transportation of you may endanger or affect the safety, health, convenience, comfort of yours or other passengers or crew members. Examples:
A. Patients with known or suspected quarantine infectious diseases;
B. Those with special stench or special quirks, which may cause discomfort to other passengers;
5.1.3 Your mental, your behavior or physical state, including your impairment from alcohol or drugs, might endanger or harm the physical safety and property of yourself, other passengers and crew members. An example is that you are mentally ill and may cause harm to other passengers or yourself during the onset of the illness;
5.1.4 You have failed or are unable to observe our decrees or regulations with respect to safety, security and public health. Examples:
A. Those who are unable to take care of themselves due to injury, illness, infirmity or mental condition, who are not accompanied by a special person during the travel or whom the travel companion is unable to independently take care of or exercise any control over;
B. Those who carry devices for storing, generating or distributing oxygen.
5.1.5 You have refused to submit to a security check or your baggage has not be submitted to security check;
5.1.6 You have committed misconduct during the transport by air ever before, and we have reason to believe that such misconduct could occur again;
5.1.7 You have not paid the applicable fare, taxes, fees or charges;
5.1.8 You fail to present your valid travel document, or the valid travel document you present is not the same as that you presented at the time of ticket purchase, or you fail to present a valid travel document; or you refuse to hand over your travel documents to the crew for safekeeping by the crew based on relevant requirements;
5.1.9 You present a ticket that has been acquired unlawfully, or has been purchased from an entity other than us or our authorized sales service agents, or your ticket is a forged one;
5.1.10 You fail to observe the rules for non-smoking on board our aircraft or the use of electronic devices on board our aircraft;
5.1.11 You fail or refuse to obey the instructions of our crew members；
5.1.12 You fail to comply with the relevant requirements on baggage transportation set forth in these Conditions of Carriage.
5.2 Restricted carriage
5.2.1 Infants, minors, disabled persons and persons with reduced mobility, pregnant and lying-in women, injured, sick and post-operative passengers or other types of persons who need special assistance can be carried, provided we are informed in advance, our Conditions of Carriage are met, and we give our consent and make arrangements in advance.
5.2.2 Carriage of infants
Infant passengers should be accompanied by adults who have reached the age of 18 and have full capacity for civil conduct.
The infants we carry refer to those who were born 14 days after the date of travel (the 14th day from the day of birth) but are under 2 years old.
We do not provide air transportation services for premature babies less than 90 days old (newborns under 37 weeks of gestational age).
Each adult passenger can take up to two infants. One infant can be held in the arms of the adult passenger or sit on the adult’s lap, with the baby seat belt fastened. The other infant should occupy a separate seat. Infants occupying separate seats must be placed in a child (infant) restraint device which is approved by the aviation authorities, which you have prepared and which can be used on board, and such an infant must sit side by side with the adult. Moreover, it must be ensured that:
A. The child (infant) restraint device can be properly secured on the seat;
B. Infants can be properly fastened within the restraint device and their body weight shall not exceed the weight limit specified by the device;
C. During takeoff, landing, and taxiing of the aircraft, child restraint devices of such types as booster, vest, harness or knee hugging are not allowed.
5.2.3 Carriage of minors
5.2.3.1 Children who are 2 years old but less than 12 years old should be accompanied by adults who are at least 18 years old and have full capacity for civil conduct. Tickets with the same class of service as those of their travel companions should be purchased for infants.
5.2.3.2 For children who are at least 5 years of age but less than 12 years of age travel on the plane, if they are not accompanied by an adult who is at least 18 years of age and has full capacity for civil conduct, they should apply to us for unaccompanied children services in advance. With our consent, press Our rules are for ticket purchases. There is a limit on the number of unaccompanied children carried on each flight, and we have the right to refuse carriage for this reason.
5.2.3.3 The service of unaccompanied minors is available for children who have reached the age of 12 and are under the age of 18 and travel alone, and such service can be requested of the passengers’ own accord.
5.2.3.4 You can check with us, our authorized sales agents or authorized ground service agents for our regulations and service fee collection standards on the carriage of unaccompanied minors.
5.2.4 Transportation of passengers with disabilities and reduced mobility
We will provide air transportation services for the disabled and passengers with reduced mobility who are fit for air travel in accordance with the relevant laws and regulations on air transportation of the disabled persons and passengers with reduced mobility. For details, please refer to the "Regulations on the Transportation of Passengers with Disabilities of Air China Inner Mongolia Co., Ltd.".
5.2.5 Carriage for pregnant women
5.2.5.1 Changes in the cabin environment and uncertain air turbulence may have adverse effects on pregnant women. We strongly recommend that pregnant women consult a doctor before travel to confirm if they are fit for air travel.
5.2.5.2 For your safety, if you are pregnant less than 36 weeks, you need to present to us a pregnancy test report or a true and valid diagnosis certificate, signed or stamped by your doctor, indicating the number of weeks of your pregnancy. You can only be accepted for carriage after our verification of such documents.
5.2.5.3 We do not provide carriage to pregnant women over 36 weeks or more of pregnancy, for pregnant women whose expected date of labor is within 4 weeks (included), for pregnant women whose expected date of labor is approaching but whose exact date of labor still cannot be determined and who, it is already known, will have multiple births or are expected to have delivery complications, or for women who had childbirth less than 7 days ago or women who have shown signs of abortion.
5.2.5.4 You need to check-in at a physical check-in counter.
5.2.5.5 Even if you have met the requirements specified in 5.2.5.2, if you have obvious symptoms of discomfort, or if we reasonably decide that the continuation of your travel will bring danger to your personal safety, we still have the right refuse to carry you.
5.2.6 Transportation of injured and postoperative passengers
We will provide air transportation services for injured and postoperative passengers fit for air travel, as detailed in the "Air China Inner Mongolia Transportation Regulations on Injured, Sick and Post-operative Passengers"
5.3 Handling of the tickets after carriage refusal
If you are refused carriage based on Article 5 of these Conditions of Carriage, we will provide you with voluntary change or voluntary refund pursuant to Article 3.1.2 and 3.2.2 of these Conditions of Carriage.

Article 6 Carriage of baggage

6.1 Restrictions on the transportation of baggage
6.1.1 Items unacceptable as baggage
The following items cannot be carried as checked baggage, nor can they be taken into the cabin as unchecked baggage:
6.1.1.1 Items which are likely to endanger the aircraft or persons or property on board the aircraft, including but not limited to: explosive substances, devices and imitations (including ammunition, blasting equipment, pyrotechnic products, etc.); gases (including flammable and non-flammable non-toxic gases, toxic gases, compressed gases, etc.); flammable substances (including liquid combustibles, solid combustibles, such as lighters, matches, etc.) , spontaneous combustion substances and water-sensitive flammable substances; oxidants and organic peroxides; toxic substances and infectious substances; radioactive or magnetized substances; corrosive substances; dangerous or irritating substances and other dangerous goods.
6.1.1.2 Firearms and their main spare parts (including military, civilian, and public service guns; pistols, rifles, sub-machine guns, machine guns, anti-riot guns, air guns, shotguns, anesthesia injection guns, sample guns, prop guns, steel ball guns, tear gas guns, electric stun guns, etc.); state-controlled equipment such as controlled knives, ordnance, police equipment and other equipment regulated by the state (including batons, military or police knives, bayonets, electric shocks, defensive devices, crossbows, daggers, three-sided knives, three-sided knives for machining purposes) edge scrapers, knives with self-locking devices, single-edged knives that resemble daggers but longer than daggers, double-edged knives, and other similar single-edged, double-edged, three-edged sharp knives, etc.); other similar items and imitations of the above items.
Firearms and ammunition for sporting competition purposes can be accepted as checked baggage, subject to the requirements set forth in 6.2.5.3.
6.1.1.3 Items prohibited from transportation by laws, regulations, and decrees of the People's Republic of China or items prohibited from transportation by laws, regulations, or decrees of the countries of exit, entry or transit.
6.1.1.4 Items that, in our view, cannot be transported due to the following reasons: items that are not suitable for transportation due to the dangerous and unsafe nature of the items, or due to their weight, volume, packaging, shape, or nature; live animals (Section 6.2.5.1 of these Conditions of Carriage) (except for service dogs); fresh and live items emitting unmistakable pungent odors (like durian), anesthetizing and offensive substances or items of similar nature.
6.1.1.5 Any items that a stranger requests you to bring for him/her
If you want to know more about the items that cannot be transported as baggage, you can check with us, our authorized sales agents or authorized ground service agents.
6.1.2 Items you are NOT recommended to include in checked baggage for carriage
We strongly recommend that you not include the following items in or as checked baggage. You can take them into the cabin and take care of them yourself, provided that the requirements for unchecked baggage are met,
Important documents, commercial documents and information, valuable documents, currency, negotiable notes, jewelry, precious metals and their products, antique calligraphy and painting, fragile or fragile items, perishable items, samples, out-of-print printed matter or manuscripts, travel documents or Documents, electronic equipment (excluding spare batteries), medications that need to be taken regularly, ashes and musical instruments.
Our liabilities of compensation for the above-mentioned items are limited by these Conditions of Carriage as well as Chinese laws and international conventions.
6.1.3 Items restricted from carriage
Baggage of special shape, length, weight or of special nature, as well as items restricted from transportation as stipulated by applicable laws, rules and regulations and decrees can only be accepted for transportation if it meets our conditions for transportation and our consent is granted.
If you want to know more about the items restricted from carriage, see 6.2.5 and 6.3 of these Conditions of Carriage or contact us, our authorized sales agents or authorized ground service agents.
6.2 Checked Baggage
6.2.1 Packaging of checked baggage
6.2.1.1 Your checked baggage should be properly packed, properly buckled, tightly bound, able to withstand a certain amount of pressure, and be able to be safely loaded, unloaded and transported under normal operating conditions. At the same time, it shall meet our requirements for baggage packaging:
A. Baggage should be locked (except for special requirements).
B. No other items should be attached to the outside of the baggage.
C. Two or more pieces of baggage cannot be bundled as one piece of baggage.
D. Bamboo baskets, net bags, straw ropes, plastic bags, etc. cannot be used as the outer packaging of baggage.
For baggage whose packaging does not meet the requirements, we may refuse to accept it for transportation or, if we have accepted it for transportation, we will not be liable for any damage, except as otherwise provided for in Chinese laws and international conventions.
6.2.1.2 You should attach your name or other personal identification to the interior and exterior of your checked baggage.
6.2.1.3 After we receive your checked baggage, we will issue a baggage identification tag for each piece of your checked baggage.
6.2.2 Restrictions on the weight, size and number of checked baggage
The weight of each ordinary checked baggage shall not be less than 2 kg or 4 lbs, and shall not exceed 32 kg or 70 lbs.
The sum of the length, width, and height of each piece of ordinary checked baggage shall not be less than 60 cm or 24 inches, and shall not exceed 203 cm or 80 inches, including pulleys and handles. Items beyond the above restrictions shall not be transported as baggage.
Due to the limited capacity of the flight, we have the right to impose limitations on the maximum number of pieces of your checked baggage that are beyond the free baggage allowance.
6.2.3 Free allowance for checked baggage
We will determine your free baggage allowance based on the class of your ticket, the distance of the route and your membership level, etc. You can check with us, our authorized sales agent or our authorized ground service agents for your free baggage allowance.
If the class of service of your ticket is changed involuntarily, your free baggage allowance provided by your original class of service you have paid for still applies.
6.2.4 Charges for excess checked baggage
6.2.4.1 When your ordinary checked baggage exceeds the free baggage allowance standard, you need to pay the excess baggage fee for the excess baggage.
6.2.4.2 We will determine the excess baggage fees you need to pay based on the route of your ticket and the weight, size and number of pieces of excess baggage you check in. You can check with us, our authorized sales agents or authorized ground service agents for specific charging standards.
6.2.4.3 When we charge you excess baggage fees, we will issue a receipt for you.
6.2.4.4 Subject to our consent, you can collect your checked baggage at the stopover airport of the flight, and the excess baggage fees paid for the unused segment of the flight is not to be refunded.
6.2.5 Special checked baggage
Special checked baggage refers to checked baggage that is special due to its shape, length, weight or nature. Unless otherwise specified, the limit on the weight of each piece of special checked baggage is the same as that of ordinary checked baggage.
We will charge corresponding fees based on the route of your ticket and the type of special baggage you check in. You can check with us, our authorized aviation sales agents or authorized ground service agents for specific charging standards.
6.2.5.1 Small animals
The small animals to be carried are limited to domestic pet dogs and pet cats. However, cats, dogs and their hybrids that are prone to harm people and suffer from breathing problems, various dog and cat breeds that have short noses, dogs and cats that are pregnant, that were born no more than 8 weeks ago and that are in periods of breastfeeding, dogs and cats whose delivery was less than 7 days ago, or sick dogs and cats are not accepted for carriage.
If you are to check in small animals, you shall make an application for carriage in advance and provide a quarantine certificate and all relevant documents or certificates required for exit, entry or transit, and small animals can only be carried after we grant our consent. You must ensure that your small animals are properly crated, the animal container meets our requirements, failing which your animals will not be accepted for carriage. We have the right to limit the number of small animals to be checked on each aircraft, and such small animals can only be transported in the cargo hold.
During the process of transportation, if your small animals fail to arrive on time because your animals are denied entry or transit by relevant countries, or the small animals are injured, get sick, escape or are dead under normal transportation conditions, we will have no liabilities, except as otherwise provided for in Chinese laws or international conventions.
You shall bear full responsibility for all damages or injuries that the animal may cause to other passengers or us, and we reserve the right to make claims against you later.
6.2.5.2 Sports gear
We transport only various types of equipment, devices and supplies used in competitive sports and fitness exercises. If you check sports equipment (except golf bags) that exceed the size limit of ordinary checked baggage, you should make an application in advance and such equipment can only be accepted for carriage with our consent. We can refuse to accept it for carriage if the conditions of the aircraft are not suitable for such transportation.
Your checked sports equipment shall be packed properly, packed in a way of the original factory, or packed professionally or in a way approved by us, in a way which can withstand a certain amount of pressure and which can ensure the baggage can be safely loaded, unloaded and transported under normal operating conditions. Any inflatable sports equipment must be deflated for transportation.
6.2.5.3 Shooting guns and bullets for competitive sports
We only carry guns and bullets for competitive shooting sports. You shall make an application to us in advance, and such items can only be accepted for carriage with our consent.
Firearms should be unloaded, secured, and individually and properly packaged according to our regulations. Each gun box shall contain no more than 2 rifles, or no more than 5 pistols; each passenger can check up to 5 kilograms of bullets (gross weight), and a single piece of checked baggage containing bullets must not exceed 5 kilograms.
6.2.5.4 Small electrical appliances, instruments and media equipment
The small electrical appliances, instruments and media equipment we carry refer to the small electrical appliances, instruments and media equipment used in work and life that meet the size requirements of ordinary checked baggage.
Small electrical appliances, instruments and media equipment shall be packed properly, packed in the original way their manufacturers did or packed in a professional way. They need to be packaged well, locked properly, and tied firmly in a way which can withstand a certain amount of pressure and which can ensure the baggage can be safely loaded, unloaded and transported under normal operating conditions.
You can take the unchecked baggage into the cabin to and take care of it by yourself, provided the requirements for unchecked baggage are met.
6.2.5.5 Fishing gear
Fishing gear includes a tool box, a fishing basket or canvas bag, a pair of fishing rods and their packaging bags or box.
Fishing gear can only be transported as checked baggage, and you shall pack the checked fishing gear properly.
6.2.5.6 Musical instruments
Musical instruments can be transported as checked baggage. You shall submit an application to us in advance, and it is only after we grant our consent can they be transported. Overweight and oversized musical instruments such as piano, harp, timpani, etc. cannot be transported as baggage.
Musical instruments shall be packed properly, packed to the maximum extent possible in the original way their manufacturers did or packed in a professional way. They need to be packaged well, locked properly, and tied firmly to such an extent as to withstand a certain amount of pressure for safe loading, unloading and transportation by baggage personnel.
You can take the unchecked baggage into the cabin and take care of it by yourself, provided the requirements for unchecked baggage are met.
6.2.5.7 Aquatic products
The aquatic products we carry refer to animal and plant products and processed products produced by marine and freshwater fisheries. When aquatic products are checked as baggage, the restrictions on their size and weight are the same as ordinary checked baggage and can only be transported on domestic flights.
Aquatic products should be firmly packed and sealed to ensure no peculiar smell and liquid escapes during the transportation. They should be crated in foam boxes encased in cardboard boxes. Foam boxes should have four sides, bottom and top, and the sides of the boxes shall not be less than 2 cm in thickness, with no damage or cracks. The bottom of the foam box should be covered with absorbent materials, such as absorbent paper, absorbent sponge or sawdust. The cardboard box and the foam box must match, and it is forbidden to stick two foam boxes into one cardboard box. Damp, deformed, or recycled foam boxes are not acceptable as packaging for aquatic products.
You should bear full responsibility for any personal injury or property damage that might arise from the aquatic products during the transportation.
6.2.5.8 Alcoholic drinks
Alcoholic drinks can only be transported as checked baggage. Their labels should be comprehensive and clear and seen in retail packaging, and the volume of each container should not exceed 5L. The outer packaging should be solid and sealed to ensure that no peculiar smells are emitted and no liquid leaks. There are no restrictions on the quantity transported when the volume percentage of alcohol is less than or equal to 24%, but each passenger can check up to 5L when the volume percentage of alcohol is greater than 24% and less than or equal to 70%. We will refuse carriage when the volume percentage of bulk wines/liquor and alcohol is greater than 70%.
If there are more stringent legal and regulatory requirements for the origin, transit, and destination of flights, we will comply with the applicable local laws and regulations.
6.2.5.9 Dry ice
Subject to our consent, when your perishable items need to be kept fresh, you can carry dry ice up to 2.5 kg (5 lbs) as checked or unchecked baggage. The dry ice packages must have vent holes. When the items are to be transported as checked baggage, and the baggage must carry the lettering "carbon dioxide" or "dry ice".
6.2.5.10 Small medical or clinical mercury-containing thermometers
They can only be transported as checked baggage. You can only check up to one such thermometer, and place it in a safety box.
6.2.5.11 Sharp objects, blunt objects, tools and other similar items other than controlled knives
Sharp objects, blunt objects, tools and other similar items other than controlled knives include, but are not limited to: kitchen knives, fruit knives, table knives, handicraft knives, scalpels, scissors, steel files, axes, short sticks, hammers, drills (including drills), chisels, cones, saws, bolt guns, nail guns, screwdrivers, crowbars, hammers, pliers, welding guns, wrenches, axes, hatchets (axes), vernier calipers, ice axes, ice crushers, darts, slingshots, bows, arrows, buzzer self-defense devices, etc.
Such items can only be transported as checked baggage. The restraints on the sizes of such items to be checked are the same as those on ordinary checked baggage. When such items are checked separately, they shall be packaged in such a way that they won’t cause any harm and cannot be easily identified.
6.2.5.12 Electric wheelchairs and electric equipment for increased mobility
We only accept applications for the transportation of electric wheelchairs or electric equipment for increased mobility used by passengers with reduced mobility due to disabilities or health conditions. Electric wheelchairs or electric equipment for increased mobility are not subject to the weight and size restrictions of ordinary checked baggage, but can only be transported after we grant our consent. The electric wheelchair or electric equipment for increased mobility for your journey should be checked in at the check-in counter.
The electric wheelchair or electric equipment for increased mobility shall in compliance with the relevant provisions on the transportation of dangerous goods and meet the requirements on the number of such electric wheelchairs and the number of pieces of such electric equipment for increased mobility set forth in applicable laws.
The electric wheelchair or electric equipment for increased mobility you check in should meet our relevant regulations on the transportation of dangerous goods, and you can check no more than two checked electric wheelchairs or two pieces of electric equipment for increased mobility for free.
Our electric wheelchair service is applicable to electric wheelchairs and electric equipment for increased mobility fitted with non-leakage batteries, leakage batteries, and lithium batteries. For the capacity of wheelchairs of lithium batteries, the rated power shall not exceed 300 watt hours. If the wheelchair is powered by two batteries, the rated power of any one of the batteries must not exceed 160 watt-hours. At the same time, one extra battery with a rated power of no more than 300 watt-hours or two spare batteries with a rated power of no more than 160 watt-hours can be carried at the same time.
If the electric wheelchair battery can be removed, it should be. The two poles of the removed battery and spare battery should be insulated to prevent short circuit, and you should take the batteries with you.
6.2.6 Declared value services for baggage
We can provide declaration value service for checked baggage. You can apply for a value declaration for your checked baggage of your own discretion, but the checked baggage with declared value should be subject to the relevant provisions of our checked baggage and value declaration service.
6.2.7 Collection and delivery of checked baggage
6.2.7.1 You should check and claim your checked baggage as soon as possible with your baggage identification tags at your destination or stopover airport. If necessary, you should present your ticket for inspection by us or our authorized ground service agent. Only the holder of the baggage identification tags has the right to claim the checked baggage. We will not confirm whether the person claiming the baggage is indeed you, and will not be held liable for the losses and expenses incurred thereby.
6.2.7.2 If you cannot present your baggage identification tags but request claiming your checked baggage, you can only claim it after providing certificates approved by us.
6.2.7.3 If your checked baggage is not claimed within 90 days from the date of its arrival, we will dispose of the baggage without notifying you and we will not shoulder any liabilities for that. For the perishable items in your baggage, we have the right to dispose of them 72 hours after the baggage arrives without shouldering any liabilities.
6.2.7.4 Your checked baggage will be carried on the same plane as you as far as possible, unless it may be carried or terminated by subsequent flights due to operational, safety or security reasons. If your checked baggage is transported on a subsequent flight due to your reasons, you need to pick it up at the airport yourself. Otherwise, we will deliver it to you free of charge, unless otherwise provided for applicable laws, regulations and decrees.
6.2.7.5 If your checked baggage is missing or your checked baggage is lost after you arrive at your destination, please report it to us immediately.
6.2.8 "Fully authorized" baggage through service for checked baggage
6.2.8.1 For flights involving domestic-to-international or international-to-domestic connections operated by Air China or Air China Inner Mongolia for the whole journey, if "full commission" non-baggage claim service is available at the customs of the connecting airport, we will provide "full commission" service at the departure airport to have your baggage checked through to the final destination. At the connecting airport, you do not need to claim your checked baggage, and you authorize us to handle the customs procedures for the checked baggage on your behalf. If need be, we will go through the opening and inspection procedures for your checked baggage according to customs requirements. Do not put any items that should be declared to Chinese customs into such checked baggage.
6.2.8.2 You shall bear the responsibilities related to customs declaration and inspection. We are not responsible for baggage delays or losses caused by customs inspections.
6.2.9 Payments for temporary living expenses
If your destination is not your place of residence, and if your baggage fails to arrive on the same plane due to our reasons, causing you to stay overnight without baggage and thus causing inconvenience to your stay, we will provide you with a one-time payment for your temporary living expenses. The standards are detailed in the "Air China Inner Mongolia’s Payments for Passengers’ Temporary Living Expenses".
6.3 Unchecked Baggage
6.3.1 Restrictions on the weight, size and number of pieces of unchecked baggage
The weight of a single piece of unchecked baggage carried by each passenger in first class and business class shall not exceed 8 kg or 17 pounds; the weight of a single piece of unchecked baggage carried by each passenger in premium economy class and economy class shall not exceed 5 kg or 11 pounds ；
Each piece of unchecked baggage shall not exceed 55 cm or 22 inches, 40 cm or 16 inches, 20 cm or 8 inches in length, width, and height respectively, including pulleys and handles. It must be ensured that the baggage can fit into the overhead closed baggage compartment .
Each passenger in first class and business class can carry 2 pieces of unchecked baggage; each passenger in premium economy class and economy class can carry 1 piece of unchecked baggage.
In addition, you can also carry 1 personal item that can be stowed under the seat in front of you, such as handbag, briefcase, laptop bag, camera bag or other items of similar sizes or smaller items.
Passengers traveling with infants can also carry infant food and infant diapers on the flight; a portable foldable baby stroller that can be taken into the cabin, with its length, width and height after stroller is folded not exceeding 55 cm (22 inches) in length, 40 cm (16 inches) in length and 20 cm (8 inches) in width. Any strollers with dimensions that go beyond what’s specified above will be transported as checked baggage.
Auxiliary items such as crutches, prostheses, electronic cochleae, hearing aids, sticks for the blind, glasses for the blind, visual aids, folding manual wheelchairs and the likes to be used from time to time on the flights by disabled, injured and sick passengers with reduced mobility can be brought into the cabin, unless they pose safety hazards. If there is no storage facility or space in the cabin, it can be checked in for free.
6.3.2 Service dogs
For the specific requirements on service dogs in the cabin, please refer to the "Air China Inner Mongolia Regulations on the Transportation of Disabled and Inconvenient Travelers"
6.3.3 Portable oxygen concentrators (POC)
The portable oxygen concentrators (POC) that we carry refer to devices that separate oxygen in the air through molecular sieve technology and provide users with oxygen with an oxygen concentration of ≥90±3%. The devices do not have pressure storage components and distribution mechanism, and do not produce oxygen independently under pressure.
For passengers who need to use their POCs for the entire flight, they should contact with us in advance and provide a Physician Statement approved by us. Passengers must have an ample supply of fully charged batteries plus three hours of extra battery time for the flight. POC should be authorized and we shall take no responsibility for the POC. Lithium-ion batteries with a lithium content below 2 grams or with a rated energy lower than 100 watt-hours are not subject to 6.3.8. You shall take responsibility of the function and state of your POC.
6.3.4 Continuous positive pressure ventilator
The continuous positive airway pressure (CPAP) we carry refers to devices used to prevent you from snoring during sleep. Such devices can only be used during cruising phase of the flight.
6.3.5 Seat occupying baggage
If you need an extra seat for your baggage, you should make an application to us for the service in advance and pay the relevant fees.
Unless otherwise provided for in clause 6.3.6 of these conditions, the weight of the seat occupying baggage shall not exceed 75 kg or 165 lbs in weight, and the linear dimensions of such baggage, including those of the packaging, shall not exceed 100 cm or 40 inches, 60 cm or 24 inches, 40 cm or 16 inches in length, width and height respectively.
The class of service of the ticket you purchase for your seat-occupying baggage should be the same as that of your ticket on which you travel. The seat occupied by the baggage should be immediately next to you, with no aisle in between. Seat-occupying baggage must not hinder you and other passengers from evacuation, or block the outside view by the window, and shall not obscure any passenger notices and exit signage.
6.3.6 Seat occupying musical instruments
When musical instruments are transported as seat-occupying baggage, you should make an application to us for the service in advance and pay the relevant fees.
The weight of musical instruments as seat-occupying baggage shall not exceed 75 kg or 165 lbs, and the length, width, and height including the package shall not exceed 140 cm or 55 inches, 50 cm or 20 inches, 40 cm or 16 inches respectively.
The class of service of the ticket you purchased for your seat occupying musical instrument should be the same ash the class of service of the ticket on which you travel. The seat occupied by the musical instrument should be immediately next to you, with no aisle in between, and can only be stowed on the floor by the window. Seat occupying musical instrument shall not hinder you and other passengers from evacuation, and shall not block the outside view by the window, and must not obscure any passenger notices for passengers and exit signage.
6.3.7 Human ashes
Human ashes should be properly packaged to ensure that the contents inside the packaging are not easily identifiable. If you want an extra seat for the ashes, the relevant requirements set forth in 6.3.5 of these Conditions of Carriage apply.
6.3.8 Spare batteries, mobile power sources
Spare batteries for portable electronic devices (including lithium batteries, nickel-metal hydride batteries and various types of dry batteries), mobile power sources (including power banks and various types of mobile charging equipment) can only be transported as unchecked baggage, and shall not be carried as checked baggage or packed in checked baggage.
The rated energy of the lithium battery mobile power source you carry shall not exceed 160 watt hours, and you can only carry up to 2 regardless of the rated energy.
You can only carry up to 8 spare lithium batteries and lithium battery mobile power sources, and up to 2 of the following three types:
Spare lithium-ion batteries with a rated energy between 100 watt-hours and 160 watt-hours;
Spare lithium metal batteries with a lithium content between 2 grams and 8 grams;
Lithium battery mobile power sources with rated energy between 100 watt hours and 160 watt hours.
It is strictly forbidden to carry the lithium batteries with safety defects recalled by the manufacturer and the lithium batteries and lithium battery mobile power sources without clear lettering indicating their rated energy or their lithium metal content. It is strictly forbidden to carry lithium battery mobile power sources no for personal use. It is strictly forbidden to use lithium battery mobile power during the flight.
6.3.9 Mercury barometer or mercury thermometer for meteorology
Meteorological mercury barometers or mercury thermometers can only be transported as unchecked baggage. Subject to our consent, each representative of the Meteorological Administration of the government or similar official agencies may carry one mercury barometer or mercury thermometer.
Mercury barometer or mercury thermometer for meteorological purposes should be placed in solid packaging. Inside the packaging it must be sealed off hermetically with an inner material or a sturdy leak-proof and anti-penetration material bag. The packaging shall be such as to prevent any mercury leakage.

Article 7 Overbooking

7.1 General provisions
7.1.1 In order to ensure that more passengers can take their desired flights and reduce the seats that might otherwise go empty due to temporary cancellation of travel plans by some passengers, we might overbook some flights to a reasonable extent.
7.1.2 We will take into full consideration the routes, flight schedules, times, aircraft types and flight connections to come up with reasonable proportion of overbookings to the number of available seats on each flight so that the number of passengers being denied boarding due to overbooking can be minimized.
7.1.3 If the actual number of passengers on board exceeds the actual number of available seats due to overbooking, we will look for passengers who voluntarily give up their itineraries, based on our procedures for soliciting volunteers. In the case where we fail to have enough passengers who voluntarily give up the itineraries, we will refuse boarding to some passengers. We can issue proof of denied boarding for you upon request.
7.2 Procedure for providing information and soliciting volunteers
If an overbooking occurs on a flight, we will, before flight departure, release information about the overbooked flight through telephone, text messages, notices or on-site broadcasts, solicit volunteers who are willing to give up their itineraries, and make clear the relevant compensation and service standards.
7.3 Rules on priority boarding
Where we fail to recruit enough volunteers, we will designate the passengers for priority boarding, based on the principles of public order and conscience, the needs of special passengers such as the elderly, the young, the sick, and the disabled, as well as the subsequent flight connections and other factors and also taking into consideration the following sequence:
1. Passengers on emergency official duties for the country;
2. Personnel from the Organ Acquisition Organization (OPO) who carry donated organs;
3. Old, weak, sick, disabled, pregnant passengers and unaccompanied minors who have special service needs with the consent of Air China or Air China Inner Mongolia and for whom arrangements have been made in advance;
4. Active duty military, police and fire fighting and rescue personnel with valid ID documents;
5. Passengers who have reserved seats on subsequent connecting flights and cannot connect to subsequent flights by the change of the previous flight;
6. Priority shall be accorded for protection in accordance with cabin class from highest to lowest.When the cabin class is the same, priority shall be given for protection according to the “Phoenix Miles” membership level and Star Alliance membership level.
7.4 Compensation for denied boarding
7.4.1 Compensation standards
We will determine your compensation amounts based on the class of service of your ticket, the distance of the route, and the planned departure times of the new subsequent flight you have been arranged on and the original flight. The compensation standards are detailed in the "Compensation Standards for Overbooking and Involuntary Class Downgrades of Air China Inner Mongolia Flights". If you do not fully comply with the relevant requirements on ticketing, travel and restricted carriage specified in these Conditions of Carriage or if you fall into the category of those to be denied boarding based on these Conditions of Carriage, you will not qualify for compensation for denied boarding.
If compensation standards for overbooking or denied boarding are specified in the laws of the countries and regions linked to the flight, we will determine your compensation amount in accordance with such applicable laws and regulations.
7.4.2 Methods of compensation
We will provide compensation to you in a mutually agreed manner in the forms of cash, proportional transportation credit voucher, electronic compensation vouchers, or consumable mileage.
7.5 Services after denied boarding
If you fail to take the original flight due to overbooking, we can provide you with the following service guarantees:
We will, based on 3.1.3 of these Conditions of Carriage, provide you with involuntary change service and arrange you on the earliest available flight, to ensure your departure as soon as possible. If the flight arranged for you is on the next day or later than that, we will provide with free meals and accommodations; or
We will grant you involuntary refund based on 3.2.3 of these Conditions of Carriage.
If there are specific requirements in the laws and regulations of the countries and regions involved in the flight, we will provide services to you in accordance with such applicable laws and regulations.

Article 8 Flight delays, cancellations and diversions

8.1 General provisions
8.1.1 The flight time or aircraft type stated in the flight schedule is not part of the air transportation contract between us and you, and may change between the day of its announcement and the day you actually start your travel.
8.1.2 After ticket purchase, we may change the flight schedule and keep you informed of such changes through the contact information reserved at the time of ticket purchase, such as your SMS or email.
8.1.3 We will take all measures that can be reasonably required to avoid delay, cancellation and diversion of your flight. If we have taken all measures that can be reasonably required or it is impossible to take such measures, we will not be liable for any losses caused to you, unless otherwise provided for in Chinese laws and international conventions.
8.2 Services after flight delays, cancellations and diversions
8.2.1 Ticketing services
After the flight is delayed, cancelled or diverted, you can opt to have your ticket changed or get a refund on your ticket based on these Conditions of Carriage. Subject to your consent, we can also transport you, by other means of transportation agreed upon by both you and us, to the destination point stated on you ticket, without you being charged any additional fee.
After your flight is canceled, you can also opt to get a refund on your ticket without being charged the refund handling fee, despite the restrictions specified in the conditions of use of your ticket.
8.2.2 Information services
If your flight is delayed or cancelled at the place of origin, or delayed or cancelled at a stopover, or is diverted, we will provide you with flight status information as required.
8.2.3 Meals and accommodation services
If your flight is delayed or cancelled at the place of departure due to the reasons on our part such as maintenance, flight scheduling, crew, etc., we will provide you with meals and accommodation services as required based on the actual situation.
If your flight is delayed or cancelled in the place of departure due to reasons not on our part related to weather, unexpected event, air traffic control, security, and passenger check, we will help arrange meals and accommodations for you based on the actual situation, and you shall be responsible for all related expenses incurred.
We will provide meals or accommodations to you at the stopover place or alternate place of the flight if, for any reasons, your flight is delayed or canceled in the agreed stopping place or your flight is diverted.
If the requirement is also specified in the laws and regulations of the countries and regions linked to the flight, we will provide services to you in accordance with such applicable laws and regulations.
8.2.4 Proof of flight delays or cancellations
We will provide you with written proof of your flight delay or cancellation upon request. This written certificate shall not be used as the basis for us to granted involuntary ticket changes and involuntary refunds, and to provide related services and compensation for you.
8.3 Compensation in the case of flight delays
8.3.1 Conditions and standards on the compensation
If your flight is delayed due to reasons on our part, we will provide compensation based on the actual situations of delay. If the actual length of delay is four(4) hours or more, but less than eight(8) hours, the compensation for each passenger is RMB 200. If the actual length of delay is eight(8) hours or above, the compensation for each passenger is RMB 400, except as otherwise provided for by applicable laws.
If the flight delay or cancellation requirements are specified in the laws and regulations of the country or region involved in the flight, we will provide compensation to you in accordance with such applicable laws and regulations.
8.3.2 Methods of compensation
We will provide compensation to you in a mutually agreed manner in the forms of cash, proportional transportation credit voucher, electronic compensation vouchers, or consumable mileage.

Article 9 Additional services

Article 10 Channels for complaints handling

Article 11 Liability for damages

11.1 General provisions
11.1.1 Our liability for damages incurred by you during air transportation is bound by Chinese law, applicable international conventions and these Conditions of Carriage. We are only liable for your actual damage caused by our actual air transportation activities in accordance with these Conditions of Carriage and the limits of liability stipulated by Chinese laws or applicable international conventions. If no Chinese laws or applicable international conventions can be cited, these Conditions of Carriage apply. The transportation responsibilities of other carriers related to you in your travel are subject to the laws of the country where they are located and the conditions of carriage of the carriers in question.
11.1.2 We are not liable for any losses caused by our compliance with applicable laws and international conventions or your failure to comply with such applicable laws and international conventions.
11.1.3 Unless otherwise specified in these Conditions of Carriage, our liability to you based on applicable laws or conventions is limited to the direct losses proven by the evidence you provide. We are not responsible for any indirect, punitive, disciplinary, or other non-compensatory losses.
11.1.4 If the damage is caused or contributed to by the fault of you or the claimant, our liability shall be exempted or reduced accordingly in accordance with applicable laws or international conventions.
11.1.5 Unless expressly provided for, these Conditions of Carriage shall not make us waive any provisions in applicable laws or conventions that exempt us from or limit our liabilities.
11.1.6 Our contract of carriage, including these Conditions of Carriage and provisions on exemption of liabilities or limitation on liabilities, also applies to our agents and employees. In any case, the total amount of compensation received from us and our agents and employees shall not exceed our limits of liability under applicable laws or international conventions
11.2 Liability for compensation for personal injury
Events that occur on a civil aircraft or during your embarkation on or disembarkation from a civil aircraft: for losses from the personal injury or death, when it comes to domestic air transportation, we will be liable based on the "Civil Aviation Law of the People's Republic of China" and the state’s relevant provisions on the limitations of liability in domestic air transportation; when it comes to international air transportation defined by international conventions, we will be liable based on such international conventions; when it comes to the international air transportation not defined by the Warsaw Convention, the Hague Protocol, or the Montreal Convention, we shall be liable for compensation in accordance with the relevant provisions of the Montreal Convention. However, we are not liable for any illness, injury, disability, death, etc. caused or aggravated by your physical condition.
11.3 Liability for damage to baggage
11.3.1 We are not responsible for any loss of baggage that occurs due to the natural attributes, inherent defects, quality or defects of the baggage itself. You should ensure that the outer packaging is in good condition and the contents of your baggage are well packaged. We are not responsible for the losses caused to you because your baggage is not properly packaged.
11.3.2 Unless the loss occurs by the misconduct of us, our agents and employees, we shall not be liable for the loss of your unchecked baggage.
11.3.3 If your baggage is damaged and you have not applied for value declaration services and paid related additional fees, we shall be liable for compensation according to the reduced value of the baggage, including repairs, cash compensation, etc., within the liability limits stipulated by relevant applicable laws or international conventions. If you have applied for the declared value services and paid the relevant additional fees, we shall be liable within the amounts of the declared value, but the maximum amounts shall not exceed the actual benefits of the baggage when it is delivered at the destination.
11.3.4 We are not responsible for any damage caused by your baggage or contents. You shall be liable for the damage caused by your baggage or its contents to others, their property, including other baggage or its contents, and to our property.
11.3.5 For losses arising from the destruction, loss or damage of the checked baggage, as long as the event that caused the destruction, loss or damage has occurred on the aircraft or during any period where the checked baggage is under our control: for domestic air transportation, we assume responsibility based on the "Civil Aviation Law of the People's Republic of China" and the country's relevant domestic air transportation carrier liability limits; for international air transportation defined by international conventions, the liability provisions of the corresponding international conventions shall apply; for international air transportation not defined by the Warsaw Convention, the Hague Protocol, and the Montreal Convention, we shall refer to the relevant provisions of the Montreal Convention. Liability.
11.3.6 In the event that we are liable for baggage compensation to you in accordance with the provisions of these Conditions of Carriage, we will bear the liability for baggage compensation according to the damage actually incurred within the compensation limit specified below: for domestic air transportation, the compensation limit for non-checked baggage of each passenger is RMB 3000, and the compensation limit for checked baggage of each passenger is RMB 100 per kilogram. When it comes to the international air transportation defined by the Montreal Convention, the compensation liability shall be based on the baggage compensation liability limits stipulated by the Montreal Convention; when it comes to the international air transportation defined by the Warsaw Convention, the compensation liability shall be based on the compensation liability limits for checked baggage and unchecked baggage stipulated by the Warsaw Convention.
11.3.7 If there are items in your baggage that cannot be transported as baggage as specified in paragraphs 6.1.1 of these Conditions of Carriage, we will not be liable for the loss of, damage to or confiscation of such items, unless otherwise provided for in Chinese laws and international conventions.
11.3.8 When the checked baggage is delivered and the holder of the baggage identification tags accepts the checked baggage without raising any objections, this is the preliminary evidence that the checked baggage has been delivered in good condition and is in conformity with the contract of carriage, unless you provide evidence to the contrary. If your checked baggage is damaged, you should notify us in writing immediately when you find it, and at the latest within 7 days from the date of receipt of the checked baggage. If your checked baggage is delayed, you should, at the latest, raise an objection to or make claims against us in writing within 21 days from the day of the delivery of the checked baggage to you.
If you do not file an objection within the above-mentioned time period, you shall not file a suit against us.
11.3.9 We will grant a refund on the excess baggage fee that you have paid when making compensation for your lost baggage.
11.4 Liability for third-party services
If we arrange for you a service other than air transportation provided by a third party, or if we issue you a ticket or receipt of payment for ground transportation, hotel reservations, or vehicle ride provided by a third party (non-air) transportation or service, when arranging the above services, we are only an intermediary between you and the service provider. You and the third-party service provider shall directly conclude a contract, and the terms and conditions established by the service provider apply. We are not responsible for whether you can get such services or the quality of the services. The terms and conditions of the third-party service provider apply to such services.

Article 12 Other provisions

Article 13 Definitions

The “Conditions of Carriage”: refers to the "General Conditions of Carriage of Air China Inner Mongolia Co., Ltd". Unless otherwise specified, the following terms in these Conditions have the following meanings:
13.1 “We”: means Air China Inner Mongolia.
13.2 “You” or “Passenger”: means any person, except members of the crew, carried or to be carried in a civil aircraft pursuant to a ticket.
13.3 Carrier”: means an public air transportation enterprise that carry passengers and baggage in order to earn profits.
13.4 "Ticketing carrier": refers to the carrier that uses the ticket stock and ticket numbers of the carrier to sign an air transportation contract with the passenger.
13.5 “Operating carrier": means a carrier that performs related transportation under the authorization of the issuing carrier.
13.6 "Authorized sales agent": refers to a passenger transportation sales agent company authorized by us to sell our air transportation services on our behalf and within the framework of our authorization.
13.7 "Authorized ground service agent": refers to an enterprise authorized by us to provide ground service agency services for air transportation of passengers and baggage on our behalf and within the agreed scope of authorization.
13.8 "Ticket" is a type of transportation certificate, including paper ticket and electronic ticket.
13.9 "Conditions of use of ticket": It means the applicable conditions of use of fares applicable to the designated seat class codes or fare types.
13.10 "Ticket Change" refers to situations where flight schedules, flight dates, class, carrier (endorsement), etc., are changed.
13.11 “Flight”: refers to the act of flying performed along a specific air route at a specific time on a specific date.
13.12 “Agreed Stopping Place”: refers to the place, except the place of departure and the place of destination, set out in the ticket or shown in our timetables as scheduled stopping places on your route.
13.13 "Class of service": refers to the classification of aircraft cabin configurations, including first class, business class, premium economy class, and economy class.
13.14 "Classes": refers to the class code shown on your ticket.
13.15 "Fare": refers to the price of air transportation services provided by the carrier using civil aircraft to transport passengers from the airport of departure to the airport of destination, excluding the taxes and fees collected in accordance with national regulations.
13.16 "Normal fare": means the highest fare of first class, business class, premium economy class and economy class during the applicable period.
13.17 "Special fare" means other fares that are not normal fares.
13.18"Reservation/booking": means the reservation of your reserved seat, classes, or the weight and volume of baggage.
13.19 "Valid ID": means the valid certificate required by the relevant government authorities to prove your identity that you should present when purchasing tickets and boarding flights.
13.20 "Valid travel documents": include valid ID documents and all other documents for exit, entry, transit and health required by laws, regulations, decrees or other regulations of other relevant countries or regions.
13.21 "At least X years old": refers to the calculation based on the year, month and day of the Gregorian calendar, starting from the day of the first birthday.
13.22 "Fail to Check in" : refers to your failure to complete the flight check-in procedures within the prescribed time, or your failure to travel because your travel documents are not in compliance with relevant rules and regulations.
13.23 "Fail to Board": refers to the situation where you fail to get on board your flight after check-in is completed at the departure airport or the transit airport shown on your ticket.
13.24 "Take a wrong flight": means the situation where you have taken a flight that is not shown on the ticket.
13.25 “Baggage” :means the necessary, and an appropriate quantity of, personal articles that you wear and use for convenience and comfort during the travel.
13.26 “Checked baggage” means the baggage which you hand over to the carrier for transportation and for which we have issued the baggage identification tag.
13.27 “Unchecked Baggage” means any of your baggage, other than checked baggage, which you taken into the cabin and you are to take care of by yourself.
13.28 “Baggage identification tag” means a document issued solely for identification of checked baggage.
13.29 “Overbooking” means the situation where the carrier sells more seats than the number of seats available on a flight in order to reduce the number of seats that would otherwise go empty.
13.30 "Volunteer" means the passenger who, in response to the carrier's call, is willing to accept conditions of compensation provided by the carrier and give up his/her reserved seat on his/her flight.
13.31 "Transportation Credit Voucher (TCV)" refers to a special transportation document issued by us to provide various types of compensation to passengers, which can be used, in favor of the passenger named on it or another person designated by the passenger, to exchange for a ticket on a flight operated by us, or to pay excess baggage fees, fare differences, change handling fees, etc. But TCV cannot be used to pay various taxes. TCV is valid within one year from the date of its issuance.
13.32 "Electronic compensation voucher": refers to a mode which is used as a substitute for currency when we offer service compensation or damage indemnity to passengers.
13.33 "Consumable Mileage": means the mileage which you earn, based on our rules, when flying on the member carriers of Air China system Air China’s partner carriers, or making purchases at non-airline partners (excluding special retailers), or participating in "PhoenixMiles" promotions, etc., and which can be used for awards.
13.34 "Domestic air transportation” means the transportation where, according to the contract of transportation signed by you and us, the place of departure, the destination and the agreed stopping place are all situated in the People’s Republic of China.
13.35 "International air transportation” means the transportation where, according to the contract of transportation signed by you and us, the place of departure. or the destination or the agreed stopping place, whether or not there is a break in the transportation or a connection, is not situated in the People’s Republic of China.
13.36 "The laws of the People's Republic of China" or "the laws of China": refer to the laws of the People's Republic of China, except for the laws of the Hong Kong SAR, Macau SAR of the People's Republic of China and Taiwan Region of the People's Republic of China for the purpose of these Conditions of Carriage.
13.37“Conventions” means whichever of the following instruments is applicable:
The Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (Warsaw Convention, in short; for details, see http://www.caac.gov.cn/XXGK/XXGK/GJGY/201510/t20151029_8979.html);
The Warsaw Convention as amended at The Hague on 28 September 1955 (Hague Protocol, in short; for details, see http://www.caac.gov.cn/XXGK/XXGK/GJGY/201510/t20151029_8978.html);
The Convention for the Unification of Certain Rules for International Carriage by Air, done at Montreal on 28 May 1999 (Montreal Convention, in short; for details, see http://www.caac.gov.cn/XXGK/XXGK/GJGY/201510/t20151029_8976.html).
13.38 "Flight departure delay" refers to the situation where the adjusted scheduled flight departure time or the actual flight departure time is over 15 minutes later than the scheduled flight departure time shown on the ticket.
13.39 "Flight arrival delay" refers to the situation where the time the wheel choke is placed after the flight arrives is over 15 minutes later than the scheduled flight arrival time.
13.40 "Advance flight departure" refers to the situation where the adjusted scheduled flight departure time is earlier than the scheduled flight departure time shown on the ticket.

Article 14 Entry into force and modifications

Shenzhen Airlines General Conditions of Carriage

Article 1 Scope of Application

1.1 Basic Principles
1.1.1 Unless otherwise specified in Article 1.1.2, 1.2 and 1.3, they are applicable to the fee based public air transport operated by Shenzhen Airlines for transporting passengers and luggage. These Conditions of Carriage form part of the contract between us and the passenger, and the rights, obligations and responsibilities of both parties are bound by these Conditions of Carriage.
1.1.2 If the provisions in these Conditions of Carriage change frequently, we may formulate relevant regulations separately and treat them as part of these Conditions of Carriage. If the separately formulated regulations are inconsistent with these Conditions of Carriage, the separately formulated regulations shall take precedence over these conditions.
1.1.3 The document also apply to transportation with free and special fares. When the conditions or rules of free and special fares are inconsistent with this document, the conditions or rules of free and special fare for that ticket shall prevail over this document.
1.1.4 If we sell tickets or perform check-in for the flights of other carriers, we will only act as an agent of such carriers. You are requested to develop an understanding of the operating carriers’ transportation regulations.
1.2 Charter Transportation
For the transportation performed pursuant to a charter agreement, these Conditions of Carriage apply only where these Conditions of Carriage are incorporated by reference in the provisions of the charter agreement or in the conditions of use the charter flight ticket.
1.3 Code Sharing
On some flights, Shenzhen Airlines has implemented "code sharing" with other carriers. This means that even if the passenger has booked the flight of Shenzhen Airlines and holds a ticket containing the name or airline code of Shenzhen Airlines, he may take the flight actually operated by another carrier. Shenzhen Airlines will inform passengers of the actual carrier of the flight when they purchasing tickets.
Our Conditions of Carriage also apply to the codeshare flights operated by other carriers. However, each operating carrier of a codeshare flight has its own conditions of carriage or transportation regulations with respect to the operation of its own flights, and some may differ from our Conditions of Carriage for flights operated by us. Except for Article 2 and Article 3 of these Conditions of Carriage, these different rules and conditions of carriage established by the operating carrier will be considered part of our Conditions of Carriage on codeshare flights, and will take precedence over our Conditions of Carriage on these codeshare flights.
Terms and conditions that may differ between Shenzhen Airlines and the actual carrier of code sharing flights, include but not limited to regulations on flight check-in, denied boarding and restricted transportation, regulations on baggage transportation, regulations on overbooking, flight delays and cancellations, and regulations on flight diversions, etc.
1.4 Priority Application of Law
The establishment, validity, interpretation, performance, dispute resolution and other contractual issues shall be governed by the laws of the People’s Republic of China as well as the international conventions concluded or acceded to by the People's Republic of China.
If any provision contained in these Conditions of Carriage is in direct conflict with the applicable laws and international conventions, the applicable laws and international conventions shall prevail. If any provision of these Conditions of Carriage is in direct conflict with applicable laws and international conventions and thus is deemed invalid, the other provisions of these Conditions of Carriage shall remain valid.

Article 2 Ticket Sales

2.1 Basic Principle
2.1.1 General Provisions
2.1.1.1 On the ticket, the name of Shenzhen Airlines will be abbreviated as airline two-letter code "ZH" or three letter code "479". 2.1.1.2 The real-name registration system shall be implemented for passenger tickets, and passengers shall show valid identity documents when purchasing tickets and boarding. 2.1.1.3 The ticket shall not be transferred.
2.1.1.4 Only after the class, the date of flight, and the flight number have been determined can each flight segment on the ticket be used as proof of transportation. 2.1.2 Validity of Ticket
Unless otherwise provided for on the ticket or the applicable conditions of use of the ticket, for the validity of tickets the following rules apply:
2.1.2.1 When the ticket is partially used, the ticket is valid for one year, starting from 00:00 (included) of the following day after commencement of travel. Regardless of whether the ticket is subsequently changed, the validity period remains unchanged.
2.1.2.2 When no portion of the ticket is used,
The ticket is valid for one year, starting from 00:00 (included) of the following day after ticket purchase.
2.1.2.3 Calculation of ticket validity
Starting from 00:00 (included) of the following day after the commencement of the first travel, ticket purchase or ticket reissuance to 0;00 (excluded) on the next day of expiration of the validity period.
2.1.3 Sequence of Ticket Use
2.1.3.1 The ticket purchased by the passenger is only applicable to the transportation from the departure airport and the agreed stop-over to the destination listed on the ticket. All coupons in the ticket must be used in the order specified when the ticket is issued.
2.1.3.2 The fare you pay is linked to the sequence of transportation shown on your ticket. Should you fail to use the ticket in sequence, we will recalculate the fare, fuel surcharge, and government taxes based on your itinerary actually flown. If the resulting amount is higher than the amount previously paid for your current ticket, you shall pay the difference between the original amount and the new amount resulting from such a change, and we will provide you with subsequent transportation services based on the new amount paid. And the unused segments of your ticket can no longer be used.
2.2 Fares and Taxes
2.2.1 General Provisions
Before you make payment, we will inform you of or show you all the amounts you should pay, including fares, government taxes, and fuel surcharges (fees). After the ticket is sold, if the fare, government taxes, and fuel surcharges (fees) are adjusted, the above-mentioned amounts you have paid remain unchanged. If you need to make any changes to the specifics of your itinerary, including the flight date, flight, etc., such changes may affect the above amounts you have paid.
2.2.2 Fares
2.2.2.1 The ticket fare will be calculated according to the effective price of Shenzhen Airlines when the passenger purchases the ticket. The ticket fare is applicable to the specific date, journey and other transportation contents listed on the passenger ticket.
2.2.2.2 Unless otherwise specified, the ticket fare is only applicable to the air transportation from the departure airport to the destination airport, excluding the ground transportation between airports or the ground transportation between airport and urban area.
2.2.3 Taxes and Fees
2.2.3.1 When purchasing tickets, passengers shall pay taxes or fees levied by the government, other relevant authorities or airport operators, which are not included in the ticket fare.
2.2.3.2 In addition to fares and taxes, Shenzhen Airlines will charge fuel surcharge. Although the fuel surcharge is listed in the tax, it is not a government tax. For different airlines, different trips, different cabin seat, different sales dates or travel dates, different amounts of fuel surcharges will be charged.
2.2.4 Currency
Fares, taxes, fees and charges shall be paid with the currency of the country of ticket issuance, unless we or our authorized sales agents approve or specify another currency when or before you make payment.
2.3 Reservation and Ticket purchase
2.3.1 General Provisions
2.3.1.1 Passengers can reserve seats and purchase tickets by visiting Shenzhen Airlines' website, mobile client, flagship store, calling Shenzhen Airlines' service hotline, or going to Shenzhen Airlines ticket office or authorized sales agent and other channels recognized by Shenzhen Airlines.
2.3.1.2 You must present your valid ID at the time of ticket purchase. The valid ID you use at the time of ticket purchase must be the same as that you use at the time of check-in.
2.3.1.3 Shenzhen Airlines or its authorized sales agent will make reservation according to the requirements of passengers. If required, Shenzhen Airlines will issue a written reservation record for passengers.
2.3.1.4 When passengers make reservations, Shenzhen Airlines or its authorized sales agent will inform passengers of the time limit for ticket purchase. The passengers shall pay the fare within the prescribed time limit. If the payment is not completed, the reservation will not be valid.
2.3.1.5 The rules or conditions of use of certain fares contain restrictions or rules that do not allow you to make changes to your ticket or refund your ticket. We or our authorized sales agents will inform you of such conditions of use when you purchase the ticket. Please choose the fare categories that suit your needs.
2.3.2 Collection and Use of Personal Information
The personal information you provide to us is intended to be used for seat reservation, ticket purchase, reservation or purchase of other services, and related formalities. To this end, you authorize us to use and store your personal information, and agree that we send this information to our relevant departments, other relevant carriers, relevant service providers and governmental units. We attach great importance to the security of your personal information and will take all reasonable and feasible security control measures to protect your personal information. You can inquire about our privacy policy. The privacy policy is not part of these Conditions of Carriage.
2.3.3 Advance seat selection
You can select your onboard seat in advance, and we will do our best to meet seat requirement based on the actual conditions of seat reservations. However, due to operational, safety or security needs, we cannot guarantee that any seat you specify will be provided. At the same time, we always reserve the right to reallocate seats on the aircraft, even after you have been seated.

Article 3 Ticket Change and Refund

3.1 Ticket Change
3.1.1 General Provisions
3.1.1.1 The passenger shall change his/her ticket within the validity period of the ticket.
3.1.1.2 The passenger shall contact the ticket issuing carrier or its authorized sales agent for ticket change.
3.1.1.3 If the passenger fails to take the flight with seats reserved and fails to notify Shenzhen Airlines in advance to reserve seats for subsequent flights, Shenzhen Airlines has the right to cancel the reservation for subsequent or return flights listed on the passenger ticket.
3.1.2 Voluntary Change
After ticket purchase, if you need to change any specifics of your itinerary due to your own reasons, such as flight date, flight, etc., please contact us or our authorized air sales agent as soon as possible. We or our authorized air sales agent will change the ticket according to the conditions of use of the ticket applicable to your ticket. At the time of the change, the fare, government taxes, and fuel surcharges (fees) you have paid will be calculated again according to the conditions of use of ticket.
3.1.3 Involuntary Change
3.1.3.1 If your flight departs later or earlier than scheduled, your flight is cancelled, your flight’s itinerary changes or the class of service changes due to our reasons or due to weather, air traffic control, etc., or the connecting time of your immediate connecting flight is rendered shorter than the minimum connecting time due to the above reasons - reasons which make you have to change your ticket, we or our authorized air sales agents can grant involuntary changes to your ticket for your flight and your immediate connecting flight, without any ticket change handling fee charged.
3.1.3.2 If the flight you are already on arrives at your destination airport later than scheduled due to our reasons or due to weather, air traffic control, etc., and, as a result, the connecting time of your subsequent flight is rendered shorter than the minimum connecting time, which make you have to change your ticket, we or our authorized air sales agents can grant involuntary change to your ticket for your flight and your subsequent connecting flight, with out any ticket change handling fee charged.
3.1.3.3 For a ticket that has already been changed involuntarily, if you apply for change again due to your own reasons, provisions contained in 3.1.2 of these Conditions of Carriage apply.
3.2 Refund
3.2.1 General Provisions
3.2.1.1 Please contact the ticketing carrier or its authorized air sales agents for refund on your ticket.
3.2.1.2 For the tickets that we sell, requests for ticket refunds should be made to us or our authorized airline sales agents and within the validity period of the ticket. In special circumstances, requests for refunds to us or our authorized airline sales agent shall be made no later than 180 days after the ticket’s validity period expires. We will not accept requests for ticket refunds where the ticket’s validity period has exceeded the above-mentioned time limit.
3.2.1.3 When getting the refund, you should return to us all the relevant proof of reimbursement you have obtained (like "Itinerary/Receipt of E-Ticket for Air Transport").
3.2.1.4 Except for special circumstances, Shenzhen Airlines will complete the refund process within 7 working days from the date of receiving a valid refund application, excluding the processing time of financial institutions.
3.2.1.5 If the passenger loses the itinerary, he/she shall fill in the Application for Lost E-ticket Itinerary of Shenzhen Airlines at the refund location, and the refund formalities will be handled for the passenger after confirmed by Shenzhen Airlines.
3.2.2 Refund Payee
3.2.2.1 Normally the ticket will be refunded according to the original payment method and currency.
3.2.2.2 Shenzhen Airlines will first refund the ticket to the original payment account . If it is unreachable or due to other special reasons, the refund will be made in cash to the passenger.
3.2.2.3 If the passenger entrusts someone else to handle the refund, the delegate should present the valid identification documents both for the passenger and itself , as well as the passenger signed letter of authorization.
3.2.3 Voluntary Refund
3.2.3.1 After ticket purchase, when you request a refund for your own reasons, if the conditions of use of your ticket allow for a refund, and the provisions of paragraphs 3.2.4 and 3.3 of these Conditions of Carriage do not apply to such a refund, we will grant a refund on the unused segments of the ticket according to the applicable conditions of use of the ticket.
3.2.3.2 If the passenger voluntarily terminates the trip at the stop-over, the unused segment will not be refunded.
3.2.3.3 Please contact the original ticket purchasing channel for voluntary refund.
3.2.4 Involuntary Refund
3.2.4.1 If your flight departs later or earlier than scheduled or is canceled, the flight’s itinerary changes or the class of service changes due to our reasons or due to weather, air traffic control, etc., which make you have to apply for a refund on your ticket, we or our authorized air sales agents can grant involuntary changes to your ticket for your flight or your flight and your subsequent connecting flight, without any ticket change handling fee charged.
If the flight you are already on arrives at your destination airport later than scheduled due to our reasons or due to weather, air traffic control, etc., and, as a result, the connecting time of your subsequent flight is rendered shorter than the minimum connecting time, which make you have to request a refund on the ticket on your subsequent connecting flight, we or our authorized air sales agents can grant involuntary refund on your ticket for your subsequent connecting flight, without any ticket change handling fee charged.
If there is such a requirement in the laws and regulations of the countries or regions involved in the flight, Shenzhen Airlines will provide services in accordance with the applicable laws and regulations.
3.2.4.2 You can request an involuntary refund through us or through your original channel of ticket purchase.
3.3 Change or Refund due to Health Reasons
If the passenger fails to take the scheduled flight due to injury, illness and other physical reasons after purchaising the ticket or during the journey, and provides the supporting materials approved by Shenzhen Airlines, Shenzhen Airlines can change the unused segment once for the tickets of the passenger and his/her fellow passengers within the validity period of the ticket, and the handling fee shall be exempted. The price difference shall be charged nromally. Or refund the unused segment and the refund fee shall be exempted.

Article 4 boarding

4.1 Acceptance Inspection
You and your baggage shall undergo safety and security inspections. The inspections can be carried out in ways that include but are not limited to the use of equipment, use of manpower, oral inquiry and others prescribed by the local government or security check authorities. The methods of inspection used are determined by the government, the airports or our sole discretion, regardless of whether you are present, agree or are informed. We shall not be liable for any physical injury and damage to or loss of your baggage attributable to such inspections, unless such injury, damage or loss arises from our willful conduct or gross errors, except as otherwise provided by China’s laws and international conventions.
4.2 Check-in Procedures
4.2.1 Before the flight check-in is stopped, passengers shall carry out ticket inspection and baggage check-in procedure with their valid travel documents to obtain paper or electronic boarding pass. The valid identity document presented shall be the same as that provided at the time of ticket purchase. If necessary, Shenzhen Airlines will keep copies of passenger identity document.
4.2.2 Shenzhen Airlines will try its best to meet the passengers' requirements for onboard seats according to the passenger ticket class service level, but does not guarantee to provide the seats designated by the passengers. When passengers go through the check-in procedures, if the passenger involuntarily degrades the service level due to Shenzhen Airlines’ reason, Shenzhen Airlines will refund part of the ticket price and make compensation. For the compensation, please refer to the Compensation Standard for Overbooking and Involuntary Degrading of Shenzhen Airlines Co., Ltd. If the passenger is unwilling to degrade, the passenger can refuse to take the flight and handle involuntary ticket change or involuntary refund according to Clause 3.1.3 or 3.2.4 of these conditions.
If there is compensation standard for involuntary downgrades in the laws and regulations of the countries or regions involved in the flight, Shenzhen Airlines will determine the compensation amount in accordance with the applicable laws and regulations.
4.2.3 Due to the different check-in deadline of Shenzhen Airlines at each airport, passengers should confirm and comply with the requirements of the check-in deadline of Shenzhen Airlines at each airport, and complete the check-in procedures before the deadline. If the passenger fails to complete the check-in procedures before the specified check-in deadline, Shenzhen Airlines will handle the follow-up matters according to the missed flight caused by non-carrier reasons and cancel the passenger's reservation.
4.2.4 Before traveling, passengers shall be responsible for obtaining travel documents, visas or certificates required by health and epidemic prevention policies required by the departure airport, the agreed stopover to the destination, and understand and abide by all applicable laws, regulations, orders and travel regulations. Shenzhen Airlines and its authorized agent provide passengers with the information required from the departure airport, the agreed stopover to the destination for the purpose of providing convenience and assistance to passengers, and Shenzhen Airlines will not be liable for this. Shenzhen Airlines shall not be liable for the consequences arising from the passenger's failure to obtain the above certificates or visas or failure to comply with the above applicable laws, regulations, orders and travel regulations.
4.2.5 If the passenger missed the flight not due to Shenzhen Airlines’ reason, Shenzhen Airlines will assist the passenger in handling voluntary change or voluntary refund in accordance with Clause 3.1.2 and 3.2.3 of these conditions. If the passenger misses the flight due to Shenzhen Airlines’ reason, Shenzhen Airlines will assist the passenger in handling involuntary change or involuntary refund in accordance with Clause 3.1.3 and 3.2.4 of these conditions.
4.3 Boarding
4.3.1 The closing times of our boarding gates differ according to airports. Please proceed according to the closing time of the boarding gates at each airport. If you fail to check in before the closing time of the boarding gate, you will not be able to take the flight in question and we will treat the situation as if you missed the flight.
4.3.2 If the boarding gate or boarding time is changed, Shenzhen Airlines and its ground service agent shall inform passengers in time.
4.3.3 In case of no show due to passengers reasons, Shenzhen Airlines will assist passengers in handling voluntary change or voluntary refund according to article 3.1.2 and 3.2.3 hereof. In case of missing passengers due to Shenzhen Airlines’ reason, Shenzhen Airlines will assist passengers in handling involuntary change or involuntary refund according to article 3.1.3 and 3.2.4 hereof.
4.3.4 When a passenger arrives at a destination other than the destination listed on the ticket by mistake, Shenzhen Airlines will take the following measures for passengers to choose:
A. If there is a follow-up flight to the destination listed on the passenger ticket at the destination of the wrong flight, Shenzhen Airlines will arrange the passenger to fly directly to the destination from the wrong destination for free, or take ground transportation to the destination for free, but the ticket fee will not be made up or refunded;
B.If there is no follow-up flight to the destination listed on the passenger ticket at the wrong destination, Shenzhen Airlines can transport the passenger back to the departure station, and arrange the passenger to take the follow-up flight to the destination listed on the passenger ticket as soon as possible, but the ticket will not be refunded; or provide ground transportation to transport the passenger to the destination;
C.If the passenger requests to terminate the trip at the wrong destination, Shenzhen Airlines will refund the ticket of the original segment.
4.4 Onboard Seat Arrangement
For the needs of operation, safety or security, Shenzhen Airlines reserves the right to allocate or reassign onboard seats, even after passengers have boarded and/or seated.
4.5 Conduct during the flight
4.5.1 Handling of unlawful interference and disruptive behavior
Illegal interference refers to an act or an attempted act that endangers the safety of civil aviation, including but not limited to: illegally hijacking aircraft; destroying aircraft in use; taking hostages on aircraft or at airports; forcibly breaking into aircraft, airports or aviation facilities; bringing weapons or dangerous devices or materials into aircraft or airports for criminal purposes; using aircraft in use to cause deaths, serious personal injuries, or serious damage to property or the environment; spreading false information that endangers the safety of passengers, crew, ground personnel or the public in flight or on the ground, aircraft, airports or civil aviation facilities.
Disruptive behavior refers to behavior that disrupts the order of the airport or cabin by failure to abide by the code of conduct at the airport or on the aircraft, or failure to follow the instructions of the airport personnel or the crew, including but not limited to, occupying seats and baggage racks; engaging in physical combat and provoking troubles; molesting women and children and sexual harassment; disseminating obscene materials and other illegal printed materials; using fires or smoking; illegally using of mobile phones or other prohibited electronic devices; theft, deliberate damage, unauthorized displacement of emergency cabin doors and other aviation facilities and equipment; theft of public and private properties on board; tossing foreign objects on the apron, into engine and into the aircraft fuselage; approaching or staying in restricted areas without following the guidance; other acts that endanger the safety of civil aviation and disrupt the order of the cabin.
If, in our judgment, you conduct yourself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew, or behave in a manner which causes or threatens to cause discomfort, inconvenience, damage or injury to other passengers or the crew, we may take such measures as we deem necessary to prevent continuation of such conduct, including restraint. You may be disembarked and refused onward carriage at any point, or handed over to the competent government authorities for handling based on the applicable laws or International conventions.
4.5.2 Electronic Devices and others
4.5.2.1 PED devices with transmitting function is prohibited from being used onboard, including but not limited to mobile phones without flight mode, walkie talkies and remote control devices (remote control toys and other electronic equipment with remote control device). However, T-PED with wireless transmission functions is allowed to be used with transmission power less than 100MW (including Bluetooth, purple bee and Wi Fi working in 2.4GHz band).
4.5.2.2 It is prohibited to use large PED electronic equipment with the sum of length, width and height greater than 31cm in critical flight stages such as taxiing, takeoff, climb, approach and landing, but it is allowed to be used in non-critical flight stages, including but not limited to portable computers, PAD, etc.
4.5.2.3 Electronic devices allowed to be used in the whole flight, include but not limited to: cardiac pacemaker; deaf-aid; electric shavers, portable tape recorders and electronic equipment (devices) for maintaining life.
4.5.2.4 Small PED devices with the sum of length, width and height of less than 31cm (inclusive), is allowed to be used in the whole flight, but not allowed to connect accessories (such as headphones and charging lines), including but not limited to: smart phones with flight mode and on flight mode, e-books, video / audio players, video game players, etc.
4.5.2.5 During flight, when the captain finds that there is electronic interference and suspects that the interference comes from portable electronic devices used by passengers, or when the captain must implement low visibility operation procedures or when he initiates emergency evacuation, Shenzhen Airlines has the right to require passengers to turn off portable electronic devices in order to prevent their interference with aircraft communication and precision navigation equipment.
4.5.2.6 The power of PED in checked baggage shall be turned off.
4.5.2.7 It is forbidden to use mobile power (power bank) in the whole flight.
4.5.3 No Smoking
Smoking has been banned on all flights of Shenzhen Airlines, and smoking is not allowed in any area onboard. Electronic cigarette and synthetic steam devices are also prohibited.
4.5.4 Seatbelt
Passengers shall fasten their seatbelts during the flight when they are seated onboard.
4.6 Entry/Transit
4.6.1 Before you travel, you should understand in detail and abide by the relevant regulations of the country or region of exit, entry and transit. We are not responsible for any losses or adverse consequences suffered by you in violation of the above regulations during your travel.
4.6.2 If you are refused entry/transit, You should bear the transportation costs of your departure from the country or region.. We will not grant a refund on the fare for which we have transported you to the point of refusal of entry/transit.
4.6.3 If we are required to pay any fines and penalties and bear any expenses because you fail to comply with the laws, regulations, decrees or other travel regulations of the relevant country or region, or your fail to present the required documents, or you are denied exit, entry or transit for any reason, you shall reimburse us for all the amounts we have paid or any expenses we have borne.

Article 5 Refusal and Restriction of Transportation

5.1 Refusal of Transportation
In the exercise of our discretion, we can refuse to transport you to ensure the safety and order of air transportation if the following situations or similar situations occur or are likely to occur:
5.1.1 The carriage of you is in violation of any applicable laws, regulations, or orders of the country or region to be flown from, through, to or over.
5.1.2 The transportation of passenger may endanger or affect the safety, health, convenience or comfort of the passenger himself/herself or other passengers or crew members. Such as:
A. With known or suspected quarantine infectious diseases;
B. With special stench or special quirks, which may cause discomfort to other passengers.
5.1.3 Your mental, your behavior or physical state, including your impairment from alcohol or drugs, might endanger or harm the physical safety and property of yourself, other passengers and crew members. An example is that you are mentally ill and may cause harm to other passengers or yourself during the onset of the illness.
5.1.4 You have failed or are unable to observe our decrees or regulations with respect to safety, security and public health. Examples:
A. Those who are unable to take care of themselves due to injury, illness, infirmity or mental condition, who are not accompanied by a special person during the travel or whom the travel companion is unable to independently take care of or exercise any control over;
B. Passengers who carry equipment for storing, generating or distributing oxygen.
5.1.5 You have refused to submit to a security check or your baggage has not be submitted to security check.
5.1.6 You have committed misconduct during the transport by air ever before, and we have reason to believe that such misconduct could occur again.
5.1.7 You have not paid the applicable fare, taxes, fees or charges.
5.1.8 You fail to present your valid travel document, or the valid travel document you present is not the same as that you presented at the time of ticket purchase, or you fail to present a valid travel document; or you refuse to hand over your travel documents to the crew for safekeeping by the crew based on relevant requirements.
5.1.9 You present a ticket that has been acquired unlawfully, or has been purchased from an entity other than us or our authorized sales service agents, or your ticket is a forged one.
5.1.10 You fail to observe the rules for non-smoking on board our aircraft or the use of electronic devices on board our aircraft.
5.1.11 You fail or refuse to obey the instructions of our crew members.
5.1.12 You fail to comply with the relevant requirements on baggage transportation set forth in these Conditions of Carriage.
5.2 Restricted Transportation
5.2.1Special service application
Passengers carrying infants, unaccompanied children, disabled persons, pregnant women, injured or sick persons or other persons in need of special services must submit service requirements to Shenzhen Airlines in advance. If they meet the transportation conditions of Shenzhen Airlines, they can be transported only after Shenzhen Airlines agrees and makes corresponding arrangements.
5.2.2 Carriage of Infants
Infants must be accompanied by adults over the age of 18 and with full civil capacity.
The infants we carry refer to those who were born 14 days after the date of travel (the 14th day from the day of birth) but are under 2 years old.
We do not provide air transportation services for premature babies less than 90 days old (newborns under 37 weeks of gestational age).
Each adult passenger is allowed to carry a maximum of two infants. One of the infants may be held in the adult passenger's arms or sit on the adult passenger's lap with infant seat belt fastened. The other infant should occupy a separate seat. An infant occupying a separate seat must be placed in a child (infant) restraint device prepared by the passenger that is approved by the aviation authorities for use on board the aircraft, and must sit next to the adult, and ensure that:
A. The child (infant) restraint device can be properly secured to the seat.
B. The infant can be properly fastened into the restraint device, and weigh no more than the weight limit specified by the device.
C. Assisted, vest, harnessed or knee-hugging child restraint devices are not permitted during takeoff, landing and ground movement.
5.2.3 Carriage of Children
5.2.3.1 Children over the age of 2 but under 5 must be accompanied by adults over the age of 18 and with full civil capacity; when children accompanied by adults board the airplane, they should buy tickets with the same service class as their companions.
5.2.3.2 Children over the age of 5 but under 12 should be accompanied by adults over the age of 18 and with full civil capacity. In case of no adults accompanied, they shall apply in advance and purchase tickets according to Shenzhen Airlines' regulations with the consent of Shenzhen Airlines. Airport pick up/drop off person must be accompanied by adults over the age of 18 and with full civil capacity.There is a limit on the number of unaccompanied children over the age of 5 but under 12 carried by each flight, therefore Shenzhen Airlines has the right to refuse transportation.
5.2.3.3 The service of unaccompanied minors is available for children who have reached the age of 12 and are under the age of 18 and travel alone, and such service can be requested of the passengers’ own accord.
5.2.3.4 You can check with us, our authorized sales agents or authorized ground service agents for our regulations and service fee collection standards on the carriage of unaccompanied minors.
5.2.4 Carriage of Persons with Disabilities
We will provide transportation services for the persons with disabilities fit for air travel in accordance with relevant laws and regulations. For details, please refer to the "Regulations on the Transportation of Passengers with Disabilities of Shenzhen Airlines Co., Ltd.".
5.2.5 Carriage of Pregnant Women
5.2.5.1 Due to changes in cabin environment and unpredictable in-air turbulence, which may have adverse effects on the pregnant. Shenzhen Airlines strongly recommends pregnant passengers to consult a doctor before traveling, and confirm whether it is suitable to take public air transportation
5.2.5.2 To ensure a safety flight, passenger pregnant less than 36 weeks need to present a pregnancy report or a valid diagnostic certificate signed by a licensed doctor indicating the number of weeks of pregnancy, for Shenzhen Airlines verification before boarding.
5.2.5.3 Shenzhen Airlines does not provide air transportation services for pregnant passengers who have reached 36 weeks of pregnancy, or expected to give birth within 4 weeks, or close to the delivery but uncertain of the exact date and are known to have multiple births or expected to have delivery complications, or less than 7 days postpartum, or have threatened miscarriage reactions
5.2.5.4 Pregnant passengers need to check in and proceed boarding through a staff serviced counter.
5.2.5.5 Even if you have met the requirements specified in 5.2.5.2, if you have obvious symptoms of discomfort, or if we reasonably decide that the continuation of your travel will bring danger to your personal safety, we still have the right refuse to carry you.
5.2.6 Carriage of Injured or Sick Passengers
Shenzhen Airlines will provide air transportation services for passengers with injuries, illnesses or after surgery who are eligible to fly. For details, please refer to the Regulations on the Transportation of Passengers with Injuries, Illnesses or After Surgery of Shenzhen Airlines Co., Ltd.
5.3 Refund after Rejection
If you are refused carriage based on Article 5 of these Conditions of Carriage, we will provide you with voluntary change or voluntary refund pursuant to Article 3.1.2 and 3.2.3 of these Conditions of Carriage.

Article 6 Baggage Transportation

6.1 Baggage Transport Restrictions
6.1.1 Articles that shall not be Transported as Baggage
The following items shall not be delivered as checked baggage or brought into the cabin as non-checked baggage:
6.1.1.1Articles that may endanger the safety of aircraft, personnel or property onboard, such as those listed in the Technical Rules for Safe Air Transport of Dangerous Goods of ICAO, the Rules for the Transport of Dangerous Goods of the IATA, and the regulations of Shenzhen Airlines, including but not limited to: explosive substances, devices and simulation articles; gases (including flammable and non-flammable non-toxic gases, toxic gases, compressed gases, etc.); Flammable substances (including liquid combustibles, solid combustibles, such as lighters, matches, etc.), spontaneous combustion substances and combustibles in water; oxidants and organic peroxides; toxic and infectious substances; radioactive or magnetized materials; corrosive substances; dangerous goods such as threatening or irritant substances.
6.1.1.2 Firearms and their main spare parts (including military, civilian, and public service guns; pistols, rifles, sub-machine guns, machine guns, anti-riot guns, air guns, shotguns, anesthesia injection guns, sample guns, prop guns, steel ball guns, tear gas guns, electric stun guns, etc.); state-controlled equipment such as controlled knives, ordnance, police equipment and other equipment regulated by the state (including batons, military or police knives, bayonets, electric shocks, defensive devices, crossbows, daggers, three-sided knives, three-sided knives for machining purposes) edge scrapers, knives with self-locking devices, single-edged knives that resemble daggers but longer than daggers, double-edged knives, and other similar single-edged, double-edged, three-edged sharp knives, etc.); other similar items and imitations of the above items.
Firearms and ammunition for sporting competition purposes can be accepted as checked baggage, subject to the requirements set forth in 6.2.5.3.
6.1.1.3 Articles prohibited from transportation by laws, regulations and orders of the People's Republic of China or articles prohibited from transportation by laws, regulations or orders of exit, entry or transit countries.
6.1.1.4 Articles that Shenzhen Airlines considers not to be transported for the following reasons: articles that are not suitable for transportation due to their danger and insecurity, or their weight, volume, packaging, shape or nature; live animals (small animals specified in article 6.2.5.1 and 6.3.2 hereof, except service dogs); fresh articles with obvious peculiar smell (such as seafood, durian, etc.); articles with anesthetic, unpleasant or other similar properties, etc.
6.1.1.5 Any items that a stranger requests you to bring for him/her
If you want to know more about the items that cannot be transported as baggage, you can check with us, our authorized sales agents or authorized ground service agents.
6.1.2 Items you are NOT recommended to include in checked baggage for carriage
We strongly recommend that you not include the following items in or as checked baggage. You can take them into the cabin and take care of them yourself, provided that the requirements for unchecked baggage are met.
Important documents, commercial documents and information, valuable documents, currency, negotiable notes, jewelry, precious metals and their products, antique calligraphy and painting, fragile or fragile items, perishable items, samples, out-of-print printed matter or manuscripts, travel documents or Documents, electronic equipment (excluding spare batteries), medications that need to be taken regularly, ashes, musical instruments.
Our liabilities of compensation for the above-mentioned items are limited by these Conditions of Carriage as well as Chinese laws and international conventions.
6.1.3 Transportation Restricted Articles
Baggage with special shape, length, weight or its own nature, as well as articles restricted by national laws, administrative regulations and rules, can be transported only if they meet the transportation conditions of Shenzhen Airlines and with the consent of Shenzhen Airlines.
For more the information of restricted goods, passengers can refer to Article 6.2.5 and 6.3 hereof or inquire with Shenzhen Airlines, authorized air sales agent or authorized ground service agent of Shenzhen Airlines.
6.2 Checked Baggage
6.2.1 Packing of Checked Baggage
6.2.1.1 Your checked baggage should be properly packed, properly buckled, tightly bound, able to withstand a certain amount of pressure, and be able to be safely loaded, unloaded and transported under normal operating conditions. At the same time, it shall meet our requirements for baggage packaging:
A. Lockable cases, travel bags and handbags must be locked;
B. More than two packages cannot be bundled into one;
C. No other articles shall be attached to the external package;
D. Bamboo baskets, net bags, straw bags, straw ropes, plastic bags, etc. cannot be used as baggage packaging, and those with sawdust, grain husk, etc. as bedding in the baggage packaging cannot be collected and transported;
E. Woven bags and the outer package of luggage is soft paper or soaked carton, foam boxes and folding trolleys.
For baggage whose packaging does not meet the requirements, we may refuse to accept it for transportation or, if we have accepted it for transportation, we will not be liable for any damage, except as otherwise provided for in Chinese laws and international conventions.
6.2.1.2 The passenger shall mark his/her name or make other personal identification marks on the inside and outside of the checked baggage.
6.2.1.3 After collecting the checked baggage from passengers, Shenzhen Airlines will issue a baggage identification tag for each checked baggage.
6.2.2 Weight, Size and Pieces of Checked Baggage-
6.2.2.1 Weight limit: The weight of each piece of checked baggage shall not be less than 2 kg or 4 lbs， exceed 32 kg or 70 lbs.
6.2.2.2 Size limit: The sum of the length, width and height of each piece of ordinary checked baggage shall not be less than 60 cm or 24 inches and less than or equal to 203 cm or 80 inches, including pulleys and handles.
6.2.2.3 Due to the limited capacity, Shenzhen Airlines has the right to limit the maximum number of checked baggage beyond the free baggage allowance.
6.2.3 Free Baggage Allowance
Shenzhen Airlines will determine the passenger's free baggage allowance according to his/her class, flight distance and member level of the passenger. Passengers can inquire the free baggage allowance from Shenzhen Airlines, the authorized sales agent or the authorized ground service agent of Shenzhen Airlines.
If the passenger changes the cabin class involuntarily, Shenzhen Airlines will still calculate the passenger's free baggage allowance according to the original class standard.
6.2.4 Excess Charge for Checked Baggage
6.2.4.1 When the passenger's ordinary checked baggage exceeds the free baggage allowance, the passenger shall pay the excess baggage fee for the excessive part.
6.2.4.2 Shenzhen Airlines will determine the excess baggage charge according to the route on the ticket held by the passenger and the weight, size and number of excessive baggage checked-in by the passenger. Passengers can inquire about the specific charging standard from Shenzhen Airlines, its authorized air sales agent or authorized ground service agent.
6.2.4.3 When Shenzhen Airlines charges passengers for excessive baggage, it shall issue a charging voucher for passengers.
6.2.4.4 With the consent of Shenzhen Airlines, passengers can claim checked baggage at the midway stop, but for the over limit baggage that has begun to be transported, the excessive baggage fee for the unused segment will not be refunded.
6.2.5 Special Checked Baggage
Special checked baggage refers to checked baggage that is special due to its shape, length, weight or nature. Unless otherwise specified, the limit on the weight of each piece of special checked baggage is the same as that of ordinary checked baggage.
We will charge corresponding fees based on the route of your ticket and the type of special baggage you check in. You can check with us, our authorized aviation sales agents or authorized ground service agents for specific charging standards.
6.2.5.1 Small Animals
The small animals carried by Shenzhen Airlines are limited to domestic pet dogs and cats, but cats and dogs and their hybrids with the characteristics of easy to hurt people, having respiratory problems and those in short nose series, as well as those in pregnancy or those have been born for no more than 8 weeks, those in lactation, or within 7 days of delivery, or sick will not be carried.
For the transportation of small animals, an application must be submitted to Shenzhen Airlines in advance, and the animal quarantine certificate and all relevant documents or certificates required for exit, entry or transit must be provided. The transportation can be carried out only with the consent of Shenzhen Airlines. Passengers must ensure that the small animals are properly put into the container, and the container must meet the requirements of Shenzhen Airlines, otherwise Shenzhen Airlines will not carry them. Shenzhen Airlines has the right to limit the number of small animals transported by each aircraft, and such small animals are only transported in cargo hold.
During the process of transportation, if your small animals fail to arrive on time because your animals are denied entry or transit by relevant countries, or the small animals are injured, get sick, escape or are dead under normal transportation conditions, we will have no liabilities, except as otherwise provided for in Chinese laws or international conventions.
You shall bear full responsibility for all damages or injuries that the animal may cause to other passengers or us, and we reserve the right to make claims against you later.
6.2.5.2 Sports Equipment
Shenzhen Airlines only carries all kinds of devices, equipment and supplies used in competitive sports competitions and fitness exercises. Sports equipment exceeding the weight or size limit of ordinary checked baggage (except golf bags) must apply to Shenzhen Airlines in advance and can be transported only with the consent of Shenzhen Airlines. When the aircraft conditions are not suitable for transportation, Shenzhen Airlines may refuse the transportation.
Passengers shall properly pack the checked sports equipment, try to use the original packaging or professional packaging or packaging approved by Shenzhen Airlines, which are able to withstand certain pressure, and able to load, unload and transport safely under normal operating conditions. Any inflatable sports equipment must be deflated before transportation.
6.2.5.3 Shooting guns and bullets for competitive sports
Shenzhen Airlines only carries guns and bullets for shooting competitive sports. You shall make an application to us in advance, and such items can only be accepted for carriage with our consent.
Firearms should be unloaded, secured, and individually and properly packaged according to our regulations. Each gun box shall contain no more than 2 rifles, or no more than 5 pistols; each passenger can check up to 5 kilograms of bullets (gross weight), and a single piece of checked baggage containing bullets must not exceed 5 kilograms.
6.2.5.4 Small Electrical Appliances, Instruments and Media Equipment
The small electrical appliances, instruments and media equipment we carry refer to the small electrical appliances, instruments and media equipment used in work and life that meet the size requirements of ordinary checked baggage.
Small electrical appliances, instruments and media equipment shall be packed properly, packed in the original way their manufacturers did or packed in a professional way. They need to be packaged well, locked properly, and tied firmly in a way which can withstand a certain amount of pressure and which can ensure the baggage can be safely loaded, unloaded and transported under normal operating conditions.
Shenzhen Airlines only undertakes the responsibility for general checked baggage. On the premise of meeting the requirements for carry-on baggage, passengers are recommended to carry such items with them.
6.2.5.5 Fishing Gear
Fishing gear includes a tool box, fishing basket or canvas bag, a pair of fishing rods and packing bag or box.
Fishing gear can only be transported as checked baggage, and passengers shall properly pack the checked fishing gear.
6.2.5.6 Musical Instruments
Musical instruments can be transported as checked baggage. Passengers must apply to Shenzhen Airlines in advance and can only be transported with the consent of Shenzhen Airlines. Overweight musical instruments such as piano, harp and timpani cannot be transported as luggage.
To consign the musical instruments, passengers need to properly pack them, and use the original or professional packaging as far as possible. The packaging should be complete, with locks intact and binding firmly, and can withstand certain pressure, so as to facilitate the safe loading/unloading and transportation of baggage personnel.
You can take the unchecked baggage into the cabin and take care of it by yourself, provided the requirements for unchecked baggage are met.
6.2.5.7 Aquatic Products
Aquatic products carried by Shenzhen Airlines refer to animal and plant produced by marine and freshwater fisheries and their processed products. When aquatic products are transported as checked baggage, the size and weight limits for them are the same as ordinary checked baggage and are only limited to domestic air transportation.
The packaging of aquatic products must be firm and sealed to ensure no odor and liquid leakage. It must be packed in the form of foam box and carton. The foam box must have four walls, bottom and top. The wall thickness of the box is not less than 2 cm and there should be no breakage or crack in the box. Water-absorbing materials should be placed at the bottom of foam boxes, such as absorbent paper, absorbent sponge. The carton should be matched with the foam box specification. It is not allowed to pack two foram boxes in a carton. Iit is not allowed to use damp, folded or deformed old foam boxes or old cartons for transport packaging of aquatic products. It is forbidden to used loose ice or loose dry ice in the package to lower the temperature. The passenger should bear full responsibility for any personal injury or property damage that might arise from the aquatic products during the transportation.
6.2.5.8 Alcoholic Liquid Drinks
Alcoholic drinks can only be transported as checked baggage. Their labels should be comprehensive and clear and seen in retail packaging, and the volume of each container should not exceed 5L. The outer packaging should be solid and sealed to ensure that no peculiar smells are emitted and no liquid leaks. There are no restrictions on the quantity transported when the volume percentage of alcohol is less than or equal to 24%, but each passenger can check up to 5L when the volume percentage of alcohol is greater than 24% and less than or equal to 70%. We will refuse carriage when the volume percentage of bulk wines/liquor and alcohol is greater than 70%.
If the laws and regulations of the place of departure, transit and destination of the flight have stricter requirements, Shenzhen Airlines will comply with applicable local laws and regulations.
6.2.5.9 Dry Ice
When the perishable items of passengers need to be kept fresh, with the consent of Shenzhen Airlines, passengers can carry dry ice of no more than 2.5kg (5 pounds) as checked baggage or carry-on baggage. Dry ice packages must be provided with air vents; as checked baggage, it must be marked with "solid carbon dioxide" or "dry ice" and "Dry Ice Net Weight: x kg" or "Net weight less than 2.5kg".
6.2.5.10 Ordinary Mercury Barometer or Mercury Thermometer
They can only be transported as checked baggage. You can only check up to one such thermometer, and place it in a safety box.
6.2.5.11 Sharp Tools, Blunt Tools, Tools and Other Similar Articles Other Than Controlled Knives
Sharp objects, blunt objects, tools and other similar items other than controlled knives include, but are not limited to: kitchen knives, fruit knives, table knives, handicraft knives, scalpels, scissors, steel files, axes, short sticks, hammers, drills (including drills), chisels, cones, saws, bolt guns, nail guns, screwdrivers, crowbars, hammers, pliers, welding guns, wrenches, axes, hatchets (axes), vernier calipers, ice axes, ice crushers, darts, slingshots, bows, arrows, buzzer self-defense devices, etc.
Such items can only be transported as checked baggage. The restraints on the sizes of such items to be checked are the same as those on ordinary checked baggage. When such items are checked separately, they shall be packaged in such a way that they won’t cause any harm and cannot be easily identified.
6.2.5.12 Electric wheelchairs and electric equipment for increased mobility
Shenzhen Airlines only accepts the application for consignment of electric wheelchairs and electric equipment for increased mobility of passengers with limited movement due to disability, health or age. Electric wheelchairs or electric mobility tools are not subject to the weight and size restrictions of ordinary checked baggage, but they can only be transported with the consent of Shenzhen Airlines. The self-provided electric wheelchairs or electric mobility tools used in the journey must go through the consignment formalities at the check-in counter. The electric wheelchairs or electric mobility tools consigned by passengers must meet the relevant provisions of Shenzhen Airlines on the transportation of dangerous goods, and comply with the applicable law requirements for the number of electric wheelchairs or electric mobility tools to be checked free of charge.
The electric wheelchair consignement service is applicable to wheelchairs or electric mobility tools equipped with sealed wet batteries, nickel hydrogen batteris, dry batteries and those equipped with lithium batteries, but not to those equipped with unsealed batteries. When the battery of the wheelchair cannot meet the three conditions of being firmly fixed, fully protected, and disconnected at the same time, the battery should be removed. The two poles of the removed battery and spare batteries shall be insulated to prevent short circuit.
For wheelchairs or electric mobility tools equipped with lithium batteries, the battery rated power shall not exceed 300wh. If it must be driven by two batteries, the rated power of either battery shall not exceed 160wh. At the same time, one spare battery with rated power not exceeding 300wh or two spare batteries with rated power not exceeding 160wh respectively can be carried. The spare battery and removed battery shall be carried in the cabin.
For wheelchairs or electric mobility tools equipped with sealed wet batteries, nickel hydrogen batteris or dry batteries, the removed battery must be packed in rigid containers and transported in the cargo hold.
6.2.6 Declared Value Service
Shenzhen Airlines does not provide declared value service for checked baggage.
6.2.7 Claim and Delivery of Consigned Baggage
6.2.7.1 You should check and claim your checked baggage as soon as possible with your baggage identification tags at your destination or stopover airport. If necessary, you should present your ticket for inspection by us or our authorized ground service agent. Only the holder of the baggage identification tags has the right to claim the checked baggage. We will not confirm whether the person claiming the baggage is indeed you, and will not be held liable for the losses and expenses incurred thereby.
6.2.7.2 If the passenger can't show the baggage identification tag but asks to claim the checked baggage, the passenger shall claim it only after providing the certificate approved by Shenzhen Airlines.
6.2.7.3 If the checked baggage of the passenger is not claimed within 90 days from the date of arrival, Shenzhen Airlines will dispose the baggage without notice, and shall not bear any responsibility. Shenzhen Airlines has the right to dispose the perishable articles in luggage 72 hours after the arrival of luggage without any responsibility.
6.2.7.4 All the checked baggage will be transported on the same flight, it also may be transported by subsequent flights or terminated due to operational, safety, or security reasons. If the passenger's checked baggage is transported by a subsequent flight due to their own reasons, the passenger must collect it at the airport on their own. In addition of above, baggage will be delivered to the passenger free of charge by Shenzhen Airlines, unless otherwise specified by applicable laws, regulations, or orders.
6.2.7.5 After arriving at the destination, if the passenger fails to get the checked baggage or the checked baggage is lost, please contact Shenzhen Airlines immediately.
6.2.8 "Fully Conmission" Baggage Claim-free Service for Checked Baggage
6.2.8.1 On some of the internationally to domestic connecting flights actually operated by Shenzhen Airlines, "fully conmission" baggage claim-free service for checked baggage is provided. With the consent of China Customs and with the passenger's "full conmission” authorization, Shenzhen Airlines can check the passenger's baggage to the final destination at the departure station without having to pick up the checked baggage at the transit, and Shenzhen Airlines will handle the customs formalities for the passenger's baggage, and if necessary, open and inspect the checked baggage for the passenger according to the customs requirements. Do not pack items that should be declared to China Customs in such checked baggage.
6.2.8.2 Responsibilities related to customs clearance and inspection are the responsibility of the passenger. Shenzhen Airlines is not responsible for any delay or loss of baggage caused by customs inspection.
6.2.9 Temporary Living Allowance
For passengers whose travel destination is not their place of residence, Shenzhen Airlines will provide a one-time temporary living allowance if their baggage fails to arrive on the same flight due to reasons attributable to Shenzhen Airlines, resulting in the passenger's overnight stay without baggage and causing temporary living inconvenience.
6.2.10 Disposal of Illegal Baggage
The whole baggage is called illegal baggage if it contains prohibited, restricted or dangerous articles stipulated by the state. For illegal baggage, Shenzhen Airlines shall handle it according to the following provisions:
6.2.10.1 If the illegal baggage is found at the origin, Shenzhen Airlines will refuse to collect it; for the illegal baggage that has been carried, the transportation shall be cancelled, or it will be carried after the illegal items are removed, and the excessive baggage fee shall not be refunded.
6.2.10.2 If illegal baggage is found at the stop, the transportation shall be stopped immediately, and the excessive baggage fee will not be refunded; in addition, for illegal baggage,150% of the freight rate shall be calculated based on the excessive baggage charge applicable from the departure station to the stopover.
6.2.10.3 The forbidden, restricted or dangerous articles specified by the state carried in the illegal baggage shall be handed over to relevant departments for disposal.
6.3 Non-checked Baggage
6.3.1 Weight, Size and Pieces of Non-checked baggage
The weight of a single piece of unchecked baggage carried by each passenger in first class and business class shall not exceed 8 kg or 17 pounds; the weight of a single piece of unchecked baggage carried by each passenger in premium economy class and economy class shall not exceed 5 kg or 11 pounds ；
The length, width and height of each non-checked baggage shall not exceed 55 cm (22 inches), 40 cm (16 inches) and 20 cm (8 inches) respectively, which can be placed in the closed luggage compartment above the seat or under the passenger seat; If it cannot be placed in the above way, or due to overweight, oversize, or safety reasons, it shall be transported as checked baggage.
Each first-class and business class passenger can carry 2 pieces of non-checked baggage; each comfortable economy class and economy class passenger can carry 1 piece of non-checked baggage.
In addition, you can also carry 1 personal item that can be stowed under the seat in front of you, such as handbag, briefcase, laptop bag, camera bag or other items of similar sizes or smaller items.
Passengers carrying infants can also carry food and diapers for infants in flight and a portable stroller that can be brought into the cabin. After folding, the length, width and height of the stroller shall not exceed 55 cm (22 inches), 40 cm (16 inches) and 20 cm (8 inches) respectively. Those exceeding the above dimensions shall be checked in.
In addition to safety reasons, crutches, prosthetics, cochlear implants, hearing aids, blind sticks, blind glasses, visual aids, folding manual wheelchairs and other small auxiliary equipment that are held by passengers with disabilities, injuries, diseases and other mobility difficulties on the flight can be brought into the cabin at any time; If there is no storage facility or space in the cabin, it can be checked in for free.
6.3.2 Service Dog
For the specific requirements on service dogs in the cabin, please refer to the "Regulations on the Transportation of Passengers with Disabilities of Shenzhen Airlines Co., Ltd."
6.3.3 Seat Occupied Baggage
If the passenger's belongings are not suitable for transportation in the aircraft cargo hold and do not meet the transportation regulations of checked baggage or carry on belongings, they shall be brought into the cabin as seat occupied baggage after notifying Shenzhen Airlines in advance and obtaining the permission of Shenzhen Airlines. The baggage occupying one seat shall not exceed 75 kg (165 pounds), and its length, width and height shall not exceed 100 cm (40 inches) 60 cm (24 inches), 40 cm (16 inches) respectively. The seat occupied baggage shall be paid separately and kept by the passenger. The ticket for the seat occupied baggage shall be consistent with that of the passenger. There is no free baggage allowance for the seat occupied baggage. The seats occupied by baggage shall be adjacent to the passenger and shall not be separated by the aisle. The occupied baggage shall not hinder the emergency evacuation of the passenger and other passengers, shall not affect the observation of external conditions through the cabin window, and shall not block any passenger notification and exit signs.
6.3.4 Seat-occupying Musical Instrument
When musical instruments are used as seat-occupying baggage, passengers should apply to Shenzhen Airlines in advance and pay the relevant fees.
The weight of the musical instrument as seat-occupying baggage must not exceed 75 kg or 165 lbs, the length, width and height of the package including packaging shall not exceed 140cm (55 inches), 50cm (20 inches) and 40cm (16 inches).
The ticket for the seat-occupying musical instrument shall be consistent with that of the passenger. The seats occupied by the musical instrument shall be adjacent to the passenger and shall not be separated by the aisle, and it is limited to be on the floor of the window seat. The seat-occupying musical instrument shall not hinder the emergency evacuation of the passenger and other passengers, shall not affect the observation of external condiitons through the cabin window, and shall not block any passenger notification and exit signs.
6.3.5 Standby Lithium Battery and Lithium Battery Mobile Power Supply (such as Power Bank)
6.3.5.1 Spare battery: including lithium battery, sealed wet battery, Ni MH battery, dry battery and other batteries. The following requirements shall be met:
Each passenger shall not carry more than 20 spare batteries. Among them, for lithium metal battery, lithium metal content ≤ 2G, and for lithium ion battery, rated energy ≤ 100wh.
In addition, after declaring at the check-in counter, inspected and approved, each passenger is allowed to carry lithium-ion batteries with rated energy more than 100wh but not more than 160wh, or lithium metal batteries with a lithium metal content of more than 2g but not more than 8g, and the total amount should be no more than 2; Lithium metal batteries can only be used in portable medical electronic devices (PMED), such as Automated External Defibrillator (AED) and Continuous Positive Airway Pressure (CPAP).
All spare batteries carried by passengers are only allowed to be put into hand luggage, and shall be protected separately to prevent short circuit (for example, in sealed plastic bags or original protective boxes).
6.3.5.2 Mobile Power Supply (power bank)
Mobile power (power bank) refers to a small lithium battery rechargeable device whose main function is to provide external mobile power for mobile phones and other portable electronic devices, such as mobile phone power bank, wireless headset charging cabin, etc. The mobile power supply (power bank) shall meet the transportation requirements of spare battery, as well as the following requirements:
A. It is forbidden to use mobile power (power bank) to charge the devices on the aircraft;
B. It is forbidden to charge the mobile power supply (power bank) on the aircraft;
C. For those with start switch, please turn off the mobile power supply (power bank) in the whole flight.
6.3.5.3 It is strictly forbidden to carry the lithium batteries with safety defects recalled by the manufacturer and the lithium batteries and lithium battery mobile power sources without clear lettering indicating their rated energy or their lithium metal content. It is strictly forbidden to carry lithium battery mobile power sources no for personal use. It is strictly forbidden to use lithium battery mobile power during the flight.
6.3.6 Special Mercury Barometer or Mercury Thermometer for Meteorology
The special mercury barometer or mercury thermometer for meteorology can only be transported as non-checked baggage. With the consent of Shenzhen Airlines, representatives of the government Meteorological Bureau or similar official institutions can carry one mercury barometer or mercury thermometer per person.
Mercury barometer or mercury thermometer for meteorological purposes should be placed in solid packaging. Inside the packaging it must be sealed off hermetically with an inner material or a sturdy leak-proof and anti-penetration material bag. The packaging shall be such as to prevent any mercury leakage.
6.3.7 Human ashes
Human ashes should be properly packaged to ensure that the contents inside the packaging are not easily identifiable. If you want an extra seat for the ashes, the relevant requirements set forth in 6.3.3 of these Conditions of Carriage apply.

Article 7 Overbooking

7.1 Basic Principle
7.1.1 In order to reduce the seat waste caused by the temporary cancellation of travel plans by some passengers and ensure that more passengers can take the ideal flight, Shenzhen Airlines may appropriately overbook some seats.
7.1.2 Shenzhen Airlines will fully consider the route, flight number, time, aircraft model and connecting flights, reasonably control the overbooking proportion, and avoid the occurrence of passengers being refused boarding due to overbooking to the greatest extent.
7.1.3 If the actual number of passengers exceeds the number of seats due to overbooking, Shenzhen Airlines will look for passengers who voluntarily give up the trip according to the procedure of soliciting volunteers. If there are not enough passengers who voluntarily give up the trip, Shenzhen Airlines will refuse some passengers to board. We can issue proof of denied boarding for you upon request.
7.2 Procedure for providing information and soliciting volunteers
In case of overbooking, Shenzhen Airlines will release overbooking information by telephone, SMS, notice or on-site broadcast before the departure, collect passengers who voluntarily give up the trip, and inform relevant compensation and service standards.
7.3 Priority Boarding Rules
In the case of not recruiting enough volunteers, Shenzhen Airlines will follow the principle of public order and good morals, comprehensively consider the needs of special passengers such as the old, young, sick, disabled and pregnant, as well as the subsequent connecting flights, and determine the passengers who have priority to board. For the priority boarding order, please refer to the Compensation Standard for Overbooking and Involuntary Degrading of Shenzhen Airlines Co., Ltd.
7.4 Compensation for denied boarding
7.4.1 Compensation Standard
Shenzhen Airlines will determine the compensation standards for passengers based on the class of ticket, the distance of the route, and the difference between the scheduled departure time of the rebooked subsequent flight and the original flight. Refer to Shenzhen Airlines Co., Ltd. Flight Overbooking and Involuntary Downgrade Disposal Compensation Standards for compensation standards. If the passenger does not fully comply with the relevant requirements on ticketing, travelling and restricted transportation specified in these Conditions or falls into the conditions for refusal of carriage, no compensation for denied boarding will be obtained.
If compensation standards for overbooking or denied boarding are specified in the laws of the countries and regions linked to the flight, we will determine your compensation amount in accordance with such applicable laws and regulations.
7.4.2 Compensation Method
Shenzhen Airlines will provide compensation to passengers in cash or mileage in a mutually agreeable manner.
7.5 Service Standard
If you fail to take the original flight due to overbooking, we can provide you with the following service guarantees:
We will, based on 3.1.3 of these Conditions of Carriage, provide you with involuntary change service and arrange you on the earliest available flight, to ensure your departure as soon as possible. If the flight arranged for you is on the next day or later than that, we will provide with free meals and accommodations; or We will grant you involuntary refund based on 3.2.4 of these Conditions of Carriage.
If there is such a requirement in the laws and regulations of the countries or regions involved in the flight, Shenzhen Airlines will provide services in accordance with the applicable laws and regulations.

Article 8 Delay, Cancellation and Diversion of Flight

8.1 General Provisions
8.1.1 The flight time or aircraft type stated in the flight schedule is not part of the air transportation contract between us and you, and may change between the day of its announcement and the day you actually start your travel.
8.1.2 After you have purchase the ticket, we may change the flight schedule, and we will try our best to notify you of the flight schedule changes using contact information you have left us at the time of ticket purchase，such as your SMS or email.
8.1.3 We will take all measures that can be reasonably required to avoid delay, cancellation and diversion of your flight. If we have taken all measures that can be reasonably required or it is impossible to take such measures, we will not be liable for any losses caused to you, unless otherwise provided for in Chinese laws and international conventions.
8.2 Service after Flight Delay, Cancellation and Diversion
8.2.1 Ticket Service
After the flight is delayed, cancelled or diverted, you can opt to have your ticket changed or get a refund on your ticket based on these Conditions of Carriage.
After your flight is canceled, you can also opt to get a refund on your ticket without being charged the refund handling fee, despite the restrictions specified in the conditions of use of your ticket.
8.2.2 Information Service
In case of delay or cancellation of flight occurs at the departure airport, or delay or cancellation of flight at the stopover, or aircraft divert, Shenzhen Airlines will provide passengers with dynamic flight information according to regulations.
8.2.3 Catering Services
Shenzhen Airlines will provide meals and accommodation to passengers due to the delay or temporary flight cancellation at the departure airport due to maintenance, flight allocation, flight crew and other reasons of Shenzhen Airlines.
Due to reasons, such as weather, emergencies, air traffic control, security check, and passenger, other than Shenzhen Airlines, resulting in flight delay or temporary cancellation at the origin airport, Shenzhen Airlines will assist passengers in arranging meals and accommodation.
We will provide meals or accommodations to you if, for any reasons, your flight is delayed or canceled in the agreed stopping place or your flight is diverted.
If the requirement is also specified in the laws and regulations of the countries and regions linked to the flight, we will provide services to you in accordance with such applicable laws and regulations.
8.2.4 Special Passenger Service
In case of delay or cancellation of flight occurs at the departure airport, Shenzhen Airlines will give priority to providing services to passengers requiring special care, such as the disabled, the elderly, pregnant women, unaccompanied children and passengers carrying infants.
8.2.5 Flight Delay or Cancellation Certificate
If required by passengers, Shenzhen Airlines will provide passengers with written proof of flight delay or cancellation. This written certificate shall not be used as the basis for us to granted involuntary ticket changes and involuntary refunds, and to provide related services and compensation for you.
8.3 Compensation for Flight Delay
8.3.1 Compensation Conditions and Standards
In case of flight delay due to maintenance, aircraft allocation, crew and other reasons of Shenzhen Airlines, Shenzhen Airlines will provide economic compensation to onboard passengers according to the actual situation. If the delay is more than 4 hours (inclusive) but not less than 8 hours, RMB 200 will be compensated for each passenger; if the delay is more than 8 hours (inclusive), RMB 400 will be compensated for each passenger. except as otherwise provided for by applicable laws.
If the flight is temporarily cancelled (on the day of flight departure) due to maintenance, flight allocation, flight crew and other reasons of Shenzhen Airlines, resulting in the time difference between the planned departure time of Shenzhen Airlines flight after change and the planned departure time of the original flight exceeding 4 hours (inclusive), economic compensation can be made according to the above contents.
If there is a requirement for flight delay or cancellation under the laws and regulations of the country or region involved in the flight, Shenzhen Airlines will provide compensation in accordance with the applicable laws and regulations.
8.3.2 Compensation Method
Shenzhen Airlines can provide compensation to passengers in cash.

Article 9 Additional Services

Article 10 Complaint Acceptance Channels

Article 11 Liability for Damages

11.1 General provisions
11.1.1 Our liability for damages incurred by you during air transportation is bound by Chinese law, applicable international conventions and these Conditions of Carriage. We are only liable for your actual damage caused by our actual air transportation activities in accordance with these Conditions of Carriage and the limits of liability stipulated by Chinese laws or applicable international conventions. If no Chinese laws or applicable international conventions can be cited, these Conditions of Carriage apply. The transportation responsibilities of other carriers related to you in your travel are subject to the laws of the country where they are located and the conditions of carriage of the carriers in question.
11.1.2 We are not liable for any losses caused by our compliance with applicable laws and international conventions or your failure to comply with such applicable laws and international conventions.
11.1.3 Except as otherwise provided for in these Conditions of Carriage, our liability to you based on the applicable laws or conventions is limited to the direct losses and expenses that can be substantiated by the proof you provide. We are not liable for any indirect, punitive, disciplinary or other non-compensatory losses.
11.1.4 If the damage is caused or contributed to by the fault of you or the claimant, our liability shall be exempted or reduced accordingly in accordance with applicable laws or international conventions.
11.1.5 Unless otherwise specified, this document shall not make Shenzhen Airlines waive any provisions of applicable laws, regulations or conventions on exemption or limitation of Shenzhen Airlines' liability.
11.1.6 Our contract of carriage, including these Conditions of Carriage and provisions on exemption of liabilities or limitation on liabilities, also applies to our agents and employees. In any case, the total amount of compensation received from us and our agents and employees shall not exceed our limits of liability under applicable laws or international conventions.
11.2 Liability for compensation for personal injury
Events that occur on a civil aircraft or during your embarkation on or disembarkation from a civil aircraft: for losses from the personal injury or death, when it comes to domestic air transportation, we will be liable based on the "Civil Aviation Law of the People's Republic of China" and the state’s relevant provisions on the limitations of liability in domestic air transportation; when it comes to international air transportation defined by international conventions, we will be liable based on such international conventions; when it comes to the international air transportation not defined by the Warsaw Convention, the Hague Protocol, or the Montreal Convention, we shall be liable for compensation in accordance with the relevant provisions of the Montreal Convention. However, we are not liable for any illness, injury, disability, death, etc. caused or aggravated by your physical condition.
11.3 Liability for damage to baggage
11.3.1 Shenzhen Airlines shall not be liable for the loss of baggage caused solely by its natural attributes, inherent defects, quality or defects. The passenger shall ensure that the outer packaging of the passenger's luggage and the packaging of the contents are intact. Shenzhen Airlines shall not be liable for the losses caused to passengers due to poor luggage packaging.
11.3.2 Unless it is caused by the fault of Shenzhen Airlines, its agents and employees, Shenzhen Airlines shall not be liable for the loss of non-checked baggage of passengers.
11.3.3 If your baggage is damaged and you have not applied for value declaration services and paid related additional fees, we shall be liable for compensation according to the reduced value of the baggage, including repairs, cash compensation, etc., within the liability limits stipulated by relevant applicable laws or international conventions. If you have applied for the declared value services and paid the relevant additional fees, we shall be liable within the amounts of the declared value, but the maximum amounts shall not exceed the actual benefits of the baggage when it is delivered at the destination.
11.3.4 Shenzhen Airlines shall not be liable for any damage caused by passengers' luggage or contents inside. If the passenger's luggage or contents cause damage to others or their property, including other’s luggage or its contents and the property of Shenzhen Airlines, the passenger shall be liable.
11.3.5 For losses arising from the destruction, loss or damage of the checked baggage, as long as the event that caused the destruction, loss or damage has occurred on the aircraft or during any period where the checked baggage is under our control: for domestic air transportation, we assume responsibility based on the "Civil Aviation Law of the People's Republic of China" and the country's relevant domestic air transportation carrier liability limits; for international air transportation defined by international conventions, the liability provisions of the corresponding international conventions shall apply; for international air transportation not defined by the Warsaw Convention, the Hague Protocol, and the Montreal Convention, we shall refer to the relevant provisions of the Montreal Convention. Liability.
11.3.6 In the event that Shenzhen Airlines is liable for baggage compensation to the passenger in accordance with the provisions of these Conditions, Shenzhen Airlines will be liable for actual damage to baggage within the limits of liability set out below: In domestic air transportation, the liability limit for each passenger's unchecked baggage is RMB 3,000, and the liability limit for each passenger's checked baggage is RMB 100 per kilogram. When it comes to the international air transportation defined by the Montreal Convention, the compensation liability shall be based on the baggage compensation liability limits stipulated by the Montreal Convention; when it comes to the international air transportation defined by the Warsaw Convention, the compensation liability shall be based on the compensation liability limits for checked baggage and unchecked baggage stipulated by the Warsaw Convention.
11.3.7 If there are items in your baggage that cannot be transported as baggage as specified in paragraphs 6.1.1 of these Conditions of Carriage, we will not be liable for the loss of, damage to or confiscation of such items, unless otherwise provided for in Chinese laws and international conventions.
11.3.8 When the checked baggage is delivered and the holder of the baggage identification tags accepts the checked baggage without raising any objections, this is the preliminary evidence that the checked baggage has been delivered in good condition and is in conformity with the contract of carriage, unless you provide evidence to the contrary. If your checked baggage is damaged, you should notify us in writing immediately when you find it, and at the latest within 7 days from the date of receipt of the checked baggage. If your checked baggage is delayed, you should, at the latest, raise an objection to or make claims against us in writing within 21 days from the day of the delivery of the checked baggage to you.
If you do not file an objection within the above-mentioned time period, you shall not file a suit against us.
11.3.9 We will grant a refund on the excess baggage fee that you have paid when making compensation for your lost baggage.
11.4 Liability for third-party services
If we arrange for you a service other than air transportation provided by a third party, or if we issue you a ticket or receipt of payment for ground transportation, hotel reservations, or vehicle ride provided by a third party (non-air) transportation or service, when arranging the above services, we are only an intermediary between you and the service provider. You and the third-party service provider shall directly conclude a contract, and the terms and conditions established by the service provider apply. We are not responsible for whether you can get such services or the quality of the services. The terms and conditions of the third-party service provider apply to such services.

Article 12 Other Provisions

Article 13 Supplementary Provisions

13.1 "Shenzhen Airlines" refers to Shenzhen Airlines Co., Ltd.
13.2 "Passenger" refers to any person other than the flight crew who is carried or will be carried on the civil aircraft according to the ticket.
13.3 "Carrier" refers to a public air transport enterprise that uses civil aircraft to transport passengers and luggage for profit.
13.4 "Ticket issuing carrier" refers to the carrier that uses its ticket and ticket number to sign an air transportation contract with passengers.
13.5 "Actual carrier" refers to the carrier performing the relevant transportation according to the authorization of the issuing carrier.
13.6 "Authorized sales agent" refers to a passenger transport sales agent authorized by Shenzhen Airlines and representing Shenzhen Airlines to sell air transport services (products) of Shenzhen Airlines within the scope of authorization.
13.7 "Authorized ground service agent" refers to an enterprise authorized by and on behalf of Shenzhen Airlines to provide ground service agency business for air transportation of passengers and baggage within the agreed scope of authorization.
13.8 "Ticket" is a kind of transportation voucher, including paper ticket and electronic ticket.
13.9 "Conditions of use of ticket": It means the applicable conditions of use of fares applicable to the designated seat class codes or fare types.
13.10"Ticket change": refers to changes in flight schedule, flight date, classes, carrier, etc.
13.11 "Flight" refers to the flight of the aircraft according to the specified route, date and time.
13.12 "Agreed stopover" refers to the scheduled stopover in the passenger's travel route listed in the passenger's ticket or the schedule of Shenzhen Airlines, except the departure station and destination.
13.13 "Class of service": refers to the classification of aircraft cabin configurations, including first class, business class, premium economy class, and economy class.
13.14 "Classes": refers to the class code shown on your ticket.
13.15 "Ticket fare" refers to the price of air transport services for the carrier to transport passengers from the departure airport to the destination by civil aircraft, excluding taxes charged in accordance with national regulations.
13.16 "Ordinary fare" refers to the highest fare in each class of first class, business class, comfortable economy class and economy class within the applicable period.
13.17 "Special fare" refer to other fares other than ordinary fares.
13.18 "Reservation" refers to the reservation of seats, class or baggage weight and volume booked by passengers.
13.19 "Valid identity document" refers to the valid document required by relevant government departments to prove the identity of passengers when purchasing tickets and boarding.
13.20 "Valid travel documents" include valid identity documents and all exit, entry, transit, health and other documents required by relevant state or regional laws, regulations, orders, requirements or other provisions.
13.21 "At least X years old": refers to the calculation based on the year, month and day of the Gregorian calendar, starting from the day of the first birthday.
13.22 "Child" refers to a person who is equal to or more than two years old but less than twelve years old on the date of travel.
13.23 "Infant" refers to a person who has been born for more than 14 days (inclusive) on the date of travel but is under the age of two.
13.24 "Check-in deadline" refers to the latest time specified by local airports when passengers should complete check-in and get boarding pass.
13.25 "No show" means that the passenger fails to complete the check-in formalities at the specified time or fails to check in because the travel document does not meet the requirements.
13.26 "Missing flight" means that the passenger fails to take the designated flight after handling the check-in formalities at the departure airport or at the stopover.
13.27 "Wrong flight" means that a passenger takes a flight that is not listed on his ticket.
13.28 "Baggage" refers to the necessary or appropriate amount of articles and other personal belongings carried by passengers for dress, use, comfort or convenience during travel. Unless otherwise specified, it includes checked baggage and non-checked baggage.
13.29 "Checked baggage" refers to the baggage handed over by passengers to Shenzhen Airlines for care and transportation and issued with baggage identification label.
13.30 "Non-checked baggage" refers to the baggage brought into the cabin to take care by passenger themselves, except the checked baggage.
13.31 "Baggage identification tag" refers to the certificate specially issued to identify checked baggage.
13.32 "Overbooking" refers to the behavior that seats sold by the carrier exceeds the actual number of available seats onboard in order to avoid seat waste.
13.33 "Volunteer" refers to the passenger who responds to the carrier's call, is willing to accept the compensation provided by the carrier and gives up the reserved seat or downgrade the class.
13.34 "Domestic air transport" refers to the transport in which, according to the air transport contract concluded by the parties, the departure station, the agreed stopover and the destination are all within the territory of the People’s Republic of China (excluding Hong Kong, Macao Special Administrative Regions and Taiwan).
13.35 "International air transport" refers to the transport in which, according to the air transport contract concluded by the parties, the departure, destination or one of the agreed stopover is not within the territory of the People's Republic of China, regardless of whether the transport is interrupted or transferred.
13.36 "Convention" refers to the following applicable documents: the Convention for the Unification of Certain Rules of International Air Transport (hereinafter referred to as "Warsaw Convention") signed in Warsaw on October 12, 1929.See http://www.caac.gov.cn/XXGK/XXGK/GJGY/201510/t20151029_8979.html）；the Protocol to Amend the Convention for the Unification of Certain Rules of International Air Transport signed in Warsaw on October 12, 1929 (hereinafter referred to as the "Hague Protocol") signed in the Hague on September 28, 1955. See http://www.caac.gov.cn/XXGK/XXGK/GJGY/201510/t20151029_8978.html）；the Convention for the Unification of Certain Rules of International Air Transport (hereinafter referred to as "Montreal Convention") signed in Montreal on May 28, 1999. For details, see http://www.caac.gov.cn/XXGK/XXGK/GJGY/201510/t20151029_ 8976.html）. 13.37 "Civil Aviation Law of the People's Republic of China"see http://www.caac.gov.cn/XXGK/XXGK/FLFG/201510/t20151029_2777.html。

Article 14 Effectiveness and Revision

Shangdong Airlines General Conditions of Carriage

Article 1 Scope of Application

1.1 Basic Principles
1.1.1 Unless otherwise provided for in provisions 1.1.3, 1.2 and 1.3 of these Conditions of Carriage, these Conditions of Carriage apply to public air transportation for which we transport passengers, baggage and charges a fee by civil aircraft. These Conditions of Carriage form part of our contract of carriage with passengers, and the rights, obligations and responsibilities of both parties are bound by these Conditions of Carriage.
1.1.2 If the provisions in these Conditions of Carriage change frequently, we may formulate relevant provisions separately and regard them as part of these Conditions of Carriage. If the separately formulated provision is inconsistent with the content of these Conditions of Carriage, the separately formulated provision shall take precedence over these Conditions of Carriage.
1.1.3 These Conditions of Carriage shall also apply to the carriage of special tickets such as free and special fares. If the conditions of use of special tickets such as free and special fares are inconsistent with these Conditions of Carriage, the conditions of use of such ticket take precedence over these Conditions of Carriage.
1.1.4 If we sell tickets or perform check-in for flights of other carriers, we will only act as an agent of that carrier, so please understand the actual carrier's transportation requirements.
1.1.5 According to relevant laws and regulations and the provisions of these Conditions of Carriage, the single transportation contract and multiple transportation contracts entered into between you and us will have different legal effects. Unless otherwise specified, the rights and obligations relationship between us and you as stipulated in these Conditions of Carriage only applies to a single transportation contract and does not extend to other transportation contracts. You should be fully aware of this and choose to purchase according to your own actual situation.
1.2 Charter Transportation
For carriage provided pursuant to a charter agreement, these Conditions of Carriage apply only if these Conditions of Carriage are referenced in the provisions of the charter agreement or in the conditions of use of the ticket of the charter ticket.
1.3 Codeshare
On some flights, we have implemented "Codeshare" with other carriers. This means that even if you hold a ticket with our name or code, you may be on a flight actually operated by another carrier. We will inform you of the actual carrier of the flight when you purchase the ticket.
These Conditions of Carriage will also apply to codeshare flights actually operated by other carriers. However, the actual carrier of each codeshare flight has general conditions or terms of carriage regarding its flight operations, and the contents may be different from these Conditions of Carriage. Except for articles 2 and 3 of these Conditions of Carriage (Ticket Sale, Ticket Change and Refund), these different terms and conditions of the operating carrier shall be deemed to be an integral part of these Conditions of Carriage on codeshare flights, and shall prevail over the codeshare flights operated by the actual carrier in lieu of these Conditions of Carriage.
Terms and conditions that may differ between us and the operating carrier of a codeshare flight, including but not limited to: rules for carriage, refusal and restrictions on carriage, regulations for carriage of baggage, regulations for overbooking of flights, flight delays, cancellations, diversions, etc.
1.4 Overriding Law
The establishment, validity, interpretation, performance, dispute resolution and other matters related to the contract shall be governed by the laws of the People's Republic of China, including international conventions concluded or acceded to by the People's Republic of China.
If any provision of these Conditions of Carriage conflicts with applicable laws or international conventions, the applicable laws and international conventions shall prevail. If any provision of these Conditions of Carriage is found to be invalid if it conflicts with applicable laws and international conventions, the other provisions of these Conditions of Carriage shall remain valid.

Article 2 Ticketing

2.1 Basic Principle
2.1.1 General provisions
2.1.1.1 On the ticket, our name will be abbreviated as the airline two-letter code "SC" or the three-digit code "324".
2.1.1.2 Passenger tickets are managed under the real-name system, and you should show your valid ID when purchasing tickets and checking in.
2.1.1.3 The ticket shall not be transferred.
2.1.1.4 Only after the class, the date of flight, and the flight number have been determined can each flight segment on the ticket be used as proof of transportation.
2.1.2 Validity of tickets
Unless otherwise provided for on the ticket or the applicable conditions of use of the ticket, for the validity of tickets the following rules apply:
2.1.2.1 When the ticket is partially used, the validity period of the ticket will be calculated from midnight (inclusive) on the day after your first trip and will be valid for 12 months. The validity period remains unchanged regardless of whether the ticket is subsequently changed.
2.1.2.2 When no portion of the ticket is used
A. The validity period of the ticket will be calculated from 0:00 (inclusive) the next day after you purchased the ticket and it will be valid within 12 months.
B. If you apply for a ticket change and a new ticket number is generated, the validity period will be calculated from 0:00 (inclusive) the day after the new ticket is issued, and will be valid within 12 months.
2.1.2.3 Calculation of ticket validity
Starting from 00:00 (included) of the following day after the commencement of the first travel, ticket purchase or ticket reissuance to 24:00 (excluded) on the day of expiration of the validity period.
2.1.3 Sequence of ticket use
2.1.3.1 The ticket purchased by you is only applicable to the carriage from the place of departure, the agreed stopping place to the point of destination specified on the ticket. All flight segments included in the ticket shall be used in the order specified at the time of purchase.
2.1.3.2 The fare you pay is linked to the sequence of transportation shown on your ticket. Should you fail to use the ticket in sequence, we will recalculate the fare, fuel surcharge, and government taxes based on your itinerary actually flown. If the resulting amount is higher than the amount previously paid for your current ticket, you shall pay the difference between the original amount and the new amount resulting from such a change, and we will provide you with subsequent transportation services based on the new amount paid. And the unused segments of your ticket can no longer be used.
2.1.4 Itinerary/receipt of e-ticket for air transport (civil aviation special invoice)
2.1.4.1 "Itinerary/Receipt of E-ticket for Air Transport" is one of the special electronic ticket invoices for civil aviation. Only one invoice is provided per e-ticket.
2.1.4.2 The civil aviation special invoice shall be printed within 26 days after the ticket is fully used. Due to system restrictions, printing cannot be made after the specified date, we can provide a VAT ordinary invoice instead.
2.1.4.3 If you need to refund the ticket after printing, you should provide the printed invoice before processing. You should keep it properly.
2.1.4.4 If the printed invoice is lost due to your reasons, in accordance with the "Measures for the Administration of Itinerary/Receipt of E-ticket for Air Transport (Provisional)", no longer reprinted, we can provide you with a flight certificate.
2.2 Fares and Taxes
2.2.1 Fares
2.2.1.1 The ticket fare will be calculated based on our effective price at the time you purchased the ticket. The ticket fare is applicable to the specific date and trip listed on your ticket.
2.2.1.2 If the ticket fare is adjusted after the ticket is sold, the fare you have paid remains unchanged. If you need to change any content in your itinerary, it may affect the fare you need to pay.
Before you pay, we will inform or show you all the amounts you are due, including fares, government taxes, fuel surcharges (fees). After the ticket is sold, if the fare, government taxes, and fuel surcharges (fees) are adjusted, the above amount you have paid will not change. If you need to change any content of your itinerary, including flight dates, flights, etc., it may affect the above payment you should make.
2.2.1.3 Unless otherwise specified, fares are only applicable to air transportation from the departure airport to the destination airport, excluding ground transportation between airports or between the airport and urban area.
2.2.2 Taxes and Fees
2.2.2.1 You should pay taxes or fees levied by the government, other relevant Authorities, or airport operators when purchasing a ticket. These taxes or fees are not included in the ticket fare.
2.2.2.2 In addition to fares and taxes, we will charge the Airline fuel surcharge (fee). The fuel surcharge is not a government tax. Different airlines, different itineraries, different classes, different sales dates or travel dates will charge different fuel surcharge (fee) amounts.
2.2.3 Currency
You should pay the ticket fare, taxes and fees in the currency of the country where the ticket is issued, unless we or our authorized sales agents designate another currency when you make the payment or before the payment.
2.3 Reservation and Ticket Purchase
2.3.1 General provisions
2.3.1.1 You can reserve and purchase tickets through our website, mobile application, flagship store, call our service hotline, at our ticket office or at our authorized sales agents and other channels recognized by us.
2.3.1.2 When reserving or purchasing tickets, you should provide your own valid ID and accurate contact information, and the ID provided should be the same as the one used during the check-in process. You are responsible for the authenticity and validity of personal information such as ID and contact details.
2.3.1.3 When we or our authorized sales agents sell tickets through online channels, we will inform you of the main service information related to seat reservation and other necessary details. You shall read and agree to these before purchasing the ticket.
When we or our authorized sales agents sell tickets through ticket offices, phone, or other methods, we will prompt you to read the main service information and other necessary details, and inform you of how to access this information. You shall read and agree to these before purchasing the ticket.
2.3.1.4 We or our authorized sales agents will make a reservation for you at your request. If required, we will issue you a written reservation record.
2.3.1.5 At the time of your reservation, we or our authorized sales agents will inform you of the time limit for ticket purchase. You shall pay the fare within the specified time limit for ticket purchase. If payment is not completed, your reservation will be canceled.
2.3.1.6 Certain fare rules or conditions of use of tickets contain clauses that restrict or refuse you to change or refund your ticket, and we or our authorized sales agents will inform you of these Conditions of Carriage of use at the time of ticket purchase. Please select the fare type according to your needs.
2.3.1.7 For passengers engaging in malicious seat blocking or fraudulent ticket purchases, your seat reservation and ticket purchase may be restricted.
2.3.2 Collection and use of personal information
The personal information you provide to us is used to make reservations, purchase tickets, book or purchase other services, and complete related procedures. Therefore, you authorize us to use and store your personal information and agree that we may send this information to other relevant carriers, service providers, and legal and regulatory authorities. We attach great importance to the security of your personal information and will take all reasonable and feasible security control measures to protect your personal information. You can learn about our privacy policy from us. The privacy policy is not part of these Conditions of Carriage.
2.3.3 Advance seat selection
You can select your onboard seat in advance, and we will do our best to meet seat requirement based on the actual conditions of seat reservations. However, due to operational, safety or security needs, we cannot guarantee that any seat you specify will be provided. At the same time, we always reserve the right to reallocate seats on the aircraft, even after you have been seated.

Article 3 Ticket Change and Refund

3.1 Ticket Change
3.1.1 General provisions
3.1.1.1 You shall change the ticket within the validity period.
3.1.1.2 Please contact the ticketing carrier or its authorized sales agent to change the ticket.
3.1.1.3 If you have not taken the flight for which you have reserved your seat and have not notified us in advance to reserve the seat for the subsequent flight, we have the right to cancel the reservation on your ticket for the onward or return flight.
3.1.2 Voluntary change
After purchasing a ticket, if you request to change any content of your itinerary, such as flight date, flight, etc., please contact us or our authorized sales agents as soon as possible. We or our authorized sales agents will change the ticket in accordance with the conditions of use of the ticket you purchased. In the event of a change, the fare, government taxes, and fuel surcharges (fees) paid by you will be recalculated according to the conditions of use of the ticket，the change handling fee and the price difference between the above fees will be borne by you.
3.1.3 Involuntary change
3.1.3.1 If the flight departure is delayed, cancelled, earlier, changed in itinerary, change of class of service, or the carrier is unable to operate the original flight due to our reasons, or, due to the above reasons, one or more segments of a connecting flight for which you have booked a seat are missed and unable to complete the entire journey, we will consider your normal and reasonable travel needs and take one of the following measures:
(1) Prioritize booking you on the nearest available Shandong Airlines flight with seats available.
(2) After obtaining the consent of you and the relevant carrier, the endorsement procedures will be handled free of charge;
(3) Change the itinerary specified in the original ticket, arrange for the passenger to take the flight of Shandong Airlines and/or other carriers, or other modes of transportation agreed by both parties, and transport the passenger to the destination or stopover point, and the difference in fare, excess baggage fee and other service charges will not be refunded or compensated.
3.1.3.2 If the departure of the flight is delayed, cancelled, earlier, the itinerary is changed, the service class is changed, the carrier is unable to operate the original flight, etc. due to reasons other than ours, or, due to the above reasons, one or more segments of a connecting flight for which you have booked a seat are missed and unable to complete the entire journey, we will consider your normal and reasonable travel needs and take one of the following measures:
(1) Prioritize booking you on the nearest available Shandong Airlines flight with seats available.
(2) When permitted by the conditions of fare use, arrange for endorsement of flights with other carriers after obtaining the consent of you and the relevant carrier;
(3) Change the itinerary listed on the original ticket, arrange to take a Shandong Airlines flight, and transport you to your destination or stopover point.
3.1.3.3 If the arrival of your flight is delayed due to our reasons or reasons other than ours, resulting in the connection time of the subsequent connecting flight being less than the minimum connection time, and you need to apply for a ticket change, we or our authorized air sales agent may handle the involuntary change of the subsequent connecting flight for you, if the arrival delay is the reason for Shandong Airlines, refer to 3.1.3.1. If it is not a Shandong Airlines reason, please refer to 3.1.3.2.
3.1.3.4 If you apply for an involuntary change for a ticket that has been involuntarily changed, if you apply for a change again due to your own reasons, it shall be handled in accordance with the provisions of provision 3.1.2 of these Conditions of Carriage.
3.2 Refund
3.2.1 General provisions
3.2.1.1 Please contact the ticketing carrier or its authorized sales agent to handle the ticket refund.
3.2.1.2 For the tickets that we sell, requests for ticket refunds should be made to us or our authorized sales agents and within the validity period of the ticket. In special circumstances, requests for refunds to us or our authorized sales agent shall be made no later than 6 months after the ticket’s validity period expires. We will not accept requests for ticket refunds where the ticket’s validity period has exceeded the above-mentioned time limit.
3.2.1.3 When getting the refund, you should return to us all the relevant proof of reimbursement you have obtained (like " Itinerary/Receipt of E-Ticket for Air Transport ").
3.2.1.4 Under normal circumstances, the fare will be refunded in accordance with the original payment method and original payment currency.
3.2.2 Refund payee
3.2.2.1 We may refund either to you or to the payer who can present sufficient proof of payment and identification.
3.2.2.2 If you are not the payer of the ticket, we may refund the Ticket to the person who paid for the ticket or his/her designee in accordance with the original payment method.
3.2.2.3 If you entrust another person to handle the refund procedures on your behalf, the representative must present your and the representative's valid identity documents, your power of attorney and the valid information of the refund bank account.
3.2.3 Voluntary refund
3.2.3.1 If the use conditions of your ticket allow for refunds and are not within the scope of the refund specified in provision 3.2.4 and 3.3 of these Conditions of Carriage, we will process the refund for the unused segments of the ticket in accordance with the applicable fare use conditions at the time of your ticket purchased.
3.2.3.2 If you voluntarily terminate your trip at the stopover station, the fare for the unused segment of the flight will not be refunded.
3.2.3.3 Please contact the original ticket purchase channel for voluntary refund.
3.2.4 Involuntary Refund
3.2.4.1 If you need a refund due to delay, cancellation, advance, flight itinerary change, or change of class of service due to our reasons or due to weather, air traffic control, etc., we or our authorized sales agents can apply for an involuntary refund of the flight or the ticket of the flight and subsequent connecting flights for you, and the refund fee will be waived.
If you need to apply for a refund for a subsequent connecting flight due to our reasons or due to weather, air traffic control, etc., and the connection time of the subsequent connecting flight is less than the minimum connection time, we or our authorized sales agents can handle an involuntary refund for you, and the refund fee will be waived.
For flights that depart on time but delays upon arrival, refund requests made when you did not board the flight should be handled in accordance with the provisions of section 3.2.3 of these Conditions of Carriage.
If there are legal requirements in the countries or regions involved in the flight regarding this request, we will provide services to you in accordance with the applicable legal requirements.
3.2.4.2 In the case of involuntary ticket refunds, the following rules apply:
- If the ticket is completely unused, the full original fare (including taxes and fees) will be refunded, and no refund fee will be charged.
- If the ticket is partially used and you request a refund, the fare and taxes/fees for the used segments will be deducted from the original amount paid, and the remaining balance will be refunded to you without a refund fee.
- If the flight lands at a stopover point not listed on the ticket or at a different airport than the one listed on the ticket, and you request a refund, the used taxes and fees will be deducted. The refund will be based on the proportion of the original fare paid for the distance between the landing point and the destination. The refunded amount shall not exceed the original amount paid.
3.2.4.3 You can apply for involuntary refunds through us or your original ticket purchase channel.
3.2.5 Time limit for refunds
Except in special circumstances, we or our authorized sales agents shall complete the refund procedures within 7 working days from the date of receipt of your valid refund application, which does not include the processing time of financial institutions. The time starts when we or our sales agents receive your valid application and does not count the time when the application does not meet the requirements.
3.3 Changes and Refunds due to Passenger Reasons Such as Health Issues or Booking Errors.
3.3.1 If you are unable to take a flight with a confirmed seat reservation due to injury, illness, or other physical reasons after purchasing the ticket or during the journey, and provide us with recognized proof within the ticket's validity period, we can make a one-time change for the unused segments of your ticket and those of your accompanying passengers free of charge, or process a refund without charging a fee.
3.3.2 In the event that you are unable to take a flight with a confirmed seat due to your personal reasons such as repeated ticket purchases or incorrect ticket information, we may, under circumstances deemed acceptable by us, assist you in changing or refunding the entire ticket once free of charge according to relevant standards, without charging any change fees or refund fees.
For information on the relevant standards and situations regarding changes and refunds due to passenger reasons such as health issues or booking errors, please inquire with us or our authorized sales agents.

Article 4 Taking Flights

4.1 Acceptance Check
You and your baggage should be subject to safety and security check. The methods of check-include, but are not limited to, equipment inspections, manual inspections, verbal inquiries and other inspection methods prescribed by local authorities or security check agencies, as determined by the government, the airport or us in their sole discretion, regardless of whether you are present, consenting or knowing. We shall not be liable for any bodily injury, loss or damage to your belongings caused by such check, unless such injury, damage or loss is caused by our fault, unless otherwise provided by Chinese law and international conventions.
4.2 Check-in Procedures
4.2.1 You need to check your ticket, check your baggage, and obtain paper or electronic boarding pass with your valid travel documents and real-name check-in before the flight deadline of check-in. The valid ID you presented should be consistent with the valid ID you provided when purchasing the ticket. We will keep a copy of your ID when necessary.
4.2.2 Due to the different check-in deadlines at each airport, you should confirm and comply with our check-in deadlines at each airport and complete the check-in procedures before the deadline. If you do not complete the check-in procedures before the specified check-in deadline, we will handle the follow-up matters for no-shows caused by non-carrier reasons and cancel your reservation.
4.2.3 Before traveling, you shall be responsible for obtaining the travel documents and visas required for the place of departure, the agreed stopping place and the place of destination, or the documents required for health and epidemic prevention policies, and you shall understand and comply with the applicable laws, regulations, orders, directives and travel requirements. We and our authorized agents provide you with the information requested at the place of departure, agreed stopping place and destination point for the convenience and assistance of you, and we are not responsible for it. We are not responsible for the consequences of your failure to obtain such documents or visas and your failure to comply with such laws, regulations, orders and travel requirements.
4.2.4 If you missed your flight not due to our reasons, we will assist you in applying for voluntary changes or voluntary refunds in accordance with provisions 3.1.2 and 3.2.3 of these Conditions of Carriage. If you missed your flight due to our reasons, we will assist you in applying for an involuntary change or involuntary refund in accordance with provisions 3.1.3 and 3.2.4 of these Conditions of Carriage.
4.3 Boarding
4.3.1 The closing times of our boarding gates differ according to airports. Please proceed according to the closing time of the boarding gates at each airport. If you fail to check in before the closing time of the boarding gate, you will not be able to take the flight in question and we will treat the situation as if you have failed to board the flight.
4.3.2 We or our authorized ground handling agent will keep you informed of any changes to the boarding gate or boarding time in time when they occur.
4.3.3 If you have failed to board your flight not for reasons on our part, we will provide you with voluntary change or voluntary refund services pursuant to 3.1.2 and 3.2.3 of these Conditions of Carriage. If you have failed to board your flight due to our reasons, we will provide you with involuntary change or involuntary refund services pursuant to 3.1.3 and 3.2.4 of these Conditions of Carriage.
4.3.4 When you have taken a wrong flight and arrived at a destination not shown on the ticket, we will give you the following alternatives to the extent they are available:
A. If there is a subsequent flight from the airport that you have flown to on the wrong flight to the destination shown on your ticket, we will make, for free, arrangements for you to fly directly from the airport that you have flown to on the wrong flight to the destination shown on your ticket, or use means of ground transportation to transport you to your destination for free. The fare you have paid will not be refunded nor do you need to make any payment to us.
B. We will transport you back to your departure airport where we will put you on a flight to the destination shown on your ticket as soon as possible. The fare you have paid will not be refunded nor do you need to make any payment to us.
C. We will grant a refund of the original flight segment of your ticket should you request termination of your travel at the airport that you have flown to on the wrong flight.
4.4 Seating Arrangements on Board
4.4.1 For safety, security or operational needs, we reserve the right to assign or reassign seats onboard, even after you have been seated.
4.5 Conduct during the Flight
4.5.1 Handling of unlawful interference and disruptive behavior
Unlawful interference is an act or attempt to endanger the safety of civil aviation. Including but not limited to: unlawful hijacking of aircraft; Destruction of aircraft in service; taking hostages on board an aircraft or at an airport; forcibly breaching aircraft, airports or premises of aviation facilities; Bringing weapons or dangerous devices or materials into an aircraft or airport for the purpose of committing a crime; the use of aircraft in service causing death, serious bodily injury, or serious damage to property or the environment; Disseminate false information that endangers the safety of passengers, crew, ground personnel or the public in aircraft, airports or civil aviation facilities in flight or on the ground.
Disruptive behavior is an act that disruptive good order at an airport or aircraft by failing to comply with regulations at a civil airport or on board an aircraft, or by failing to follow the instructions of airport staff or crew. Including but not limited to: forcibly occupying seats and baggage racks; fighting, picking quarrels and provoking trouble; Illegal use of mobile phones or other prohibited electronic devices; Theft, intentional damage or unauthorized movement of aviation facilities and equipment such as life-saving products or forcibly opening emergency cabin doors; Smoking (including electronic cigarettes), using tinder; molesting or sexually harassing people in the cabin; Dissemination of obscene materials and other illegal printed materials; Obstructing crew members from performing their duties; Throwing foreign objects on the apron, engine, aircraft fuselage; Approaching prohibited areas or staying without following guidance; Other acts that endanger the safety of civil aviation and disrupt good order at airports or aircraft. In our judgment, if your unlawful interference or disruptive behavior in the cabin or during boarding or disembarkation endangers the safety of the aircraft or any person or property on board, or obstructs the crew in the performance of their duties, or fails to comply with the instructions of the crew, or violates national laws and regulations, causing or is likely to cause discomfort, inconvenience, damage or injury to the crew or other passengers, we may take such measures as we deem reasonable, including the implementation of restraint, to prevent the continuation of such conduct. You may be required to disembark at any location and be refused onward carriage, or be handed over to the appropriate government authorities in accordance with applicable law or international conventions.
4.5.2 Use of and Restrictions on Portable Electronic Devices
Electronic devices prohibited from being used on aircraft include but are not limited to: portable electronic devices with a transmit power of 100mW or more and a Wi-Fi operating frequency not in the 2.4GHz band, such as mobile phones, satellite phones, mobile Wi-Fi, walkie-talkies, drone remote control platforms, remote control toys and other portable electronic devices with remote control devices without transmitting power identification.
Portable electronic devices that it is forbidden to use during the critical flight phases such as taxiing, take-off, climb, and descent for landing but can be used during non-critical flight phases include but are not limited to: laptops and tablets.
For the small portable electronic devices that can be held with one hand and that can be used, if the cellular communication function is closed and the flight mode is selected, onboard for the duration of the flight, such as smart phones, e-books, video players, game consoles, etc., during the critical flight phases, peripheral devices such as earphones and charging ports should not be connected, and voice communications should not be used.
Electronic devices whose use is allowed onboard for the duration of the flight include but are not limited to: cardiac pacemakers, hearing aids, and life-sustaining electronic equipment (devices) that do not affect aircraft navigation and communication systems.
When the crew detects electronic interference and suspects that the interference comes from the portable electronic device you are using and when the crew are to go through low-visibility operating procedures and initiate an emergency evacuation, in order to prevent interference with aircraft communications and precision navigation equipment, we have the right to demand you to shut down your portable electronic device.
4.5.3 Smoking ban on flights
Smoking is banned on all our flights and in all areas on board. E-cigarettes and synthetic vapor smoking devices are also prohibited.
4.5.4 Seatbelt
When you are seated on the aircraft, you should fasten your seatbelt for the duration of the flight.
4.6 Entry/Transit
4.6.1 Before you travel, you should understand in detail and abide by the relevant regulations of the country or region of exit, entry and transit. We are not responsible for any losses or adverse consequences suffered by you in violation of the above regulations during your travel.
4.6.2 If you are refused entry/transit, you should bear the transportation costs of your departure from the country or region. We will not grant a refund on the fare for which we have transported you to the point of refusal of entry/transit.
4.6.3 If we are required to pay any fines and penalties and bear any expenses because you fail to comply with the laws, regulations, decrees or other travel regulations of the relevant country or region, or your fail to present the required documents, or you are denied exit, entry or transit for any reason, you shall reimburse us for all the amounts we have paid or any expenses we have borne.

Article 5 Refusal and Restriction of Transportation

5.1 Refusal of Transportation
In the exercise of our discretion, we can refuse to transport you to ensure the safety and order of air transportation if the following situations or similar situations occur or are likely to occur :
5.1.1 The carriage of you is in violation of any applicable laws, regulations, or orders of the country or region to be flown from, through, to or over;
5.1.2 The transportation of you may endanger or affect the safety, health, convenience, comfort of yours or other passengers or crew members. Examples:
A. Patients with known or suspected quarantine infectious diseases;
B. Those with special stench or special quirks, which may cause discomfort to other passengers;
5.1.3 Your mental, your behavior or physical state, including your impairment from alcohol or drugs, might endanger or harm the physical safety and property of yourself, other passengers and crew members.
5.1.4 You have failed or are unable to observe our decrees or regulations with respect to safety, security and public health. including but not limited to:
A. You are unable to take care of yourself due to injury, illness, physical weakness, or mental condition, and if traveling without a companion, the companion is not capable of independently providing care or supervision;
B. You are carrying equipment for storing, generating, or distributing oxygen.
5.1.5 You have refused to submit to a security check or your baggage has not be submitted to security check;
5.1.6 You have committed misconduct during the transport by air ever before, and we have reason to believe that such misconduct could occur again;
5.1.7 You have not paid the applicable fare, taxes or fees;
5.1.8 You fail to present your valid travel document, or the valid travel document you present is not the same as that you presented at the time of ticket purchase, or you fail to present a valid travel document; or you refuse to hand over your travel documents to the crew for safekeeping by the crew based on relevant requirements;
5.1.9 You present a ticket that has been acquired unlawfully, or has been purchased from an entity other than us or our authorized sales agents, or your ticket is a forged one;
5.1.10 You fail to observe the rules for non-smoking on board our aircraft or the use of electronic devices on board our aircraft;
5.1.11 You fail or refuse to obey the instructions of our crew members ；
5.1.12 You fail to comply with the relevant requirements on baggage transportation set forth in these Conditions of Carriage.
5.2 Restricted Transportation
5.2.1 Infants, minors, disabled persons and persons with reduced mobility, pregnant and lying-in women, injured, sick and post-operative passengers or other types of persons who need special assistance can be carried, provided we are informed in advance, our Conditions of Carriage are met, and we give our consent and make arrangements in advance. 5.2.2 Carriage of infants
Infant passengers should be accompanied by adults who have reached the age of 18 and have full capacity for civil conduct.
The infants we carry refer to those who were born 14 days after the date of travel (the 14th day from the day of birth) but are under 2 years old.
We do not provide air transportation services for premature babies less than 90 days old (newborns under 37 weeks of gestational age).
5.2.3 Carriage of minors
Children who are 2 years old but less than 12 years old should be accompanied by adults who are at least 18 years old and have full capacity for civil conduct. Tickets with the same class of service as those of their travel companions should be purchased for infants.
For children who are at least 5 years of age but less than 12 years of age travel on the plane, if they are not accompanied by an adult who is at least 18 years of age and has full capacity for civil conduct, they should apply to us for unaccompanied children services in advance. With our consent, press Our rules are for ticket purchases. There is a limit on the number of unaccompanied children carried on each flight, and we have the right to refuse carriage for this reason.
The service of unaccompanied minors is available for children who have reached the age of 12 and are under the age of 18 and travel alone, and such service can be requested of the passengers' own accord. You can check with us, our authorized sales agents or authorized ground service agents for our regulations and service fee collection standards on the carriage of unaccompanied minors.
5.2.4 Carriage of persons with disabilities
We will comply with the relevant laws and regulations on air transportation of persons with disabilities by the CAAC, and provide transportation for persons with disabilities who are qualified to board the flight. There is a limit on the number of persons with disabilities who are unaccompanied by each flight and who need assistance during emergency evacuation, therefore we have the right to refuse transportation.
5.2.5 Carriage for pregnant women
5.2.5.1 Changes in the cabin environment and uncertain air turbulence may have adverse effects on pregnant women. We strongly recommend that pregnant women consult a doctor before travel to confirm if they are fit for air travel.
5.2.5.2 For your safety, if you are pregnant less than 36 weeks, you need to present to us a pregnancy test report or a true and valid diagnosis certificate, signed or stamped by your doctor, indicating the number of weeks of your pregnancy. You can only be accepted for carriage after our verification of such documents
5.2.5.3 We do not provide carriage to pregnant women over 36 weeks or more of pregnancy, for pregnant women whose expected date of labor is within 4 weeks (included), for pregnant women whose expected date of labor is approaching but whose exact date of labor still cannot be determined and who, it is already known, will have multiple births or are expected to have delivery complications, or for women who had childbirth less than 7 days ago or women who have shown signs of abortion.
5.2.5.4 You need to check-in at a physical check-in counter.
5.2.5.5 Even if you have met the requirements specified in 5.2.5.2, if you have obvious symptoms of discomfort, or if we reasonably decide that the continuation of your travel will bring danger to your personal safety, we still have the right refuse to carry you.
5.2.6 Carriage of injured or sick passengers
5.2.6.1 For injured or sick passengers, for the safety and health of yourself or other passengers or crew members, you should consult a doctor before planning to travel. The following injured or sick passengers need to provide a true and valid diagnosis certificate issued within 10 days before the flight departure, signed by a doctor or stamped with his name:
A. Stretcher passengers;
B. Passengers who require medical attention or use medical equipment to maintain a suitable boarding condition during the flight;
C. Passengers who are known or suspected to have other serious infectious diseases other than quarantine infectious diseases, which may endanger the safety and health of other passengers or crew;
D. Postoperative passengers (you must consult us for specific requirements);
Even if you provide these certificates, we still have the right to decide whether to carry you when checking you in, taking into account your physical condition and the actual operation of the flight.
5.2.6.2 For any reason, you cannot use the standard seat of the aircraft (such as knee/hip joint rigidity and cannot be bent), or the seat back of the aircraft cannot maintain an upright posture during take-off and landing, and you cannot find a satisfactory alternative. You are required to apply for stretcher transportation service, only those can be carried after we agree and make corresponding arrangements.
5.2.6.3 We do not provide air transportation services for injured or sick passengers suffering from the following diseases, except for the purpose of saving lives, with our consent and special arrangements:
A. Patients with heart disease in severe or critical condition, such as severe heart failure, cyanosis or myocardial infarction (infarction occurred within six weeks prior to travel);
B. Otitis media, patients with eustachian tube plugging;
C. Patients with recent spontaneous pneumothorax or patients who have recently undergone pneumothorax plastic surgery;
D. Patients with large mediastinal tumors, extra-large hernias and intestinal obstruction;
E. Head injury caused by increased intracranial pressure and skull fracture;
F. Mandible fracture recently used metal wire connection;
G. Patients who have had polio in the past 30 days, patients with medullary poliomyelitis;
H. Patients with severe coughing up blood, vomiting blood or vomiting;
I. Those who have recently suffered serious trauma or undergone major surgical operations, and the wound has not completely healed.
5.3 Handling of Tickets after Carriage Refusal
Any passenger who has been refused carriage or whose seat has been cancelled due to Article 5 of these Conditions of Carriage may be refunded in accordance with provision 3.2.3.

Article 6 Baggage Transportation

6.1 Baggage Transport Restrictions
6.1.1 Articles that shall not be transported as baggage
The following articles shall not be delivered as checked baggage or brought into the cabin as unchecked baggage:
6.1.1.1 Articles that may endanger the safety of aircraft, people on board or property, including but not limited to: explosive substances, devices and imitations; gases (including flammable and non-flammable non-toxic gases, toxic gases, compressed gases, etc.); flammable substances (including liquid combustibles, solid combustibles, such as lighters, matches, etc.), spontaneous combustion substances and flammable substances in contact with water; oxidants and organic peroxides; toxic substances and infectious substances; radioactive or magnetized substances; corrosive substances; dangerous goods such as threatening or irritating substances.
6.1.1.2 Firearms and their main parts (including military, civilian, and official guns; pistols, rifles, submachine guns, machine guns, riot guns, air guns, shotgun, anesthesia injection guns, sample guns, prop guns, steel ball guns, tear gas guns, stun guns etc.); ordnance, police equipment and their main parts (truncheons, military or police daggers, bayonets, etc.); state-banned equipment (electric shocks, defensive devices); State-controlled instruments, such as controlled knives, ordnance, police equipment and other controlled instruments that are regulated by the State (including batons, military or police daggers, bayonets, electric shock devices, defensive weapons, crossbows, daggers, triangular knives, three-sided scrapers for machining, knives with self-locking devices, single-edged knives shaped like daggers but longer than daggers, double-edged knives, and other similar single-edged, double-edged, three-edged knives, etc.); Other similar articles and imitations of the above articles.
Firearms and bullets used in shooting competitive sports may be transported as checked baggage if they comply with Article 6.2.5.3.
6.1.1.3 Articles prohibited from transportation by laws, regulations, and orders of the People's Republic of China or articles prohibited from transportation by laws, regulations, or orders of exit, entry or transit countries;
6.1.1.4 Articles that we believe cannot be transported due to the following reasons: articles that are not suitable for transport due to the danger, unsafe of the articles, or their weight, volume, packing, shape, or nature; Live animals (except for the small animals specified in provision 6.2.5.1 and the service dogs specified in provision 6.3.2); fresh and live articles with obvious peculiar smell (such as seafood, durian, etc.); articles with narcotic, unpleasant or other similar properties, etc.
6.1.1.5 Any item requested by a stranger to be carried by you.
If you want to know more about the articles that cannot be transported as baggage, you can check with us, our authorized sales agents or authorized ground service agents.
6.1.2 Articles not to be transported as checked baggage
We strongly recommend that you do not check the following articles as checked baggage or in your baggage, and you can take them into the cabin to take care of yourself, provided that you meet the requirements for unchecked baggage:
Important documents, business documents and materials, valuable notes, currency, negotiable instruments, jewelry, precious metals and their products, antique calligraphy and paintings, fragile and fragile articles, perishable articles, samples, out-of-print prints or manuscripts, travel documents or documents, electronic devices (excluding lithium batteries), medicines that need to be taken regularly, human remains, musical instrument.
Our liability for the above articles is subject to these Conditions of Carriage and the provisions of Chinese laws and international conventions.
6.1.3 Articles restricted from carriage
Baggage that is special in shape, length, weight or its nature and articles restricted for carriage by applicable laws, regulations and orders may only be accepted for carriage if they meet our Conditions of Carriage and with our consent.
If you would like further information about restricted articles for carriage, you can refer to provisions 6.2.5 and 6.3 of these Conditions of Carriage or contact us, our authorized sales agents or authorized ground handling agents.
6.2 Checked Baggage
6.2.1 Packing of checked baggage
6.2.1.1 Your checked baggage shall be well packed, properly locked, securely bundled, able to withstand certain pressure, and able to be safely loaded, unloaded and transported under normal operating conditions. At the same time, it meets our requirements for baggage packaging:
A. Baggage should be locked (unless there are special requests).
B. No other articles shall be attached to the outside of the baggage.
C. Two or more pieces of baggage shall not be bundled as one piece of baggage.
D. Bamboo baskets, net pockets, straw ropes, plastic bags, etc. cannot be used as outer packaging articles for baggage.
We may refuse to accept baggage that does not meet the requirements. If it has been received, we shall not be liable for compensation for damage or breakage, except as otherwise provided by Chinese laws and international conventions.
6.2.1.2 You should mark your name or other personal identification marks on the inside and outside of your checked baggage.
6.2.1.3 We will issue a baggage identification tag for each piece of your checked baggage after we accept your checked baggage.
6.2.2 Restrictions on the weight, size and number of checked baggage
The weight of each ordinary checked baggage shall not be less than 2kg or 4 lbs, the domestic shall not exceed 45kg or 99 lbs, and the international shall not exceed 32kg or 70 lbs.
In weight-based flights, the length, width and height of each piece of checked baggage shall not exceed 100cm or 40 inches, 60cm or 24 inches, and 40cm or 16 inches respectively; The sum of the three dimensions of each piece of checked baggage in piece-based flights must not exceed 203 cm or 80 inches, including wheels and handles.
In weight-based flights, the length, width, and height of each piece of checked baggage shall not be less than 30 cm or 12 inches, 10 cm or 4 inches, and 20 cm or 8 inches respectively; The sum of the three dimensions of each piece of checked baggage in piece-based flights shall not be less than 60 cm or 24 inches.
Articles beyond the above-mentioned limits shall not be transported as checked baggage.
Due to limited flight capacity, we have the right to limit the maximum amount of your checked baggage in addition to the free baggage allowance.
6.2.3 Checked baggage free baggage allowance
We will determine your free baggage allowance based on the class of the ticket you hold, the distance of the flight and your membership level, etc. You can check the "Baggage Service" standard on Shandong Airlines’ official website, or contact us or our authorized sales agent or our authorized ground service agent to check your free baggage allowance.
If you involuntarily change the class of service of your ticket, we will still calculate your free baggage allowance based on the standard of service class of the original ticket.
6.2.4 Charges for excess checked baggage
6.2.4.1 When your ordinary checked baggage exceeds the free baggage allowance standard, you shall pay the excess baggage fee for the excess baggage.
6.2.4.2 We will determine your excess baggage fee based on the line of your ticket, as well as the weight, size and number of excess baggage you have checked in. You can inquire about the "Baggage Service" standards on Shandong Airlines' official website, or consult us, our authorized sales agents or authorized ground service agents for specific charging standards.
6.2.4.3 We will issue you a certificate of charge when we charge you for excess baggage.
6.2.4.4 With our consent, you may collect your checked baggage at your stopover and the excess baggage fee paid for the unused segment of the flight will not be refunded.
6.2.5 Special checked baggage
Special checked baggage refers to checked baggage that has a special shape, length, weight or its own characteristics. Unless otherwise specified, the weight limit for each piece of special checked baggage is the same as that of ordinary checked baggage.
We will charge corresponding fees according to the line of your ticket and the type of special baggage you checked in. You can check with us, our authorized sales agents or authorized ground service agents for specific charging standards.
6.2.5.1 Small animals
The small animals to be carried are limited to domestic pet dogs and pet cats. However, cats, dogs and their hybrids that are prone to harm people and suffer from breathing problems, various dog and cat breeds that have short noses, dogs and cats that are pregnant, that were born no more than 8 weeks ago and that are in periods of breastfeeding, dogs and cats whose delivery was less than 7 days ago, or sick dogs and cats are not accepted for carriage.
If you are to check in small animals, you shall make an application for carriage in advance and provide a quarantine certificate and all relevant documents or certificates required for exit, entry or transit, and small animals can only be carried after we grant our consent. You must ensure that your small animals are properly crated, the animal container meets our requirements, failing which your animals will not be accepted for carriage. We have the right to limit the number of small animals to be checked on each aircraft, and such small animals can only be transported in the cargo hold.
During the process of transportation, if your small animals fail to arrive on time because your animals are denied entry or transit by relevant countries, or the small animals are injured, get sick, escape or are dead under normal transportation conditions, we will have no liabilities, except as otherwise provided for in Chinese laws or international conventions.
You shall bear full responsibility for all damages or injuries that the animal may cause to other passengers or us, and we reserve the right to make claims against you later.
6.2.5.2 Sports gear
We transport only various types of equipment, devices and supplies used in competitive sports and fitness exercises. If you check sports equipment (except golf bags) that exceed the size limit of ordinary checked baggage, you should make an application in advance and such equipment can only be accepted for carriage with our consent. We can refuse to accept it for carriage if the conditions of the aircraft are not suitable for such transportation.
Your checked sports equipment shall be packed properly, packed in a way of the original factory, or packed professionally or in a way approved by us, in a way which can withstand a certain amount of pressure and which can ensure the baggage can be safely loaded, unloaded and transported under normal operating conditions. Any inflatable sports equipment must be deflated for transportation.
6.2.5.3 Firearms and bullets for shooting competitive sports
We only carry firearms and ammunition used for shooting sports competitions, and these firearms and ammunition must not be transferred or transited during the journey. You must obtain a firearms and ammunition transportation permit in advance and submit an application to us. Transport is only allowed after our approval, and the weight of such articles is not included in the free baggage allowance. Firearms and ammunition are not accepted for checked baggage on our international flights.
Firearms must be unloaded, secured and properly packed separately in accordance with our requirements. No more than 2 rifles or 5 pistols in each firearm box; Each passenger is limited to 5 kg or 11 lbs. of ammunition (gross weight), and a single piece of checked baggage containing bullets must not exceed 5 kg or 11 lbs.
6.2.5.4 Small electrical appliances, instruments and media equipment
The small electrical appliances, instruments and media equipment we carry refer to small electrical appliances, instruments and media equipment used for work and life that meet the size requirements of ordinary checked baggage.
If you are shipping small appliances, instruments and media equipment, you should pack them properly, use original or professional packaging whenever possible, withstand a certain amount of pressure, and be able to safely load, unload and transport under normal operating conditions.
You can take the unchecked baggage into the cabin to and take care of it by yourself, provided the requirements for unchecked baggage are met.
6.2.5.5 Fishing gear
Fishing gear includes a tool box, a fishing basket or canvas bag, a pair of fishing rods and their packaging bags or box.
Fishing gear can only be transported as checked baggage, and you shall pack the checked fishing gear properly.
6.2.5.6 Musical instruments
Musical instruments can be transported as checked baggage. You shall submit an application to us in advance, and it is only after we grant our consent can they be transported. Overweight and oversized musical instruments such as piano, harp, timpani, etc. cannot be transported as baggage.
Musical instruments shall be packed properly, packed to the maximum extent possible in the original way their manufacturers did or packed in a professional way. They need to be packaged well, locked properly, and tied firmly to such an extent as to withstand a certain amount of pressure for safe loading, unloading and transportation by baggage personnel.
You can take the unchecked baggage into the cabin and take care of it by yourself, provided the requirements for unchecked baggage are met.
6.2.5.7 Aquatic products
The aquatic products we carry refer to animal and plant products and processed products produced by marine and freshwater fisheries. When aquatic products are transported as checked baggage, the size and weight limit are equivalent to that of ordinary checked baggage, and the weight of a single piece shall not exceed 32kg, and it is limited to domestic air transportation.
Aquatic products should be firmly packed and sealed to ensure no peculiar smell and liquid escapes during the transportation. They should be crated in foam boxes encased in cardboard boxes. Foam boxes should have four sides, bottom and top, and the sides of the boxes shall not be less than 2 cm in thickness, with no damage or cracks. The bottom of the foam box should be covered with absorbent materials, such as absorbent paper, absorbent sponge or sawdust. The foam box is packed with double-layer polyethylene plastic bags, and they are strapped and sealed separately. The cardboard box and the foam box must match, and it is forbidden to stick two foam boxes into one cardboard box. Damp, deformed, or recycled foam boxes are not acceptable as packaging for aquatic products.
You should bear full responsibility for any personal injury or property damage that might arise from the aquatic products during the transportation.
6.2.5.8 Alcoholic beverages
When alcoholic beverages are included in checked baggage, the labeling should be clear and placed within the retail packaging. The outer packaging should be sturdy, sealed, and ensure no odors or liquid leaks.
Alcoholic beverages with a volume percentage of alcohol less than or equal to 24% are not restricted. For alcoholic beverages with a volume percentage of alcohol greater than 24% but less than or equal to 70%, each container must not exceed 5 liters, and the total amount checked by each passenger must not exceed 5 liters. Bulk alcohol and alcoholic beverages with a volume percentage of alcohol greater than 70% will not be accepted for carriage.
If there are more stringent legal and regulatory requirements for the origin, transit, and destination of flights, we will comply with the applicable local laws and regulations.
6.2.5.9 Dry ice
Subject to our consent, when your perishable items need to be kept fresh, you can carry dry ice up to 2.5 kg (5 lbs) as checked or unchecked baggage. The dry ice packages must have vent holes. When the items are to be transported as checked baggage, and the baggage must carry the lettering "carbon dioxide" or "dry ice".
6.2.5.10 Small medical or clinical mercury-containing thermometers
They can only be transported as checked baggage. You can only check up to one such thermometer, and place it in a safety box.
6.2.5.11 Sharp objects, blunt objects, tools and other similar articles other than controlled knives
Sharp objects, blunt objects other than controlled knives, daily knives, professional knives, sticks, such as kitchen knives, fruit knives, table knives, handicraft knives, scalpels, scissors, steel files, axes, short sticks, hammers, etc.
Tools and other similar articles mainly include: drilling rig (including drill bit), chisels, cones, saws, bolt guns, nail guns, screwdrivers, crowbars, hammers, pliers, welding guns, wrenches, axes, hatchets (Flat Axe), vernier caliper, ice axe, ice crusher, dart, slingshot, bow, arrow, buzzer self-defense device, etc.
Such articles may only be transported as checked baggage. If you check-in such articles, the size limit is equivalent to ordinary checked baggage; When checked separately, the packaging should ensure security and the contents should not be easily identified.
6.2.5.12 Electric wheelchairs and electric equipment for increased mobility
We only accept applications for the transportation of electric wheelchairs or electric equipment for increased mobility used by passengers with reduced mobility due to disabilities or health conditions. The electric wheelchair or electric equipment for increased mobility for your journey should be checked in at the check-in counter.
The electric wheelchair or electric equipment for increased mobility you checked in must meet our relevant requirements on the transportation of dangerous goods. The free checked electric wheelchair or electric equipment for increased mobility is limited to one (on this basis, one manual folding wheelchair can also be checked free of charge).
Our electric wheelchair service is applicable to electric wheelchairs and electric equipment for increased mobility fitted with non-leakage batteries, leakage batteries, and lithium batteries. For the capacity of wheelchairs of lithium batteries, the rated power shall not exceed 300 watt hours. If the wheelchair is powered by two batteries, the rated power of any one of the batteries must not exceed 160 watt-hours. At the same time, one extra battery with a rated power of no more than 300 watt-hours or two spare batteries with a rated power of no more than 160 watt-hours can be carried at the same time.
If the electric wheelchair battery can be removed, it should be and you should take the batteries with you. The two poles of the removed battery and spare battery should be insulated to prevent short circuit.
6.2.6 Declared value services for baggage
We can provide declaration value service for checked baggage. You can apply for a value declaration for your checked baggage of your own discretion, but the checked baggage with declared value should be subject to the relevant provisions of our checked baggage and value declaration service.
6.2.7 Claim and delivery of checked baggage
6.2.7.1 You should check and claim your checked baggage as soon as possible with your baggage identification tags at your destination or stopover airport. If necessary, you should present your ticket for inspection by us or our authorized ground service agent. Only the holder of the baggage identification tags has the right to claim the checked baggage. We will not confirm whether the person claiming the baggage is indeed you, and will not be held liable for the losses and expenses incurred thereby.
6.2.7.2 If you cannot present your baggage identification tags but request claiming your checked baggage, you can only claim it after providing certificates approved by us.
6.2.7.3 If your checked baggage is not claimed within 90 days from the date of its arrival, we will dispose of the baggage without notifying you and we will not shoulder any liabilities for that. For the perishable items in your baggage, we have the right to dispose of them 72 hours after the baggage arrives without shouldering any liabilities.
6.2.7.4 Your checked baggage will be carried on the same plane as you as far as possible, unless it may be carried or terminated by subsequent flights due to operational, safety or security reasons. If your checked baggage is transported on a subsequent flight due to your reasons, you need to pick it up at the airport yourself. Otherwise, we will deliver it to you free of charge, unless otherwise provided for applicable laws, regulations and decrees.
6.2.7.5 If your checked baggage is missing or your checked baggage is lost after you arrive at your destination, please report it to us immediately.
6.3 Unchecked Baggage
6.3.1 Restrictions on the weight, size and number of unchecked baggage
The weight of a single piece of unchecked baggage carried by each passenger in first class and business class shall not exceed 8kg or 17 lbs.; the weight of a single piece of unchecked baggage carried by each passenger in premium economy class and economy class shall not exceed 5 kg or 11 lbs.; each piece of unchecked baggage shall not exceed 55 cm or 22 inches, 40 cm or 16 inches, 20 cm or 8 inches on the three sides of each unchecked baggage, which can be placed in the closed baggage rack above the cabin , or placed under your front seat;
Each passenger in first class and business class can carry 2 pieces of unchecked baggage; each passenger in premium economy class and economy class can carry 1 piece of unchecked baggage.
In addition to this, you can also bring 1 carry-on item that can be placed under the seat in front of you free of charge, such as a handbag, briefcase, laptop bag, camera bag or other item of similar size or smaller.
Passengers with infants can also bring food to feed the baby on the flight and diapers for the baby; A portable collapsible pushchair that can be carried in the cabin with a length not exceeding 55 cm or 22 inches, 40 cm or 16 inches and 20 cm or 8 inches in length, width and height respectively, and strollers exceeding the above dimensions shall be transported as checked baggage.
In addition to safety reasons, small assistive devices such as crutches, prostheses, cochlear implants, hearing aids, blind canes, blind mirrors, visual aids, folding manual wheelchairs and other small assistive devices that are used at any time during the journey held by passengers with disabilities, injuries, illnesses and other mobility difficulties on board the flight can be carried into the cabin; If there are no storage facilities or space in the cabin, they can be shipped as checked baggage in free of charge.
6.3.2 Service dog
Service dog refer to special dog that have been specially trained to provide assistance to the disabled in life and work, including guide dog, hearing dog, etc.
You must apply to us in advance and provide the service dog’s identity certificate, animal quarantine certificate and all relevant documents or certificates required for exit, entry or transit. We have the right to limit the number of service dogs brought into the cabin of each aircraft. You are responsible for the excretion of the service dog in the cabin and ensure that it does not affect the hygiene of the aircraft. The service dog brought into the passenger cabin should be tied to a tow rope and wear a work shirt before boarding, and must not occupy a seat or allow it to run at will. With the consent of the relevant passenger, you may not be required to wear a muzzle for the service dog. The service dog shall be brought into the cabin for transportation by a disabled person who is qualified for the flight.
6.3.3 Portable Oxygen Concentrators (POC)
The portable oxygen concentrators (POC) we carry refer to devices that separate oxygen from the air using molecular sieve technology to provide the user with oxygen concentration ≥90±3%. These devices do not have pressure storage components, distribution mechanisms without pressure, nor do they independently generate oxygen. They do not fall under the equipment for storing, generating, or distributing oxygen as mentioned in section 5.1.4.B. If you require continuous use throughout the journey, you must submit an application to us in advance and provide a recognized diagnosis certificate. Your POC should meet our certification requirements, and the batteries carried should meet the time requirement of the flight duration plus an additional 3 hours. The number of spare lithium batteries with a lithium content not exceeding 2 grams or a rated energy not exceeding 100 watt-hours is not limited by section 6.3.8. You are responsible for the condition and functionality of the POC.
6.3.4 Continuous Positive Airway Pressure (CPAP)
The continuous positive airway pressure (CPAP) are devices used to prevent snoring while you sleep and can only be used during the cruising phase of the flight.
6.3.5 Seat occupied baggage
If you need to apply for baggage occupancy service, you shall apply to us in advance and pay the relevant fees.
Except as otherwise provided in provision 6.3.6 of these Conditions of Carriage, the weight of Baggage occupying a seat shall not exceed 75 kg (165 lbs.) and the length, width and height shall not exceed 100 cm (40 inches), 60 cm (24 inches) and 40 cm (16 inches) in height.
The class of service of the ticket you purchased for seat-occupied baggage should be consistent with the class of service of your ticket. The seat occupied by the baggage and your seat will be arranged in the last row of the cabin, and the seats are adjacent and not close to or separated from the aisle. Seat-occupied baggage must not hinder you and other passengers' emergency evacuation, must not affect the observation of the external situation through the cabin windows, and must not obscure any passenger notifications and exit signs.
6.3.6 Seat occupied musical instruments
You must apply to us in advance and pay the relevant fees when musical instruments are used as seat occupied baggage.
For the cello and other special musical instruments that can be transported as seat-occupied baggage, the weight must not exceed 75 kg or 165 lbs., and the three sides of the length, width, and height must not exceed 150 cm or 59 inches, 60 cm or 24 inches, and 40 cm or 16 inches.
The class of service of the passenger ticket you purchased for the musical instrument that occupies the seat should be consistent with the class of service of your ticket. The seat occupied musical instrument and your seat will be arranged in the last row of the cabin, and the seats are adjacent and not close to and not separated from the aisle. The seat occupied musical instrument must not hinder you and other passengers from evacuation, and must not affect the observation of the external situation through the cabin windows, and must not obstruct any passenger notifications and exit signs.
6.3.7 Human Remains
Human remains should be properly packaged to ensure that the contents are not easily identifiable. If you are availing the baggage seat service for human remains, you should follow the relevant requirements as per section 6.3.5.
6.3.8 Spare batteries, mobile power sources
Spare batteries for portable electronic devices (including lithium batteries, nickel-metal hydride batteries and various types of dry batteries), mobile power sources (including power banks and various types of mobile charging equipment) can only be transported as unchecked baggage, and shall not be carried as checked baggage or packed in checked baggage.
The rated energy of the lithium battery mobile power source you carry shall not exceed 160 watt hours, and you can only carry up to 2 regardless of the rated energy.
You can only carry up to 8 spare lithium batteries and lithium battery mobile power sources, and up to 2 of the following three types:
Spare lithium-ion batteries with a rated energy between 100 watt-hours and 160 watt-hours;
Spare lithium metal batteries with a lithium content between 2 grams and 8 grams;
Lithium battery mobile power sources with rated energy between 100 watt hours and 160 watt hours.
It is strictly forbidden to carry the lithium batteries with safety defects recalled by the manufacturer and the lithium batteries and lithium battery mobile power sources without clear lettering indicating their rated energy or their lithium metal content. It is strictly forbidden to carry lithium battery mobile power sources no for personal use. It is strictly forbidden to use lithium battery mobile power during the flight.
6.3.9 Mercury barometer or mercury thermometer for meteorology
Meteorological mercury barometers or mercury thermometers can only be transported as unchecked baggage. Subject to our consent, each representative of the Meteorological Administration of the government or similar official agencies may carry one mercury barometer or mercury thermometer.
Mercury barometer or mercury thermometer for meteorological purposes should be placed in solid packaging. Inside the packaging it must be sealed off hermetically with an inner material or a sturdy leak-proof and anti-penetration material bag. The packaging shall be such as to prevent any mercury leakage.
6.4 Others
Regarding the calculation method of free baggage allowance and excess baggage fee, the relevant requirements of baggage declared value, small animal transportation, special baggage and compensation standards for baggage damage, loss and delay, etc., please refer to "Baggage Service" standard on Shandong Airlines’ official website, or check with us and our authorized sales agents.

Article 7 Overbooking

7.1 General Provisions
7.1.1 In order to ensure that more passengers can take their desired flights and reduce the seats that might otherwise go empty due to temporary cancellation of travel plans by some passengers, we might overbook some flights to a reasonable extent.
7.1.2 We will take into full consideration the routes, flight schedules, times, aircraft types and flight connections to come up with reasonable proportion of overbookings to the number of available seats on each flight so that the number of passengers being denied boarding due to overbooking can be minimized.
7.1.3 If the actual number of passengers on board exceeds the actual number of available seats due to overbooking, we will look for passengers who voluntarily give up their itineraries, based on our procedures for soliciting volunteers. In the case where we fail to have enough passengers who voluntarily give up the itineraries, we will refuse boarding to some passengers. We can issue proof of denied boarding for you upon request.
7.2 Procedure for providing information and soliciting volunteers
If the flight is overbooked, we will publish the overbooking information through the official website, telephone, open letter or live broadcast before the flight to consult passengers who voluntarily abandon the itinerary and inform them of the relevant compensation and service standards.
7.2.1 Set up a volunteer application option in the official website booking process to solicit volunteers.
7.2.2 Set up a volunteer application telephone to solicit or volunteers in the open letter of flight overbooking published on the official website and the direct ticket office.
7.2.3 Solicit volunteers by calling or sending you text messages.
7.2.4 Solicit volunteers by means of broadcasts or notices at the terminal service site.
7.3 Priority Boarding Rules
In the absence of soliciting enough volunteers, we will follow the principles of public order and good customs, comprehensively consider the needs of special passengers such as the elderly, the young, the sick, the disabled, and other factors, as well as the subsequent flight connections and other factors, to determine the priority passengers for boarding. For details, please refer to the “Open letter to all passengers on overbooking of flights".
7.4 Compensation for Denied Boarding
7.4.1 Compensation standards
We will determine the method or amount of compensation for you based on the fare of your ticket, the waiting time for the subsequent flight change and your wishes. For details, please refer to the "Open letter to all passengers on overbooking of flights ".
7.4.2 Compensation methods
We can provide compensation to you through cash, ticket discounts, or reward miles, among other methods.
7.5 Service after denied boarding
If you fail to take the original flight due to overbooking, we can provide you with the following service guarantees:
We will, based on 3.1.3 of these Conditions of Carriage, provide you with involuntary change service and arrange you on the earliest available flight, to ensure your departure as soon as possible. If the flight arranged for you is on the next day or later than that, we will provide with free meals and accommodations; or we will grant you involuntary refund based on 3.2.4 of these Conditions of Carriage.
If there are specific requirements in the laws and regulations of the countries and regions involved in the flight, we will provide services to you in accordance with such applicable laws and regulations

Article 8 Delay, Cancellation and Diversions of Flight

8.1 General Provisions
8.1.1The flight time or aircraft type stated in the flight schedule is not part of the air transportation contract between us and you, and may change between the day of its announcement and the day you actually start your travel.
8.1.2 After ticket purchase, we may change the flight schedule and keep you informed of such changes through the contact information reserved at the time of ticket purchase.
8.1.3 We will take all measures that can be reasonably required to avoid delay, cancellation and diversion of your flight. If we have taken all measures that can be reasonably required or it is impossible to take such measures, we will not be liable for any losses caused to you, unless otherwise provided for in Chinese laws and international conventions.
8.2 Services after Flight Delay, Cancellation and Diversions
8.2.1 Ticket service
After the flight is delayed, cancelled, diversions, we can assist you in handling involuntary changes or involuntary refunds in accordance with provisions 3.1.3 and 3.2.4 of these Conditions of Carriage, or transport you to the destination specified on the ticket by other means of transportation approved by both parties, and the costs incurred shall be executed in accordance with provision 3.1.3.
After the flight is cancelled, you can choose to refund your ticket, even if the applicable conditions of your ticket are restricted, and we will waive the refund fee.
Any changes, cancellations or refunds made before the publication of abnormal flight information should be handled according to the provisions for voluntary changes or voluntary refunds.
8.2.2 Information services
If your flight is delayed or cancelled at the place of origin, or delayed or cancelled at a stopover, or is diverted, we will provide you with flight status information as required.
8.2.3 Catering and accommodation services
If the flight is delayed or cancelled at the place of origin due to mechanical failure, flight schedule, transportation service, crew and other reasons, we will provide you with meals and accommodation services according to regulations.
If your flight is delayed or cancelled at the place of origin due to weather, emergencies, air traffic control, security checks, passengers and other reasons that do not belong to us, we will assist you in arranging meals and accommodation at your own expense.
Regardless of the reason for your flight being delayed or cancelled at a stopover location, or in the event of a diversion, we will provide you with meals and accommodation as required.
If the laws of the country or region involved in the flight require this requirement, we will provide you with services in accordance with the applicable legal provisions.
8.2.4 Proof of flight delays or cancellations
If required, we will provide you with written proof of flight delay or cancellation. This written proof shall not be used as the basis for us to process involuntary changes to tickets, involuntary refunds, and provide related services and compensation.
8.3 Compensation for Flight Delay
8.3.1 Compensation conditions and standards
We will provide you with economic compensation based on the actual situation of the delay due to our reasons. For a delay of more than 4 hours (inclusive) and no more than 8 hours, each passenger will be compensated RMB 200; for a delay of more than 8 hours (inclusive), each passenger will be compensated RMB 400.
The term "delay" in this provision does not include situations where the departure time of a flight is later than the originally planned departure time or the arrival time is later than the originally planned arrival time due to adjustments in the flight schedule.
8.3.2 Compensation method
We can provide you with compensation through reward miles, cash, etc.

Article 9 Additional Services

Article 10 Complaint Acceptance Channels

Article 11 Liability for Damages

11.1 General Provisions
11.1.1Our liability for damages incurred by you during air transportation is bound by Chinese law, applicable international conventions and these Conditions of Carriage. We are only liable for your actual damage caused by our actual air transportation activities in accordance with these Conditions of Carriage and the limits of liability stipulated by Chinese laws or applicable international conventions. If no Chinese laws or applicable international conventions can be cited, these Conditions of Carriage apply. The transportation responsibilities of other carriers related to you in your travel are subject to the laws of the country where they are located and the conditions of carriage of the carriers in question.
11.1.2 We are not liable for any losses caused by our compliance with applicable laws and international conventions or your failure to comply with such applicable laws and international conventions.
11.1.3 Unless otherwise specified in these Conditions of Carriage, our liability to you based on applicable laws or conventions is limited to the direct losses proven by the evidence you provide. We are not responsible for any indirect, punitive, disciplinary, or other non-compensatory losses.
11.1.4 If the damage is caused or contributed to by the fault of you or the claimant, our liability shall be exempted or reduced accordingly in accordance with applicable laws or international conventions.
11.1.5 Unless expressly provided for, these Conditions of Carriage shall not make us waive any provisions in applicable laws or conventions that exempt us from or limit our liabilities.
11.1.6 Our contract of carriage, including these Conditions of Carriage and provisions on exemption of liabilities or limitation on liabilities, also applies to our agents and employees. In any case, the total amount of compensation received from us and our agents and employees shall not exceed our limits of liability under applicable laws or international conventions.
11.2 Liability for Compensation for Personal Injury
Events that occur on a civil aircraft or during your embarkation on or disembarkation from a civil aircraft: for losses from the personal injury or death, when it comes to domestic air transportation, we will be liable based on the "Civil Aviation Law of the People's Republic of China" and the state's relevant provisions on the limitations of liability in domestic air transportation; when it comes to international air transportation defined by international conventions, we will be liable based on such international conventions; when it comes to the international air transportation not defined by the Warsaw Convention, the Hague Protocol, or the Montreal Convention, we shall be liable for compensation in accordance with the relevant provisions of the Montreal Convention. However, we are not liable for any illness, injury, disability, death, etc. caused or aggravated by your physical condition.
11.3 Liability for Damage to Baggage
11.3.1 We shall not be liable for damage to baggage caused solely by the natural properties, inherent defects, quality or defects of the baggage itself. You should ensure that the outer packaging and contents of your baggage are in good condition. We are not responsible for any damage caused to you by your baggage being poorly packed.
11.3.2 We shall not be liable for damage to your unchecked baggage unless caused by the fault of us, our agents and servants.
11.3.3 For damage to your baggage, if you fail to apply for the declaration value service and pay the relevant additional fees, we will be liable for compensation according to the reduced value of the baggage, including repair, cash compensation, etc., within the limits of liability stipulated by relevant applicable laws or international conventions. If you apply for a declared value service and pay the relevant additional fees, we will be liable up to the amount of the declared value, up to the actual benefit of the baggage at the point of destination.
11.3.4 We shall not be liable for any damage caused by your baggage or contents. You shall be liable for any damage caused by your baggage or contents to another person, their property, including other baggage or their contents, and our property.
11.3.5 For losses arising from the destruction, loss, damage or delay of checked baggage, as long as the event causing the destruction, loss, damage or delay occurs on board the aircraft or during any period of time when the checked baggage is under our control, we shall be liable in accordance with the Civil Aviation Law of the People's Republic of China and the relevant national provisions on the limitation of liability of domestic air transport carriers. In international air transport, if it falls under international air transport as defined by international conventions, the liability rules of the corresponding international conventions shall apply; If it is not international air carriage as defined by the Warsaw Convention, the Hague Protocol or the Montreal Convention, we shall be liable for compensation in accordance with the relevant provisions of the Montreal Convention.
11.3.6 If articles not permitted for carriage as baggage in article 6.1.1 of these Conditions of Carriage are included in your baggage, we shall not be liable for any loss, damage or confiscation of such articles, except as otherwise provided by Chinese laws and international conventions.
11.3.7 Acceptance of checked baggage by the holder of the baggage identification tag without objection at the time of delivery of checked baggage is prima facie evidence that the checked baggage has been delivered in good condition and in accordance with the contract of carriage, unless you prove otherwise. If damage occurs to your checked baggage, you shall notify us in writing as soon as you discover it, and at the latest within 7 days from the date of receipt of your checked baggage.
If your checked baggage is delayed, you shall object to your claim in writing to us at least 21 days from the date on which the checked baggage was delivered to you.
If you do not file an objection within the above time limit, your claim against us must be subject to the provisions of Chinese law and international conventions.
11.3.8 We will refund the excess baggage fees paid by you when we compensate you for lost baggage.
11.4 Liability for Third-Party Services
If we arrange for you a service other than air transportation provided by a third party, or if we issue you a ticket or receipt of payment for ground transportation, hotel reservations, or vehicle ride provided by a third party (non-air) transportation or service, when arranging the above services, we are only an intermediary between you and the service provider. You and the third-party service provider shall directly conclude a contract, and the terms and conditions established by the service provider apply. We are not responsible for whether you can get such services or the quality of the services.

Article 12 Other Provisions

Article 13 Definitions

The "Conditions of Carriage" refers to the General Conditions for the Carriage of Passengers and Baggage of Shandong Airlines Co., Ltd. Unless otherwise specified, the following terms in these Conditions of Carriage have the following meanings:
13.1 "We" refers to Shandong Airlines Co., Ltd.
13.2 "You" or "Passenger" refers to any person other than crew members who is carried or will be carried on a civil aircraft on the basis of a ticket.
13.3 "Carrier" refers to a public air transport enterprise that uses civil aircraft to transport passengers and baggage for profit.
13.4 "Ticketing carrier" refers to the carrier that uses its ticket and ticket number to sign an air transportation contract with passengers.
13.5 "Operating carrier" refers to a carrier that performs related transportation under the authorization of the issuing carrier.
13.6 "Authorized sales agent" refers to a passenger transportation sales agent company authorized by us to sell our air transportation services on our behalf and within the framework of our authorization.
13.7 "Authorized ground service agent" refers to an enterprise authorized by us to provide ground service agency services for air transportation of passengers and baggage on our behalf and within the agreed scope of authorization.
13.8 "Ticket" is a type of transportation certificate, including paper ticket and electronic ticket.
13.9 "Ticket change" refers to the ticket rescheduling, change of class, endorsement, etc.
13.10 "Endorsement" refers to the change of the carrier listed on the ticket.
13.11 "Flight" refers to the act of flying performed along a specific air route at a specific time on a specific date.
13.12 "Connecting Flight" means two or more flights listed in a single contract of carriage.
13.13 "Itinerary/Receipt of E-ticket for Air Transportation" (hereinafter referred to as "itinerary") refers to the payment receipt provided by public air transport enterprises and air transport sales agents to passengers when purchasing tickets. Used as a passenger reimbursement receipt, not as a receipt for passing airport security checks and boarding.
13.14 "Flight arrival delay" refers to the situation where the time the wheel choke is placed after the flight arrives is over 15 minutes later than the scheduled flight arrival time.
13.15 "Flight departure delay" refers to a situation where the adjusted "flight scheduled departure time" or the wheel chock is removed actual departure time of the flight is later than the "flight scheduled departure time" shown on the ticket by more than 15 minutes.
13.16 "Advance flight departure" refers to the situation where the adjusted scheduled flight departure time is earlier than the scheduled flight departure time shown on the ticket.
13.17 "Flight cancellation" refers to the situation where the flight plan is stopped due to expected flight delays or the flight plan is stopped due to delays.
13.18 "Our reasons" refers to the management reasons of Shandong Airlines, including aircraft maintenance, flight allocation, crew deployment, etc.
13.19 "Reasons other than us" refers to other reasons unrelated to the internal management of Shandong Airlines, including weather, emergencies, air traffic control, security checks, passengers and other factors.
13.20 "Fare conditions of use" means the fare conditions of use applicable to the specified class code or fare type.
13.21 "Agreed stopping place" refers to the place, except the place of departure and the place of destination, set out in the ticket or shown in our timetables as scheduled stopping places on your route.
13.22 "Class of Service" refers to the classification of aircraft cabin configurations, including first class, business class, premium economy class, and economy class.
13.23 "Classes" refers to the class code shown on your ticket.
13.24 "Fare" refers to the price of air transportation services provided by the carrier using civil aircraft to transport passengers from the airport of departure to the airport of destination, excluding the taxes and fees collected in accordance with national regulations.
13.25 "Normal fare" means the highest fare of first class, business class, premium economy class and economy class during the applicable period.
13.26 "Special fare" means other fares that are not normal fares.
13.27 "Reservation/booking": means the reservation of your reserved seat, classes, or the weight and volume of baggage.
13.28 "Valid ID" refers to the valid documents that you must present to prove your identity as prescribed by the relevant government authorities when purchasing tickets and boarding the aircraft, including Chinese mainland: resident ID card, temporary ID card, passport, military officer ID, civilian cadre ID, compulsory soldier ID, non-commissioned officer ID, civilian personnel ID, employee ID, armed police officer ID, armed police soldier ID, seafarer ID, and valid flight ID documents for Chinese mainland residents under the age of 16 also include birth medical certificates, Household registration book or identification certificate issued by the public security organ where the household registration is located; Mainland Travel Permit for Hong Kong and Macao Residents, Mainland Travel Permit for Taiwan Residents for Taiwan Residents, Residence Permit for Hong Kong, Macao and Taiwan Residents; Valid passports of foreign travelers, diplomatic personnel card in China issued by the Ministry of Foreign Affairs, permanent residence identity card for foreigners; Other valid identification documents required by the CAAC.
13.29 "Valid travel documents" include valid ID documents and all exits, entry, transit, health and other documents required by relevant state or regional laws, regulations, decrees, requirements or other provisions.
13.30 "At least X years old" refers to the calculation based on the year, month and day of the Gregorian calendar, starting from the day of the first birthday.
13.31 "Check-in deadline" refers to the latest time specified by local airports when passengers should complete check-in and get boarding pass.
13.32 "No show" refers to the passenger fails to complete the check-in formalities at the specified time or fail to check-in because the travel document does not meet the requirements.
13.33 "Missing flight" refers to not boarding the flight listed on your ticket after completing the check-in procedures at the departure station or during a stopover.
13.34 "Wrong flight" refers to a passenger takes a flight that is not listed on his ticket.
13.35 "Baggage" refers to the necessary or appropriate number of articles and other personal belongings carried by passengers for dress, use, comfort or convenience during travel. Unless otherwise specified, it includes checked baggage and unchecked baggage.
13.36 "Checked baggage" refers to the baggage handed over by passengers to Shandong Airlines for care and transportation and issued with baggage identification label.
13.37 "Unchecked baggage" refers to the baggage brought into the cabin to take care by passenger themselves, except the checked baggage.
13.38 "Baggage identification tag" refers to the certificate specially issued to identify checked baggage.
13.39 "Overbooking" refers to the behavior that seats sold by the carrier exceeds the actual number of available seats onboard in order to avoid seat waste.
13.40 "Volunteer" refers to the passenger who responds to the carrier's call, is willing to accept the compensation provided by the carrier and gives up the reserved seat or downgrade the class.
13.41 "Domestic air transportation" refers to transportation in which the departure place, agreed stopping place, and destination of the transportation are all within the territory of the People's Republic of China in accordance with the air transportation contract concluded by the parties.
13.42 "International air transportation" refers to the transport in which, according to the air transport contract concluded by the parties, the departure, destination or one of the agreed stopovers are not within the territory of the People's Republic of China, regardless of whether the transport is interrupted or transferred.
13.43 "Laws of the People's Republic of China" or "Laws of China" means the laws of the People's Republic of China, except for the purposes of these Conditions of Carriage, except for the laws of the Hong Kong Special Administrative Region, Macau Special Administrative Region and Taiwan of the People's Republic of China.
13.44 "Convention" means the following applicable documents:
The "Convention for the Unification of Certain Rules for International Carriage by Air" signed in Warsaw on October 12, 1929 (referred to as the "Warsaw Convention", see http://www.caac.gov.cn/XXGK/XXGK/ for details) GJGY/201510/t20151029_8979.html);
The "Protocol to Amend the Convention for the Unification of Certain Rules for International Air Transport signed in Warsaw on October 12, 1929" signed at The Hague on September 28, 1955 (referred to as "The Hague Protocol", see http: //www.caac.gov.cn/XXGK/XXGK/GJGY/201510/t20151029_8978.html);
The "Convention for the Unification of Certain Rules for International Air Carriage" (referred to as the "Montreal Convention") signed in Montreal on May 28, 1999, see http://www.caac.gov.cn/XXGK/XXGK for details /GJGY/201510/t20151029_8976.html).

Article 14 Effectiveness and Revision

China Eastern Airlines General Conditions of Carriage

Article 1 General

1.1 Overview
China Eastern Airlines Corporation Limited (hereinafter referred to as China Eastern) has enacted the General Conditions for Transportation of Passenger and Baggage (hereinafter referred to as "the Conditions" or "these Conditions") as part of the China Eastern passenger transportation contract to clarify the rights and obligations of the carriers and passengers involved in air transportation.
1.2 Basis of Formulation
These Conditions have been formulated in accordance with the Civil Aviation Law of the People's Republic of China, the Law of the People's Republic of China on the Protection of Consumer Rights and Interests, the Electronic Commerce Law of the People's Republic of China, the Provisions on the Administration of Passenger Services in Public Air Transport, the Rules on the Certification of Public Air Carriers of Large Aircraft, the Regulations on the Administration of the Airworthiness of Civil Aircraft, the Provisions on the Transport of Dangerous Cargo by Civil Aviation, and other relevant laws and regulations.
1.3 Predominance of the Law
The formation, validity, interpretation, performance, and resolution of disputes and all matters relating to the contract and these Conditions shall be governed by the laws of the People's Republic of China, including international conventions concluded or acceded to by the People's Republic of China.
If any of the terms of these Conditions conflict with applicable laws or international conventions, the applicable laws or international conventions shall prevail. If any of the terms of these Conditions be deemed invalid due to a conflict with applicable laws or international conventions, the validity of the remaining terms of these Conditions shall remain valid and enforceable.
1.4 Language Versions
These Conditions have been written in Chinese and translated into other languages. In the event of any discrepancy between the Chinese version and versions in other languages, the Chinese version shall prevail.
1.5. Other Regulations
The headings of each term of these Conditions are for convenience only and shall not be used to interpret the content of the provisions.

Article 2 Scope of Application

2.1 General Provisions
2.1.1 Unless otherwise specified in Articles 2.1.3, 2.2 and 2.3 of these Conditions, these Conditions apply to the use by China Eastern of civil aircraft to transport passengers and baggage for a fee. These Conditions constitute part of the contract of carriage between China Eastern and passengers. The rights, obligations, and responsibilities of both parties are governed by these Conditions.
2.1.2 In view of frequent changes to these Conditions, China Eastern has formulated separate the Voluntary Changes and Refunds for China Eastern Domestic Flights Implementing Rules, the Voluntary Changes and Refunds for China Eastern International Flights Implementing Rules, and the China Eastern Overbooking Service Plan, all deemed part of these Conditions. In the event of inconsistencies between the aforementioned and these Conditions, the separate provisions shall take precedence over these Conditions.
2.1.3 For free and special fare transportation, the corresponding special tariff rules shall apply; in the absence of such special tariff rules or in cases when the special tariff rules have not been specified, part or all of these Conditions shall apply.
2.2 Charter Transportation
The provisions of charter contracts and ticket terms shall prevail for transportation provided under China Eastern charter contracts; when such provisions are not stipulated in the charter contracts and ticket terms, part or all of these Conditions shall apply.
2.3 Code Sharing
These Conditions shall also apply to codeshare flights operated by other carriers. The conditions or terms of transportation of the actual carrier may differ from these Conditions. Except for Article 3 and Article 4 of these Conditions, any different terms set by the actual carrier will be considered part of these Conditions for codeshare flights, and will take precedence over corresponding provisions of these Conditions.
Terms and conditions that may vary between China Eastern and the actual carrier of the codeshare flight, include but are not limited to rules of: boarding, refusal and limitation of carriage, baggage transportation, flight overbooking, flight delays, cancellations, and diversions etc.
2.4 Successive Transportation
Transportation performed by China Eastern and other carriers under one contract or a consecutive ticket shall be regarded as a single operation, and the liability of each carrier specified on the ticket shall be governed by their respective transportation conditions, except as specifically provided for by law.

Article 3 Ticket Sales

3.1 General Rules
3.1.1 General Provisions
3.1.1.1 China Eastern is abbreviated as the two-letter airline code "MU" on passenger tickets. When China Eastern is the contracting carrier, the first three digits of the ticket number are "781", which is the China Eastern ticket settlement code.
3.1.1.2 A China Eastern ticket constitutes preliminary proof of the establishment of a passenger transportation contract and its conditions. Unless otherwise specified, the rights and obligations of China Eastern and its passengers stipulated in these Conditions apply only to a single air transportation contract and do not extend to other transportation contracts. The legal effect will differ for the purchase of multiple tickets by a passenger for travel on two or more segments or a single ticket. Passengers should be mindful of this fact and make purchase choices based on their situation.
3.1.1.3 The transportation service may only be provided to the passengers named on the ticket. China Eastern reserves the right to require valid identification.
3.1.1.4 Tickets are non-transferable.
3.1.1.5 Each flight coupon or electronic flight coupon must specify the flight segment and class. Once the flight date is confirmed and the reservation is completed, China Eastern will provide the requisite transportation. For incomplete flight coupon or electronic flight coupon reservations, China Eastern will reserve seats based on the passenger's application, the tariff rules governing the ticket held by the passenger, and the availability of seats on the requested flight.
3.1.1.6 Flight coupons or electronic flight coupons for domestic segments of international and regional connecting flights may be used directly without being exchanged for domestic tickets. Tickets for domestic air transportation purchased by passengers overseas (including in the Hong Kong and Macao Special Administrative Regions and Taiwan) and issued in the form of international tickets shall be exchanged for domestic tickets before being used.
3.1.2 Ticket Validity
3.1.2.1 Passengers should complete all the flight segments specified on the ticket within its validity period.
3.1.2.2 Unless otherwise specified, the validity period of a ticket is calculated from 00:00 (inclusive) on the day following the commencement of travel, purchase, or reissue of the ticket to 24:00 (exclusive) on the day of expiry.
(1) For partially used tickets, the validity period is one year, starting from 00:00 (inclusive) on the day following the commencement of the first travel segment. The starting date of the ticket validity remains unchanged, regardless of subsequent changes.
(2) For unused tickets:
a) The validity period is one year starting from 00:00 (inclusive) on the day after the ticket purchase.
b) If a passenger applies to change a ticket and a new ticket number is generated, the validity period of the ticket will be calculated from 00:00 (inclusive) on the day after the issue of the new ticket.
3.1.2.3 The validity period of a special fare ticket shall be calculated in accordance with the tariff rules applicable to that special fare.
3.1.3 Ticket Use
3.1.3.1 Order of Ticket Use
Flight coupons must be used in the order specified on the ticket, beginning with the place of departure and proceeding in accordance with the planned itinerary. In the event a passenger has failed to use any or all of the flight coupons in the proper order, China Eastern will not honor the flight coupons, though the passenger may apply for a refund in accordance with Article 4.2.3 of these Conditions.
3.1.3.2 Open Tickets
For open tickets, the passenger is free to apply for seat reservations based on their travel needs and flight seat availability. Within the scope permitted by the ticket’s terms of use and the transportation contract, passengers are exempted from change fees when confirming their seats for the first time. Passengers will need to pay for the difference in fare, taxes, and fuel surcharges between the newly confirmed flight and the original open ticket when the seat is confirmed. If further changes are made after confirmation, or if undetermined terms are subsequently confirmed, such changes will be processed according to the ticket’s terms of use.
3.1.4 Air Transport Itineraries/Receipts of E-tickets
3.1.4.1 The air transport itineraries/receipts of e-tickets is a type of reimbursement voucher. When purchasing an electronic ticket, passengers are asked to print a paper itinerary of the air transport itineraries/receipts of e-tickets within 28 days of having used the last flight segment. For reissued tickets, the itinerary must be printed within 28 days of the reissuance. An electronic invoice (air transport itineraries/receipts of e-tickets) can only be issued within 180 days of the use of the last flight segment. Paper-based air transport itineraries/receipts of e-tickets and electronic invoices (air transport itineraries/receipts of e-tickets) cannot be issued repeatedly.
3.1.4.2 If the printed Itinerary is lost, it cannot be reprinted in accordance with the Measures for the Administration of Air Transport Itineraries/Receipts of E-tickets. The printed copy of air transport itineraries/receipts of e-tickets should be kept in a safe place and returned when the ticket is refunded.
3.2 Fares and Taxes
3.2.1 Application of Fares
3.2.1.1 The fare refers to the price of air transportation services for Passengers from the airport of departure to the airport of destination, excluding the cost of ground transport services within the airport area, between terminals, between different airports, or between the airport and the urban area, and excluding other taxes, fees and fuel surcharges.
3.2.1.2 The fare is the price applicable to the flight purchased by the passenger at the time of purchase. In the event China Eastern adjusts a fare after the ticket has been sold, the fare of the ticket purchased by the passenger shall remain unchanged.
3.2.1.3 Different restrictions on changes and refunds apply to different fares. Passengers should choose the fare type suited to their needs and abide by the corresponding rules when changing or refunding.
3.2.2 Payment of Fare
3.2.2.1 Passengers pay for tickets in the currency of the country where they are located and in the manner of payment prescribed by China Eastern. Unless otherwise agreed between China Eastern and the passenger, all tickets shall be paid for immediately.
3.2.2.2 If the fare received differs from the applicable rate or has been calculated incorrectly, the passenger shall cover the amount lacking, or China Eastern will refund the portion of the fare that has been overcharged as the situation requires.
3.2.3 Taxes and Fees
To the extent permitted by laws and regulations, any tax or charge imposed by the government, relevant authorities, or airport operator shall be paid by the passenger and specified separately on the ticket. China Eastern will inform the passenger of any tax or charge not included in the fare when the passenger is purchasing a ticket.
3.3 Seat Reservations and Ticketing
3.3.1 General Provisions
3.3.3.1 Passengers can make reservations and purchase tickets through the official China Eastern website, mobile website, China Eastern App, service hotline, ticket offices, or authorized aviation sales agents and other channels approved by China Eastern.
3.3.3.2 When making reservations and purchasing tickets, passengers must provide valid ID documents, which must be the same as those used during boarding.
3.3.3.3 A reservation may be canceled by China Eastern in the event the passenger fails to complete payment within the prescribed time limit.
3.3.3.4 The change or cancellation of a reservation by a passenger must comply with tariff rules for the ticket and be made within the time specified by China Eastern. In the event a passenger's ticket is subject to restrictions, only the provisions of such restrictions shall apply to the passenger's change or cancellation of a seat reservation.
3.3.3.5 Passengers should be mindful of the minimum connecting time stipulated by local airports when purchasing connecting flights. If the time of the connecting flight purchased by the passenger is less than the time allowed, China Eastern will not be liable for any subsequent losses incurred.
3.3.3.6 China Eastern reserves the right to set restrictions on tickets of certain fares to restrict or exclude the rights of passengers who have purchased such tickets to change, refund, or transfer. China Eastern will inform passengers of the conditions for such tickets to be changed, refunded, or transferred.
3.3.2 Collection and Use of Personal Information
Passengers must ensure the accuracy of the personal information provided to China Eastern and bear all consequences arising from the inaccuracy of the information provided. Such personal information is used for the purposes of implementing these Conditions, including but not limited to reserving seats, purchasing tickets, and arranging related transportation services. By submitting reservations and purchasing tickets, passengers authorize China Eastern to retain their personal information for the purpose of fulfilling the air transportation contract (including these Conditions) and transmit the personal information to the relevant departments of China Eastern, other relevant carriers, providers of the aforementioned services or agents permitted by law. China Eastern will take all reasonable and feasible security measures to protect passengers' personal information. Passengers can contact China Eastern to learn more about the Privacy Policy. The Privacy Policy is not part of these Conditions.

Article 4 Ticket Change and Refund

4.1 Ticket Change
4.1.1 General Provisions
4.1.1.1 Any changes to a ticket must be made within the validity period of the ticket.
4.1.1.2 The passenger shall contact the contracting carrier or its authorized sales agent for ticket change.
4.1.2 Voluntary Change
4.1.2.1 A voluntary change is when a passenger requests changes to cabin class, flight time, or flight date for personal reasons. If China Eastern has no flights or seats available for change within the time frame specified by the passenger, the passenger may apply for a refund for the ticket in accordance with Article 4.2.3 of these Conditions.
4.1.2.2 China Eastern or its authorized sales agent will process passenger requests for a voluntary ticket change in accordance with the purchased ticket’s terms of use when seat availability allows. The passenger shall bear any resulting difference in change fees, fares, taxes, and fuel surcharges.
4.1.3 Involuntary Change
4.1.3.1 China Eastern and its authorized sales agents can process a single involuntary change for a passenger free of charge in the following circumstances:
(1) A delay of flight departure, flight cancellation, flights taking off ahead of schedule, itinerary changes, physical cabin class downgrades, or the carrier is unable to operate the original flight.
(2) The passenger's flight fails to arrive at the transfer location within the time specified on the ticket resulting in the actual connecting time being less than the minimum connecting time allowed by the local airport, resulting in the passenger's missing the connecting flight.
4.1.3.2 Involuntary Change of Flight Date and Range
(1) China Eastern will change the passenger to a China Eastern flight acceptable to the passenger within 3 days before or after the original flight free of charge. If the passenger requests to change to a flight outside the 3-day window before or after the original flight, it shall be handled according to Article 4.1.2 of these Conditions. In the event there is no available seat on a China Eastern flight within 3 days before or after the original flight, it may be changed to the nearest available China Eastern flight free of charge. Only one free change is permitted.
(2) If a passenger is forced to make an involuntary change to a ticket due to circumstances attributable to China Eastern, China Eastern may seek the consent of the passenger and the relevant carrier to arrange an involuntary transfer to transport the passenger to the destination or stopover.
4.1.3.3 In the event the situation specified in Article 4.1.3.1 of these Conditions results in passengers being seated in a physical cabin class for which a lower fare is charged than that of the original ticket, China Eastern will refund the difference to the passengers.
4.1.4 Changes Due to Illness
If a passenger or traveling companion is unable to travel on the flight or date specified on the ticket due to injury, illness, or for other health reasons, the passenger may present supporting documents approved by China Eastern to change the ticket for the unused segments within the validity period of the ticket. The change shall be made voluntarily in accordance with Article 4.1.2 of these Conditions and no change fee shall be charged.
4.2 Ticket Refund
4.2.1 General Provisions
4.2.1.1 In the absence of provisions to the contrary in the tariff rules, China Eastern will accept refund requests of tickets held by passengers for part or all unused segments within the validity period in accordance with the applicable tariff rules . Passengers must apply for a refund for all unused segments on their tickets at one time. It is prohibited to apply for a refund for different segments separately.
4.2.1.2 Passengers are asked to contact the contracting carrier or its sales agent to process ticket refunds and complete the refunds in the original ticket purchasing channel.
4.2.1.3 The ticket coupon for which the passenger requests a refund must be valid and open for use.
4.2.1.4 Passengers may request a refund no later than one month after the expiration of the ticket as specified in Article 3.1.2 of these Conditions. Failure to do so shall be deemed a forfeiture of the passenger‘s right to a refund. China Eastern reserves the right to refuse such requests, i.e. not to refund the unused fare, taxes, and fuel surcharges.
4.2.1.5 Passengers who have printed out the itinerary of the electronic air ticket must return the printed itinerary of the electronic air ticket when refunding the ticket.
4.2.1.6 China Eastern will prioritize refunding the ticket to the original payment account. If it is impossible to refund to the payment account for special reason, the refund may be made to the passenger directly or to an authorized trustee.
4.2.1.7 Passengers must present the original ID documents used to purchase the ticket when refunding the ticket. For passengers who entrust another person to handle the refund procedure, the trustee shall present the power of attorney accepted and approved by China Eastern, the valid ID document of the passenger as specified in the ticket, and the valid ID document of the trustee.
4.2.1.8 China Eastern will refund the ticket price to the party who meets the requirements of Articles 4.2.1.6 and 4.2.1.7 of these Conditions in accordance with the provisions listed in Article 4.2.1, which shall be regarded as a formal refund and immediate termination of the transportation contract between China Eastern and the passenger.
4.2.2 Currency
4.2.2.1 All refunds are subject to laws and other regulations of the country in which the ticket was originally purchased and in which the refund is being issued. Refunds will be prioritized in the original payment currency, though China Eastern may choose to issue the refunds in the currency of the country in which the ticket was originally purchased or in which the refund is being issued.
4.2.2.2 Passengers may not claim a refund from China Eastern for possible differences resulting from currency exchange rates.
4.2.3 Voluntary Refund
4.2.3.1 A voluntary refund refers to a refund requested by the passenger due to personal reasons. China Eastern or its sales agent will process a passenger request for a voluntary refund according to the corresponding purchased ticket’s term of use .
4.2.3.2 The fare, taxes, and fuel surcharges for a flight will not be refunded if a passenger voluntarily terminates a journey at a stopover.
4.2.4 Involuntary Refund
4.2.4.1 China Eastern and its sales agents shall handle an involuntary refund for a passenger free of charge in the following circumstances:
(1) A delay of flight departure, flight cancellation, flights taking off ahead of schedule, itinerary changes, physical class downgrades, or the carrier is unable to operate the original flight.
(2) The passenger's flight fails to arrive at the transfer location within the time specified on the ticket resulting in the actual connecting time being less than the minimum connection time allowed by the local airport, resulting in the passenger's missing the connecting flight.
4.2.4.2 If a ticket is not used, the ticket fare, taxes, and fuel surcharges shall be refunded, though the change fee already collected shall not.
4.2.4.3 If a ticket has been partially used, the corresponding fare for the unused segments, refundable taxes, and fuel surcharges shall be refunded, though the amount shall not exceed the original fare paid. The change fee already collected is not refunded.
4.2.5 Refund Due to Illness
If a passenger or traveling companion is unable to travel on the flight or date specified on the ticket due to injury, illness, or for other health reasons, the passenger may present supporting documents approved by China Eastern to request a refund within the validity period of the ticket. The refund shall be made voluntarily in accordance with Article 4.2.3 of these Conditions and no change fee shall be charged.

Article 5 Flight Taking

5.1 Check-in and Boarding
5.1.1 Check-in Procedures
5.1.1.1 Passengers shall verify their tickets, check their Baggage, and get paper or electronic boarding passes before the check-in deadline stipulated by China Eastern using a valid ID document. The valid ID document presented by the passenger must be the same as the one used to purchase the ticket. If necessary, China Eastern may retain a copy of the passenger's valid travel document.
5.1.1.2 The check-in deadline for flights varies by airport. Passengers should familiarize themselves with airport check-in requirements to avoid no-show.
5.1.1.3 No-Show
(1) China Eastern may choose to arrange a voluntary change or refund for a passenger in accordance with Article 4.1.2 or 4.2.3 of these Conditions following a request for reassignment to a subsequent flight or a ticket refund after a no-show that is the fault of the passenger.
(2) If a passenger requests reassignment to a subsequent flight after a no-show attributable to China Eastern, China Eastern will arrange for the passenger to take a subsequent flight subject to availability without charging any fees. Should the passenger choose not to accept the above arrangement and request a refund, the involuntary refund provisions of Article 4.2.4 of these Conditions shall apply.
5.1.2 Accepting Inspection
Before boarding, passengers and their baggage must undergo security inspection; otherwise, China Eastern reserves the right to refuse to transport the passengers or their baggage.
The methods employed during inspection may include without being limited to the equipment checks, manual inspection, questioning, and other methods prescribed by the local government or security inspection agency. The method of inspection is determined at the discretion of the government and the airport, regardless of whether the passenger is present, consents to, or aware of it. China Eastern is not liable for any injury to passengers or damage or loss to baggage caused by an inspection, unless the injury, damage, or loss is the result of China Eastern’s intentional actions or gross negligence and unless otherwise stipulated by Chinese law and international conventions.
5.1.3 Entry/Transit
5.1.3.1 Passengers are responsible for obtaining valid travel documents, visas, or health and epidemic prevention policy certificates required for the place of departure, agreed stopover, and destination. They must also be familiar with and comply with all applicable laws, regulations, orders, and travel requirements. Passengers who are unable to board a flight or reach their destination due to failure to comply with relevant regulations shall bear the corresponding responsibilities and losses themselves.
5.1.3.2 The information required under Article 5.1.3.1 of these Conditions is provided by China Eastern and its authorized agents for convenience and to assist passengers. China Eastern does not assume any responsibility for this. China Eastern assumes no responsibility for the consequences arising from the passenger's failure to obtain such documents or visas or failure to comply with the applicable laws, regulations, orders, and travel requirements.
5.1.3.3 The passenger is responsible for all expenses incurred when China Eastern transports a passenger who is denied transit or entry back to the place of departure or other locations in accordance with government orders. China Eastern will not refund the fees collected for transportation to the place of refusal of entry or repatriation.
5.1.3.4 China Eastern reserves the right to demand reimbursement from a passenger for fees or deposits paid and all expenses incurred should a passenger fail to comply with relevant national laws, regulations, orders, requirements or travel requirements, or fail to produce the required documents, resulting in China Eastern being required to pay or pledge a fine or bear any expenses.
5.1.4 Passenger Boarding
5.1.4.1 General Provisions
The closing time of the boarding gate varies by flight. Passengers should familiarize themselves with airport boarding gate closing times to avoid missing their flights.
5.1.4.2 Missing a Flight
(1) China Eastern may arrange a voluntary change or refund for a passenger missing a flight for their own reasons and requesting a change to a subsequent flight or a refund in accordance with Article 4.1.2 or 4.2.3 of these Conditions.
(2) In the event a passenger misses a flight for reasons attributable to China Eastern, the carrier shall arrange for the passenger to take a subsequent flight as soon as possible or handle the matter in accordance with Article 4.2.4 of these Conditions.
5.1.4.3 Wrong Boarding
(1) No compensation or refund shall be provided for a passenger's wrong boarding for reasons attributable to themselves. China Eastern can arrange for the passenger to take the earliest flight with available seats to the destination specified on the ticket.
(2) In the event of wrong boarding due to reasons attributable to China Eastern, the carrier shall arrange for the passenger to take the earliest flight with available seats to the destination specified on the ticket. Should the passenger choose not to accept the above arrangement and request a refund, the involuntary refund provisions of Article 4.2.4 of these Conditions shall apply.
5.1.4.4 Misconnection
Where there are connecting flights, if the passenger cannot catch the connecting flight booked at the connecting point due to reasons attributable to China Eastern, as the carrier of the flight before the connecting point, China Eastern will make appropriate arrangements for the passenger at such connecting point.
5.2 In-flight Seat Arrangement
5.2.1 In addition to providing seats in accordance with the flight and class of service that the passenger has reserved, China Eastern will use its best endeavors to meet the passenger’s requirements for a seat in the same class of service but does not guarantee to provide the seat specified by the passenger.
5.2.2 To ensure flight safety, China Eastern reserves the right to assign seats by the exits of the aircraft and other necessary locations.
5.2.3 For operational, safety, or security reasons, China Eastern reserves the right to assign or reassign seats on board, even after passengers have boarded or taken their seats.
5.3 Discontinuing a Trip
Passengers may not discontinue a trip after the cabin door has closed except in cases of force majeure or a sudden emergency illness or life-threatening situation. Passengers disrupting order on board resulting therefrom shall bear the corresponding legal consequences.
5.4 In-flight Behavior
5.4.1 Unlawful Interference and Disruptive Behavior
5.4.1.1 Unlawful interference refers to acts or attempted acts that endanger flight safety. These include but are not limited to: hijacking an aircraft; destroying an aircraft in use; taking hostages on aircraft or at airports; forcible entry into aircraft, airports, or aviation facilities; bringing weapons or dangerous devices or materials into aircraft or airports for criminal purposes; using aircraft in use to cause death, serious personal injury, or serious damage to property or the environment; spreading false information that endangers the safety of passengers, crew, ground personnel, or the public on aircraft in flight or on the ground, at airports, or civil aviation facilities.
5.4.1.2 Disruptive behavior refers to behavior that disrupts the order of the airport or cabin by failure to abide by the code of conduct at the airport or on the aircraft, or failure to follow the instructions of the airport personnel or the crew. Disruptive behaviors on board an aircraft include but are not limited to:
(1) Occupying seats and baggage racks by force;
(2) Engaging in physical combat and provoking troubles;
(3) Molesting or sexually harassing passengers in the cabin;
(4) Disseminating obscene materials and other illegal printed materials;
(5) Smoking (including electronic cigarettes) or using a fire;
(6) Using mobile phones or other prohibited electronic devices in violation of regulations;
(7) Stealing, intentionally damaging, or moving life-saving items or other aircraft facilities and equipment without authorization, or forcibly opening the emergency door;
(8) Stealing public or private property on board;
(9) Preventing or inciting other passengers to prevent the crew from performing their duties;
(10) Other acts that disrupt order in the cabin.
5.4.1.3 China Eastern will take the necessary measures to stop and subdue a passenger engaging in any of the behaviors listed in Article 5.4.1.1 or 5.4.1.2 of these Conditions on board. Serious cases affecting the safety of flight operations shall be referred to the public security organs for handling in accordance with the law.
If a passenger is refused carriage by China Eastern due to the behaviors listed in Article 5.4.1.1 and Article 5.4.1.2 of these Conditions, no fare, taxes, and fuel surcharges shall be refunded, and the remaining unused segments shall be handled in accordance with the voluntary refund provisions in Article 4.2.3 of these Conditions or the voluntary change provisions in Article 4.1.2 of these Conditions. China Eastern reserves the right to pursue legal action against the passenger according to the law.
5.4.1.4 China Eastern reserves the right to restrict passengers engaging in any of the behaviors listed in Article 5.4.1.1 or 5.4.1.2 of these Conditions from taking China Eastern flights in the future. China Eastern will refuse any restricted passenger to purchase tickets; if the passenger has purchased a ticket, the involuntary refund regulations in Article 4.2.4 of these Conditions shall apply.
5.4.2 Use and Restrictions of Portable Electronic Devices
5.4.2.1 Portable electronic devices prohibited from use during flight include but are not limited to: portable electronic devices that cannot turn off the cellular mobile communication function, satellite phones, walkie-talkies, remote-controlled toys, and other portable electronic devices with remote control capabilities, and portable electronic devices with wireless transmission functions with a transmission power of 100 mW (inclusive) or above.
5.4.2.2 Portable electronic devices prohibited from use during critical phases such as taxiing, take-off, and descent and landing but allowed during non-critical flight phases include but are not limited to: continuous positive airway pressure machines (CPAP), portable oxygen concentrators (POC) of uncertified brands, and laptop computers.
5.4.2.3 Portable electronic devices permitted throughout the trip include but are not limited to:
(1) Portable recorders, hearing aids, pacemakers, electric shavers;
(2) Portable oxygen concentrators of certified brands (prior approval from China Eastern required);
(3) Mobile phones, e-books, and PADs (flight mode must be enabled during the flight, i.e. with the cellular communication function turned off);
5.4.2.4 Power banks to charge devices on board are not allowed and neither is charging the power bank itself. Power banks must be kept off at all times while on board.
5.4.3 Non-Smoking Flights
Smoking (including conventional cigarettes, electronic cigarettes, synthetic steam smoking devices, or other forms of smoking) is strictly prohibited on all China Eastern flights and in all areas on board the aircraft.
5.4.4 Restrictions on Alcoholic Beverages
Passengers are not permitted to consume alcoholic beverages in the cabin other than those served on board the aircraft by China Eastern.
5.4.5 Seatbelt
Passengers shall fasten their seatbelts as required and as prompted by the crew during the entire flight.
5.4.6 Restrictions on Filming
In the interests of order, flight safety, and the privacy rights of others, photos or videos (of other passengers, crew members, etc.) may not be taken without consent. Passenger behavior deemed illegal interference or disruption resulting therefrom shall be handled in accordance with Article 5.4.1.3 of these Conditions.

Article 6 Refusal and Limitation of Transportation

6.1 Refusal of Transportation
6.1.1 In the interests of flight safety and order on board, China Eastern reserves the right to exercise reasonable judgment and refuse to transport passengers if the following circumstances or circumstances of a similar nature occur or are likely to occur:
6.1.1.1 Violation of any laws, regulations, orders, or other provisions applicable to any country or region of departure, stopover, destination, or overflight.
6.1.1.2 Passenger behavior, age, mental or physical condition, including under the influence of alcohol or drugs, is deemed unsuitable for air travel or poses a potential threat to the passenger themselves or other persons or property.
6.1.1.3 The passenger has or is suspected of having a contagious disease that poses a direct threat to the health of other passengers or crew members or has special stench or special quirks, which may cause discomfort to other passengers.
6.1.1.4 The passenger fails or is unable to comply with China Eastern orders or regulations regarding safety, security, and public health.
6.1.1.5 The passenger refuses to comply with the security check.
6.1.1.6 The passenger fails to comply with the prohibition on smoking or the use of electronic devices on board.
6.1.1.7 The passenger fails or refuses to comply with the crew’s instructions.
6.1.1.8 The passenger fails to pay the applicable fare, taxes, or fees.
6.1.1.9 Passengers may be repatriated on route for failing to present the valid ID and travel documents or failing to book subsequent flights.
6.1.1.10 Passenger baggage may endanger or affect the safety and health of the crew or other passengers.
6.1.1.11 The passenger fails to present a valid ticket.
6.1.1.12 The passenger is restricted from boarding the aircraft in accordance with Article 5.4.1.4 of these Conditions.
6.1.1.13 In the event of other circumstances required by law or these Conditions.
6.1.2 China Eastern reserves the right to refuse to transport a passenger suffering from any of the following diseases or ailments unless the passenger holds a certificate of fitness for air travel issued by a doctor and special arrangements made with China Eastern to preserve the passenger's life:
6.1.2.1 Patients with heart disease in a severe or critical condition, such as those with severe heart failure, having symptoms of cyanosis or myocardial infarction (having had a myocardial infarction within 6 weeks prior to travel).
6.1.2.2. Patients with severe otitis media (accompanied by eustachian tube blockage).
6.1.2.3 Patients with recent spontaneous pneumothorax, or patients with neurological conditions who have recently undergone pneumothorax surgery.
6.1.2.4 Patients with large mediastinal tumor, extra-large hernia, and intestinal obstruction.
6.1.2.5. Patients with head injury, increased intracranial pressure, or skull fractures.
6.1.2.6 Patients having suffered recently from a jawbone fracture with metal wire connections.
6.1.2.7. Patients with poliomyelitis in the past 30 days or patients with bulbar poliomyelitis.
6.1.2.8 Patients with severe hemoptysis, hematemesis, vomiting, or moaning symptoms.
6.1.2.9 Patients with severe trauma treated with major surgery and wounds that have not yet fully healed.
6.1.2.10. Patients whose medical condition suddenly worsens or deteriorates during the check-in or boarding process.
6.1.2.11 Patients with other diseases not suitable for flying, or who cannot take care of themselves during the journey without specialized assistance due to their physical condition.
6.2 Limitation of Transportation
6.2.1 Infants and Children
6.2.1.1 Transport is prohibited for newborns less than 14 days old and premature babies less than 90 days old.
6.2.1.2 Infant passengers who are at least 14 days old and children passengers under 5 years old on the date of travel must be accompanied by an adult with full civil capacity in the same physical class. An adult passenger can travel with a maximum of 2 infant passengers or 3 children passengers under 5 years old (including 1 infant passenger).
When a passenger is traveling with two infant passengers, one of the infants must be held by an adult passenger and fastened with an infant seatbelt. The other infant must occupy a separate seat and must be placed in a child (infant) restraint device provided by the passenger that is approved by the aviation authorities for use on board.
6.2.1.3 Child passengers who have reached the age of 5 but under 12 years old on the date of travel may only purchase tickets upon China Eastern’s approval for unaccompanied minor boarding procedures. Children traveling with an adult passenger in a different physical class will be considered unaccompanied and must apply for the corresponding service.
6.2.1.4 Passengers under 18 years old may not travel alone with infants or children.
6.2.2 Pregnant Passengers
6.2.2.1 Changes in the cabin environment and uncertain air turbulence may have adverse effects on pregnant passengers. It is recommended that pregnant passengers consult a doctor before traveling to confirm whether it is advisable for them to travel by air.
6.2.2.2 Pregnant passengers are required to provide a maternity health handbook (large card), a continuous medical record of pregnancy, a certificate confirming the pregnancy weeks signed (stamped) by a doctor, a B-ultrasound record or other examination documents, or an electronic examination report from the hospital. These documents must be verified by China Eastern before boarding.
6.2.2.3 When purchasing the ticket, pregnant passengers who are between 32 weeks and 36 weeks pregnant at the time of travel must agree to provide a certificate of diagnosis confirming their fitness to fly, stamped by the hospital and signed by a doctor at that hospital within 72 hours prior to the passenger’s flight.
6.2.2.4 China Eastern reserves the right to refuse to carry pregnant passengers who are 36 weeks pregnant or less than 4 weeks (inclusive) from their due date, pregnant passengers whose due date is approaching but the exact date cannot be determined, who are known to be giving birth to multiple babies or are expected to experience complications during delivery, who exhibit symptoms of a miscarriage, and who have given birth less than 7 days ago.
6.2.3 Sick Passengers
6.2.3.1 Air transportation may adversely affect the life and health of sick passengers in the following ways:
(1) Low cabin pressure may cause organs to expand, which may trigger asphyxiation due to organ compression, obstruction, or organ dysfunction;
(2) Cabin hypoxia may cause vasospasm and compensation, leading to thrombus detachment, embolism, ischemic infarction, edema, and bleeding;
(3) Changes in the cabin environment and uncertain air turbulence may cause postoperative complications or organ bleeding;
(4) In the enclosed environment of the cabin, patients with claustrophobia may experience anxiety and fear.
It is recommended that sick passengers, especially those recovering from surgery, consult a doctor before traveling to confirm whether it is advisable for them to travel by air.
6.2.3.2 Except in cases specified in these Conditions where China Eastern has the right to refuse transportation, sick passengers are required to fill out the Application for Special Passengers when purchasing tickets, provide other materials required by China Eastern, truthfully state their medical condition, agree to present a certificate of diagnosis issued within 48 hours before travel, and sign the China Eastern Airlines Risk Notification Confirmation. China Eastern will assess whether it is advisable for the passenger to travel by air and make arrangements for transportation.
6.2.3.3 Passengers who have recovered well from minor cosmetic surgery (e.g. double eyelid surgery), minor trauma surgery (e.g. cyst drainage, suturing of flesh on limbs, etc.), or a single limb fracture and have recovered well and are fit for air travel and have not applied in advance or are unable to provide a certificate of diagnosis must sign the China Eastern Airlines Risk Notification Confirmation before boarding.
6.2.4 Stretcher Passengers
6.2.4.1 Except for the circumstances specified in these Conditions where China Eastern has the right to refuse carriage, China Eastern may approve stretcher passengers for direct flights where both the departure and destination airports have the capacity to support such passengers. However, when purchasing tickets, the passengers must fill out the Application for Special Passengers, provide other materials required by China Eastern, truthfully state their physical condition, agree to present a certificate of diagnosis issued within 48 hours before travel, and sign the China Eastern Airlines Risk Notification Confirmation. China Eastern will assess whether it is advisable for the passenger to travel by air and make arrangements for transportation.
6.2.4.2 Stretcher passengers must apply for stretcher transportation 48 hours in advance for domestic direct flights, and 72 hours in advance for international or regional direct flights.
6.2.4.3 Stretcher passengers must be accompanied by at least one medical professional or adult passenger. Medical professionals must show proof of identity and professional credentials.
6.2.5 The certificate of diagnosis mentioned in Articles 6.2.3 and 6.2.4 of these Conditions refers to the medical results provided by a level 2 hospital or higher (including foreign clinics, medical centers, and hospitals). If the certificate is issued by a domestic hospital, it must be stamped by the hospital and signed by the doctor; if the certificate is issued by a foreign hospital or clinic, only the doctor's signature is required.
6.2.6 Regardless of whether they've already purchased tickets, Passengers listed in Articles 6.2.1 to 6.2.4 of these Conditions shall only be accepted for transportation if they meet the conditions stipulated, receive prior approval and make the necessary arrangements with China Eastern and other relevant carriers. China Eastern reserves the right to assess the passenger's physical condition and actual flight operations on the day of travel and decide whether to carry the passenger during check-in or boarding.
6.3 Disposal of Tickets after Refusal of Carriage
6.3.1 A passenger refused carriage due to Article 6.1.2 or 6.2.3 of these Conditions may, if eligible, be processed in accordance with the involuntary change rules in Article 4.1.3 or the involuntary refund rules in Article 4.2.4.
6.3.2 Unless otherwise provided in these Conditions, other passengers who are refused carriage shall be handled in accordance with the voluntary change rules in Article 4.1.2 or the voluntary refund rules in Article 4.2.3.
6.4 Travel Risks and Liabilities
Passengers should be aware of the potential risks and responsibilities posed by sudden illness during flight. China Eastern will not bear any responsibility for the physical consequences and reserves the right to pursue legal liability in the case of passengers who know that they are not fit to fly or need to provide relevant certificates to China Eastern before boarding, violate the terms of these Conditions by concealing, deceiving, or misleading to purchase tickets.

Article 7 Baggage Transportation

7.1 Items Prohibited from Being Transported as Baggage
China Eastern may refuse to provide transportation to passengers who place the items described in this Article in their baggage or carry them into the cabin.
7.1.1 Dangerous items. Except for those that comply with the Regulation on the Transport of Dangerous Goods by Civil Aviation and those that China Eastern allows passengers to carry as checked or non-checked baggage, passengers are not allowed to carry dangerous items on board. These include: explosives, such as fireworks, firecrackers, ammunition, and confidential-type packages, bags, and boxes containing lithium batteries or pyrotechnic substances; gases, such as flammable gases, nonflammable and nontoxic gases, toxic gases, liquefied gases, tear gas, and pepper spray; flammable liquids, such as alcohol, and paint; flammable solids, substances that are prone to spontaneous combustion, and substances that release flammable gases when in contact with water, matches, magnesium powder, white phosphorus, yellow phosphorus, etc.; oxidizing substances and organic peroxides, such as bleaching powder, hydrogen peroxide, and peracetic acid; toxic substances and infectious substances, such as raw lacquer, toxic pesticides, heroin, and virus samples; radioactive substances, such as radioactive isotopes and radioactive chemical reagents; corrosive substances, such as acids, alkalis, wet batteries, and mercury; miscellaneous dangerous substances and items, including environmental hazards, substances that can cause irritation, such as items that can easily stain aircraft, lithium batteries with safety defects recalled by manufacturers.
7.1.2 Instruments subject to state oversight, such as knives, weapons, police instruments, and other controlled items stipulated by governmental regulations (including batons, military or police daggers, bayonets, stun guns, defensive devices, crossbows, daggers, triangular knives, triangular scrapers for machining, knives with self-locking devices, and single-edged knives and double-edged knives that are shaped like daggers but longer than daggers, as well as other similar single-edged, double-edged, and triangular pointed knives, etc.); guns and ammunition, various simulation toy guns, gun-shaped lighters and other types of offensive weapons, ammunition, weapons, police instruments (such as electric batons and stun guns) and other similar items and their imitations.
7.1.3 Items that China Eastern deems unsuitable for transportation due to their weight, volume, shape, or nature.
7.1.4 Live animals, except small animals and service dogs that comply with China Eastern transportation regulations.
7.1.5 Lighters and matches.
7.1.6 Any items carried at the request of a stranger.
7.1.7 Other equipment containing dangerous items, such as lithium battery-driven electric scooters (twist scooters), self-heating packaged foods, and other items that are prohibited from being transported as baggage.
7.1.8 Items the carriage of which is prohibited by any applicable laws, regulations, or orders of any country of departure, destination, transit, or overflight.
7.2 Restricted Baggage
7.2.1 Items as Non-checked Baggage Only
7.2.1.1 High-value items, fragile or easily damaged items, perishable items, out-of-print videos, printed materials and manuscripts, etc., important documents and materials, travel documents and other items that require special care, and medicines that need to be taken during travel;
7.2.1.2 Batteries used in electronic equipment, electronic medical devices, electric wheelchairs, or other mobility aids, including lithium batteries, fuel cells, etc.
7.2.1.3 Lithium battery mobile power supply (power bank);
7.2.1.4 Electronic cigarettes containing batteries (including electronic cigars, electronic pipes, and personal vaporizers).
7.2.1.5 Mercury barometers or mercury thermometers used by official institutions or enterprises.
7.2.1.6 Other items specified by Civil Aviation Administration of China (CAAC).
7.2.2 Items as Checked Baggage Only
7.2.2.1 Sharp and blunt instruments not categorized as controlled and other items that can cause personal injury or pose a significant threat to safety and order on board, including but not limited to kitchen knives, fruit knives, table knives, craft knives, scalpels, scissors, steel files, axes, short sticks, hammers, drills (including drill bits), chisels, awls, saws, bolt guns, nail guns, screwdrivers, crowbars, hammers, pliers, welding guns, wrenches, axes, hatchets (fire axes), vernier calipers, ice picks, ice picks, darts, slingshots, bows, arrows, buzzer self-defense devices, etc.
Such items should be packaged in such a way as to ensure safety and prevent the contents from being easily identified.
7.2.2.2 Baggage transported at the passenger's own risk, baggage with declared value, and oversized baggage.
7.2.2.3 Small animals (household cats and dogs) must be transported in containers that meet China Eastern requirements.
7.2.2.4 Fruits with strong or distinctive odors must be packaged properly to prevent odors during transportation.
7.2.2.5 Firearms and ammunition for sport (a certificate of permission for transportation issued by the public security department is required).
7.2.2.6 Bicycles, golf equipment, ski or water ski equipment, bowling equipment, fishing equipment, surfboards or windsurfing boats, hockey, diving equipment, horse riding equipment, sleds, kayaks, paragliders, pole vaulting, and other sports equipment.
7.2.2.7 Other items specified by CAAC.
7.2.3 Special Baggage
7.2.3.1 Small Animals
(1) China Eastern accepts only household cats and dogs as small animals for transportation. Cats and dogs with aggressive traits, respiratory problems, short noses, or those unfit for air transportation shall not be accepted for transportation.
(2) Passengers who wish to check in small animals must apply to China Eastern in advance and provide an animal quarantine certificate. If international air transport is involved, all relevant documents or certificates required for exit, entry, or transit must also be provided. The animals may only be transported with the prior approval of China Eastern.
(3) The container for transporting small animals must meet the requirements of China Eastern to be accepted as checked baggage. The weight of small animals, their containers, and the food carried are not included in the passenger's free baggage allowance and can only be transported as excess baggage with a fee.
(4) In the interests of safety and health, China Eastern reserves the right to limit the number of small animals to be transported by each aircraft and to determine the method of transportation.
(5) China Eastern is not liable for the injury, illness, escape, or death of small animals under normal transportation conditions unless otherwise provided for by Chinese laws or international conventions.
(6) China Eastern is not liable, unless otherwise provided for by Chinese laws or international conventions, for the failure of the small animal to arrive on time should it be refused entry or transit by a country during transportation.
(7) Passengers shall bear full responsibility for any personal injury, property loss, or expenses that may be caused by the small animals during transportation. China Eastern reserves the right to claim compensation from passengers afterward.
7.2.3.2 Service Dogs
(1) Service dogs refer to dogs, such as guide dogs and hearing dogs, that have been specially trained to assist disabled people in daily life and work.
(2) Disabled passengers may apply with the appropriate animal quarantine certificate to China Eastern in advance to bring a service dog into the cabin. All relevant documents or certificates required for exit, entry, or transit should also be provided for international air transportation. Passengers who bring service dogs into the cabin must comply with any seat adjustments and arrangements deemed necessary by China Eastern.
(3) Should China Eastern determine that a service dog brought into the cabin poses a direct threat to the health or safety of others, measures may be taken to mitigate the issue (such as putting a muzzle and a leash on a barking service dog). If the threat persists, China Eastern reserves the right to refuse the dog’s transportation.
(4) Passenger service dogs approved by China Eastern may be transported free of charge together with their containers and food and will not be counted toward the free baggage allowance.
(5) Emotional support dogs (including psychiatric comfort dogs) are not considered service dogs and China Eastern does not accept them for transportation as service dogs. However, they may be checked if they meet China Eastern standards for the transportation of small animals.
(6) Service dogs transported in the cargo hold are subject to the regulations for the transportation of small animals.
7.2.3.3. Seat-occupying Baggage
Passengers must inform China Eastern of items not suitable for transportation in the aircraft cargo hold, such as delicate musical instruments and other fragile and valuable items when booking and checking in to obtain permission to bring them into the cabin as seat-occupying baggage.
Seat-occupying baggage must not exceed 40 x 60 x 100 cm (40 x 60 x 140 cm for musical instruments) in size and 75 kg in weight.
Passengers are obligated to pack their baggage properly and securely in suitable containers, with handles on the outer packing.
A passenger can carry a maximum of 1 extra paid seat-occupying baggage item and shall bear full responsibility for its storage and safety in the cabin.
There is no free baggage allowance for seat-occupying baggage.
7.2.3.4 Musical Instruments
Musical instruments can be transported in three ways:
(1) As non-checked baggage
Musical instruments can be brought into the cabin as non-checked baggage. Their size and weight must comply with the relevant requirements for non-checked baggage. Musical instruments brought into the cabin must be taken care of by the passenger at all times. The instrument must be secured in a shock-proof and pressure-resistant case so that it can be stored on its side if necessary.
Musical instruments that exceed regulations but still need to be brought into the cabin must be handled in accordance with the regulations for seat-occupying baggage.
(2) As seat-occupying baggage
For the relevant regulations and charges for transporting musical instruments as seat-occupying baggage, please refer to seat-occupying baggage.
(3) As checked baggage
Musical instruments that cannot be brought into the cabin may be transported as checked baggage. The instruments should be packed in original or professional packaging and placed in special hard-sided or shock-proof and pressure-resistant containers. The containers should be filled with the necessary items to prevent them from shaking during transportation and to avoid unnecessary damage. China Eastern assumes the responsibility for transportation according to the general checked baggage liability limit, and passengers must sign a waiver of liability.
China Eastern reserves the right to evaluate the actual flight operations of the flight on the day of travel and decide whether to carry the item.
7.2.3.5 Wheelchairs
Wheelchairs are not subject to the baggage allowance and can be transported additionally free of charge.
(1) Wheelchairs meeting the necessary requirements can be brought into the cabin.
Only one wheelchair is allowed per flight. It must be a foldable wheelchair for adults or a manually assembled wheelchair. The dimensions of the wheelchair without wheels or parts removed should not exceed 33 x 91 x 106 cm/13 x 36 x 42 inches.
(2) Free baggage check-in at the boarding gate or during check-in.
Passengers' own portable wheelchairs can be checked in free of charge at the boarding gate or during the check-in process.
(3) Electric wheelchairs/ mobility aids:
Passengers with limited mobility due to disability or a health condition who bring electric wheelchairs or mobility aids must first obtain consent from China Eastern. Electric wheelchairs/mobility aids must comply with the regulations for the transportation of dangerous items and meet the applicable legal requirements for the number of electric wheelchairs or electric mobility aids that can be checked in free of charge.
The batteries of wheelchairs/ mobility aids powered by non-spillable and spillable batteries must comply with the Dangerous Goods Regulations of the International Air Transport Association (IATA); the batteries of wheelchairs/ mobility aids powered by lithium batteries must comply with the requirements of each test specified in Section 38.3 of Part III of the United Nations Manual of Tests and Criteria.
If the electric wheelchair/ mobility aids is specially designed to allow the battery to be removed by the user, the wheelchair with the battery removed shall be regarded as an ordinary wheelchair and can be transported as unrestricted checked baggage or carried into the cabin by the passenger under the prescribed conditions; each battery removed from the wheelchair must not exceed 300 Wh.
If the battery cannot be removed, ensure that the design of the electric wheelchair/mobility aid provides adequate protection against damage, the battery is securely fastened to the electric wheelchair/mobility aid, and the circuit is disconnected in accordance with the manufacturer's instructions.
Each passenger may carry one spare battery with a maximum capacity of 300 Wh or two spare batteries with a maximum capacity of 160 Wh each. Spare batteries must be carried as hand baggage and properly protected, such as placing each battery in a separate protective bag.
7.2.3.6 Human Ashes
It is recommended that ashes be transported as cargo by air. Upon request, they may also be checked in as baggage or carried into the cabin by the passenger.
(1) If the ashes are transported as checked baggage, China Eastern will bear the responsibility for general checked baggage;
(2) The ashes may be carried in the cabin upon request providing the outer packaging and the passenger's emotional state do not attract the attention of other passengers;
(3) When passengers carry ashes in or out of a country, they must comply with the customs and health quarantine regulations of the relevant country.
7.2.3.7 Dry Ice
A passenger may carry dry ice with a net weight not exceeding 2.5 kg to preserve perishable items. Dry ice packages should have ventilation holes. When checked in as baggage, the package must be labeled with the words “solid carbon dioxide” or “dry ice”, and indicate either the net weight of the dry ice or a statement that the net weight does not exceed 2.5 kg.
7.2.3.8 Alcoholic Beverages
(1) There are no restrictions on carry-on/checked baggage for alcoholic beverages with an alcohol content less than 24% (inclusive). A container may not contain more than 5 liters of an alcoholic beverage with an alcohol content between 24% and 70% (inclusive), with a total limit of 5 liters in checked baggage for each passenger. Alcoholic beverages with an alcohol content higher than 70% are prohibited from being carried or checked.
(2) Passengers must check alcoholic beverages as checked baggage but may carry on board those purchased in the passenger terminal. The amount of alcohol carried/checked by passengers must not exceed the limit set forth in these Conditions.
(3) Alcoholic/Alcoholic beverages transported as checked baggage must be fully and clearly labeled in retail packaging. The outer packaging should be strong and sealed to ensure no odor or leakage. China Eastern reserves the right to require passengers to sign a waiver to exempt China Eastern from liability for compensation for damage to such baggage during transportation.
(4) If the laws at the place of departure, transit, or destination are stricter, China Eastern will comply with the applicable local laws.
7.2.3.9 Sports Equipment
In accordance with international practice, China Eastern provides baggage check-in discounts for sports equipment. China Eastern assumes corresponding transportation responsibilities in accordance with applicable ordinary baggage regulations.
Passengers should properly pack their checked sports equipment and use original packaging or professional packaging that is capable to withstand pressure and be safely loaded, unloaded, and transported under normal operating conditions. Inflatable sports equipment should be deflated for transportation.
China Eastern reserves the right to refuse transportation when the type of the aircraft is not deemed suitable.
7.2.3.10 Aquatic Products
Aquatic products brought by passengers that were not purchased in the passenger terminal must be transported as checked baggage, meet the checked baggage packaging requirements, and are limited to domestic air transportation.
After passing the security check, passengers are free to carry on board as non-checked baggage any well-packaged aquatic products purchased in the passenger terminal.
Passengers are permitted to carry aquatic products on China Eastern flights, provided they are securely packaged to prevent damage, odor or leakage. The packaging must ensure that the products do not become detached.
7.2.3.11 Precision Instruments
It is recommended that precision instruments be checked in as cargo. If transported as checked baggage, they must comply with factory packaging or similar packaging standards, be able to withstand pressure and be safely loaded, unloaded, and transported under normal operating conditions.
7.2.3.12 For more information about the transportation of other restricted items, please visit the official China Eastern website, mobile website, MU Mobile, or call the China Eastern hotline.
7.3 Checked Baggage
7.3.1 Acceptance and Packaging Requirements for Checked Baggage
Checked baggage must meet the following packaging requirements:
7.3.1.1 Suitcases, travel bags and handbags must be locked;
7.3.1.2 Two or more packages cannot be bundled into one;
7.3.1.3 No other items can be attached to the baggage;
7.3.1.4 Bamboo baskets, net bags, straw ropes, straw bags, etc. cannot be used as outer packaging;
7.3.1.5 Fragile and easily damaged items should be placed firmly in shock-proof and pressure-resistant packaging boxes, and the containers should be filled as needed to prevent shaking during transportation and unnecessary damage;
7.3.1.6 Foam boxes should be packed with an outer carton or wrapped in a non-breakable plastic bag and secured with sealing tape. Foam boxes must have four sides, a bottom, and a top, with walls that are not too thin (recommended thickness of no less than 2 cm), and must be free from any damage or cracks. The dimensions of the carton and foam boxes must match. Do not use old damp, folded, deformed, or recycled foam boxes;
7.3.1.7 Passengers should affix their names or other personal identification marks before their baggage is accepted for carriage;
7.3.1.8 China Eastern may refuse to accept as checked baggage those that do not meet packaging requirements; if it has been accepted for carriage, China Eastern is not liable for compensation for damage or breakage, unless otherwise provided by Chinese laws and international conventions;
7.3.1.9 China Eastern reserves the right to require passengers to sign a waiver exempting China Eastern from any liability for damages to baggage during transportation for baggage that may be subject to liability disputes. In the event the passenger refuses, China Eastern reserves the right to refuse to transport the baggage. China Eastern is not liable for compensation for the destruction, loss, or damage of baggage during transportation for which a waiver has been signed, unless otherwise stipulated by Chinese law and international conventions.
7.3.2 Weight and Size Restrictions for Checked Baggage
7.3.2.1 Domestic routes: A piece of baggage must not exceed 50 kg, be not less than 5 x 15 x 20 cm, and no more than 40 x 60 x 100 cm;
7.3.2.2 International or regional routes (involving the United States): A piece of baggage must not exceed 45 kg, the sum of the three sides not exceeding 203 cm.
7.3.2.3 International or regional routes (not involving the United States): A piece of baggage must not exceed 32 kg, the sum of the three sides not exceeding 203 cm.
7.3.2.4 Due to limited flight capacity, China Eastern reserves the right to restrict the maximum amount of checked baggage beyond the free baggage allowance.
7.3.3 Free Baggage Allowance for Checked Baggage
7.3.3.1 China Eastern determines the free baggage allowance in accordance with the cabin class, route distance, etc. The specific details are subject to the plan updated and announced on the official China Eastern website.
7.3.3.2 Passengers involuntarily changing their cabin class shall continue to enjoy the free baggage allowance afforded by the original ticket.
7.3.3.3 Assistive devices for passengers with disabilities (including but not limited to wheelchairs) do not fall under the baggage allowance and may be transported for free.
7.3.4 Charges for Excess Baggage
7.3.4.1 Checked baggage that exceeds the free baggage allowance is known as excess baggage and is subject to an extra charge.
7.3.4.2 China Eastern issues a fee receipt to the passenger when charging for excess baggage.
7.3.4.3 Excess Baggage Fee Standards
(1) Domestic flights
China Eastern uses the weight-based system to calculate free baggage allowance on all domestic routes.
Excess baggage rate: Each kilogram is calculated at 1.5% of the published regular fare for a one-way nonstop adult Economy Class ticket applicable on that day. Charges are calculated in RMB and rounded to the nearest integer, with fractions rounded off.
(2) International and regional routes
All international and regional China Eastern routes employ the Piece Concept to calculate the free baggage allowance.
The excess baggage rate is based on information published and updated on the official China Eastern website. The amount charged is calculated in the currency of the country or region and rounded to the nearest integer, with fractions rounded off.
7.3.5 Declared Value of Baggage
China Eastern can provide passengers with a checked baggage value declaration service. Passengers can voluntarily apply for a declared value for their checked baggage, but the checked baggage for which the declared value is applied must comply with relevant China Eastern regulations.
7.3.6 Collection and Delivery of Checked Baggage
7.3.6.1 Passengers should collect their checked baggage as soon as it is made available at the destination or stopover airport using the baggage tag identification coupon. China Eastern is not responsible for verifying whether the claimant is the entitled passenger or for any losses or expenses arising from such claims. China Eastern reserves the right to verify passengers and baggage without being obligated to do so. In the event a passenger is unable to present an identification coupon for baggage collected, the passenger shall be obliged to provide sufficient proof to establish their right to the baggage. If necessary, China Eastern may require the passenger to issue a corresponding letter of commitment, undertaking to bear any liability that China Eastern may incur as a result of the collection of the above-mentioned baggage.
7.3.6.2 Passengers may, with the consent of China Eastern, collect their checked baggage at a stopover location. However, for excess baggage already transported, the charges paid for the unused segments shall not be refunded .
7.3.6.3 Acceptance of baggage by the passenger without a written complaint at the time of collection shall constitute evidence that the baggage has been delivered in good condition and in accordance with the transportation contract unless otherwise specified by law.
7.3.6.4 In the event a passenger fails to collect checked baggage immediately, China Eastern reserves the right to charge the passenger a bonded storage fee from the day following the arrival of the baggage. For reasons of public health, China Eastern reserves the right to dispose of perishable items in passenger baggage 24 hours after the arrival of the baggage without assuming any responsibility for doing so.
7.3.6.5 In the event baggage remains unclaimed for more than 90 days from the day of its arrival, China Eastern may handle it in accordance with the relevant regulations on undeliverable baggage and shall not be liable for the loss of the baggage.
7.3.6.6 Checked baggage is generally transported on the same flight with the passenger, except when it must be transported on a subsequent flight or the transportation is terminated for operational, safety, or security reasons. If the transportation of the passenger's checked baggage on a subsequent flight results in a delay not attributable to the passenger, China Eastern will deliver the baggage to the passenger free of charge or negotiate a solution with the passenger.
7.3.6.7 If customs at the place of departure and transit support the "one ticket baggage through check-in" service for passengers with domestic-to-international or international-to-domestic connecting flights that are actually operated by China Eastern, the baggage will be carried through to the final destination. Passengers do not need to pick up their checked baggage at the place of transit. Passengers should not place items requiring customs declaration in checked baggage. Passengers themselves shall bear the responsibilities related to customs declaration and inspection.
7.3.6.8 China Eastern will not be liable for any baggage delay or loss caused by customs inspection.
7.3.7 Temporary Living Expenses
If checked baggage fails to arrive on the same flight as the passenger due to reasons attributable to China Eastern, and China Eastern confirms that the checked baggage cannot be delivered on the same day, China Eastern will provide temporary living expenses for passengers whose destination is not their place of residence.
Economy and premium economy class passengers are entitled to RMB 100, premium business and business class passengers are entitled to RMB 200, and first class passengers are entitled to RMB 300 as compensation for temporary living expenses for domestic flights; economy and premium economy class passengers are entitled to RMB 300, premium business and business class passengers are entitled to RMB 400, and first class passengers are entitled to RMB 500 as compensation for temporary living expenses for international and regional flights. China Eastern will not bear any other responsibility beyond this.
If China Eastern has confirmed with the passenger at the departure airport that the checked baggage is late check-in baggage, temporary living expenses shall not be provided.
7.4 Non-checked Baggage
7.4.1 Non-checked Baggage Allowance
Non-checked baggage carried on board must be able to fit under the seat in front of the passenger, on the baggage rack, or in the storage compartment. First class passengers are entitled to two pieces of non-checked baggage, neither exceeding 10 kg; premium business and business class passengers are entitled to two pieces of non-checked baggage, neither exceeding 8 kg; premium economy and economy class passengers are entitled to one piece of unchecked baggage, not exceeding 8 kg. A piece of non-checked baggage must not exceed 20 cm (8 inches) x 40 cm (16 inches) x 55 cm (22 inches).
Items exceeding the aforementioned weight, quantity, or size must be checked.
7.4.2 In addition to the specified non-checked baggage allowance, a passenger may carry one personal item free of charge to be placed under the seat in front. This can be a handbag, briefcase, laptop bag, camera bag, or other similar sized or smaller items.
7.4.3 In addition to the above non-checked baggage allowance, passengers traveling with infants may also carry the following items free of charge: food, diapers, and other baby products required by the infant during the journey; one portable foldable baby stroller that can be brought into the cabin, with folded dimensions not exceeding 55 cm (22 inches) in length, 40 cm (16 inches) in width and 20 cm (8 inches) in height, and baby strollers exceeding the above dimensions must be checked; one baby cradle or child/infant restraint device (to be used in case the child occupies a seat).
7.4.4 To ensure the safety and timely operation of the flight, passengers must check in carry-on baggage that exceeds the prescribed size when checking in. To exclude the safety hazard posed by lithium batteries and other items that cannot be transported in the cargo hold, oversized baggage intercepted at the boarding gate must be re-checked for security inspection, which may fail to complete the same-flight check-in on time and affect the passenger’s itinerary. Any resulting losses caused shall be borne by the passengers themselves.

Article 8 Flight Overbooking

8.1 China Eastern may practice overbooking on certain flights as appropriate by employing sophisticated forecasting to maximize the use of air transportation resources and avoid seat waste. China Eastern will fully consider routes, flight schedules, times, and connecting flights to control the overbooking of flights to avoid the occurrence of passengers being refused boarding due to overbooking to the greatest extent. When a flight has been overbooked, China Eastern will post "Flight Overbooking Notice" and "Volunteer Search Notice" for the corresponding flights at the check-in area, or telephone, text, and consult the passengers onsite to inform them of overbooked flights, the carrier's compensation plan, and passenger rights, to seek volunteers willing to choose a different class, flight, or itinerary, or to accept endorsement of another flight carrier, or to accept a ticket refund for the compensation offered by the carrier.
8.2 In the event a flight has been overbooked, China Eastern will pay reasonable compensation to passengers willing to relinquish their confirmed reserved space and shall arrange a suitable flight or refund for the passengers upon request. In the absence of a sufficient number of volunteers, other passengers may be denied boarding involuntarily in accordance with separately established and published China Eastern boarding priority rules.
8.3 China Eastern will arrange for passengers voluntarily giving up seats when the flight is overbooked or passengers denied from boarding who decide to continue their journey to be placed on the earliest available flight in their respective class and provide reasonable compensation based on the original flight and the delay caused in accordance with relevant regulations, and will ensure appropriate follow-up service.
8.4 The specific content of the overbooking service shall be subject to the Overbooking Service Plan published separately by China Eastern.

Article 9 Flight Delays, Cancellations, and Diversions

9.1 General Provisions
9.1.1 The flight schedule or aircraft type shown in the flight timetable or elsewhere may change between the date of publication and the date of travel. China Eastern does not guarantee the flight schedule or aircraft type. The flight schedule or aircraft type does not constitute part of the transportation contract between China Eastern and the passenger, nor does it constitute a commitment by China Eastern regarding the flight schedule or aircraft type.
9.1.2 After a ticket is sold, China Eastern may change the flight schedule or aircraft type based on its reasonable judgment or operational needs. China Eastern will use the valid contact information provided by the passengers to notify them of changes to the flight schedule.
9.1.3 China Eastern will take all reasonably required measures to avoid flight delays, cancellations, and diversions. China Eastern is not liable for any losses caused to passengers if it has taken all reasonable measures or if such measures are deemed impossible to take; China Eastern is not liable for the increase in losses caused by the passengers' failure to take appropriate measures. Unless otherwise provided by Chinese law and international conventions.
9.2 Services after Flight Delays, Cancellations or Diversions
9.2.1 Ticket Services
9.2.1.1 The passenger may apply for an involuntary change or refund in accordance with Article 4.1.3 or Article 4.2.4 of these Conditions if a flight is delayed, canceled, diverted, taken off ahead of schedule, or the scheduled departure time/scheduled arrival time is delayed more than 15 minutes. If the passenger accepts the alternative flight arranged by China Eastern and requests a change or refund again for personal reasons, the relevant provisions of voluntary change or refund in Article 4.1.2 or 4.2.3 of this Article shall apply.
9.2.1.2 Unless otherwise specified, if a passenger has voluntarily canceled a reservation, no show or missed a flight due to reasons not attributable to the carrier before China Eastern was able to publish flight disruption information such as flight delays, cancellations, etc., the subsequent refund and change procedures for the ticket shall be handled in accordance with the ticket’s terms of use. If a passenger has already changed a ticket in accordance with the voluntary refund and change regulations before China Eastern was able to publish flight disruption information such as flight delays, cancellations, etc., fees paid by the passenger for the change and refund shall not be refunded.
9.2.2 Information Services
If a China Eastern flight is delayed in departure, taken off ahead of schedule , canceled, or diverted, China Eastern will provide flight status information in accordance with regulations.
9.2.3 Meals and Accommodation
9.2.3.1 China Eastern will provide passengers with meals, accommodation, and other services in accordance with its regulations in the event a flight is delayed or canceled at the place of departure due to reasons attributable to China Eastern.
9.2.3.2 China Eastern will assist passengers in arranging meals or accommodation, etc., but the expenses shall be borne by the passengers themselves in the event a flight is delayed or canceled at the place of departure due to reasons not attributable to China Eastern.
9.2.3.3 China Eastern will make arrangements to provide passengers with necessary food, accommodation, and other services in the event a flight has been diverted, delayed, or canceled at the place of stopover, regardless of the reason.
9.2.4 Delayed/Canceled Flight Certificate
China Eastern will provide corresponding delay or cancellation certificates to passengers upon request. The written certificate may not be used as the basis for China Eastern to process involuntary ticket changes, involuntary ticket refunds, or to provide related services and compensation to passengers.
9.2.5 Flight Delay Compensation
9.2.5.1 In the event a flight has been delayed or canceled due to reasons attributable to China Eastern, China Eastern will provide one-time compensation to passengers for the resulting losses incurred. For flight delays of 4 hours (inclusive) to 8 hours, the compensation rate is RMB 200; for flight delays of 8 hours (inclusive) or more, the compensation rate is RMB 400; passengers holding infant tickets will be compensated at 10% of the above rate.
9.2.5.2 China Eastern will negotiate with the passenger to provide compensation in a mutually acceptable manner by cash , vouchers, travel expense certificates, or Eastern Miles points of corresponding value.
9.2.6 China Eastern will provide services in case of flight delay, cancellation, or diversion in accordance with Article 9.2 of these Conditions. Beyond this, China Eastern will not bear any additional liability. China Eastern will provide services in accordance with the mandatory provisions of the applicable international conventions, laws, and administrative regulations should they exist.

Article 10 Additional Services

10.1 Third-Party Services
10.1.1 In the event China Eastern provide third-party services beyond air transportation or issues a ticket or voucher for third-party services beyond air transportation such as ground transportation, hotel reservations, sightseeing or car rentals. China Eastern acts solely as an agent for the passenger and/or the third party. China Eastern will not be responsible for the services or the quality thereof. The terms and conditions governing the activities of the third parties shall govern such services.
10.1.2 These Conditions shall only apply to the air transportation portion of a combined transport journey from the place of departure to the destination. However, if other modes of transportation are explicitly considered part of the air transportation contract, these Conditions shall likewise apply to the other modes of transportation, unless proven otherwise.
10.1.3 Provided that the air transportation complies with these Conditions, nothing herein prevents the parties involved in combined transportation from including terms related to other modes of transportation in the air transport voucher .
10.2 Other Services
10.2.1 China Eastern will provide passengers with free drinks or meals during the flight in accordance with its regulations and standards.
10.2.2 Unless otherwise specified, passenger shall bear the expenses for ground accommodation and transportation at the connecting point.
10.2.3 China Eastern provide value-added differentiated services in addition to transportation services.
Passengers may voluntarily pay for value-added services such as preferred seats and prepaid baggage, and make changes or cancellations in accordance with the corresponding service rules.
10.2.4 China Eastern reserves the right to adjust in-flight services and related procedures in the event of turbulence that may endanger the safety of passengers.

Article 11 Liability for Damages

11.1 General Rules
11.1.1 China Eastern’s liability for damages incurred by passengers during domestic air transportation is subject to Chinese law and these Conditions. For damages incurred by passengers during international air transportation defined in international conventions, China Eastern’s liability is subject to the applicable international conventions. For international air transportation not defined in international conventions, liability shall be determined in accordance with the applicable laws and these Conditions. China Eastern will only be liable for actual damages incurred by passengers during air transportation services performed by China Eastern, in accordance with the conditions and limits of liability stipulated in applicable laws or international conventions. If there are no such provisions exist in applicable laws or international conventions, these Conditions shall apply. The transportation liability of other carriers related to the passenger's journey is subject to the laws of the country where the carrier is located and the carrier’s conditions of carriage .
11.1.2 China Eastern will not be liable for damage incurred due to its compliance with the law, government regulations, and requirements, nor damage incurred by passengers' failure to comply with the same.
11.1.3 If the damage is caused or contributed to by the fault of the passenger or claimant, China Eastern’s liability shall be mitigated in accordance with the applicable laws or international conventions.
11.1.4 China Eastern will be liable for compensation based on actual loss within the limits specified by applicable laws or international conventions. China Eastern will not under any circumstances be liable to passengers (including baggage) for any indirect, punitive, disciplinary, or other non-compensatory damages.
11.1.5 China Eastern will be liable for damages only for its own performance of the contract of transportation in accordance with the law. Unless otherwise specified in applicable laws and international conventions, China Eastern will act only as a carrier agent when issuing passenger tickets or checking baggage for the transportation of the flights of other carriers.
11.1.6 Any liability or limitation related to China Eastern in these Conditions shall also apply to the agents, employees, and representatives of China Eastern and any person, agent, employee, or representative of China Eastern using its aircraft. The total amount recoverable from China Eastern and the above-mentioned agents, employees, representatives and others shall not exceed the limit of liability assumed by China Eastern.
11.1.7 These Conditions allow China Eastern the benefit of any provision of applicable law or international convention that excludes or limits its liability.
11.2 Bodily Injury or Death of Passengers
11.2.1 In the event a passenger suffers injury or death due to an accident/incident occurring on an aircraft, during boarding, or disembarking: in domestic air transportation, China Eastern will bear liability in accordance with the Civil Aviation Law of the People's Republic of China and relevant provisions on the limit of liability for carriers of domestic air transportation; in international air transportation defined in international conventions, China Eastern will bear liability in accordance with applicable international conventions; if the transportation does not fall within the scope of Warsaw Convention, Hague Protocol, or Montreal Convention, China Eastern will bear liability in accordance with applicable laws and regulations. However, China Eastern will not be liable for any death, bodily injury, or aggravation of a passenger’s condition caused or contributed to beyond China Eastern’s control, such as the passenger’s age, mental or physical condition during transportation.
11.2.2 In the event that a third party files a claim for compensation for the injury or death of a passenger, and China Eastern is able to prove that the damage was caused or contributed to by the passenger’s negligence, wrongful action or omission, China Eastern will be wholly or partially exempted from its liability to the extent of the negligence, wrongful action, or omission caused or contributed to the damage.
11.3 Loss of Baggage
11.3.1 China Eastern is not liable for the destruction or loss of, or damage to the passenger’s baggage caused solely by the natural attributes, quality, or defects of the baggage.
11.3.2 China Eastern is not liable for any damage to the passenger’s unchecked baggage or the seat-occupying baggage except to the extent of the loss caused by the negligence of China Eastern.
11.3.3 If the passenger has declared the value of the baggage and paid the relevant surcharge, China Eastern will bear the liability within the amount of the declared value. In the event the declared value of the baggage is greater than the actual value at the time of delivery at the destination, compensation shall be based on the actual value.
11.3.4 China Eastern is not liable for any injury to the passenger or damage to the passenger’s baggage caused by such passenger’s baggage or the items contained therein. Passengers whose items have caused injury to others or damage to the property of China Eastern will be liable for all losses and expenses incurred thereby to China Eastern or others.
11.3.5 For losses resulting from the destruction, loss, or damage to checked baggage, provided that the accident/incident causing the destruction, loss, or damage has occurred on the aircraft or during any period when the checked baggage is under the control of China Eastern: in domestic air transportation, China Eastern will bear liability in accordance with the Civil Aviation Law of the People's Republic of China and relevant national provisions on the limit of liability for carriers of domestic air transportation; in international air transportation, China Eastern will bear liability in accordance with applicable international conventions; if the transportation does not fall within the scope of Warsaw Convention, Hague Protocol, or Montreal Convention, China Eastern will bear liability in accordance with applicable laws and regulations.
11.3.6 In the event that China Eastern is liable for compensation to passengers in accordance with these Conditions, China Eastern will bear the liability according to the actual damage within the limit stipulated below: in domestic air transportation, the compensation for checked baggage is RMB 100 per kilogram, with the actual value of the baggage to be applied when it is less than this limit; compensation for unchecked baggage shall not exceed RMB 3,000; in international air transportation, China Eastern will be liable for the loss of checked and unchecked baggage in accordance with the liability limit stipulated in applicable Montreal Convention, Hague Protocol, or Warsaw Convention. If the transportation does not fall within the scope of the Warsaw Convention, Hague Protocol, or Montreal Convention, China Eastern will bear liability in accordance with applicable laws and regulations.
11.3.7 If the weight of baggage has not been labeled on the baggage ticket, the total weight of checked baggage shall be deemed not to exceed the free baggage allowance for the corresponding cabin class specified by China Eastern.
11.3.8 China Eastern will not be liable for any loss, unless otherwise specified by Chinese laws and international conventions, for items prohibited from being transported as baggage as specified in Article 7.1 of these Conditions and/or any items that can only be transported as unchecked baggage as specified in Article 7.2.1 of these Conditions. This includes any loss, damage, or confiscation of such items, or any damage caused to other baggage by these items.
11.3.9 In the event of compensation being issued for baggage, the excess baggage fee charged for the baggage will be refunded, but the surcharge for the declared value will not be refunded.
11.3.10 The acceptance by the passenger of the checked baggage without objection shall constitute prima facie evidence that the checked baggage has been delivered in good condition and in conformity with the transportation certificate. In case of any damage to the checked baggage, the passenger shall immediately file an objection with China Eastern upon discovering such damage, the objection shall be made no later than 7 days from the date of receipt of the checked baggage. In case of delay of the checked baggage, the objection shall be made within 21 days from the date of delivery of checked baggage to the passenger.
All objections shall be written on the transportation certificate or submitted in writing to China Eastern within the time frame specified above. Unless China Eastern has committed fraud, passengers shall not be entitled to file a claim against China Eastern if they have failed to raise any objection within the time frame specified above.
11.4 China Eastern will provide reasonable compensation for any loss caused by delays in air transportation of passengers or baggage in accordance with applicable laws, international conventions, or provisions specified in these Conditions. However, China Eastern is not liable for any damage caused by delays due to factors beyond its control, or if China Eastern is able to show that its employees or agents took all measures that could reasonably be required to avoid the damage or that such measures are impossible to take. If a passenger fails to take appropriate measures after a flight is delayed or canceled which results in greater losses, China Eastern shall not be required to pay compensation for the increased losses.

Article 12 Passenger Complaints

Article 13 Definitions

Unless otherwise specified or expressly provided herein, the following terms used in these Conditions shall have the meanings ascribed below:
13.1 China Eastern: The abbreviated title of China Eastern Airlines Corporation Limited. The IATA designator is "MU".
13.2 Passenger: Any person, other than a member of the crew, expressly named in a passenger ticket or other transportation document that China Eastern has approved for carriage on an aircraft.
13.3 Domestic air transportation (domestic transportation): Air transportation whose place of departure, stopover, and destination are located within the territory of the People's Republic of China in accordance with the passenger transportation contract. Regional transportation by air is not included.
13.4 International air transportation (international transportation): Air transportation under the passenger’s air transportation contract, where the place of departure, stopover, or destination is located outside the territory of the People’s Republic of China regardless of whether the transportation is successive or involves transfer.
13.5 Regional transportation: Air transportation involving particular locations within the territory of the People's Republic of China, including: the Hong Kong Special Administrative Region, the Macao Special Administrative Region, and the Taiwan region.
13.6 Convention: The following documents applicable to the transportation:
The Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw on October 12, 1929 (hereinafter referred to as the Warsaw Convention);
The Protocol to Amend the Convention for the Unification of Certain Rules Relating to International Carriage by Air Signed in Warsaw on October 12, 1929, signed in Hague on September 28, 1955 (hereinafter referred to as the Hague Protocol);
The Convention for the Unification of Certain Rules for International Carriage by Air signed in Montreal on May 28, 1999 (hereinafter referred to as the Montreal Convention).
13.7 Carrier: A public air transportation enterprise that transports passengers and baggage on civil aircraft for profit.
13.8 Contracting carrier: A carrier who uses the enterprise ticket and ticket number to conclude an air transportation contract with passengers.
13.9 Actual carrier: A carrier who performs transportation under the authorization of a contracting carrier.
13.10 Flight: The flight of an aircraft along a specified route on a particular date, and at a specific time.
13.11 Connecting flights: Two or more flights specified in a single transportation contract.
13.12 Codeshare flight: A flight operated by China Eastern for another carrier under its own airline designator by agreement or a flight operated by multiple air transportation enterprises, each using their own flight numbers on the same flight.
13.13 Ticket: The document sold or accepted by China Eastern or its sales agent as preliminary proof of the establishment of a passenger transportation contract and its conditions, including paper tickets and electronic tickets.
13.14 Flight coupon: The part of a paper ticket marked "valid for transportation". In regards to an e-ticket, this refers to the flight information displayed and stored in the database of an air transportation enterprise indicating that the passenger specified in the coupon is entitled to take the flight between the locations specified in the coupon.
13.15 Physical class: The class of service based on the aircraft cabin layout, including First Class, Premium Business Class, Business Class, Premium Economy Class, and Economy Class.
13.16 Class level: The class code specified on the passenger ticket.
13.17 Tariff: The fares, fees, and conditions of use announced by China Eastern.
13.18 Fare: The price of air transportation services provided by a carrier using civil aircraft to transport passengers from the departure airport to the destination airport, excluding taxes and fuel surcharges collected in accordance with national regulations.
13.19 Regular fare: The highest adult fare for a single physical cabin during the Fare Applicable Period, including applicable child and infant fares.
13.20 Special fare: A fare that is not the regular fare and is subject to restrictions upon usage.
13.21 Valid ID document: A valid document required by the government authorities to prove the identity of a passenger when purchasing a ticket and check-in:
Examples in domestic transportation include but not limited to: resident ID card, residence permit for Hong Kong, Macao, and Taiwan, valid passport that can be used in accordance with the regulations, military ID card, conscript certificate, police officer certificate, armed police soldier certificate, household certificate for minors under 16 years of age, etc.
Examples in international or regional transportation include but not limited to: valid (visa) passport, travel documents for residents of Hong Kong, Macao and Taiwan, seaman's book, etc.
13.22 Valid travel document: Valid ID documents and all other documents required by the laws, regulations, orders or other provisions of relevant countries or regions for exit, arrival, transit, health and other purposes.
13.23 Seat reservation: A reservation made by a passenger for a particular class or for a given weight/volume of baggage (not for a specific seat number).
13.24 Ticketing: Entering an air transportation contract with a passenger using the carrier’s ticket and ticket number.
13.25 Electronic air ticket itinerary: Itinerary provided by China Eastern or its sales agents to passengers as proof of payment for the purchase of electronic tickets which also provides the passenger with detailed flight information.
13.26 China Eastern sales agent: An enterprise established in accordance with the law that has entered into a sales agency agreement with China Eastern to act as an agent of China Eastern in business pertaining to public air transportation sales as specified in the agreement.
13.27 China Eastern Provisions: Regulations issued by China Eastern in addition to these Conditions and effective on the issue date of the passenger ticket for the purpose of transporting passengers and their baggage, including special fares and tariff rules.
13.28 Day: A Day shall be understood to mean a calendar day rather than a working day, with seven days making up a week. However, for the purpose of determining the period of validity, the date of ticket issuance and the date of commencement shall not be counted; furthermore, the date on which the passenger is notified shall not be counted either.
13.29 Voluntary change of ticket: When a passenger requests a ticket change for reasons of his/her own.
13.30 Involuntary change of ticket: A change made to a passenger’s ticket due to flight cancellation, delay, a take-off ahead of schedule, a change to itinerary or class, or China Eastern’s inability to operate the original flight.
13.31 Voluntary refund: When a passenger requests a ticket refund for personal reasons.
13.32 Involuntary refund: A refund issued to a passenger's ticket due to flight cancelation, delay, a take-off ahead of schedule, a change to itinerary or class, or China Eastern’s inability to operate the original flight.
13.33 Endorsement: When the carrier designated on the ticket is changed to another.
13.34 Reasons attributable to China Eastern: Occurrences resulting from China Eastern internal management, including maintenance, flight deployment, and crew assignment etc.
13.35 Reasons not attributable to China Eastern: Occurrences not resulting from China Eastern internal management, including weather, emergency, air traffic control, security, and passengers etc.
13.36 Stopover: A break in the journey at a certain place between the place of departure and the place of destination intentionally arranged by the passenger when traveling, with the prior consent of China Eastern.
13.37 Layover or layover point: A point apart from the departure and destination points where the flight is scheduled to stop en route.
13.38 Check-in deadline: The latest possible time for passengers to check-in stipulated by China Eastern.
13.39 No-show: When a passenger does not board a flight as a result of a failure to complete check-in procedures within the allotted time or because an ID document failed to comply with specific regulations.
13.40 Missing a flight: When a passenger fails to board a flight after having successfully completed check-in or transferring at a layover.
13.41 Wrong boarding: When a passenger takes a flight different from the one specified on the ticket.
13.42 Misconnection: A situation where a passenger is unable to catch a reserved connecting flight at the connecting location due to a delay or cancellation of an earlier flight in a contract of carriage that includes a connecting flight.
13.43 X years old: The year, month, and day calculated according to the Gregorian calendar, starting from the day of birth.
13.44 Child passenger: A passenger who has reached the age of 2 years but has not yet reached the age of 12 years on the date of commencement of air transport.
13.45 Unaccompanied minor: A child who is at least 5 years old but under 12 years old and is not accompanied by a passenger who is at least 18 years old and has full civil capacity and the ability to accompany the child in the same cabin class.
13.46 Infant passenger: A passenger who has reached the age of 14 days but has not yet reached the age of 2 years on the date of commencement of air transport.
13.47 Baggage: Passenger articles that a carrier agrees to transport during travel, including checked and unchecked passenger baggage.
13.48 Checked baggage: Baggage entrusted by a passenger to the care of China Eastern for transportation and issued the corresponding transportation certificate.
13.49 Unchecked baggage: Baggage under the care of a passenger.
13.50 Free baggage allowance: The amount of baggage that passengers can check free of charge under China Eastern regulations.
13.51 Baggage ticket: A document included in or used in combination with a ticket, serving as preliminary evidence of the conditions of the baggage check-in and transportation contract.
13.52 Assistive devices for passengers with disabilities: Devices that provide disabled passengers with support for auditory, visual, verbal, and mobility-related impairments.
13.53 Small animals: Small-sized animals checked in by passengers, limited to household cats and dogs.
13.54 Force majeure: An objective situation that cannot be foreseen, avoided, or overcome, the consequences of which cannot be averted even though all reasonable measures are taken.
13.55 Overbooking: The situation wherein a carrier sells tickets in excess of the number of seats available on a flight to avoid being left with empty seats.
13.56 Volunteer: A passenger who responds to the carrier’s request, agrees to accept the compensation offered by the carrier, and gives up a seat booked on the flight.
13.57 Scheduled departure time: The departure time approved by the flight schedule management authority.
13.58 Scheduled arrival time: The arrival time approved by the flight schedule management authority.
13.59 Flight take-off ahead of schedule: The situation when a flight's scheduled departure is earlier than the scheduled departure time specified on the ticket.
13.60 Flight departure delay: The situation when a flight's actual departure time is more than 15 minutes later than the scheduled departure time.
13.61 Flight arrival delay: The situation where the actual on-block time of a flight is more than 15 minutes later than the scheduled arrival time.
13.62 Flight cancellation: When a flight plan is canceled due to an actual or expected flight delay.

Article 14 Validity and Amendment

China Southern Airlines General Conditions of Carriage

1 General Provisions

1.1 General
This document is the General Conditions of Carriage for Passenger and Baggage (hereinafter referred to as ‘the Conditions’ or ‘these Conditions’) set by China Southern Airlines (hereinafter referred to as ‘CSN’) as part of the passenger carriage contract, while the terms listed in these Conditions aim at clarifying rights and obligations between the carrier and passengers.
1.2 Basis of Formulation
These Conditions are developed in accordance with the Civil Aviation Law of the People's Republic of China, Law of the People's Republic of China on the Protection of Consumer Rights and Interests, E-Commerce Law of the People's Republic of China, the Regulation on the Management of Public Air Transportation for Passengers, the Large-scale Public Air Transport Carrier Certification Rules of Operation (the CCAR-121), the Operation of Civil Aircraft Airworthiness Regulations (the CCAR-121AA), the Regulation on the Transport of Dangerous Goods by Air and other laws and administrative regulations.
1.3 Overriding Law
The establishment, validity, interpretation, performance, dispute resolution and other contractual issues shall be governed by the laws of the People's Republic of China as well as the international conventions concluded or acceded to by the People's Republic of China.
If any provision of these Conditions of Carriage is in conflict with international conventions, applicable laws and thus is deemed invalid by judicial or arbitration bodies, the other provisions of these Conditions of Carriage shall remain valid.
1.4 Supplementary Rule
Where the items listed in these Conditions change more frequently, CSN may formulate separate provisions and consider them part of these Conditions. If a separately formulated provision is inconsistent with the contents of these Conditions, the separately formulated provision shall prevail over these Conditions.
1.5 Language Version
These conditions are written in Chinese and translated into other languages. In case of any inconsistency between the Chinese version and the other language versions, the Chinese version shall prevail.

2 Applicability

2.1 General Rules
2.1.1 Except as provided in Provision 2.2 and 2.3 of this Article, these Conditions of Carriage apply to air transportation operated by CSN for the purpose of transporting passengers and baggage by civil aircraft and charging fees. These Conditions of Carriage form part of the contract between us and the passenger, and the rights, obligations and responsibilities of both parties are bound by these Conditions of Carriage.
2.1.2 These Conditions of Carriage also apply to carriage on special tickets such as free tickets, promotional fare and special fare tickets. Where discrepancies exist between the conditions of use of free tickets, promotional fare and special fare tickets and these Conditions of Carriage, the conditions of use of such tickets shall prevail.
2.2 Charters
For the transportation performed pursuant to a charter agreement, these Conditions of Carriage apply only to the extent they are incorporated by reference in the provisions of the charter agreement or in the conditions of use of the charter flight ticket.
2.3 Code Shares
CSN's Conditions of Carriage also apply to codeshare flights with CSN operated by other carriers. However, each operating carrier of a codeshare flight has its own Conditions of Carriage or transportation regulations with respect to the operation of its own flights, and some may differ from CSN's Conditions of Carriage for flights operated by CSN. Except as provided in Articles 3,8 and 9, these different rules and Conditions of Carriage established by the operating carrier will be considered as parts of CSN's Conditions of Carriage on codeshare flights, and will take precedence over CSN's Conditions of Carriage on these codeshare flights. Terms and conditions that differ between CSN and its codeshare partners may include, but are not limited to:
a) Check-in policies;
b) Refusal of and limitation on carriage;
c) Baggage regulation;
d) Oversales;
e) Flight delay and cancellation.

3 Ticketing

3.1 General Rules
3.1.1 General
3.1.1.1 The ticket evidences a part of the contract of carriage between the carrier and the passenger whose name is shown on the ticket. The carriage service is only provided to the passenger who holds a ticket issued by CSN or by carriers that have signed interline agreement with CSN.
3.1.1.2 Passengers who purchase a single ticket with connecting flight shall enter into a single contract of carriage with CSN. Passengers who purchase multiple tickets shall enter into multiple independent contracts of carriage with CSN. Unless otherwise specified, agreed rights and obligations between CSN and the passenger as stipulated in these Conditions shall only apply to a single contract of carriage and shall not be implicated in other contracts of carriage. According to relevant laws and regulations and the provisions of these Conditions, the purchase of multiple tickets or the purchase of a single ticket with connecting flight, shall lead to different legal effects. Passengers shall fully understand this and purchase tickets according to their own air travel situation.
3.1.1.3 Each passenger shall individually hold his own ticket.
3.1.1.4 Tickets cannot be transferred.
3.1.1.5 On the ticket, the name of China Southern Airlines is shortened to ‘CZ’, the airline two-character code. When CSN is the validating carrier, the first three digits of the ticket number are indicated as ‘784’, which is CSN’s settlement code.
3.1.2 Validity Period
3.1.2.1 The passenger shall complete the entire itinerary specified on the ticket within the validity period.
3.1.2.2 Unless otherwise Unless otherwise specified, a ticket is valid for:
a) If portion of the ticket is used, one year from the following day after the date of commencement of travel. Regardless of rerouting or ticket exchange afterwards, the original period of validity remains unchanged.
b) If no portion of the ticket is used:
1) One year from the ticket issuance, counting from the midnight of the following day after the date of ticket issuance.
2) One year from the following day after the date of exchange, if the passengers apply for air ticket reissuance and receive a new ticket number.
3.1.2.3 The calculation of ticket validity starts from 00:00 (included) of the following day after the commencement of the first travel, ticket purchase or ticket reissuance to 24:00 (excluded) on the day of expiration of the validity period.
3.1.2.4 Certain discount fares impose strict restrictions on the minimum and/or maximum length of stay in one place, and the passenger must complete the trip within a specified time limit.
3.1.3 Sequence and use of ticket coupons
3.1.3.1 General rules
a) The ticket purchased is valid only for the transportation shown on the ticket, from the place of departure via any agreed transition point to the final place of destination.
b) Each flight coupon contained in a ticket will be accepted for transportation in the class of service on the date and flight for which space has been reserved, as shown on the flight coupon.
3.1.3.2 Validity of tickets
a) The fare paid by the passenger is related to the order of carriage specified on the ticket. Unless otherwise specified in the conditions of use of the ticket, the flight coupons of the ticket shall not be used in reverse.
b) The first segment of the trip must be used first. The first segment of the trip means the first leg of the trip listed on one single ticket or multiple consecutive tickets.
c) If the passenger does not use the ticket in the prescribed order, he or she may voluntarily change the routing if the conditions for the use of the ticket permit, and continue to travel on the new routing or voluntarily refund the ticket.
d) In the case of involuntary flight cancellation, delay, early departure, rerouting, change in cabin class, or inability of a carrier to operate the original flight, the passenger who cannot use the ticket in the order shall not be subject to this restriction, but may not use the ticket in reverse order.
3.1.3.3 Open Ticket
If a passenger holds an Open Ticket, the seat can be reserved in accordance with the fare regulations and seat availability of space on the flight applied for. To the extent permitted by the conditions of use of such tickets and the contract of carriage, before the actual carriage, the passenger's first confirmation of the matters not settled on the ticket can be exempted from the change fee, and only the difference between the fare of the new ticket and the open ticket at the time of booking is collected. Changes after the first confirmation, or changes to the already confirmed information on the original ticket shall be carried out in accordance with the conditions of use of the ticket.
3.1.3.4 If a passenger fails to take a flight with a reserved seat and does not notify CSN in advance, CSN reserves the right to cancel the subsequent connecting flight reservation specified on the passenger's ticket.
3.1.4 Fares, Taxes, Fees and Charges
3.1.4.1 Fares
The fares, taxes, fees and charges for the flights in effect on passenger’s purchased are applicable for the date of flight, routing, and other information specified on the flight coupons. After the ticket is sold, if the fares are adjusted, the above-mentioned amounts already paid remain unchanged. Changes to the specifics of the itinerary, including the flight date, flight, etc. may affect the above amounts already paid.
a) Unless otherwise provided for, fares are only applicable to air transportation from the airport of departure to the airport of destination, excluding ground transportation between one airport to another airport in the same city or the ground transportation between the airport and downtown.
b) Some tickets may apply to conditions contain restrictions on change and/or refund clauses. Passenger(s) should purchase ticket(s) with the fare that best suits to their own air travel situations.
3.1.4.2 Taxes, Fees and Charges
a) Taxes, fees or charges imposed by the Government or other relevant authorities or airport operators in connection with the provision of services to passengers are not included in the applicable fares. Such tax or fee shall be paid by the passenger and collected on behalf of the airline.
b) Fuel surcharges, aviation insurance surcharges and sales related fees are issued and collected by airlines in accordance with relevant regulations or policies of different countries and authorities.
c) Fares, taxes, fees and charges shall be paid in the currency and payment method prescribed by the nation, unless otherwise agreed between CSN and the Passenger.
d) Upon purchasing a ticket, passenger(s) will be advised of taxes, fees and charges not included in the fare, most of which will normally be shown separately on the ticket. The taxes, fees and charges imposed on air travel are constantly changing and can be imposed after the date of ticket issuance. If there is an increase in the applicable tax, fee or charge shown on the ticket, passenger(s) will be obliged to pay it. Likewise, if a new tax, fee or charge is imposed after ticket issuance, passenger will be obliged to pay it. In the event any taxes, fees or charges which passenger has paid to CSN at the time of ticket issuance are eliminated or reduced, such that they no longer apply, or a lesser amount is due, passenger(s) may be entitled to a refund of any such taxes, fees or charges as have been eliminated or reduced. CSN will refund according to the rule by government.
3.1.5 Itinerary/Receipt of E-Ticket for Air Transportation
The itinerary/receipt of E-Ticket for Air Transportation is one of the invoices for civil aviation electronic ticket. Paper itinerary/receipt of E-Ticket for Air Transportation can be printed right after the sale, and shall be printed within 26 days after the completion of the itinerary in the original ticket purchase channel. Passenger(s) should keep their printed itinerary properly. If a refund is required, the printed itinerary/receipt should be provided. Electronic itinerary /receipt of E-Ticket for Air Transportation can be issued only after the entire itinerary is finished.
3.2 Reservations and Ticketing
3.2.1 General Rules
3.2.1.1 Passenger(s) can ask for information, reserve seats and purchase tickets through CSN’s official website, mobile applications, service hotline, sales office, sales agencies, and other channels that approved by CSN.
3.2.1.2 Reservations and fare amount will not be valid until the total fares, taxes, fees and charges have been paid in accordance with the procedures and time limits set forth by CSN.
3.2.1.3 CSN reserves the right not to sell tickets and refuse to carry any individual who is unfit to travel by air. Passenger(s) under restricted carriage may reserve seats and purchase tickets only after all certain requirements are met and the consent of all carriers involved are reached
3.2.1.4 For passengers who maliciously occupy seats or falsely purchase tickets, CSN reserves the right to restrict their seat reservations and ticket purchases.
3.2.2 Personal Information
3.2.2.1 When purchasing tickets, passenger(s) should provide valid identity document information of his/her own or other valid identity documents issued by legal state departments, along with accurate and valid contact information. Meanwhile, passenger(s) must ensure documents used to purchase tickets are the same as those used for check-in and boarding. If passenger(s) refuse to provide necessary personal data, CSN may refuse for seat reservation and ticket purchase.
3.2.2.2 Passenger(s) shall recognize that their personal data given to CSN is for the purpose of making a reservation and other related services for carriage. For these purposes, passenger(s) authorize CSN to retain such data and to transmit it to CSN’s own offices, other carriers, providers of relevant services as well as institutions approved by laws and regulations. CSN will take all reasonable and feasible security control measures to protect passengers’ personal information. Passenger(s) can inquire CSN about CSN’s privacy policy. The privacy policy is not part of these Conditions of Carriage.
3.2.2.3 Passenger(s) shall be liable for the authenticity and validity of their personal data. CSN has no obligation for the verification.
3.3 Seat Allocation
3.3.1 CSN shall make reasonable efforts to meet advanced seat allocation requests. However, CSN cannot guarantee the provision of any particular seat in the aircraft and is only responsible for providing seats according to passenger’s class of service shown on the ticket. The carrier reserves the right to change the seat allocation at any time, including after boarding, due to operating, security or safety imperatives, or for reasons of force majeure.
3.3.2 Seats near the aircraft’s emergency exits shall be specifically arranged by CSN, and passengers seated near the emergency exit (or on the emergency exit row of seats) must have the ability to complete the emergency evacuation procedures.

4 Check-In and Boarding

4.1 Check-in
4.1.1 Passenger(s) shall have the purchased ticket inspected, baggage checked, and paper or electronic boarding pass obtained with valid travel documents which carry real name before the check-in deadline. The valid ID presented should be the same as the one provided at the time of ticket purchase. CSN will make a photocopy of the above-mentioned travel documents when necessary.
4.1.2 The check-in deadlines vary from one airport to another. Passenger(s) shall arrive at the airport sufficiently in advance of flight departure to avoid missing the flight.
4.1.3 Missing Flights
If passenger(s) miss a flight for reasons not attributable to CSN, CSN will cancel the space reserved for the passenger(s). CSN is not liable for any loss or expense incurred by the passenger(s) as a result. If passenger(s) request for change or refund, the ticket will be processed in accordance with the rules of voluntary change or voluntary refund; meanwhile the passenger(s) may be required to pay no-show charge. If passenger(s) miss a flight for reasons attributable to CSN, the ticket will be processed in accordance with the rules of involuntary change or involuntary refund.
4.2 Travel Documentations and Security Inspection
4.2.1 Travel Documentations
4.2.1.1 Passenger(s) are responsible for obtaining the travel documents, visas or certificates required by health and epidemic prevention policies as required by the place of departure and the agreed transition point(s)and the destination. Passenger(s) shall understand and abide by all their applicable laws, regulations, decrees and travel regulations. If passenger(s) fail to comply with the relevant regulations and are unable to take the flight or arrive at their destinations, CSN shall not be liable for any losses incurred as a result.
4.2.1.2 CSN and CSN’s authorized agents provide passenger(s) with the information required in provisions 4.2.1.1 only for the purpose of providing passenger(s) with convenience and assistance. CSN is not responsible for the accuracy of this information and the consequences arising from passenger(s) failure to obtain the above documents or visas, or failure to comply with the above-mentioned laws, regulations, decrees and travel regulations.
4.2.1.3 Passenger(s) shall present all exits, entry, health and other necessary documents required by laws, regulations, orders, demands or travel requirements of the countries concerned, and permit CSN to take and retain copies thereof. CSN reserves the right to refuse carriage of any passenger who does not comply with applicable laws, regulations, orders, demands or travel requirements or whose documents fail to comply with relevant requirements, or who does not permit CSN to take and retain copies thereof.
4.2.1.4 Passenger(s) agrees to pay the applicable fare whenever CSN, on Government order, is required to return a passenger to his/her point of origin or elsewhere, owing to the passenger(s) inadmissibility into a country, whether of transit or of destination. CSN may apply to the payment of such fare any funds paid to CSN for unused carriage, or any funds of the passenger in the possession of CSN. The fare collected for carriage to the point of refusal of entry or deportation will not be refunded by CSN.
4.2.1.5 If CSN is required to pay or deposit any fine or penalty or to incur any expenditure by reason of the passenger(s) failure to comply with laws, regulations, orders, demands and travel requirements of the countries concerned or to produce the required documents, the passenger(s) shall on demand reimburse to CSN any amount so paid or deposited and any expenditure so incurred. CSN may use towards such expenditure any funds paid to CSN for unused carriage, or any funds of the passenger(s) in the possession of CSN.
4.2.2 Security Inspection
Passenger(s) and the baggage shall undergo safety and security inspections. The inspections can be carried out in ways that include but are not limited to the use of equipment, use of manpower, oral inquiry and others prescribed by the local government or security check authorities. The methods of inspection used are determined by the government, the airports or our sole discretion, regardless of whether the passenger(s) are present, agree or are informed. CSN shall not be liable for any physical injury and damage to or loss of baggage attributable to such inspections, unless such injury, damage or loss arises from our willful conduct or gross errors, except as otherwise provided by China's laws and international conventions.
4.3 Boarding
4.3.1 The closing times of boarding gates differ according to flights. Passenger(s) shall proceed according to the closing time of the boarding gates at each airport to avoid missing the flight.
4.3.2 Fail to Board a Flight
If a passenger fails to board a flight for reasons not attributable to CSN, CSN shall not be liable for any loss or expense incurred by the passenger. If the passenger requests a change or refund, a voluntary change or refund shall be made in accordance with provisions 8.2 or 9.2 of these Conditions. Meanwhile the passenger may be required to pay no-show charge. If a passenger fails to board a flight due to reasons attributable to CSN, an involuntary change or refund shall be made in accordance with provisions 8.3 or 9.3 of these Conditions.
4.3.3 Board a Wrong Flight
If a passenger boards a wrong flight and arrived at a destination not shown on the ticket, CSN will provide following alternatives to the extent they are available:
a) If there is a subsequent flight from the airport that the passenger have flown to on the wrong flight to the destination shown on the ticket, CSN will make, for free, arrangements for the passenger to fly directly from the airport that the passenger have flown to on the wrong flight to the destination shown on the ticket. The fare has paid will not be refunded nor do the passenger need to make any payment to CSN.
b) CSN will transport the passenger back to the departure airport where CSN will put the passenger on a flight to the destination shown on the passenger’s ticket as soon as possible. The fare has paid will not be refunded nor do the passenger need to make any payment to CSN.
c) CSN will grant a refund of the original flight segment of the ticket should the passenger request termination of the travel at the airport that the passenger has flown to on the wrong flight.
4.3.4 CSN or CSN's authorized ground service agent will inform passengers in a timely manner of any changes to the boarding gate or boarding time.
4.4 Journey Abortion
In case that a passenger requests to abort the journey for personal reasons after the cabin door has been closed, the captain is entitled to refuse the passenger's request when the captain assesses that such behavior may cause a delay or a further delay of the flight and conflict with the interests of other passengers onboard , except for certain force majeure or the event of a sudden emergency of life-threatening illness of the passenger. Passenger(s) who would not cooperate and disrupt the order on board as a result shall bear the corresponding legal consequences.
4.5 Conduct During Air Travel
4.5.1 General Rules
If passenger(s) conducts himself/herself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstructs the crew in the performance of their duties, or fails to comply with any instruction of the crew, or behaves in a manner to which other passengers may reasonably object, CSN reserves the right to take such measures as it deems necessary to prevent continuation of such conduct, including restraint of the passenger. Passenger(s) may be disembarked and refused onward carriage at any point and passenger(s) may be legally prosecuted for offence committed on board the aircraft.
4.5.2 Handling of the Unlawful Interference and Disturbance Behavior
4.5.2.1 Unlawful Interference refers to the act that endangers civil aviation safety or the act actions that has not been successfully taken to endanger civil aviation safety, including but not limited to:
a) Illegally hijacking aircraft;
b) Damaging aircraft in use;
c) Detain hostages on aircraft or in an airport;
d) forcibly breaking into aircraft, airports or aviation facilities;
e) Bringing weapons or dangerous devices or materials into aircraft or airports for criminal purposes;
f) Using aircraft in use to cause deaths, serious personal injuries, or serious damage to property or the environment;
g) Spread false messages endangering the safety or passengers, flight crew, ground staff or public on aircraft in air or on the ground, at airport or civil facilities.
4.5.2.2 Disturbance behavior refers to behavior that disrupts the order of the airport or cabin by failure to abide by the code of conduct at the airport or on the aircraft, or failure to follow the instructions of the airport personnel or the crew, including but not limited to:
a) Occupation of any passenger seat or overhead stowage bin by physical forces;
b) Engaging in physical combat and provoking troubles;
c) Use the mobile phones or other prohibited electronic devices in violation of regulations;
d) Stealing, willful damage or unauthorized movement of life-saving articles and other aviation facilities and equipment or forced opening of the emergency cabin door;
e) Smoking (including electronic cigarettes) or use of kindling materials;
f) Indecency or sexual harassment of any person within the cabin;
g) Dissemination of obscene articles and other illegally printed materials;
h) Interference with the performance of crew members’ duties;
i) Other acts disturbing the order on an aircraft.
4.5.2.3 Handling Procedures
a) In accordance with the national laws and civil aviation rules, if the Unlawful Interference and Disturbance Behavior finds that the actions of passenger(s) within the cabin causes a clear violation of applicable laws, CSN shall make necessary measures to stop, subdue or restrain the passenger(s) and require them to leave the aircraft before takeoff or after landing. CSN have the right to claim for damages based on the conduct of the parties involved.
b) For passenger(s) who disturb the order in the aircraft or civil aviation transportation, jeopardize the personal and property safety of passengers and crew members, endanger the flight safety or public safety, do not listen to the crew's dissuasions or warnings, set off the smoke alarms due to smoking, or impede the performance of their duties by the crew members, CSN will call the police to deal with the matter when necessary and hand it over to the public security authorities or the judicial authorities.
4.5.3 In order to maintain good order on board, ensure flight safety and protect the portrait rights of others, do not take photos or videos of others (other passengers, crew members, etc.) without their consent.
4.5.4 Forbidden Use and Restrictions on Portable Electronic Devices (PED)
4.5.4.1 General Rules
a) The use of Portable Electrical Devices that meet the requirements is allowed during flights on CSN.
b) In course of flight, PED cellular mobile communication functions (voice and data) must be turned OFF. For PEDs with airplane mode function, using WIFI and Bluetooth function is allowed but airplane mode shall be active/turned ON (i.e., turning off cellular mobile communication function).
c) During the flight, if electronic disruption has been found and the crew members doubt that such influence comes from operated portable electronic device onboard, crew members have the right to require such occupants to turn off the portable electronic devices. Cases of gross violation shall be referred to local police authority or judicial organ.
4.5.4.2 Requirements for the use of PED
a) The electrical devices that allowed to be used during the whole flight, include but not limited to:
1) Portable tape recorder;
2) Hearing aid;
3) Heart pacemaker;
4) Electronic shaver;
5) Life-sustaining electrical equipment (devices) that do not affect the aircraft’s navigation and communication system.
b) The PED devices that are prohibited for use in-flight, include but are not limited to the following:
1) Mobile communication devices without airplane mode (device only equipped with cellular mobility communication function, include but are not limited to mobile phones, watches provided with mobile phone functions);
2) satellite phone;
3) Walkie-talkie.
4) Remote control device (remote control toy and other electrical equipment with remote control device).
c) In following flight phases, it is forbidden to use other portable electrical device than those electrical devices that are allowed for use during flight:
1) Within 20 minutes after aircraft takeoff, and within 30 minutes prior to landing;
2) Flight phase in low visibility.
4.5.4.3 The Requirements of Storage, Safekeeping, and Emergency Operation on PED
a) Large PED devices (that have the sum of length, width and height of its contour size above 31 cm, such as portable computers, PADs, etc.) shall be safely stowed so that no risk is arisen in the turbulence, impact, or emergency evacuation.
b) Small PED devices (the sum of the length, width, and height of its contour size below or equals to 31 cm, such as e-book and mobile phone, etc.) is just subject to appropriate securing method by the passenger(s).
c) PED accessory (for example: headset and recharge wire) shall be safely stowed during critical flight phases, such as aircraft taxiing, takeoff, descending, and landing, and cannot obstruct emergency evacuation in emergency condition.
d) The electrical power of PED in personal baggage or overhead compartment shall be turned off.
4.5.4.4 Prohibited Use of Power Banks
The power banks should be turned off in the aircraft. Using and charging the power banks is prohibited in the aircraft.
4.5.5 Non-Smoking Flights
All CSN flights are non-smoking flights. Smoking cigarette, electronic cigarette and similar product is prohibited in all areas of the aircraft.
4.5.6 Restriction on Alcoholic Drinks
While aboard aircraft, passengers are not allowed to consume any alcoholic drinks other than those provided by CSN.
4.5.7 Compulsory Use of Seat Belts
4.5.7.1 When passengers are seated on the aircraft, passengers have the obligation to fasten their seat belt during the entire flight.
4.5.7.2 An infant may be carried by an adult or use an infant seat belt.

5 Refusal of and Limitation on Carriage

5.1 Refusal of Carriage
CSN shall retain the right to refuse transport on any passenger for the following conditions:
5.1.1 Passengers who violate or fail to comply with relevant laws, regulations and safety requirements of CSN:
a) Passenger(s) who are in violation of any applicable laws, regulations, or orders of the country or region to be flown from, through, to or over.
b) Passenger(s) who refuse to submit to security checks carried out by governments, airports or CSN.
c) Passenger(s) who refuse to present valid ID or may be repatriated in the middle of the flight because the connecting flight is not booked
d) Passengers who have not comply with the regulations of CSN or do not follow crewmembers’ arrangement and persuasion.
e) Passenger(s) who refuse to comply with the exit-seat restrictions established by crew members, authorized staffs or the carrier.
f) Disabled Passenger(s) who shall only be seated in exit seat.
g) Passengers who are not in a position to prove that they the person referred to in the ‘Passenger Name’ box on the tickets or on the travel document.
h) Passenger(s) who are qualified individuals with disabilities, but the number of such persons carried on the flight has reached its restricted number.
i) Passenger(s) who have special stench or special quirks that may cause discomfort to other passengers;
j) Passenger(s) who may endanger the safety of an aircraft, or passengers with words, motives or actions that threaten flight safety
k) Passenger(s)who are drunk, or unable to control their actions, or likely to cause harm to other passengers or themselves, or have violent tendencies towards others and may affect the safety of others and property.
5.1.2 Other passengers specified by CSN:
a) Newborn babies less than 14 days of age and premature babies less than 90 days of age (Gestational age of 28 weeks and less than 37 weeks), or infants without an adult aged 18 years or older accompanied.
b) Pregnant women more than 36 weeks, or pregnant women whose due date is within 4 weeks or less, or near but the exact date cannot be determined, but who are known to have multiple births or are expected to have birth complications, or pregnant women who have given birth in the past 7 days.
5.2 Restricted carriage
Passengers subject to carriage restrictions include: injured passengers, children/infants accompanied by adults, unaccompanied children, pregnant women, stretcher passengers, etc.
5.2.1 Injured passengers without a medical certificate of fitness for air travel who suffer from any of the following injuries, excluding cases where special arrangements are made with the consent of the company in order to save lives.
a) Unstable cardiovascular and cerebrovascular diseases:
1) Passenger who has experienced angioplasty surgery, coronary bypass surgery and other thoracic heart surgeries in the past 10 days.
2) Passenger who has experienced severe heart failure, a myocardial infarction or myocardial infarction with heart failure occurring within six weeks after myocarditis, recent frequent episodes of angina.
3) Passenger who has experienced severe heart valve disease.
4) Passenger who has experienced hypertension with systolic pressure exceeding 180 mmHg and diastolic pressure exceeding 120 mmHg.
5) Passenger who has experienced a cerebrovascular accident (cerebral infarction, cerebral hemorrhage, etc.) in the past 14 days.
6) Passenger who is in the acute stage of encephalitis.
7) Passenger with severe hemoptysis, hematemesis, bleeding and moaning symptoms.
b) Respiratory Diseases
1) Passenger whose respiratory function is affected with severe bronchial asthma, cavitary pulmonary tuberculosis, emphysema, pulmonary insufficiency and heart disease, large mediastinal tumors, congenital pulmonary cysts.
2) Passenger who has experienced respiratory diseases with significant respiratory distress at rest.
3) Passenger who has experienced spontaneous pneumothorax and exudative pleurisy with respiratory dysfunction recently.
c) Digestive Diseases
1) Passenger with gastrointestinal bleeding in the period of bleeding activity.
2) Passenger with acute appendicitis, gastrointestinal ulcer disease with deep ulcers, hernia mass with a large hernia sac and has a history of incarceration, acute intestinal obstruction, abdominal organ or tissue injury accompanied by air accumulation.
3) Passenger who has experienced laparoscopic surgery in the past 4 days or open abdominal surgery in the past 10 days.
d) Skeletal Diseases
1) Patients with open fractures or open injuries, without secured in plaster or fixator, in bone traction status, or type of bone traction required, fixation with inflatable splints.
2) Passenger who has experienced surgery for fractures fixed in plaster in the past 24 hours may unfit for less-than-2 hours air travel, in the past 48 hours may unfit for over 2 hours’ air travel.
3) Passenger who has experienced surgery for corrective jaw surgery.
e) Blood Diseases
1) Passenger with hemoglobin levels below 75 g/L.
2) Passenger who has experienced onset of sickle cell anemia in the past 10 days.
f) Eye Diseases
1) Passenger who has experienced congenital cataract surgery within 6 days (anterior chamber bubble maintained anterior chamber) or other cataract surgery within the past 24 hours.
2) Passenger who has experienced corneal laser surgery within the past 24 hours.
3) Passenger who has experienced general eye surgery, corneal transplantation surgery or repair surgery for penetrating ocular injury within the past 6days
4) Passenger who has experienced retinal detachment operation surgery within the past 14 days
5) Passenger who has experienced vitrectomy type of surgery, in which using Sulphur Hexafluoride (SF6) is unfit for air travel within 14 days. Passenger using Perfluoropropane (C3F8) is unfit for air travel within 6 weeks.
g) ENT Diseases
1) Passenger who has experienced tonsillectomy or middle ear surgery in the past 10 days.
2) Passenger with severe otitis media accompanied by blocked Eustachian tubes.
3) Passenger with severe sinusitis with nasal obstruction, or Eustachian tube ventilation disorders.
4) Passenger whose ear and nose has acute exudative inflammation.
h) Neuropsychiatric Disease
Passenger with neuropsychiatric disease in a state of illness, or patient with epilepsy who are unaccompanied by a healthcare professional, or epileptic patient experienced a major seizure in the past 24 hours.
i) Infectious Disease
Passenger with infectious disease that poses a threat to the health of other passengers or crew members, or passenger with the infectious disease which is within the statutory compulsory isolation period of the country and the statutory compulsory isolation period of the destination country (international airline)
Note: Severe acute respiratory Syndrome (SARS), which is a direct threat, spreads easily in the cabin environment and can cause serious consequences; For example, the common cold is easily transmitted in the cabin environment, but does not lead to serious health consequences, and AIDS has very serious health consequences but does not easily spread in the cabin of an aircraft, and is not a direct threat.
j) Passenger who has experienced surgery and whose air travel may be harmful to themselves.
Note: Except for simple cosmetic surgery (such as double eyelid surgery), minor trauma surgery (such as cyst drainage, limbs sutures, etc.), and passengers with a single limb fracture and good recovery.
k) Other Injuries and Situations
1) Passenger in post-emergency shock, a coma, or suffering from intracranial hypertension, a traumatic brain injury, or a skull fracture accompanied by a coma or irregular breathing.
2) Passenger who required medical attention during the flight or who need to use medical equipment to stay fit for the flight (e.g. stretcher passengers, passengers who need to use a portable oxygen concentrator throughout the flight).
3) Passenger with post-diving decompression sickness.
4) Passenger who appears to be or are poisoned.
5) Passenger who requires intravenous injection(s).
6) Passenger who is suffering from other diseases that are considered medically unsuitable to travel by air, or may deteriorate during air travel.
5.2.2 For injured passengers who do not have a medical certificate of fitness for air travel issued by a doctor in provisions 5.2.1, shall truthfully inform CSN and present relevant medical certificates such as diagnosis certificate and discharge certificate. CSN will assess whether the passenger is fit to fly and make arrangements for carriage.
5.2.3 Infants and Children
Infants and Children under twelve years old should be accompanied by passenger(s) who travel in the same class of service, and over 18 years old with full capacity for civil conduct and the ability to escort. There is a limit to the number of children and infants that can be accompanied by each passenger.
Children over five and under twelve years old who are not accompanied by passenger(s) who travel in the same class of service, and over 18 years old with full capacity for civil conduct and the ability to escort,, shall apply to CSN for unaccompanied minor service in advance and proceed to associated procedures before they are allowed to travel.
5.2.4 Passenger(s) who apply for stretcher service must be accompanied by passenger(s) who travels in the same class of service, and over 18 years old with full capacity for civil conduct as well as the ability to escort. Passenger(s) should apply for stretcher service in advance and provide a medical certificate of fitness to travel in accordance with Provisions 5.2.9 of this manual.
5.2.5 Pregnant women
Pregnant women who are at least more than 32 weeks pregnant but less than 36 weeks pregnant should present a pregnancy test report or a true and valid diagnosis certificate with a doctor's signature or name stamp indicating the number of weeks of pregnancy, and sign a risk notification letter, and the report or certificate should be issued within 30 days before the flight.
5.2.6 Use of portable oxygen concentrator(POC)
POC is a device that separates oxygen in the air through molecular sieve technology and provide users with oxygen with an oxygen concentration of ≥90±3%. The device does not have pressure storage components and distribution mechanism, and does not produce oxygen independently under pressure. It does not belong to the storage, generation, distribution of oxygen equipment, except batteries, does not belong to the air dangerous goods. POC can be carried on board as hand baggage if they meet the requirements. POC batteries and spare batteries shall comply with CSN's regulations.
a) On the routes operated by CSN, passengers can carry POC with them and use POC throughout the journey, provided that the following conditions are met:
1) Apply to CSN at least 48 hours in advance.
2) A medical certificate that requires the use of POC throughout the flight and is suitable for the flight should be provided at the time of boarding, and the certificate should be issued no earlier than 10 days before the flight date, to ensure that the POC model carried has been approved or certified by the destination country (such as FAA certification). The maintenance time of the batteries and spare batteries must be no less than plus three hours of extra battery time for the flight.
b) The use of POC on board should be based on its own battery. CSN does not promise to provide passengers with onboard power supply.
c) Passengers with POC will be placed in the window seat as far as possible and cannot be placed in the emergency exit seat due to the safe operation of the cabin.
d) The POC carried by the passenger may not meet the oxygen requirements beyond the pressure altitude of 8,000 to 10,000 feet, so the passenger must follow standard procedures to put on the dismounted oxygen mask in the event of pressure relief when advised by the flight attendant.
e) CSN reserves the right to refuse the following passengers to carry and use POC approved or certified by the destination country (such as FAA certification) for the whole journey:
1) Unable to provide a medical certificate that requires continuous use and is suitable for flight;
2) POC self-provided batteries obviously can not meet the needs of flight use
5.2.7 Use of Portable Continuous Positive Pressure Ventilator (CPAP)
Continuous Positive Airway Pressure(CPAP）is a portable electronic device that provides a physiological pressure to support the airway opening and prevent hypoxia and snoring during sleep. It is not a restricted device，and shole be implemented in accordance with the relevant regulations of Portable Electronic Devices (PED) ,prohibited during the critical phase of flight such as taxiing, take-off, descent and landing, and allowed during the cruise phase.
5.2.8 .If passenger(s) have any of the following situations, they are required to issue a medical certificate or certificate of diagnosis approved by CSN before purchasing a ticket and taking a flight:
a) Passenger(s) who are travelling with premature infant incubators.
b) Passenger(s) who need to use a compliant portable oxygen concentrator (POC) during the whole flight and is physically able to travel.
c) Passengers applying for stretcher service.
d) Passenger(s) who travel by air will be dangerous to their health status or required special medical care in flight, including medical conditions not mentioned in Provisions 5.1.2 and 5.2.1 but which may occur during the flight and lead to undesirable impacts on the health of the passengers and the safety of the flight.
e) Passenger(s) who suffer from a severe contagious disease but have taken precautionary measures to prevent infecting others.
f) Mental patients who are considered stable by licensed medical institutions or medical staff recognized by CSN and are suitable for air travel after taking certain measures.
g) Where CSN has reasonable grounds to believe that passengers with disability cannot safely complete air travel without medical assistance during the flight.
5.2.9 Medical certificates or certificates of diagnosis mentioned at Provisions 5.2.1 5.2.2 5.2.4 5.2.5 5.2.6 and 5.2.8 approved by CSN that refer to diagnoses of a patient's condition issued by a medical institution at the second class and above level, including clinics, medical centers and hospital overseas, signed by a doctor of that institution and have received an official stamp of the official documents. When check-in or boarding, the passenger(s) may be required to provide relevant medical certificate. For special requirements related to medical certificates or certificates of diagnosis approved by CSN, such as the time of issue, please contact CSN for more information.
5.3 Treatments when Carriage Refused
For passenger(s) being refused transport, CSN will proceed in accordance with the following provisions:
5.3.1 Passenger(s) being refused transport pursuant to Provisions 5.1.1 f) and h) shall be subject to involuntary refund or change of the purchased tickets according to Provisions 8.3 and 9.3.
5.3.2 Passenger(s) being refused transport pursuant to Provisions 5.1.1 g), CSN reserves the right to detain its ticket if necessary and report to the relevant authorities.
5.3.3 Passenger(s) being refused transport pursuant to Provisions 5.1.2 5.2.1 shall be subject to involuntary refund according to Provisions 9.3 when eligible.
5.3.4 Except as otherwise provided above, passengers shall be subject to voluntary refund according to Provisions 9.2.
5.4 Passenger(s) must understand the possible risks of experiencing sudden illnesses during flight and bear any subsequent liabilities thereof, including the costs incurred by airlines of landing at a diversion airport. In case of diversion, relevant ticket coupon shall be treated as used. For passenger(s) who are aware that their situation makes them unsuitable to fly, or passengers whose physical and mental conditions requiring special care, but who violate the conditions of this contract by concealing, deceiving, or misleading others of their situation, CSN reserves the right to pursue legal responsibility of the passenger.

6 Baggage

6.1 General Rules
Baggage carried by CSN is classified as checked baggage and un-checked baggage based on the responsibility of transportation. For details of baggage size requirements, free baggage allowance, excess baggage and special baggage transportation and charging standards, please refer to the CSN Baggage Rules.
6.2 Items Unacceptable as Baggage
6.2.1 Dangerous goods, except those permitted by Dangerous Goods Transportation Regulations of China Civil Aviation and CSN’s regulations, are forbidden to be carried either as checked or un-checked baggage:
a) Explosives, such as fireworks, firecrackers, ammunition, confidential bags or boxes containing lithium batteries or pyrotechnic substances, etc.;
b) Gases, including flammable gases, non-inflammable and non-toxic gases, toxic gases, such as liquefied gas, tear gas, pepper spray, etc.;
c) Flammable liquids, such as alcohol, paint, etc.;
d) Flammable solids, substances liable to spontaneous combustion; substances which, on contact with water, emit flammable gases, such as matches, magnesium powder, white phosphorus, yellow phosphorus, etc.;
e) Oxidizing substances and organic peroxides, such as bleaching powder, hydrogen peroxide, peracetic acid, etc.;
f) Toxic substance and infectious substances, such as raw paint, toxic pesticides, heroin, virus samples, etc.;
g) Radioactive material, such as radioisotopes, radiochemical reagents, etc.;
h) Corrosive substances, such as acid, alkali, wet battery, mercury, etc.;
i) Miscellaneous dangerous substances and articles, including environmentally hazardous substances, such as threatening or irritating substances, items that are easy to stain the aircraft, and lithium batteries recalled by manufacturers with safety defects.
6.2.2 Items prohibited by any applicable law, regulation or order of the country of origin, destination, transition point or overflight.
6.2.3 Items of which the weight, dimensions, configuration or nature make them unsuitable for carriage considered by CSN.
6.2.4 Live animals, except as pets and service dogs that meet CSN’s rules.
6.2.5 Firearms and ammunition, including all kinds of simulated toy guns, gun-type lighters and other types of offensive weapons, ammunition, ordnance, police equipment (such as electric batons, electric shock devices, etc.) and imitation of the above items, controlled knives, except those approved or authorized by the competent authorities of the relevant countries.
6.2.6 Lighters and matches.
6.2.7 Lithium metal batteries that contain lithium that exceed 8 grams, lithium ion batteries that rate energy exceed 160Wh. Equipment powered by lithium batteries and spare batteries that unclearly labelled or not for personal use.
6.2.8 Lithium battery-powered electronic vehicles, including those batteries are removed. Such vehicles refer to mobility aids powered by lithium batteries that carry people, which includes but not limit to airwheel, solowheel, hoverboard, mini-Segway, balance wheel.
6.2.9 Any item that a stranger asks to carry for him/her.
6.3 Items Unacceptable as Checked Baggage
The following items are not allowed to be transported as checked baggage:
a) All spare batteries, including lithium batteries, non-spillable batteries, nickel-metal hydride batteries and dry batteries. Any battery whose primary purpose is to provide electrical energy to another device shall be considered as a spare battery (e.g. power banks) ；
b) Electronic smoking devices (e.g. e-cigarettes).
6.4 Items Unsuitable as Checked Baggage
The following items that require personal care are not suitable to be carried as checked baggage or placed in checked baggage, whereas they should be brought into the cabin as unchecked baggage. If such items included in checked baggage are lost or damaged, CSN is liable for them only as common checked baggage.
a) Fragile or easily damaged items, such as photography, video or optical equipment, clocks, porcelain, etc.; b) Perishable items;
c) Valuables, unique, irreplaceable or similar items, such as cash, valuable tickets, jewelry, precious metals and their products, antique calligraphy and painting and samples, family heirloom, keys, etc.;
d) Important documents, materials and books, securities or negotiable instruments;
e) Traveling documents;
f) Medical certificates, X-ray films, orthotics or surgical stents;
g) Prescribed drugs that need to be taken regularly.
6.5 Items with Limitation on Carriage
6.5.1 CSN has strict quantity restrictions and packaging requirements for the carriage of following items. They may be accepted as checked baggage only in accordance with CSN’s regulations and with the consent of CSN.
a) Precision instruments and electric appliances shall be transported as cargo. If transported as checked baggage, such items must meet the factory packaging or similar packaging standards and the free baggage allowance will not apply to such items.
b) Sporting equipment, including firearms and ammunition for hunting and sporting purposes. The transportation of such firearms and ammunition shall be in accordance with applicable laws and regulations as well as CSN’s rules.
c) Sharp and blunt objects other than controlled knives, such as swords, knives, handicraft knives, kitchen knives, fruit knives, table knives, scalpels, scissors, steel files, axes, sticks, hammers and other similar articles belonging to antiques or tourist souvenirs, etc.;
d) Dry ice for packaging fresh items;
e) Alcoholic beverage, liquids hand-carried by passenger(s);
f) Diplomatic envelopes, confidential files;
g) Pets or service dogs that meet CSN’s rules;
h) Electric wheelchairs used by passengers during air travel;
i) Baggage with irregular size and dimension (not includes certain types of special baggage such as snow sledding).
6.5.2 Seat-taking Baggage
Items that are too big or too heavy to meet CSN's unchecked baggage requirements should be taken into the cabin as seat-taking baggage. Such items will be charged for extra fees separately and will be kept by the passenger(s).
6.5.3 Fresh and perishable items
Fresh and perishable items are those that will lose their intrinsic properties or qualities and thus cannot perform their intended functions without meeting their required storage conditions. Items included are medicines (vaccines and pharmaceuticals), electronic components, fruits, vegetables, meat, fish, seafood, dairy products, flowers, pastries and other items vulnerable to unsuitable storage conditions. Fresh and perishable goods must have appropriate packaging, and the packaging must not contain liquid substances such as water; The outer packaging of items that are afraid of pressure should be strong and resistant to pressure; There should be air holes on the packaging of articles requiring ventilation; Containers for refrigerated items should be tight.
6.5.4 Aquatic products
Aquatic products are only eligible for transportation on domestic flights. The packaging materials of aquatic products should be corrugated cartons, foam boxes, plastic bags, tape and other auxiliary materials. The packaging should be secured with no leaking, emission of undesirable odor, and will not damage the passengers' baggage, aircraft facilities, equipment and other cargo. The packaging should withstand sudden changes in temperature and pressure and must have a certain compressive strength to ensure that it will not be damaged during normal air transportation.
6.5.5 Dry ice
No more than 2.5 kg of dry ice per passenger is allowed for the preservation of live items. Dry ice packages should have air holes, and when used as checked baggage, the baggage should be labeled "solid carbon dioxide" or "dry ice", and the net weight of dry ice or indicated that its net weight does not exceed 2.5 kg.
6.5.6 Mercury barometer or mercury thermometer
Each representative of a government weather bureau or similar official agency may carry only one barometer or thermometer, mercury filled as unchecked baggage, and it must be packed in a strong outer packaging, which will prevent the escape of mercury from the package.
Medical or clinical thermometers which contains mercury can only be transported as checked baggage. One person can check-in only one such thermometer in its protective case.
6.5.7 Electronic devices and Spare batteries
6.5.7.1 Passengers carrying portable electronic equipment powered by lithium batteries are required to meet the principle of personal use, and spare batteries must be compatible with the portable electronic equipment.
6.5.7.2 Portable electronic equipment and spare batteries with lithium metal batteries that contain lithium that do not exceed 2 grams, or lithium-ion batteries that rate energy do not exceed 100Wh, are not required to be declared. Each person may be allowed to carry a maximum of 15 portable electronic devices and no more than 20 spare batteries as un-checked baggage.
6.5.7.3 Portable electronic equipment and spare batteries that contain lithium metal batteries that exceed 2 grams but not exceed 8 grams, or lithium-ion batteries that rate energy exceed 100Wh but do not exceed 160Wh, are required to be declared at the time of check-in or boarding. Such kind of lithium metal batteries are only permitted for use in portable medical electronic devices (PMED), and spare batteries can only be carried in 2 pieces and only as un-checked baggage.
6.5.7.4 If the lithium content of the lithium metal battery exceeds 0.3g, or the rated energy of the lithium ion battery exceeds 2.7Wh, the electronic device in the checked baggage must be completely turned off (not in sleep or hibernation mode) and protected against damage, and the device must be prevented from accidentally starting.
6.5.8 Electronic Wheelchairs
6.5.8.1 For electric wheelchairs or walkers equipped with lithium batteries (hereinafter referred to as electric wheelchairs), passengers should contact CSN in advance and provide the model information of the installed battery and the manufacturer's operating instructions. Batteries must meet all test requirements of the United Nations Manual of Tests and Criteria, Part III, Section 38.3.
6.5.8.2 If the battery design is sufficiently protected against damage to the battery and can be securely secured to the electric wheelchair, the battery poles must be protected against short circuits (e.g. the battery is enclosed in a battery case), the circuit can be disconnected according to the manufacturer's instructions, and the electric wheelchair can be transported as checked baggage; If the design does not provide adequate protection for the battery (for example, the battery is simply external or cannot be securely secured without an additional protective case), the passenger should remove the battery as hand luggage according to the manufacturer's instructions, and the battery removed from the wheelchair cannot exceed 300Wh.
6.5.8.3 Each passenger can carry a maximum of one spare battery not exceeding 300Wh, or two spare batteries not exceeding 160Wh each, as hand luggage. Batteries used as hand luggage must be protected, such as placing each battery in a protective case.
6.6 Right to Refuse Carriage
CSN may refuse to carry the passenger's baggage for any of the following reasons:
6.6.1 If the size, weight or quantity of unchecked baggage exceeds the standard set by China Southern Airlines, passengers should take the initiative to check in at the check-in counter or self-service baggage delivery equipment in advance. The staff at Boarding gate will transfer the unchecked baggage to checked Baggage if exceeding the standard, and the need to re-check the security may cause the failure to arrive on the same plane, CSN is not responsible for the possible costs and losses.
6.6.2 CSN may refuse to carry or continue to carry a passenger's baggage if it contains the items listed in Provision 6.2, or if the checked baggage contains the items listed in Provision 6.3 or 6.4.
6.6.3 CSN may refuse to carry a passenger’s baggage if the passenger has carried the items listed in Provision 6.5 and has failed or refused to comply with the conditions of carriage for CSN.
6.6.4 Unless advance arrangements for its carriage have been made by CSN, excess baggage may be transported with a subsequent flight.
6.6.5 Baggage that have not been through security check.
6.6.6 Baggage whose outer packing or contents do not meet the requirements for transport at the original point, transition point or destination point.
6.6.7 The carriage of a passenger or passenger's baggage violates any applicable law, regulation or order of the country of origin, destination, transition point or overflight.
6.6.8 The carriage of passenger(s) or baggage may endanger or affect the safety, health, convenience, comfort of other passengers or crew members.

7 Flight delays, Cancellations and Diversions

7.1 General Rules
7.1.1 The flight time or/and aircraft type specified in the flight schedule is subject to change between the date of its publication and the date on which the passenger actually commences the trip, and CSN does not guarantee such flight time or aircraft type, and such flight time or aircraft type does not form part of the contract of carriage between CSN and the passenger.
7.1.2 CSN will take all measures that can be reasonably required to avoid flight delay, cancellation and diversion of flight. If CSN have taken all measures that can be reasonably required or it is impossible to take such measures, unless otherwise provided for in Chinese laws and international conventions, CSN will not be liable for any losses caused to the passenger, or any further loss caused by the passenger's failure to take appropriate measures.
7.2 Services after flight delays, cancellations and diversions
7.2.1 Ticketing service
7.2.1.1 If the flight is cancelled , delayed at departure, early departured or diverted, or the connecting time of the passenger(s) immediate connecting flight is rendered shorter than the minimum connecting time due to flight delays, CSN will undertake the involuntary changes and involuntary refunds procedure for the passenger(s) in accordance with Provision 8.3 or 9.3 respectively as validating carrier.
7.2.2 Information services
If the flight is early departured, delayed or cancelled at departure, CSN will provide you with flight status information according to the procedure.
7.2.3 Meals and accommodation services
7.2.3.1 If the flight is delayed or cancelled at departure due to the reasons attributable to CSN, CSN will provide with meals and accommodation services according to the procedures.
7.2.3.2 If the flight is delayed or cancelled at departure due to reasons not attributable to CSN, CSN will help arrange meals and accommodations, but will not be responsible for all related expenses incurred.
7.2.3.3 CSN will provide meals or accommodations if the flight is delayed or cancelled at departure in the agreed transition point or the flight is diverted.
The ‘delay at departure’ referred to in Provision 7.2.3 means the actual departure time of the aircraft (i.e. the wheel blocks have been removed) exceeds 15 minutes later than the flight scheduled departure time, excluding the case where the departure time of the flight is later than the original planned departure time due to the adjustment of the flight plan.
The ‘cancellation’ means the situation where the flight plans terminate due to anticipated flight delays or the delays result in the termination of the flight plans, not including cases where the flight occurs scheduled change or terminated by other reasons.
7.2.4 Compensation for Flight Delays on Arrival
If the flight is delayed on arrival due to the reasons attributable to CSN such as maintenance, flight scheduling, crew, etc., CSN will provide compensation to passengers based on the actual delay time.
7.2.4.1 ¥200 RMB per passenger will be compensated for flights delayed on arrival by or more than four hours but less than eight hours.
7.2.4.2 ¥400 RMB per passenger will be compensated for flights delayed on arrival by or more than eight hours.
The ‘flight delay on arrival’ referred to in Provision 7.2.4 means the arrival time of the aircraft arrive at the destination gate (i.e. the wheel blocks have been placed) exceeds 15 minutes later than the scheduled arrival time, excluding the case that due to flight schedule change leading to the flight arrival time later than the original planned arrival time.
7.2.5 CSN shall provide services where flight delays, cancellations and diversions occur as specified in Provision 7.2 for passengers. CSN shall assume no further liability, unless otherwise provided in other compulsory and prohibitory laws or administrative regulations, in which case, the above-mentioned laws or regulations shall apply.

8 Changes to Passenger Tickets

8.1 General Rules
8.1.1 Ticket change shall be conducted within the validity period of the ticket.
8.1.2 Passenger(s) shall contact the validating carrier or its sales agent for ticket change.
8.2 Voluntary Change
8.2.1 Voluntary change means that a passenger requests for a change in the ticket for the passenger(s) own reasons.
8.2.2 If a passenger, after purchasing a ticket, requests a voluntary change, CSN and its sales agents shall handle the request on the condition that there are seats available and in accordance with conditions of the use of ticket. At the time of the change, the fare, taxes, fees and charges will be calculated again according to the conditions of use of ticket. For the charge of change fee, the domestic ticket change fee shall be charged according to the ticket use conditions corresponding to each flight segment, while the international ticket change fee shall be charged according to the stricter ticket use conditions of each flight segment.
8.3 Involuntary Change
8.3.1 If a passenger needs to change the ticket due to the following circumstances, CSN and its sales agents can grant involuntary change once to the ticket for passenger’s flight and passenger’s immediate connecting flight, without any ticket change fee charged.
a) Under the circumstances where passenger’s flight delays or departs earlier than scheduled, cancelled, rerouting or the class of service changes, or the carrier was unable to operate the original flight due to reasons attributable to or not attributable to CSN, passenger needs to change the ticket.
b) Under the circumstances where passenger’s flight is delayed on arrival and the connecting time of the passenger(s) immediate connecting flight is rendered shorter than the minimum connecting time, passenger needs to change the ticket.
If a passenger travelling with CSN’s flight requests involuntary change due to above-mentioned reasons, not attributable to CSN, CSN will, taking into account the reasonable needs of the passenger, give priority to the passenger on a CSN flight with available seats, or, as permitted by the conditions of use of the ticket and with the consent of the passenger and the carrier concerned, conduct an endorsement and transport the passenger to the destination or stopover point.
If a passenger travelling with CSN’s flight requests involuntary change due to above-mentioned reasons attributable to CSN will, taking into account the reasonable needs of the passenger, give priority to the passenger on a CSN flight with available seats, or, with the consent of the passenger and the carrier concerned, conduct an endorsement and transport the passenger to the destination or stopover point.
8.3.2 Range of involuntary changes of flight dates
If a passenger does not accept arrangement made by the carrier when involuntary change occurs, the passenger can change the flight once for free. For international or regional flight, the new travel date can be selected within 7 days before and 14 days after the original travel date of the affected flight or the subsequent flight. For domestic flights, the new travel date can be selected within 7 days before and after the original flight date of the affected flight or the subsequent flight. If there is no available CSN flight within the date range mentioned above, free change to the next available flight is allowed, but only for once.
8.3.3 Tickets that meet the following conditions may be made a second involuntary change free of charge:
a) Passengers and children travelling with them can be changed to the same flight free of charge if they are accommodated to a different flight.
b) Passengers in the same purchase order who are changed to a different flight can be changed to the same flight free of charge.
c) The connecting flight of CSN is changed, and the changed flight cannot be connected or the connecting time of the flight exceeds 240 minutes, a second change can be made free of charge.
d) If the flight resumed after cancellation, passengers who have been involuntarily changed or transferred can make a second change to the resume flight free of charge.
e) If the CSN flight changes, passengers who have been involuntarily transferred to other airlines can make a second change to the flight carried by CSN free of charge.
8.3.4 For tickets where involuntary changes have been granted, if passenger requests a change or refund again due to their own reasons, passenger’s requests are subject to the provisions in 8.2 or 9.2 of these Conditions of Carriage.
8.4 Circumstances where changes are requested due to health reasons.
Passengers who cannot travel on the flights or dates specified in the ticket due to injury, illness or other health reasons of themselves or their companions, can request a change to the unused segment of the ticket free of change fee within the validity period of the ticket by presenting the certification materials. CSN has specific requirements on the types of certification materials and handling rules, passengers should contact CSN to understand and handle according to regulations.

9 Refunds

9.1 General Rules
9.1.1 General
9.1.1.1 The passenger(s) shall contact the validating carrier or its sales agents for refund.
9.1.1.2 Application for refund will only be accepted when the coupon’s status is OPEN FOR USE.
9.1.1.3 Application for refund must be submitted no later than one month after the ticket’s validity period expires as specified in provision 3.1.2 of these Conditions. Application for refund beyond the above time limit will not be processed.
9.1.1.4 The passenger(s) who have printed the e-ticket itinerary/receipt shall return the e-ticket itinerary/receipt when requesting a refund.
9.1.2 Person to Whom the Refund Will be Made
9.1.2.1 CSN will give priority to refund the ticket to the original payment account, or to the passenger if the ticket cannot be refunded to the payment account due to special reasons.
9.1.2.2 The passenger(s) or payer shall present his/her valid identity document when request a refund. In cases where passenger entrusts another person to handle the refund procedure on his/her behalf, the proxy shall present a valid identity document for the passenger and himself/herself, together with a refund authorization letter.
9.1.2.3 In accordance with Provision 9.1.1, a refund made to anyone holding himself as a person to whom refund may be made in terms of Provision 9.1.2. shall be deemed a proper refund; meanwhile CSN shall be discharged from liability and any further claim for refund.
9.1.3 Currency
9.1.3.1 If a passenger requests a refund, it must comply with the laws and other relevant regulations of the country where the ticket was originally purchased and the place of refund. CSN may refund the money in the currency in which the ticket was originally collected, or in other currencies specified by CSN.
9.1.3.2 Passenger(s) shall not be entitled to lodge claims against CSN for the difference arising from currency exchange.
9.2 Voluntary Refunds
9.2.1 Voluntary refunds mean that a passenger requests a ticket refund for his/her own reasons. Voluntary refunds shall be processed in accordance with the conditions of use of the ticket applicable to the ticket.
9.2.2 Passenger(s) can apply for voluntary refund through the original ticket purchase channel.
9.2.3 If a passenger voluntarily terminates his travel at the transition point, the fare for the unused segment of the flight will not be refunded.
9.3 Involuntary Refunds
9.3.1 If a passenger requests for ticket refunds due to the following circumstances, CSN and its sales agents can grant involuntary refund for passenger’s flight and passenger’s immediate connecting flight, without any ticket refund fee charged.
a) Under the circumstances where passenger’s flight delays, departs earlier than scheduled, cancelled, rerouting or the class of service changes, or the carrier was unable to operate the original flight due to reasons attributable to or not attributable to CSN, passenger requests for ticket refunds.
b) Under the circumstances where passenger’s flight is delayed on arrival and the connecting time of the passenger(s) immediate connecting flight is rendered shorter than the minimum connecting time, passenger requests for ticket refunds.
9.3.2 Passenger(s) can apply for involuntary refund by contacting CSN or through the original ticket purchase channel.
9.3.3 If no portion of the ticket has been used, the fare paid shall be refunded together with the refundable taxes and charges. If a portion of the ticket has been used, applicable fares and refundable taxes for unused segments shall be refunded. The refunded amount shall not be higher than the amount paid.
9.3.4 Change fee shall be paid by passenger who requires flight change of his/her own will. When the changed flight is not performed as scheduled, the ticket can be refunded free of charge while the previously paid change fee shall not be refunded.
9.4 Circumstances where refunds are requested due to health reasons.
Passengers who cannot travel on the flights or dates specified in the ticket due to injury, illness or other health reasons of themselves or their companions, can request for ticket refunds to the unused segment of the ticket free of charge within the validity period of the ticket by presenting the certification materials. CSN has specific requirements on the types of certification materials and handling rules, passengers should contact CSN to understand and handle according to regulations.

10 Overbooking

10.1 General Rules
10.1.1 In order to fulfill more passenger(s) travel needs and reduce the seats that might otherwise go empty due to temporary cancellation of travel plans by some passengers, CSN might overbook some flights to a reasonable extent. CSN will take into full consideration the routes, flight schedules, times, aircraft types and flight connections to come up with reasonable proportion of overbookings to the number of available seats on each flight so that the number of passengers being denied boarding due to overbooking can be minimized.
10.1.2 If the actual number of passengers on board exceeds the actual number of available seats due to overbooking, CSN will look for passengers who voluntarily give up their itineraries, based on our procedures for soliciting volunteers. In cases where CSN fail to have enough passengers who voluntarily give up the trip, CSN may deny boarding to one or more passengers on the overbooking flight according to the boarding priority rules, and provide appropriate compensation and services. CSN can issue proof of denied boarding for passengers upon request.
10.2 Applicability
CSN overbooking procedure applies solely to flights actually operated by CSN where overbooking occurs.
10.3 Information notification and Procedure for Soliciting Volunteers
10.3.1 If an overbooking occurs on a flight, CSN will release information about the overbooked flight through telephone, text messages, notices or on-site broadcasts before flight departure, solicit volunteers who are willing to give up their itineraries, and make clear the relevant compensation and service standards.
10.3.2 After obtaining the consent of volunteers, the compensation procedures will be carried out for the passenger(s) and the passenger(s) will fill in the ‘Compensation and Release of Liability for Involuntary Passengers Abandoning the Flight’.
10.3.3 If there still are available seats before the departure of the overbooking flight, the volunteers can continue their original journey.
10.3.4 If the volunteers are not able to board the overbooking flight, compensation and service will be provided according to the standard agreed by CSN and volunteers.
10.4 Boarding Priority Rules
If there are not enough volunteers, CSN may involuntarily deny boarding to one or more passenger(s). Boarding priority is given to certain passengers, including to those who: a) Are on urgent national business.
b) Have special service needs, such as the elderly, young, sick, disabled, pregnant and unaccompanied children/youth, as agreed by CSN and arranged in advance.
c) Holding First or Business Class tickets. d) Members of China Southern Airlines Platinum, Gold and Silver Sky Pearl Club cards.
e) Have booked seats on connecting flights with a short connecting time.
f) Can prove that they have special difficulties and are required for air travel.
10.5 Overbooking Service and Compensation
10.5.1 If passenger(s) voluntarily give up their itineraries or are involuntarily denied boarding due to overbooking, CSN will arrange the earliest available flight for the passenger(s), or proceed an involuntary refund.
10.5.2 For passenger(s) who voluntarily give up their itineraries due to the procedure for soliciting volunteers, compensation and service will be provided according to the standard agreed by CSN and volunteers.
10.5.3 For passenger(s) who are involuntarily denied boarding according to the boarding priority rules, CSN will provide overbooking compensation according to the following standards:
10.5.3.1 Compensation standards when CSN can arrange alternative flights on the same day:
Types of Overbooking Flights Standards of Treatment
(RMB)
Domestic Flight 650 CNY
Flight Between the Chinese Mainland and Hong Kong, Macao 650 CNY
Flight Between the Chinese Mainland and Taiwan 1400 CNY
Flight Between China and other Asian countries, the Asian part of Russia, Middle East 1400 CNY
Flight Between China and countries in Americas, Oceania, the European part of Russia, Africa (excluding Middle East) 2100 CNY
10.5.3.2 Compensation standards when CSN cannot arrange alternative flights on the same day:
Types of Overbooking Flights Standards of Treatment (RMB)
Domestic Flight Highest amount between 50% of fare amount and the standards listed in 10.5.3.1
Flight Between the Chinese Mainland and Hong Kong, Macao, Taiwan Standards listed in 10.5.3.1
International Flight Standards listed in 10.5.3.1
10.5.4 For passenger(s) who cannot be arranged to alternative flights on the same day, CSN will provide accommodation and meals free of charge.
10.5.5 If passenger(s) request ticket refund, in addition to the involuntary refunds, CSN will provide compensation in accordance with the standards in provision 10.5.3.
10.5.6 If the overbooked services and compensation standards are inconsistent with applicable mandatory laws and regulations, the relevant laws and regulations shall apply.

11 Passenger Services

11.1 General Rules
11.1.1 Except as otherwise specified, CSN does not provide passenger(s) with such ground carriage as transportation within the airport area, between airports or between airports and downtown. CSN is not responsible for the actions of certain service providers or for any assistance given by any authorized agents or representatives of CSN in obtaining this service for the passengers.
11.1.2 Except as otherwise specified, ground accommodations and meals at the connecting point of connecting flights shall be at the expense of the passenger.
11.2 Additional Optional Services
11.2.1 In addition to the services provided free of charge, on some routes or in different service scenarios, CSN may provide passenger(s) with paid services, including but not limited to paid upgrade or meals. Passenger(s) may purchase such additional products with cash or FFP mileage via CSN’s available sales channels.
11.2.2 CSN will announce related contents of additional optional services through public channels such as the official website and CSN mobile application. Such contents include, but not limited to: product types, standards, prices, applicable conditions, purchase and change provisions and other related information. Above content and information are subject to the final announcements published by CSN.
11.2.3 After passenger(s) purchases additional optional services, CSN will provide the passenger(s) with following information, which include, but not limited to: passenger name, flight number, date of travel, specified service and related information involved in the purchased service.
11.2.4 At the time of check-in, passenger(s) should proactively present additional service confirmation or verbally inform the staff whether they wish to use the purchased additional service products.
11.2.5 If certain additional service rules are against laws or regulations, the corresponding laws and regulations shall prevail.
11.2.6 If passenger(s) are unable to use their purchased additional service products due to reasons attributable to CSN, the passenger shall refund additional service products within the validity period of the product. If passenger(s) are unable to use their purchased additional service products due to reasons not attributable to CSN, involuntary refunds would be proceeded after confirming that the additional service product has not been used.
11.2.7 If CSN arranges services provided by a third party for passengers other than air transportation, or issues a ticket or voucher relating to transportation or services such as ground transportation, hotel reservations or car rental that provided by a third party (services other than carriage by air), in such cases CSN only performs as an agent of the passenger(s) and takes no responsibility for the availability or the quality of these services. The terms and conditions of the third-party service provider will apply thereof.

12 Liability for Damage and Compensation Limit

12.1 General Rules
12.1.1 Our liability for damages incurred by the passenger(s) during air transportation is bound by Chinese law, applicable international conventions and these Conditions of Carriage. CSN is only liable for the actual damage caused by CSN’s actual air transportation activities in accordance with these Conditions of Carriage and the limits of liability stipulated by Chinese laws or applicable international conventions. If no Chinese laws or applicable international conventions can be cited, these Conditions of Carriage apply. The transportation responsibilities of other carriers related to the passenger(s) travel are subject to the laws of the country located and the conditions of carriage of the carriers in question.
12.1.2 CSN shall not be liable for any loss caused by CSN's performance of statutory obligations or compliance with administrative orders, or passenger's failure to perform statutory obligations or comply with administrative orders. If the damage is caused by the passenger(s) fault, according to the relevant laws and regulations, the liability of CSN shall be exempted or reduced accordingly.
12.1.3 The liability of CSN shall not exceed the amount of actual loss of the passenger(s). CSN shall furthermore not be liable for any indirect or consequential damages caused thereby.
12.1.4 The aggregate amount recoverable from CSN and from such agents, employees and representatives, shall not exceed the amount of CSN's limit of liability.
12.1.5 Carriage conducted by CSN and other carriers according to one ticket or consecutive tickets shall be regarded as a single carriage. Nevertheless, with respect to checked baggage, passenger(s) may make a claim against the first or last carrier shown on the ticket or baggage tag. In the case of a codeshare flight where CSN is the carrier operating the flight, but does not issue the ticket, CSN is liable only for damage occurring on its own operating flight. If CSN issues the ticket for a codeshare flight, it is liable for baggage claims even in cases where the baggage is being carried by another operator. Except as provided above, CSN issuing a ticket or checking baggage over the lines of another carrier does so only as agent for such other carrier.
12.1.6 CSN reserves the right to apply any provisions of international conventions and laws concerning the exclusion and limitation of the carrier's liability.
12.2 Liability for compensation for personal injury
12.2.1 Events that occur on a civil aircraft or during the embarkation on or disembarkation from a civil aircraft: for losses from the personal injury or death, when it comes to domestic air transportation, CSN will be liable based on the "Civil Aviation Law of the People's Republic of China" and the state's relevant provisions on the limitations of liability in domestic air transportation; when it comes to international air transportation defined by international conventions, CSN will be liable based on such international conventions; when it comes to the international air transportation not defined by the Warsaw Convention, the Hague Protocol, or the Montreal Convention, CSN shall assume the limitation of liability in accordance with Applicable laws and regulations.
12.2.2 If passenger(s) age or mental or physical condition pose any hazard or risk to himself or herself, CSN shall not be liable for any illness, injury or disability, including death, attributable to such condition or the aggravation of such condition.
12.3 Liability for Damage to Baggage
12.3.1 For losses arising from the destruction, loss or damage of the checked baggage, as long as the event that caused the destruction, loss or damage has occurred on the aircraft or during any period where the checked baggage is under CSN’s control: for domestic air transportation, CSN assume responsibility based on the "Civil Aviation Law of the People's Republic of China" and the country's relevant domestic air transportation carrier liability limits; for international air transportation defined by international conventions, the liability provisions of the corresponding international conventions shall apply; for international air transportation not defined by the Warsaw Convention, the Hague Protocol, and the Montreal Convention, CSN shall assume the limitation of liability in accordance with the applicable law and its provisions.
12.3.2 CSN shall not be liable for any loss of checked baggage caused solely by its natural properties, quality or defects.
12.3.3 Unless the loss occurs by the misconduct of CSN, CSN agents and employees, CSN shall not be liable for the loss of the passenger(s) unchecked baggage.
12.3.4 If the baggage weight is not recorded on the baggage tag, the total weight of the checked baggage shall be deemed not to exceed the free baggage allowance applicable to the respective class of service as stipulated by CSN.
12.3.5 CSN shall not be liable for the loss of the passenger or his/her baggage caused by the contents in the passenger's baggage. If the contents of passenger's baggage cause injury to others or damage to other people's belongings or property of CSN, such passenger shall compensate CSN for the loss and all expenses incurred therefrom.
12.3.6 CSN shall not be liable for any loss, damage or confiscation of items in the baggage of passengers which shall not be carried as baggage or checked baggage as specified in the provision 6.2 and 6.3 of these Conditions, except as otherwise provided for by Chinese laws and international conventions.
12.3.7 CSN shall not be liable for baggage delay, loss or damage caused by actions related to baggage inspection carried out by relevant government departments, airport management authorities or security inspection agencies.
12.3.8 CSN will only be liable for loss of or damage to items listed in provision 6.4 of the Conditions in checked baggage in accordance with the normal checked baggage compensation limits.
12.3.9 CSN shall not be liable if it proves that it has taken all necessary measures or that it is impossible to take such measures in order to avoid the loss of delayed checked baggage.
12.3.10 The passenger's acceptance of checked baggage without objection shall be prima facie evidence that the checked baggage has been delivered in good condition and in conformity with the transport document. In the event of any loss of checked baggage, the passenger must notify CSN immediately, no later than seven working days from the date of receipt of the baggage; In the case of delayed baggage, notice shall be made to CSN no later than twenty-one working days from the date on which the baggage is placed in the custody of the addressee. Any such notice must be made in writing within the time limit specified above, otherwise no claim can be filed against CSN.

13 Customer Service Complaints

14 Definitions

The following terms used in the Conditions are defined as follows unless otherwise specified:
14.1 Domestic air transportation means the transportation where, according to the contract of transportation signed, the place of departure, the destination and the agreed stopping place are all situated in the People's Republic of China.
14.2 International air transportation means the transportation where, according to the contract of transportation signed, the place of departure. or the destination or the agreed stopping place, whether or not there is a break in the transportation or a connection, is not situated in the People's Republic of China.
14.3 CSN means China Southern Airlines Company Limited.
14.4 Convention means whichever of the following instruments that is applicable:
The Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, Poland on 12 October 1929 (hereinafter referred to as the Warsaw Convention);
The Warsaw Convention as amended at The Hague on 28 September 1955 (hereinafter referred to as the Hague Protocol);
The Convention for the Unification of Certain Rules for International Carriage by Air, done at Montreal on 28 May 1999 (hereinafter referred to as the Montreal Convention).
14.5 CSN’s Regulations means rules, other than the Conditions, published by CSN and in effect on the date of publication, governing the carriage of passengers and/or baggage and shall include any applicable tariffs in effect.
14.6 Carrier means all public air transport enterprises that issue air tickets, carry or undertake to carry passengers and baggage listed in air tickets.
14.7 Validating Carrier means the carrier which makes a contract of carriage with passengers using its own ticket number with IATA code and whose numeric code is indicated in the ticket.
14.8 Marketing Carrier means the carrier whose two letters airline designator code is recorded as the transporting carrier on the ticket flight coupons.
14.9 Operating Carrier means the carrier that performs relevant carriage by virtue of authority from the Contracting Carrier. The Operating Carrier may be different from the Marketing Carrier in situations where certain bilateral agreements exist, e.g. code share agreement.
14.10 CSN Sales Agent means a passenger sales agent who has been authorized by CSN to represent CSN in the sales of air passenger transportation and its relevant services.
14.11 Passenger(s) means any person, except members of the crew, carried or to be carried in an aircraft with the consent of CSN on the basis of the ticket.
14.12 Child means a person who has reached his/her second birthday but not his/her 12th birthday as of the date of commencement of travel.
14.13 Unaccompanied Minor means a person who has reached his/her 5th birthday but not his/her 12th birthday as of the date of commencement of travel and not accompanied by parent(s) or any passenger over 18 years old with full capacity for civil conduct as well as the ability to escort in the same class of service.
14.14 Infant means a person who has been born 14 days but has not reached his/her second birthday as of the date of commencement of travel.
14.15 Years Old means the calculation based on the year, month and day of the Gregorian calendar, starting from the first birthday. 14.16 Reservation means the reservation of seat and class of service or the weight and size of baggage appointed by passenger.
14.17 Flight means the flying of aircraft according to scheduled route, date and time.
14.18 Connecting Flight means two or more flights listed in a single contract of carriage.
14.19 Code Share Flight means a carrier or several carriers use their own airline designator code respectively on another carrier’s operating flight in accordance with their agreement.
14.20 Ticket means a type of transportation certificate, including paper ticket and electronic ticket..
14.21 Conjunction Ticket means a ticket issued to a passenger in conjunction with another ticket which together constitute a single contract of carriage.
14.22 Fixed Ticket means a ticket whose flight number and date of flight are fixed, and the seat is reserved.
14.23 Open Ticket means a ticket whose flight number and date of flight are not fixed, and the seat is not reserved.
14.24 Flight Coupon means that portion of the ticket identified as being ‘good for carriage’ and for Electronic Tickets, the Electronic Coupon that indicates the particular places between which passengers are entitled to be carried.
14.25 Day means calendar days, including all seven days of the week. Provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and provided further that for the purposes of determining duration of validity, the day upon which the ticket is issued, or the day upon which flight commenced, shall not be counted.
14.26 Itinerary/Receipt of E-Ticket for Air Transportation means the special payment proof provided by public air transport enterprise and air sales agents to passengers when purchasing tickets. Passengers shall preserve it well in case of refunds, but it is not valid for airport security check and boarding.
14.27 Normal Fare means the highest fare established for a First/Business/Premium Economy/Economy Class of valid adult fare. Children’s fare and infants’ fare that are established as a percentage of a normal fare are also considered to be normal fares.
14.28 Special Fare means any fare other than a normal fare.
14.29 Conditions for the Use of Air Ticket means the rules governing fares, applicable to booking class codes or fare types.
14.30 Class of Service means the classification of aircraft cabin configurations, including First Class, Business Class, Premium Economy Class, and Economy Class.
14.31 Booking class or Reservations Booking Designator means the class codes shown on the tickets.
14.32 Change of Tickets or Ticket Change means the change of flight date, the change of booking class, endorse to another flight, etc.
14.33 Revalidation of Tickets means the change to the flight schedules and dates indicated on the air ticket of the same carrier.
14.34 Endorsement means the change of marketing carrier.
14.35 Change Fee means a charge for passenger’s voluntary request of changing their original flight reservation.
14.36 Refund Fee means a charge for passenger’s voluntary request of refund.
14.37 No-show Charge means the charge made by reason of the failure of a passenger to use reserved accommodation either through miss a flight, fail to board a flight or otherwise not ready to travel on flight.
14.38 Agreed Transition Point means a point in an itinerary, other than the origin and destination, at which a scheduled transit is to be made.
14.39 Stopover point means that with the prior consent of the carrier, a passenger makes an intentional arrangement to discontinue his/her journey at a certain point when traveling between the point of origin and the point of destination.
14.40 Overbooking means that a carrier sells more seats than the actual number of seats available on a flight in order to avoid empty seats.
14.41 Deadline Time for Check-in means the latest time stipulated for passenger by operating carrier to finish the check-in formalities.
14.42 Miss a Flight means a passenger fails to board a flight specified in his/her ticket because the passenger fails to complete check-in procedures before stipulated check-in deadline or the passenger presents a travel document that non-compliant with relevant requirements.
14.43 Fail to Board a Flight means a passenger fails to board a flight specified in his/her ticket after having completed the check-in procedures or while during transit.
14.44 Board a Wrong Flight means a passenger takes a flight other than the one specified on his/her ticket.
14.45 Baggage means refers to the personal articles of passengers carried in the course of itinerary by agreement with the carrier including checked baggage and unchecked baggage.
14.46 Checked Baggage means the baggage of which CSN takes sole custody and for which CSN has issued a baggage tag.
14.47 Unchecked Baggage means the baggage taken care of by the passenger himself/herself.
14.48 Baggage Check means those portions of the ticket, which related to the carriage of the passenger’s checked baggage.
14.49 Damage includes death, injury, delay, loss, partial loss or other damage of whatsoever nature arising out of or in connection with carriage or other services incidental thereto performed by CSN.
14.50 Force Majeure means an unusual and unforeseeable circumstance beyond control, the consequences of which could not have been avoided even if all due care had been exercised.
14.51 Gratuitous Carriage means air carriage which CSN may carry passenger and their baggage(s) by aircraft but not receiving payment (excluding taxes, fees, or charges), including but not limited to the gratuitous carriage due to courteous reception, marketing promotion, employee’s duty or private travel or frequent flyer program.
14.52 Charter means the customized airplane requirements that are different from ordinary individual passenger and group tickets, including but not limited to airplane customization and regional customization.
14.53 Reasons Attributable to CSN means the reasons associated with the internal management of the carrier, including those related to aircraft maintenance, flight dispatching, crew deployment, etc.
14.54 Reasons Not Attributable to CSN means other reasons having not to do with the internal management of the carrier, including those related to weather, emergencies, air traffic control, security checks, passengers and other factors.
14.55 Flight delay on arrival means the arrival time of the aircraft arrive at the destination gate (i.e. the wheel blocks have been placed) exceeds 15 minutes later than the flight scheduled arrival time.
14.56 Flight delay at departure means the actual departure time of the aircraft push-back from departure gate (i.e. the wheel blocks have been removed) exceeds 15 minutes later than the flight scheduled departure time.
14.57 Flight early departure or flight departured early means to the situation where the scheduled flight departure time is earlier than the scheduled flight departure time shown on the ticket.

15 Effectiveness and Modification

Air Macau Company Limited General Conditions of Carries For Passenger and Baggage

Article 1 Definitions

As you read these conditions, please note that:
1.1“International Carriage by Air” means, unless otherwise stated in the Convention, transportation in which, according to the contract of carriage, either the place of departure or the destination or an Agreed Stopping Place, whether or not there is a break in the transportation, is not situated in Macao SAR.
1.2 “Air Macau” is the abbreviation of Air Macau Company Limited or Air Macau Company Limited's. Air Macau code is NX.
1.3 “You”, “your” and “yourself” means any person, except members of the crew, carried or to be carried in a civil aircraft pursuant to a ticket. (See also the definition for “Passenger”).
1.4“Carrier” means an air carrier issuing the ticket and all air carriers that carry or undertake to carry the passenger and/or his baggage hereunder or to perform any other services related to such air carriage.
1.5“Airline Designator Code” means the two characters or three letters which are used to identify particular air carriers.
1.6“Authorized Sales Service Agent” means the passenger transportation sales service agent enterprise which has been authorized by Air Macau to represent Air Macau in the sale of air transportation services (products) within the scope of Air Macau authorization.
1.7 “Authorized Ground Handling Agent” means the enterprise which has been authorized by Air Macau to provide, on Air Macau behalf and within the scope of authorization, the passenger and baggage handling services for the flights operated by Air Macau.
1.8“Passenger” means any person, except the members of the crew, carried or to be carried on a civil aircraft pursuant to a ticket. (See also the definition for “you”, “your” and “yourself”.)
1.9 “Child” means any person who is over the age of two (2) but under the age of twelve (12) on the date of travel.
1.10 “Infant” means any person who is at least seven (7) days old and is under the age of two(2) on the date of travel.
1.11“Booking” means the seat, class of travel and the weight and volume of baggage that are allowed for.
1.12 “Scheduled Flight” means a regular flight operating along a defined air route at a defined time on a defined date.
1.13 “Ticket” means either the Electronic Ticket or the transportation document which is entitled “Passenger Ticket and Baggage Check”, in each case issued by Air Macau or by Air Macau Authorized Sales Service Agent on Air Macau behalf, and which includes the conditions of contract, notices and coupons.
1.14“Electronic Ticket” means the form of ticket which is sold by Air Macau or by Air Macau Authorized Sales Service Agent on Air Macau behalf, stored as electronic data in Air Macau system and used as the proof of sales, financial settlement and transportation.
1.15“Conjunction Ticket” means a Ticket issued to you with relation to another Ticket which together constitute a single contract of carriage.
1.16“Days” means calendar days, including all seven (7) days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and provided further that for purposes of determining duration of validity of a Ticket, the day upon which the Ticket is issued, or the day upon which the flight commenced, shall not be counted.
1.17 “Ticket Coupon” means both a paper flight coupon and an electronic coupon, each of which entitle the named passenger to travel on the particular flight identified on the coupon.
1.18“Electronic Coupon” means an electronic flight coupon or other valued document held in Air Macau computer database.
1.19 “Flight Coupon” means that portion of the ticket which is issued by Air Macau or by Air Macau Authorized Sales Service Agent on Air Macau behalf, bears the notation “Good for Passage”, or in the case of an electronic ticket, the electronic coupon, and indicates the particular places between which you are entitled to be carried.
1.20 “Itinerary/Receipt” means the document which Air Macau issue to Passenger traveling on Electronic Ticket and which contains the Passenger's name, flight information and other related information.
1.21“Tariff” means the fares, charges and/or related Conditions of Carriage published by an airline, where required, with the approval from appropriate authorities.
1.22“Agreed Stopping Places” means those places, except the place of departure and the place of destination, set out in the Ticket or shown in Air Macau timetables as scheduled stopping places on your route.
1.23 “Stopover” means a stop on your journey, which you make, at your own discretion and subject to Air Macau prior consent, at a point between the place of departure and the place of destination.
1.24 “Force Majeure” means an unusual and unforeseeable circumstance beyond control, the consequences of which could not have been avoided even if all due care had been exercised by Air Macau.
1.25 “Check-in Deadline” means the latest time specified by the airline by which you must have completed check-in formalities and received your boarding pass prior to boarding the aircraft.
1.26“Convention” means whichever of the following instruments is applicable:
The Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (hereinafter referred to as the Warsaw Convention);
The Warsaw Convention as amended at The Hague on 28 September 1955 (hereinafter referred to as the Hague Protocol);
The Convention for the Unification of Certain Rules for International Carriage by Air, done at Montreal on 28 May 1999 (hereinafter referred to as the Montreal Convention).
1.27“Damage” means: (1) in the case of passenger’s bodily injury or death, damage sustained and caused by an accident occurring onboard the aircraft or in the course of any of the operations of embarking or disembarking; (2) in the case of loss of, damage to or destruction of Checked Baggage, damage sustained while the Checked Baggage is onboard the aircraft or at any time that the Checked Baggage is under the control of the carrier; (3) in the case of Unchecked Baggage which is under the control of the passenger, damage resulting from the fault of the carrier or that of its Authorized Ground Handling Agent.
1.28“SDR” means a Special Drawing Right as defined by the International Monetary Fund.
1.29“Baggage” means the necessary, and an appropriate quantity of, personal articles that the passenger wears and uses for convenience and comfort during the travel. Unless otherwise specified, it consists of both the Checked Baggage and Unchecked Baggage of the passenger.
1.30“Checked Baggage” means the baggage which you hand over to Air Macau for carriage and for which Air Macau have issued the Baggage Identification Tag.
1.31“Unchecked Baggage” means any of your baggage, other than Checked Baggage, which you are to take care of by yourself, including your hand baggage and baggage that occupies an extra seat.
1.32“Baggage Identification Tag” means a document issued solely for identification of checked baggage.
1.33“Baggage Check” means those portions of the Ticket which relate to the carriage of your Checked Baggage.
1.34 “Overbooking” means a condition which exists when more seats have been booked on a flight than seats available for sale.
1.35 “Codeshare Flights”: On some flights Air Macau have arrangements with other carriers known as “Codeshare”. This means that, even if you have a reservation with Air Macau and hold a ticket where Air Macau name or Air Macau Airline Designator Code (NX) is indicated as the carrier, you might travel on the civil aircraft operated by another carrier. In such circumstances, Air Macau will advise you of the carrier which actually operates the civil aircraft at the time you make a reservation.

Article 2 Applicability

2.1 General
2.1.1 Unless otherwise provided for in Articles 2.1.2, 2.2 and 2.3, these Conditions of Carriage apply to the carriage of passenger and baggage on the civil aircraft for which Air Macau are paid.
2.1.2 Unless otherwise provided for in the conditions of carriage, contracts and travel documents related to free ticket and special fare ticket, these Conditions of Carriage also apply to carriage on free tickets and special fare tickets. Where discrepancies exist between the conditions of carriage, contracts and travel documents related to free ticket and special fare ticket and these Conditions of Carriage specified in this document, the conditions of carriage, contracts and travel documents related to free ticket and special fare ticket shall prevail.
2.2 Charter operations
If carriage is performed pursuant to a charter agreement, these Conditions of Carriage apply only to the extent they are incorporated by reference or otherwise, in the charter agreement or the ticket.
2.3 Codeshare
Air Macau Conditions of Carriage also apply to codeshare flights operated by other carriers. However, each operating carrier of a codeshare flight has its own conditions of carriage or transportation regulations with respect to the operation of its own flights, and some may differ from Air Macau Conditions of Carriage for flights operated by Air Macau. These different rules and conditions of carriage established by the operating carrier will be considered part of Air Macau Conditions of Carriage on codeshare flights, and will take precedence over Air Macau Conditions of Carriage on these codeshare flights. When it comes to codeshare flights, the differences between Air Macau regulations and conditions of carriage and those of the operating carrier could involve, but are not limited to:
2.3.1 check-in deadline;
2.3.2 refused carriage and restricted carriage
2.3.3 carriage of baggage related to, among others, free checked baggage allowance, hand baggage allowance and the standards on excess baggage fees to be collected.
2.3.4 denied boarding compensation
2.3.5 smoking ban on flights.
2.4 Overriding law
These Conditions of Carriage apply to the carriage provided by Air Macau. If these Conditions of Carriage are in direct contradiction to Air Macau tariff rules or applicable laws, such tariff rules or applicable laws shall prevail.
If any provision contained in these Conditions of Carriage is in direct contradiction to the applicable laws, such a provision will be invalid. Nevertheless, the other provisions of these Conditions of Carriage shall remain valid.

Article 3 Ticket

3.1 General
3.1.1 Air Macau will provide carriage only to the passenger named on the ticket, and you may be required to present your valid ID.
3.1.2 A Ticket is not transferable.
3.1.3 Some tickets sold at discounted fares may be partially or completely non-refundable. You should choose the fare that best suits to your needs.
3.1.4 If your ticket, as described in 3.1.3 above, which is completely unused or partially unused, and you are unable to travel due to Force Majeure, you shall inform Air Macau accordingly as soon as possible and provide Air Macau with the proof of the Force Majeure. Air Macau will grant a refund to you after deducting all reasonable fees.
3.1.5 The ticket is and remains at all times the property of the issuing carrier.
3.1.6 Except in the case of an electronic ticket, you shall not be entitled to be carried on a flight unless you present a valid ticket containing the flight coupon for that flight and all other unused flight coupons and the passenger coupon. In addition, you shall not be entitled to be carried if the ticket presented is mutilated or if it has been altered other than by Air Macau or Air Macau authorized sales service agents. In the case of an electronic ticket, you shall not be entitled to be carried on a flight unless you provide a valid electronic ticket that has been duly issued with your name indicated on it and your valid travel document used at the time of ticket purchase.
3.2 Period of validity
3.2.1 Except as otherwise provided for in the ticket, these Conditions of Carriage, or in applicable tariff rules (tariff rules can contain the limitations on the validity of a ticket, ad in that case such limitation will be shown on the ticket), a ticket is valid for:
3.2.1(a) one year from the first commencement of travel, provided travel commences within one year from the date of ticket issuance; or
3.2.1(b) one year from the date of ticket issuance, provided no portion of the ticket is used.
3.2.2 The validity period of ticket starts from 00:00 (included) of the next day after the issuance of the Ticket or commencement of travel and ends before 24:00 (excluded) on the day of expiration of the ticket.
3.3 Extension of the validity period of ticket
3.3.1 If you are unable to commence your travel within the validity period of your ticket for one of the following reasons on Air Macau part, the validity period of your ticket can be extended to the first subsequent flight on which a seat in the class of service you have paid for is available:
3.3.1.1 Air Macau have canceled the flight on which you have a reservation;
3.3.1.2 The Agreed Stopping Places of the flight Air Macau have canceled include your origin, destination or stopover;
3.3.1.3 Air Macau fail to operate the flight according to the flight schedule within a reasonable period of time;
3.3.1.4 Air Macau have caused you to miss your connecting flight on which you have a reservation;
3.3.1.5 Air Macau have changed the class of service you have paid for;
3.3.1.6 Air Macau are unable to provide a seat in the class of service you have paid for;
3.3.2 If you hold a ticket of ordinary fare and are unable to travel within the validity period of your ticket because Air Macau cannot provide a seat in the class of service you have paid for, the validity period of your ticket can be extended to the first subsequent flight on which a seat in the class of service you have paid for is available, but the extension shall not exceed 7 days.
3.3.3 If, after having commenced your journey, you are unable to continue your travel within the period of validity of the ticket by reason of illness, Air Macau may extend, at the point where your journey was interrupted, the validity period of your ticket to when you become fit for travel again or to when Air Macau first flight after such date on which a seat for you is available in the class of service for which the fare has been paid. Such illness shall be attested to by a medical certificate issued by a medical institution recognized by Air Macau (Grade III A hospitals or above or medical clinics with government licences). Where the unused portion of your ticket contains one or more Stopovers, the validity period of such ticket can only be extended by no more than three months from the date of the issuance of the medical certificate by such medical institution. In these circumstances, Air Macau will similarly extend the period of validity of Ticket of your immediate family members that accompany you during the travel.
3.3.4 In the event of death of a passenger in the course of travel, the tickets of the persons accompanying the passenger can be modified with the minimum stay waived or the period of validity of their tickets extended. In the event of a death in the direct relatives of a passenger who has commenced travel, the validity of the passenger’s ticket and those of his or her immediate family members who are accompanying the passenger, can likewise be modified. Any such modification shall be made upon receipt of a valid death certificate and any such extension of validity shall not be longer than forty-five (45) days from the date of the death shown on the death certificate.
3.4 Sequence and use of coupons
3.4.1 The ticket you have purchased is valid only for the transportation shown on the ticket, from the place of departure via any agreed stopping places to the final place of destination. The fare you have paid is based upon Air Macau tariff and is for the transportation as shown on the ticket. The fare forms an essential part of Air Macau contract with you. All the coupons of the ticket must be used in sequence provided in the ticket when issued. If the coupons are not used in the sequence provided in the ticket when issued, Air Macau will calculate the fare again based on your actual travel.
3.4.2 Should you wish to make any changes to your flight, you must contact Air Macau in advance. The fare for your new transportation will be calculated and you will be given the option of accepting the new fare or maintaining your original transportation as ticketed. Should you be required to change any aspect of your transportation due to Force Majeure, you must contact Air Macau as soon as practicable and Air Macau will use reasonable efforts to transport you to your next Stopover or final destination, without recalculation of the fare.
3.4.3 Should you change your transportation without Air Macau consent, Air Macau will determine the fare based on your actual travel. The fare you are required to pay based on your actual travel refers to the fare you are supposed to pay when making a ticket reservation on the actual travel. If such fare is higher than the amount you have paid for your current ticket, you will have to pay the difference between the fare you have paid and the new fare applicable to your new travel, and then Air Macau will provide you with the subsequent transportation services. The unused coupons of your ticket cannot be used anymore.
3.4.4 Some changes in ticket such as changes in the place of departure or the direction of travel could result in an increase in the fare. Many fares are valid only on the dates and for the flights shown on the ticket, and no changes in such tickets are allowed or changes are allowed only after the applicable fees are paid.
3.4.5 Each flight coupon contained in your ticket shall indicate the class of service, flight date and flight number, and will be accepted for transportation after a seat has been reserved. When a ticket is issued without a reservation being specified, reservation can be made subject to Air Macau tariff rules and the availability of seats on the flight requested.
3.4.6 In the event you do not show up for any flight on which you hold a reservation and fail to inform Air Macau in advance, Air Macau may cancel your return or onward reservations shown in your ticket. However, if you have informed Air Macau and provide relevant documents in advance, Air Macau will not cancel your reservation on the subsequent flight subject to your request.
3.5 Corporate name and address of the carrier
Air Macau corporate name will be shown as Air Macau Airline Designator Code or other forms of abbreviation on your ticket. The airport of departure that corresponds to the first abbreviation of Air Macau corporate name in the “Carrier” field on your ticket shall be considered Air Macau address. In the case of an electronic ticket, the address is shown in the first flight segment of the “Itinerary/Receipt”.

Article 4 Fares, Taxes, Fees and Charges

4.1 Fares
Fares apply only to the carriage from the airport at the point of origin to the airport at the point of destination, unless otherwise expressly provided for. Fares do not include ground transportation between airports or between airport and downtown. Your fare will be calculated in accordance with Air Macau tariff in effect on the date of payment of your ticket for travel on the specific date and itinerary shown on the ticket. If Air Macau make any adjustments to Air Macau's tariff after the ticket is issued for you, the fare you have paid will not be changed. Should you change your itinerary or date of travel, the fares may be changed and you are supposed to pay the fare difference .
4.2 Child tickets and infant tickets
4.2.1 Child fare tickets or applicable adult fare tickets can be purchased for children. Air Macau provide seats for such tickets and the related fare rules are applicable to such tickets.
4.2.2 Infant ticket must be purchased for infant, and the discount may refer to specific fare rule, and Air Macau do not provide seats for infant tickets. If an infant is to occupy a separate seat, a child fare ticket shall be purchased for the infant. One adult passenger shall travel with one infant. Should the adult passenger accompany with more than one infant, request must be made to Air Macau no later than 7 working days before flight departure. If the request is accepted, Air Macau will reply to you within 3 working days. The child tickets shall be purchased for the infants in excess of one. Unaccompanied infant is not permitted.(Special passenger's policy, please refer to Air Macau 's website)
4.2.3 If a child or infant is accompanied by an adult during travel, a ticket in the same class of service as the adult shall be purchased for the child or infant.
4.3 Taxes, fees and charges
You should pay the applicable taxes, fees and charges imposed by government or other authorities, or by the operator of an airport. At the time you purchase your ticket, you will be advised of taxes, fees and charges not included in the fare, most of which will normally be shown separately on the ticket.
4.4 Currency
Fares, taxes and fees shall be paid with the currency of the country of ticket issuance, unless Air Macau or Air Macau authorized sales agents specify another currency when or before you make payment. Air Macau can specify of Air Macau own accord other currencies for payment if the local currency cannot be converted or for other reasons.

Article 5 Reservation and Ticket Purchase

5.1 Methods of ticket reservation and purchase
You can reserve and purchase ticket through any of Air Macau ticketing offices or any of Air Macau Authorized Sales Service Agents as well as other channels recognized by Air Macau. Meanwhile, you also can be through Air Macau's official website 、APP、Social Media's mimi program or Air Macau's Hotline for any enquires/purchase tickets.
5.2 Requirements on reservation
5.2.1 Air Macau or Air Macau Authorized Sales Service Agents will keep a record of your flight reservation. Upon request Air Macau will provide you with written confirmation of your reservation.
5.2.2 or certain fares, conditions which limit or exclude your right to change or cancel your reservation apply. For specific fare conditions, please refer to Air Macau related tariff rules.
5.3 Ticketing time limit
You should pay for your ticket within the ticketing time limit specified by Air Macau or Air Macau Authorized Sales Service Agents. Otherwise, Air Macau will cancel your reservation. At the time of reservation, Air Macau or Air Macau Authorized Sales Service Agents will advise you of such ticketing time limit.
You must produce your valid ID at the time of ticket purchase. The valid ID you use at the time of ticket purchase must be the same as that you use at the time of check-in.
5.4 Personal data
You recognize that personal data has been given to Air Macau in connection with your travel for the purposes of making a reservation, purchasing a ticket, obtaining ancillary services, developing and providing services, facilitating immigration and entry procedures, and making available such data to government agencies. For these purposes, you agree that Air Macau retain and use such data and to transmit it to Air Macau related government agencies, Authorized Sales Service Agents, Authorized Ground Handling Agents, other carriers or the providers of the above-mentioned services. Air Macau will properly keep confidential the personal data you provide to Air Macau.
5.5 No particular seat requested or assigned is guaranteed
Air Macau will do our best to meet your advance seating request, however Air Macau cannot guarantee that Air Macau can provide any specific seat to you. For operational, safety or security reasons, Air Macau reserve the right to assign or reassign seats at any time, even after boarding of the aircraft.

Article 6 Check-in and Boarding

Article 7 Refusal and Limitation of Carriage

7.1 Right to refuse carriage
In the exercise of Air Macau discretion, Air Macau can refuse to carry you or your baggage after advising you of such refusal. In such a circumstance, you have the right to get a refund on your ticket. And Air Macau can also refuse to carry you or your baggage for any one or more of the following reasons:
7.1.1 The carriage of you or your baggage is in violation of any applicable laws, regulations, or orders of the country or region to be flown from, to or over;
7.1.2 The carriage of you or your Baggage may endanger or affect the safety, health, convenience, comfort of other passengers or crew members;
7.1.3 The carriage of any baggage or articles requested by people whom you do not know of.
7.1.4 Your mental or physical state, including your impairment from alcohol or drugs, presents a hazard or risk to yourself, passengers, crew members, or property;
7.1.5 You have committed misconduct on a previous flight, and Air Macau have reason to believe that such misconduct could occur again;
7.1.6 You have refused to submit to a security check;
7.1.7 You have not paid the applicable fare, taxes, fees or charges;
7.1.8 You fail to present your valid travel document, or the valid travel document you present is not the same as that you present at the time of electronic ticket purchase, or you seek to enter or make a transit through a country without a valid travel document, or you destroy your travel document during the flight, or you refuse to leave your travel document to the flight crew for safekeeping when requested;
7.1.9 You present a ticket that has been acquired unlawfully, or has been purchased from an entity other than Air Macau or Air Macau Authorized Sales Service Agents, or has been reported as being lost or stolen or is a counterfeit, or you cannot prove that you are the person named in the ticket;
7.1.10 You have failed to comply with the requirements set forth in Article 3.4 above concerning coupon sequence and use, or you present a ticket which has been issued or altered in any way, other than by Air Macau or Air Macau Authorized Sales Service Agents, or the ticket is mutilated;
7.1.11 You fail to observe Air Macau instructions with respect to safety or security;
7.1.12 You fail to observe the rules for non-smoking on board Air Macau aircraft or the use of electronic equipment on board Air Macau aircraft;
7.1.13 You fail or refuse to obey the instructions of Air Macau crew members.
7.2 Restricted carriage
7.2.1 Passenger who travels with infant, unaccompanied minor, disabled person, pregnant woman, person with illness or other types of passenger who need special assistance can be accepted for carriage, provided Air Macau are informed in advance, Air Macau conditions of carriage are met, and Air Macau give prior consent and make arrangements in advance.
7.2.2 Carriage of children
A child who has attained the age of 2 and is under the age of 5 can travel but must be accompanied during travel by an adult who has attained the age of 18 and has full civil capacity. When a child has an adult passenger for company during travel, a ticket in the same class of service as the ticket of the accompanying adult must be purchased for the child.
A child who has attained the age of 5 but is under the age of 12 can travel alone without being accompanied by an adult passenger, provided Air Macau prior consent is granted, the applicable unaccompanied ticket is purchased and the unaccompanied minor service fee is paid. There is an upper limit on the number of unaccompanied minors who have attained the age of 5 but are under the age of 8 allowed on each flight. Therefore, Air Macau have the right to refuse carriage of one or more unaccompanied minors.
A teenager who has attained the age of 12 but is under the age of 18 can travel alone and can request unaccompanied minor service. For related rules on the carriage of unaccompanied minor, please check with Air Macau, Air Macau Authorized Sales Service Agents or Air Macau Authorized Ground Handling Service Agents.
7.3 Refund in the case of refused carriage
A refund can be made to any person who is refused carriage or whose reservation is cancelled for any reason specified in the preceding paragraphs of Article 7 in accordance with Article 11.3.

Article 8 Carriage of Baggage

8.1 Restrictions on the packing, volume and weight of baggage
8.1.1 Checked baggage
8.1.1.1 Your checked baggage should be packed, locked and bundled properly and securely enough to sustain pressure for safe handling and carriage under normal conditions. Failure to meet Air Macau requirements on packing might result in Air Macau refusal to carry your baggage, or even if Air Macau accept your checked baggage for carriage, Air Macau will not be responsible for making compensation to you for any possible damage that might occur as a result of such carriage.
8.1.1.2 You should mark the inside and outside of your checked baggage with your name or other personal labels.
8.1.1.3 Upon delivery to Air Macau of your baggage which you wish to check in, Air Macau will issue a baggage identification tag for each piece of your checked baggage.
8.1.1.4 Checked baggage will, whenever possible, be carried on the same aircraft as you, unless Air Macau decide for safety, security or operational reasons to carry it on alternative flight. If your checked baggage is carried on a subsequent flight Air Macau will deliver it to you, unless applicable law requires you to be present for customs clearance.
8.1.1.5 Air Macau will specify the maximum weight and/or dimensions of your ordinary checked baggage. The weight of each piece of checked baggage shall not exceed 32 kilos (70 lb.), and the linear dimensions (sum of the length, width and height) of each piece of checked baggage shall not exceed 203 centimeters (80 in.). Any ordinary checked baggage in excess of the above limits shall be carried as cargo. Baggage whose weight is less than 2 kilos (4 lb.) or whose linear dimensions (sum of length, width and height) are less than 60 centimeters (24 in.) shall not be carried as checked baggage.
8.1.2 Unchecked baggage
8.1.2.1 Hand baggage
Air Macau will specify the maximum dimensions and/or weight of hand baggage taken into the cabin. Each passenger can carry one piece of hand baggage, with each weighing no more than seven (7) kilos (15 lbs.). The linear dimensions of each piece of hand baggage shall not exceed 56 centimeters (22 in.) in length, 36 centimeters (14 in.) in width and 23 centimeters (9 in.) in height, which ensures that the hand baggage can be stowed in the closed overhead compartment or fit under the seat in front of you onboard the aircraft. Any baggage that cannot be stowed in the overhead compartment or fit under the seat, or baggage that is overweight or oversized, or baggage that Air Macau consider could jeopardize safety should be carried as checked baggage.
8.1.2.2 Extra seat baggage
If your baggage, like delicate musical instruments, is not suitable for carriage inside the cargo compartment and is not in compliance with the regulations specified in 8.1.1 and 8.1.2.1, you shall inform Air Macau in advance and take your baggage into the cabin as extra seat baggage subject to Air Macau consent, and the baggage occupying each seat shall weigh no more than 75 kilos (165 lbs.) and exceed the 135 cm (53 in.) in length, 50 cm (20 in.) in width and 30 cm (12 in.) in height. You shall pay for such baggage separately and take custody of such baggage by yourself.
8.2 Free baggage allowance and excess baggage
8.2.1 Free baggage allowance
8.2.1.1 You can carry or check in some baggage, free of charge, subject to Air Macau conditions and limitations. You can check with Air Macau or Air Macau authorized agent for such conditions and limitations.
8.2.2 Excess baggage
8.2.2.1 If your baggage is not in compliance with Air Macau free baggage allowance policies or exceeds the maximum limits on weight, size and number of pieces, you need to pay the excess baggage fee for the part of your baggage in excess or the part of your baggage that is not in compliance with Air Macau free baggage allowance policies.
8.2.2.2 Air Macau will issue for you the proof of fee collection when Air Macau collect the excess baggage fee from you.
8.2.2.3 Your excess baggage fee will be calculated according to our announced excess baggage charge, please refer to the official website of Air Macau.
8.3 Baggage acceptance
8.3.1 Right to refuse carriage
8.3.1.1 Air Macau will refuse to carry as baggage the items described in Article 8.5 and Article 8.6 and Air Macau may refuse further carriage of any such items upon discovery.
8.3.1.2 Air Macau may refuse to carry as baggage any item considered by Air Macau to be unsuitable for carriage because of its size, shape, weight, content, character, or for safety or operational reasons, or for the comfort and convenience of other passengers.
8.3.1.3 Baggage should be packed based on Air Macau requirements; otherwise Air Macau can refuse to accept your baggage for carriage.
8.3.2 Right of search
For reasons of safety and security Air Macau may request that you permit a search and scan of your person and a search, scan or x-ray of your baggage. If you are not on the ground, your baggage may be searched in your absence for the purpose of determining whether you are in possession of or whether your baggage contains any item described in Article 8.5.1 or any firearms, ammunition or weapons, which have not been presented to Air Macau in accordance with Article 8.5.2. If you fail to comply with such request Air Macau may refuse to carry you and your baggage. In the event a search or scan causes damage to you, or an x-ray or scan causes damage to your baggage, Air Macau shall not be liable for such damage or loss unless such damage or loss are caused by Air Macau fault.
8.4 Collection and delivery of checked baggage
8.4.1 You should claim your checked baggage at your destination or stopover as soon as possible. Should you fail to claim your baggage within 3 months after the day of arrival, Air Macau will dispose of it without further notice or any liability to you. If perishables are included in your baggage, Air Macau will have the right to dispose of it within 24 hours after the arrival of your baggage.
8.4.2 Only the passenger that holds the baggage check and the baggage identification tag has the right to claim checked baggage. When necessary, Air Macau will inspect passengers’ tickets. Air Macau shall not be held responsible for any losses and costs arising from the situation where you are not the person who actually claims your checked baggage.
8.4.3 If the person claiming the checked baggage is unable to present the baggage check and the baggage identification tag, Air Macau will deliver the baggage to such person only if he or she establishes to Air Macau satisfaction his or her right to the baggage.
8.4.4 Your checked baggage will be carried on the same flight as yours to the largest extent possible, except the situation it has to be carried on a different flight for reasons of operations, safety and security. If your checked baggage is put onto a subsequent flight due to reasons on Air Macau part, Air Macau will be responsible for delivering the baggage to you. Air Macau will not collect any baggage safekeeping fee from you if your baggage is delayed due to reasons mentioned above.
8.5 Items unacceptable as baggage
8.5.1 You must not include in your baggage, whether as checked baggage or unchecked baggage:
8.5.1.1 Items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air (ICAO-TI) and in the International Air Transport Association (IATA) Dangerous Goods Regulations (IATA-DGR), and in Air Macau regulations, in particular, items that are prohibited from being carried, including explosives, gases (including combustible, non-combustible and non-toxic gases, toxic gases, compressed gases), combustible substances (including combustible liquids, combustible solids like lighters and matches), substances that could ignite by themselves or could ignite when meeting water, oxidant and organic peroxides, poisonous substances, infectious substances, radioactive or magnetized materials, corrosive substances, and threatening or irritating substances.
For the information on the substances of similar nature, please check with Air Macau, Air Macau Authorized Sales Service Agents or Air Macau Authorized Ground Handling Service Agents.
8.5.1.2 Items the carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from, through or to;
8.5.1.3 Items which do not meet the requirements specified in the definition of “Baggage” in 1.29 of these Conditions of Carriage, or the following items which are prohibited from carriage: items which are dangerous and unsafe, items which are unacceptable for carriage because of their weight, size, packaging, shape or nature, other items prohibited by the government, live animals (other than small pet animals, guide dogs and hearing dogs specified in 8.8.8 and 8.8.9 of these Conditions of Carriage), breakable, fragile and perishable items and items emitting unmistakable pungent odors (like seafood and durian), anaesthetizing and offensive substances or items of similar nature.
8.5.2 Guns or their major spare parts (including guns for military, civil and public affairs uses; pistols, rifles, submachine guns, machine guns, anti-riot guns, air guns, anesthesia injection guns, gun samples, gun props, steel ball guns, tear gas guns, stun guns, etc.); ammunitions; ordnances, police instruments and their major spare parts (police batons, military or police daggers and bayonets, etc.), implements prohibited by the government (implements with electric shocks and implements that can serve defensive purposes); knives and other items highly controlled by the government (crossbows, daggers, triangular knives, triangular cutters for machining purchases, knives with self-locking devices, single-edged knives shaped like but longer than dagger, double-edged knives, triangular sharp knives, etc.), other similar items or replicas of the above items.
But firearms and ammunitions for hunting and sporting purposes can be accepted as checked baggage, subject to the requirements set forth in Article 8.8.3.
For the items that are prohibited from carriage as baggage, please check with Air Macau or Air Macau authorized agents.
8.6 Items prohibited from carriage as or in Checked Baggage：
8.6.1 Lithium batteries and lithium battery mobile power packs (like Charger Pal) are prohibited from carriage as or in Checked Baggage. But each passenger can carry as or in hand baggage the lithium batteries and lithium battery mobile power packs (like Charger Pal) of the following specifications:
Subject to Air Macau consent, you can carry with you two lithium batteries whose power capacity is above 100Wh (watt hours) but below 160Wh (watt hours) and whose lithium content is above 2 grams but below 8 grams; or up to two lithium batteries the power capacity of which is above 50Wh (watt hours) but below 100Wh (watt hours) each and the lithium content of which is above 1 gram but below 2 grams each；or up to two lithium battery mobile power packs (like Charger Pal) which are considered standby lithium batteries and whose power capacity cannot exceed 160Wh each, irrespective of the power capacity of each individual mobile power pack.
Lithium batteries and lithium battery mobile power packs (like Charger Pal) which are not clearly and intelligibly marked are prohibited strictly from carriage. Lithium batteries and lithium battery mobile power packs (like Charger Pal) not for personal uses are strictly prohibited from carriage. It is strictly forbidden to use lithium battery power packs (like Charger Pal) during flight.
8.6.2 If you include in your baggage the items specified in Article 8.5 and 8.6 which are prohibited from inclusion in baggage or carriage, Air Macau will not be held responsible for the loss of or damage to such items or confiscation of such items by government units, airport authorities or security check authorities which perform any actions with respect to the entry, exit or transit of such baggage.
8.7 Items you are not recommended to include in checked baggage for carriage
Air Macau do not recommend you to include in your checked baggage important documents and materials, valuable items like negotiable papers, money, jewelry, precious metal and precious metal product, curio, painting and calligraphic works, mobile phone, computer, camera, video camera, personal electronic device and samples, travel identification documents and prescribed medicine to be taken regularly. Air Macau does not provide declared value of Baggage. The above items will be treated as ordinary checked baggage if Air Macau are to be held responsible for the loss of or damage to them.
8.8 Items restricted from carriage
Items described below can be accepted for carriage only when they are arranged in a way that meets Air Macau Conditions of Carriage and when Air Macau give our consent.
8.8.1 Air Macau recommend that precision instruments and electric devices be carried as cargo. If they are carried as checked baggage, they must be properly packed, their weight is not factored into the free baggage allowance, and baggage fee must be paid for such baggage separately based on the standards on excess baggage fee collection.
8.8.2 If your item like precision instrument is not fit for carriage in the cargo compartment of the aircraft and is not in compliance with 8.1.2.1 of these Conditions of Carriage, you shall inform Air Macau in advance and can take the item into the cabin as baggage occupying extra seat subject to Air Macau consent, and go through the required formalities pursuant to 8.1.2.2.
8.8.3 Firearms and ammunitions for hunting and sporting purposes shall be carried as checked baggage. Firearms must be unloaded with the safety catch on, and suitably packed in a way that complies with Air Macau regulations. Carriage of firearms and ammunitions is subject to the regulations of ICAO and IATA specified in Article 8.5 of these Conditions of Carriage or the applicable laws and the regulations of the country or region of entry, exit and transit and Air Macau regulations. Such items do not count in the free checked baggage allowance but are subject to excess baggage fees separately.
8.8.4 Sharp tools and blunt tools, such as kitchen knives, fruit knives, meal knives, knife for handicraft production, scissors, files, axes, hammers and clubs, except knives and other items that are highly regulated by the government, should be carried in checked baggage.
8.8.5 Dry ice, liquid drinks, cosmetics containing alcohol
8.8.6 Electric wheelchair that passenger uses during travel because the passenger becomes less mobile due to illness, health and age or due to leg bone fracture.
8.8.7 Small animals, guide dogs and hearing dogs specified in Article 8.8.8 and 8.8.9.
8.8.8 Small animals
8.8.8.1 When it comes to the carriage of small animals (domesticated pet dogs and pet cats only; not including animals prone to attack and harm people like bulldog and Tibetan mastiff), an application for carriage must be made in advance and a health certificate must be provided, and small animals can only be carried after granted Air Macau consent.
8.8.8.2 You must ensure that your small animal is properly crated, the animal container meets Air Macau requirements, and your animal is accompanied by a valid animal vaccination certificate, entry permit, and other documents required by the country or region of entry or transit, failing which your animal will not be accepted for carriage. Air Macau reserve the right to determine the manner of carriage and to limit the number of small animals which are carried on a flight. Such carriage shall be subject to additional conditions specified by Air Macau.
8.8.8.3 The small animal and its container and food do not count in your free baggage allowance, but are subject to separate excess baggage fee based on the applicable standards.
8.8.8.4 Air Macau are not responsible for injury to or loss, sickness or death of an animal which Air Macau have agreed to carry unless Air Macau have been negligent.
8.8.8.5 Air Macau will have no liability if an animal is not accompanied by the exit, entry, health and other documents required by the country or region of entry or transit. And the person carrying the animal must make compensation to Air Macau for any fines, costs, losses or liabilities imposed upon Air Macau as a result of the absence or insufficiency of the required documents for such animal.
8.8.8.6 You are liable for all damage or injuries which a pet might cause to other passengers or Air Macau.
8.8.9 Guide dogs, hearing dogs
8.8.9.1 The carriage of guide dogs and hearing dogs is subject Air Macau regulations and the applicable laws and regulations on the air transportation of the disabled persons. Air Macau will provide transportation services to passengers, guide dogs and hearing dogs that meet the requirements.
Request for the carriage of a guide dog or hearing dog accompanying a vision-impaired or hearing-impaired person who meets the conditions on air travel must be made with Air Macau no later than 7 working days before flight departure. If Air Macau can provide the service requested, Air Macau will reply to you within 3 working days. Guide dogs and hearing dogs can be carried free of charge, and do not count towards the free baggage allowance.
8.8.9.2 The passenger is liable for all damage or injuries which a guide dog or hearing dog might cause to other passengers or Air Macau.

Article 9 Schedule, Delay and Cancellation of flight

9.1 Schedule
9.1.1 The flight times and aircraft types shown in timetables may change between the date of publication and the day when you actually travel. Air Macau do not guarantee flight times and aircraft types for you and they do not form part of your contract of carriage with Air Macau.
9.1.2 Before Air Macau accept your ticket reservation, Air Macau will notify you of the scheduled flight time in effect at the time, and the scheduled flight time will be shown on your ticket. Air Macau may need to change the scheduled flight time subsequent to the issuance of your ticket. If you provide Air Macau with contact information, Air Macau will endeavor to notify you of any such changes. If, after you purchase your ticket, Air Macau make a significant change to the scheduled flight time, which is not acceptable to you, and Air Macau are unable to book you on an alternative flight acceptable to you, you will be entitled to a refund in accordance with Article 11.2.
9.2 Cancellation, rerouting, delay, etc.
9.2.1 Air Macau will take all measures that could reasonably be required to avoid delay in carrying you and your baggage. Air Macau shall not be liable if Air Macau have taken all measures that could reasonably be required or it has been impossible for Air Macau to take such measures.
9.2.2 Except as otherwise provided for by law, if Air Macau cancel a flight, fail to operate a flight reasonably according to the schedule, fail to stop at your destination or Stopover, or cause you to miss a connecting flight on which you hold a confirmed reservation, Air Macau shall offer you the following options:
9.2.2.1 Air Macau can carry you at the earliest opportunity on another of Air Macau scheduled services on which space is available without additional charge and, where necessary, extend the validity of your Ticket; or
9.2.2.2 Air Macau can, within a reasonable period of time, re-route you to the destination shown on your Ticket by Air Macau own services or those of another carrier, or by other mutually agreed means and class of transportation without additional charge.
9.2.2.3 Air Macau can make a refund in accordance with the provisions of Article 11.2.
9.2.3 Upon the occurrence of any of the events set out in Article 9.2.2 , except as otherwise provided for by the Convention, the options outlined in Article 9.2.2.1 through 9.2.2.3 are the sole and exclusive remedies available to you and Air Macau shall have no further liability to you.
9.2.4 If Air Macau are unable to provide the previously confirmed seat, Air Macau shall provide compensation to the affected passenger in accordance with applicable laws and Air Macau regulations.
9.3 Assistance in the case of flight disruption
9.3.1.1 If your flight is delayed or canceled in the city of origin due to reasons of aircraft maintenance, flight rescheduling, sales and crew on Air Macau part, Air Macau will provide flight status information, meals and accommodations. Delay 2 hours (Incl.) or above, provided meals. Delay 4 hours (Incl.) or above, the compensation is USD50. Delay 6 hours (Incl.) or above, provide accommodations.
9.3.1.2 If your flight is delayed or canceled in the city of origin due to reasons of weather, unexpected event, air traffic control, security check and passenger which are outside Air Macau control, Air Macau will provide flight status information and help arrange meals and accommodations for you, and you shall be responsible for all related expenses incurred.
9.3.1.3 Air Macau will provide meals or accommodations to you if your flight is delayed or canceled in the agreed stopping place for any reasons.
9.3.2 Conditions on the compensation
If you are denied boarding due to aircraft change or flight cancellation in the city of origin for the reasons of aircraft maintenance, flight rescheduling, sales and crew on Air Macau part, Air Macau will provide compensation.
9.3.3 Certificate of flight delay or cancellation
Air Macau can issue for you a written certificate of flight delay or cancellation at your request.

Article 10 Overbooking

Article 11 Refund

11.1 Air Macau will refund a Ticket or any unused portion of a Ticket, in accordance with Air Macau applicable Tariff, subject to the following regulations:
11.1.1 Except as otherwise provided for in this article, Air Macau can make a refund either to you or to the person who has paid for the ticket, upon presentation of satisfactory proof of such payment and satisfactory ID.
11.1.2 If you are not the person who paid for the ticket and the restrictions on refund are specified on the ticket, Air Macau will make the refund to the person who paid for the ticket or the appointee of the person who paid for the ticket in the original way the payment was made.
11.1.3 You must provide your ticket number and relevant supporting documents to Air Macau before you can refund your ticket. Tickets purchased through official channels can be refunded through the official website of Air Macau or any sales offices of Air Macau.
11.2 Involuntary refund
11.2.1 If Air Macau cancel a flight or delay 15 minutes or above in schedule , fail to operate a flight reasonably according to schedule, fail to stop at your destination or stopover, or cause you to miss a connecting flight on which you hold a reservation, the amount of the refund is subject to the following regulations:
11.2.1.1 If no portion of the ticket has been used, Air Macau will make a refund on the amount of the fare paid;
11.2.1.2 If a portion of the ticket has been used, only fully refund the unused sector/portion.
11.3 Voluntary refund
11.3.1 If refund on your ticket is allowed and the reasons for refund are not those set out in Article 11.2, the amount of the refund will be subject to the following regulations:
11.3.1.1 If no portion of the ticket has been used, an amount equal to the fare paid, less any reasonable service charges or cancellation fees;
11.3.1.2 If a portion of the ticket has been used, the refund will be an amount equal to the difference between the fare paid and the applicable fare for travel between the points for which the ticket has been used, less any reasonable service charges or cancellation fees.
11.4 Right to refuse refund
11.4.1 Air Macau may refuse your request for ticket fare refund after the validity period of your ticket has expired. Only Taxes cen be refunded.
11.4.2 Air Macau will refuse a refund on a ticket which has been presented to Air Macau, or to government officials, as evidence of intention to depart from a country. If you can prove to Air Macau satisfaction that you have obtained the permission to stay in the country or region or that you will depart from that country or region by another carrier or another means of transport, Air Macau will make the refund to you.
11.5 Currency
Air Macau reserve the right to make a refund in the same manner and in the same currency as was used to pay for the ticket.
11.6 By whom ticket refundable
Voluntary refund will be made only by the carrier which originally issued the ticket or by its agent if so authorized.
11.7 Refund made in the original way of payment
Refund will be made only in the original way of payment. Air Macau will calculate the amount of refund based on the amount you originally paid and the currency used. The amount of refund to be credited to your original bank account of payment could vary from the amount originally debited by the card company for the ticket due to the differences in currency exchange rates. Such differences do not entitle you to make any claims against Air Macau.

Article 12 Changes

12.1 Voluntary change and endorsement
12.1.1 After ticket purchased, if you need to change any specific cabin class, Air Macau and Air Macau's authorized sales agents can process the request provided that the flight has available seats and time permits. Where a passenger voluntarily requests to lower their class, the passenger shall undergo refunding formalities and then repurchase a ticket according to the provision in Article 11.3 of this conditions. If voluntary change to lower class , the fare difference will not be refunded and reissue to original fare of same class level or same cabin of higher class need to bear the fare difference again.
12.1.2 In the event that a passenger requests to change their flight and date after purchasing a ticket ,Air Macau and Air Macau's authorized sales agents can process the request according to the conditions of the ticket held and the fare regulations provided, and if the flight has vailable seats and time permits. The passenger shall bear the difference in ticket fares and other related expenses arising therefrom .
12.1.3 Air Macau can process ticket endorsement formalities according to the conditions of their tickets, for passengers who request to change their carrier after purchasing a ticket, if they are to be transported by Air Macau and hold a valid ticket issued by Air Macau. However, the ticket must comply with the condition of 'No Endorsement Restrictions'.
12.1.4 When a passenger holding a ticket issued by Air Macau or a ticket not issued by Air Macau but which includes a segment of Air Macau requests to change the original carrier of a transport segment due to personal reasons, the endorsement formalities can be completed for the passenger provided that the applicable conditions of the ticket permit and Air Macau agrees, but the endorsement must be limited to the same class of a flight and be with an airline company who has signed a settlement agreement with Air Macau. When a passenger not complying with the Article 12.1.2 of these Conditions requests to change their carrier, the request shall be handled according to the requirements in Article 11.3 'Voluntary refund' of these Conditions.
12.1.5 Sales agents of Air Macau are not permitted to conduct passenger transfer formalities for any passenger without the authorization of Air Macau.
12.1.6 Ticket change or endorsement shall be processed within ticket validation .
12.2 Involuntary change and endorsement
12.2.1 Due to Air Macau's reason (Because of engineering ,flight schedule, transportation services, crew) or not Air Macau's reason( Because of weather, emergencies, air traffic control , security and passenger , etc.) lead to flight delay 15 minutes or above 、cancellation or unable to provide the original seat. Air Macau will arrange the next flight with available seat for the passenger , and Air Macau will bear the fare difference when is accrued.

Article 13 Conduct Onboard Aircraft

13.1 General
If, in Air Macau judgment, you conduct yourself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew including but not limited to those with respect to smoking, alcohol or drug consumption, or behave in a manner which causes or threatens to cause discomfort, inconvenience, damage or injury to other passengers or the crew, Air Macau may take such measures as Air Macau deem reasonably necessary to prevent continuation of such conduct, including restraint. You may be disembarked and refused onward carriage at any point and you may be prosecuted for offences committed on board the aircraft.
13.2 Electronic devices and other types of device
For safety reasons, Air Macau forbid or limit the use onboard the aircraft of any electronic devices, including, but not limited to, lithium battery mobile power packs (like Charger Pal), mobile phones, laptop computers, wireless network adaptor, portable recorders, portable radios, CD players, electronic game or transmitting devices like radio controlled toys and walkie-talkies, except the cases where such use is consented to by Air Macau crew. However, the use of hearing aid and cardiac pacemaker is allowed.
13.3 Non-smoking flight
All Air Macau flights are non-smoking flights. Smoking is prohibited in all areas of the aircraft.
13.4 Seat belt
While in your seat on board the aircraft, you have the obligation to fasten your seat belt during the entire flight.

Article 14 Arrangements For Additional Services

Article 15 Administrative Formalities

15.1 General
15.1.1 You are responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of the countries or regions of exit, entry or transit.
15.1.2 Air Macau shall not be liable for the consequences to any Passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.
15.2 Travel documents
Prior to travel, you must present all exit, entry, health and other documents required by the laws, regulations or orders of the countries or regions concerned, and permit Air Macau to take and retain copies thereof. Air Macau reserve the right to refuse carriage if you have not complied with these requirements, or your travel documents do not appear to be in order.
15.3 Refusal of entry
If you are denied entry into any country, you will be responsible for all fines imposed upon Air Macau or fees collected from Air Macau by the government concerned and for the cost of transporting you back from that country or region. And Air Macau will not make the refund on the fare Air Macau have collected for transporting you to the point of refusal or denied entry.
15.4 Passenger responsible for fines, detention costs, etc.
If Air Macau are required to pay fines or penalties or incur expenditures because you fail to comply with the laws, regulations, orders, demands or other travel requirements of the country or region concerned or fail to present the required documents, you shall reimburse Air Macau for all amounts so paid or expenditure so incurred. Air Macau can deduct such amounts from the value of any unused portion of your ticket, or from any of your funds in Air Macau possession. In your own interests, please keep yourself informed of the regulations of each country or region you intend to travel to, from or through before travel.
15.5 Customs inspection
If required, you shall attend inspection of your baggage by customs or other government officials. Air Macau are not liable to you for any loss or damage sustained by you in the course of such inspection or through your failure to comply with this requirement.
15.6 Security check
You shall accept any security inspection which is required or which needs to be performed by government officials, airport staff, other carriers or Air Macau. Air Macau will not be responsible to you for any physical harm to you or any loss of or damage to your baggage in the course of such inspection, unless such harm, loss or damage is caused by fault on Air Macau part.

Article 16 Successive Carriers

Article 17 Liability For Damage

17.1 Air Macau liability to you is subject to Air Macau Conditions of Carriage. The liability to you of another carrier involved in your journey is subject to the Conditions of Carriage of that carrier in question.
17.2 Air Macau will be liable for only the damage caused during carriage by air according to law. If Air Macau issue a ticket or if Air Macau check baggage for carriage on another carrier, Air Macau do so only as agent for the other carrier. Nevertheless, with respect to checked baggage, you may make a claim against the first or last carrier shown on the ticket or baggage check.
17.3 Air Macau are not liable for any damage caused to you arising from Air Macau compliance with applicable laws or government rules and regulations, or from your failure to comply with the same.
17.4 Except where specific provision otherwise is made in these Conditions of Carriage, Air Macau shall be liable to you only for recoverable compensatory Damage for proven losses and costs in accordance with the Convention.
17.5 If any negligence on your part causes or contributes to the damage, Air Macau should be exempted from Air Macau liability for damage or Air Macau liability for the damage should be reduced,
in accordance with the applicable laws.
17.6 Air Macau Contract of Carriage, including these Conditions of Carriage and exclusions or terms on limited liability specified therein, also applies to Air Macau authorized agents and Air Macau employees who act on Air Macau behalf. In no circumstance shall the aggregate amount of compensation made by Air Macau or Air Macau authorized agents and Air Macau employees who act on Air Macau behalf be higher than the amount of Air Macau own liability, if any.
17.7 Nothing in these Conditions of Carriage shall waive any exclusion or limitation of Air Macau liability under the Convention or applicable law unless expressly so stated.
17.8 Air Macau are not responsible for any illness, injury or disability, including death, attributable to your physical condition or for the aggravation of any condition of yours.
17.9 Air Macau are not responsible for any losses to your damage arising from the character, quality and defects of your baggage.
17.10 If your baggage is lost, Air Macau will make compensation based on the actual weight of your baggage. Where the weight of the baggage cannot be determined, Air Macau will make compensation based on the free baggage allowance shown on your ticket.
17.11 If your checked baggage is damaged, Air Macau will make compensation based on its reduced value or be responsible for the expenses arising from its repair.
17.12 Air Macau are not liable for any damage caused by your baggage or its contents. You shall be liable for any damage caused by your baggage or its contents to other people and property, including other baggage or contents thereof and Air Macau property..
17.13 Air Macau shall have no liability whatsoever for damage to the items prohibited from carriage as baggage or in checked baggage under Article 8.5 and 8.6 of these Conditions of Carriage. If you include in your checked baggage the items specified in Article 8.7 of these Conditions of Carriage which you are not recommended to include in your checked baggage, such items will be treated as ordinary checked baggage if Air Macau are to be held responsible for the loss of or damage to them.
17.14 For international carriage defined in the relevant international Conventions, Air Macau liability for any damage to passengers and baggage carried is subject to such international Conventions. For international carriage other than those defined in the relevant international Conventions, Air Macau liability for any damage to passengers and baggage carried is subject to Montreal Convention.

Article 18 Time Limit For Complaint

Article 19 Miscellaneous

Article 20 Effectiveness And Modification

Regulations on the Transport of Dangerous Goods

Prohibited Items for Air Travel

Carriage of Lithium Batteries and Power Banks

Hidden Dangerous Goods in Passenger Baggage

Additional Requirements for Carrying Power Banks on Flights