Infant passengers are passengers who are more than 14 days old but less than 2 years old at the time of their flight.

Pregnant women between 32 (inclusive) and 35 weeks of pregnancy with a definite expected date of delivery that is more than 4 weeks after the date of travel, and that will not have a multiple birth or expected childbirth complications as is known, must present their doctor’s note, medical certificates or a licensed physician's letter while purchasing tickets and boarding if they want to travel by air. The medical certificate must be issued no more than 7 days before flight departure (not including the day of departure).

Infant passengers must be accompanied by an adult throughout their flight. For safety reasons, Air China cannot provide transportation services for infants less than 14 days old or premature infants (newborn babies born earlier than 37 weeks into a pregnancy) who are less than 90 days old. We recommend that you opt for an alternative method of transport in such cases. Each adult may fly as the accompanying passenger for two infants (the first infant is eligible for an infant fare, a Child Ticket occupying a separate seat must be purchased for the second infant), one infant and two minors under the age of 5, or one sick infant.

Please note: A medical certificate (a true and valid medical certificate from a medical institution at or above county level that does not have to state “fit for travel”) is required for sick infants.

For carriage on domestic flights, an Infant Ticket may be purchased for infants who are under 2 years old on the day of their flight, charged at 10% of the normal adult fare. For carriage on international and regional flights, fares are set in accordance with the applicable terms of use. Infant Tickets do not include a separate seat. Please purchase a Child Ticket if a separate seat is required for an infant. A child over the age of 2 on the day of the flight must occupy a separate seat when flying with Air China for which a Child Ticket must be purchased.

In order to ensure flight safety, the Civil Aviation Administration of China (CAAC) has safety regulations in force governing passenger quotas for each type of aircraft. Infant passenger quotas vary depending on the aircraft type and the flight route taken.

In order to ensure a smooth trip for both you and your children, please let your ticket agent know that you intend to travel with an infant when you make your booking. Once we have confirmed that there is sufficient infant capacity on your flight, we will then issue tickets for both you and your infant at the same time. If you just purchase an Adult Ticket and arrive at the airport with an accompanied infant, there may not be sufficient infant capacity on your flight and your itinerary may need to be changed.

On domestic flights, infant passengers are eligible for a free baggage allowance of 10 kg. The dimensions of each piece of baggage must not exceed 100 cm in length, 60 cm in width and 40 cm in height.

On international and regional flights, infant passengers may carry one piece of free checked baggage provided that it does not weigh more than 23 kg and its overall dimensions do not exceed 158 cm.

A stroller or bassinet may also be checked in free of charge provided that its overall dimensions do not exceed those allowed for ordinary checked luggage.

We are able to provide a free Infant Bassinet Service for Economy Class, Premium Economy Class, and Business Class on international routes on selected aircraft types. Our infant bassinets are suitable for infant passengers who weigh less than 22 lb./10 kg and are under 75 cm in length. If you need to book this service, please submit a request to one of our direct ticket sales departments within the deadline as we can only provide this service once we have made the necessary arrangements.

(1) Sao Paulo Routes

Please submit a request at least 72 hours (inclusive) before the scheduled flight departure and no earlier than 14 days before the scheduled flight departure (not counting the date of departure).

(2) Non-Sao Paulo Routes

Please submit a request at least 48 hours (inclusive) before the scheduled flight departure and no earlier than 14 days before the scheduled flight departure (not counting the date of departure).

You can also book an infant bassinet online through our website.

Minors over the age of 2 but under the age of 12 on the day of their flight must be accompanied by an adult. The ticket fare class for both the minor and accompanying adult must be the same. Air China defines an adult as an individual aged 18 or over with full capacity for civil conduct. A request for the Unaccompanied Minor Service must be made if a minor independently purchases a passenger ticket for a particular fare class.

Child Ticket fares for minors traveling on domestic routes in China are priced at 50% of the standard adult ticket fare for the same flight or other ticket fares with different discount rates. Fares for international and regional tickets are set in accordance with the applicable terms of use.

Each adult may serve as the accompanying passenger for no more than: Three minors under the age of 5, one infant and two minors under the age of 5, or one disabled minor.

Minors traveling on Child Tickets purchased at the corresponding fare are entitled to the free baggage allowance as specified by the ticket fare class.

Since the carrier is held liable for unaccompanied minors and must provide safe and thorough special services and care throughout the entire journey, limitations are imposed on the number of unaccompanied minors that can be carried on each flight. The maximum number of unaccompanied minors aged 5 years and above but under 12 years old is 15, with those aged 5 to 8 years being no more than 5. There is no limit on the number of unaccompanied minors aged 12 years and above. (Note: "aged X " refers to the calculation based on the Gregorian calendar year, month, and day, starting from the date of birth of the year.).

Minors over the age of 5 but under the age of 12 on the day of their flight who are traveling alone are eligible for the Air China Unaccompanied Minor Service. Air China only accepts unaccompanied minors for whom all Unaccompanied Minor Service procedures have been completed.

For health and safety reasons, Air China is unable to accept Unaccompanied Minor Service requests for minors who are under the age of 5 on the day of their flight, or deaf/blind minors who are under the age of 16 on the day of their flight.

Unaccompanied minors over the age of 12 and under the age of 18 with no health conditions, and deaf/blind passengers over the age of 16 but under the age of 18 who are traveling alone may submit an Unaccompanied Minor Service request themselves.

The Air China Unaccompanied Minor Service is offered on flights operated by Air China with a flight number attached to Air China. This includes direct flights (domestic, international, regional) and transfer flights (transiting via Beijing, Chengdu or Shanghai Pudong). Sorry, Air China does not currently offer the Unaccompanied Minor Service on interline flights operated jointly by Air China and other airlines.

Following a successful Unaccompanied Minor Service request, Air China will provide the unaccompanied minor with a wallet that can be used to store all travel documents, boarding passes, etc. Minors must travel with the valid travel document used to purchase their ticket and their Unaccompanied Minor Service Application Form. For convenience, these items can be stored in the wallet provided.

The dedicated Air China ground service team is here to assist unaccompanied minors at each stage of the boarding process, including during check-in, passing through customs and airport security checks and when checking in baggage. The ground service team will accompany unaccompanied minors while they wait for their flight and will ensure that all relevant documentation and vouchers are safely retained. Following boarding, the ground service team will hand over relevant documentation and care of the unaccompanied minor to the cabin crew. Cabin crew personnel are there to look after unaccompanied minors during the flight and ensure that they have a pleasant journey. If the scheduled flight is delayed, Air China will inform the parents and ensure that a member of staff is available to accompany the child during the delay. If the scheduled flight is canceled, Air China will contact parents in a timely manner to let them know they need to collect their child from the airport. Upon arrival at the destination, the Air China ground service team will collect the unaccompanied minor. The ground service team will then quickly and safely arrange pick-up for the minor after verifying the pick-up person’s details.

Charges for unaccompanied minors consist of the ticket fare and a service fee. For minors over the age of 5 and under the age of 12, Child Ticket fares on domestic routes in China are priced at 50% of the standard ticket fare for the same flight; different discount rates are available for other ticket fares. Fares for international and regional tickets are set in accordance with the applicable terms of use. Tickets for passengers aged 12 or older are priced at the applicable adult fare. Charges for the Unaccompanied Minor Service vary depending on the flight route. Please call 95583 for further details.

A. Air China direct ticket sales departments and designated authorized sales agents: For domestic routes in China (excluding: Hong Kong, China; Macau, China; Taiwan, China) please submit an Unaccompanied Minor Service request by 15:00 (inclusive) on the day prior to the scheduled flight departure. For international routes and routes departing from or arriving in Hong Kong (China), Macau (China) and Taiwan (China), please submit a request 48 hours (inclusive) before the scheduled flight departure.

B. Air China official website and Air China app: Please submit an Unaccompanied Minor Service request 48 hours (inclusive of departure date, CST) prior to the scheduled flight departure time.

Passengers who require this service can submit a service request through any of Air China’s direct ticket sales departments. Passengers can also submit an Unaccompanied Minor Service request on our website.

As Air China is responsible for all unaccompanied minors and is required to provide special services and care in order to ensure their safety throughout their journey, only a certain number of younger unaccompanied minors may be accepted per flight. Air China allows a maximum of five unaccompanied minors over the age of 5 and under the age of 8 per flight.

Due to changes in cabin environment and air turbulence which may cause adverse effects on pregnant women, we strongly recommend pregnant women to consult a doctor before travel to confirm whether it is appropriate to travel by air.

For the sake of your travel safety, if you are less than 36 weeks pregnant, you need to show us the pregnancy test report issued within 30 days before the flight (excluding the day of departure) or the true and effective diagnosis certificate with the doctor's signature/seal indicating the number of weeks of pregnancy. If you cannot provide the pregnancy test report or diagnosis certificate that meets this requirement, you need to inform us of the number of weeks of your pregnancy by signing our Risk Notification before travel; otherwise we will not be able to provide air transportation services.

You need to check in for your flight at one of our physical check-in counters. Please fasten your seat belt at the root of your thigh on board.

For safety reasons, we do not provide air transportation services for pregnant and puerperal women who meet one of the following conditions. We suggest you choose other modes of travel:

(1) Pregnant women who have been pregnant for 36 weeks or more.

(2) Pregnant women whose expected delivery period is within 4 weeks (included).

(3) Pregnant women whose expected date of delivery is approaching but exact date of birth cannot be determined, and who are known to have multiple births or are expected to have delivery complications.

(4) Women who gave birth less than 7 days ago

(5) Pregnant women with physical signs of abortion

If you have obvious symptoms of discomfort before travel, or if we reasonably judge that the travel might cause danger to your personal safety, we still have the right to refuse to carry you.

If you are a pregnant and puerperal passenger, please read the above contents before purchasing tickets.

Passengers with hearing and speech impairment are divided into passengers with a hearing impairment and passengers with a speech impairment.

—Passengers with a hearing impairment are those who, due to various causes, have permanent hearing impairments of varying degrees in both ears and cannot hear or clearly hear surrounding environmental sounds and speech sounds, thereby affecting their daily lifestyle and social participation.

—A speech impairment refers to speech disorders of varying degrees caused by various reasons, which remain uncured after more than one year of treatment or have a course exceeding two years, making normal verbal communication impossible or difficult, thereby affecting daily lifestyle and social participation (an impairment is not determined for children under 3 years old).

In order to ensure a smooth trip for each passenger, Air China offers free guidance and assistance for passengers with a hearing impairment who are traveling alone. This service can be booked through the Air China website, Air China app, Air China hotline, Air China ticket sales office or sales agents.

If you need this service, you can book it through the website of Air China, the APP of Air China, the hotline of Air China, the ticketing office directly under Air China and the sales agent.

(1) Time limit for check-in: Please arrive at the check-in counter at least 120 minutes before the scheduled departure time for check in.

(2) Checked baggage and non-checked baggage: For the transportation regulations of small auxiliary equipment used in the journey carried by disabled passengers, please refer to the passengers with aids.

(3) Seating arrangement: We will arrange passengers with hearing disabilities to be close to the emergency evacuation hatch and the steward. However, for the sake of cabin safety, we cannot arrange emergency exit seats for passengers with hearing disabilities.

We will provide service support for passengers with hearing impairment who travel alone in the cabin as much as possible, but we are unable to provide the following services: assistance with eating or medical services.

Passengers with visual disabilities refer to those who are totally blind, amblyopic or have eye diseases and are unable to move completely.

For safety reasons, blind passengers under the age of 16 should be accompanied by adults over the age of 18 with full civil capacity.

In order to ensure the smooth travel of passengers with visual disabilities, unless otherwise required by the local government or health authorities, we can provide necessary guidance and assistance services for passengers with visual disabilities traveling alone for free.

In order to meet the requirements of the Civil Aviation Administration of China for flight operation safety, we impose restrictions on the number of disabled passengers that can be carried onboard each type of aircraft on separate trips. Please contact us to book this service as soon as possible after you confirm your travel plan, so as to prevent you from being unable to travel on schedule due to exceeding the carrying capacity after you arrive at the airport.

If you need this service, you can book it through the official website of Air China, the Air China APP, the Air China hotline, the ticket office directly under Air China or an authorized sales agent.

(1) Time limit for check-in: Please arrive at the check-in counter at least 120 minutes before the scheduled departure time for check in.

(2) Checked baggage and non-checked baggage: For the transportation regulations of small auxiliary equipment used in the journey carried by disabled passengers, please refer to the passengers with aids.

(3) Seating arrangement: We will arrange for visually impaired passengers to be close to the emergency evacuation door and the steward. However, for the sake of cabin safety, we cannot arrange emergency exit seats and Boeing B747 upper cabin seats for visually impaired passengers.

(4) Services in the terminal: unless otherwise required by the local government or health department, we will provide necessary guidance services in the terminal for passengers with visual disabilities to assist in check-in, baggage check/claim and joint inspection procedures.

We will provide service support for passengers with visual disabilities who travel alone in the cabin as much as possible, but we are unable to provide the following services: such as assisting in actual eating, assisting in the toilet, assisting in the excretion function on the passenger's seat, or providing medical services.

Service dogs refer to special dogs specially trained to provide assistance for disabled people's life and work, including guide dogs, hearing dogs, etc. Emotional comfort dogs, which are not a service dogs, are subject to check-in formalities as well as the standards on small animal transport.

Passengers with visual/auditory disabilities who travel with cabin transport service dogs alone must be at least 16 years old.

The service dogs shall have the following certificates which must be shown to us when at the time of ticket purchase and travel.

1. Valid official quarantine certificates, rabies vaccination certificates and corresponding professional training certificates issued by the country of the departure station, transit station or destination station.

2. When entering China or taking international (or regional) transit domestic flights, service dogs must have valid chips.

Passengers traveling to the United States are required to make sure that their dogs meet the latest entry requirements laid down by the Center for Disease Control and Prevention (CDC). Please visit the CDC official website for details. Reference

URL:https://www.cdc.gov/importation/dogs/index.html

In addition, when taking international flights, please pay attention to the quarantine regulations of the entry-exit countries on service dogs in advance and ensure that they meet the requirements of the entry-exit countries.

In order to meet the requirements of Civil Aviation Administration of China for flight operation safety, we impose restrictions on the number of disabled passengers with cabin transport service dogs that can be carried onboard each aircraft type. Please contact us to book this service as soon as possible after you confirm your travel plan, so as to prevent you from being unable to travel on schedule due to exceeding the carrying capacity after you arrive at the airport.

We may refuse to transport service dogs if any of the following conditions occur:

- The service dog poses a direct threat to the health or safety of us or other passengers;

- The service dog causes serious interference in the cabin or at the airport gate;

- It will violate the regulations or requirements of relevant government agencies to travel with the service dogs.

If we refuse to transport service dogs, we will provide written explanations within 10 days after the refusal of transport, if you need.

If you need to take a service dog to travel, please make a reservation through the ticket office directly under Air China or an authorized sales agent 48 (including) hours before the flight takes off.

(1) Time limit for check-in: Please bring your service dog to the check-in counter for check-in at least 120 minutes before the estimated departure time of the flight.

(2) Checked baggage and non-checked baggage:
Disabled passengers and service dogs that meet our boarding requirements do not need to pay any additional fees for their service dogs. If the passenger agrees to check the service dog, we can check the service dog together with the container and food free of charge according to the small animal transport procedure, and its weight is not included in the passenger's free baggage allowance.

For the transportation regulations of small auxiliary equipment used in the journey carried by disabled passengers, please refer to the passengers with aids.

(3) Seating arrangement: If the applicable safety requirements permit, the service dog shall be held or seated in front of the disabled passenger, and shall not occupy the space of other passengers. For the sake of cabin safety, disabled passengers with service dogs cannot sit in the emergency exit seat of the aircraft and the upper cabin seat of Boeing B747.

(4) Services in the terminal: unless otherwise required by the local government or health authorities, we will provide necessary guidance services in the terminal for disabled passengers with cabin transport service dogs, and assist in check-in, baggage check/claim and joint inspection procedures.

We will provide service support to disabled passengers who travel alone with service dogs in the cabin as much as possible.

However, we are unable to provide the following services: assistance in eating, assistance in the toilet, assistance in excretory function on the passenger's seat, or medical services.

When boarding, the service dog shall wear a work shirt and tie a towing rope. With the consent of the relevant passengers, you may not be required to wear a mouthpiece for the service dog. The service dog shall not occupy the seat or run at will, and shall not affect other passengers. Disabled passengers with service dogs shall be responsible for the excretion of dogs in the cabin and ensure that the onboard hygiene is not affected. If the service dog causes personal injury or material damage to us or other passengers, the disabled passengers with the service dog shall bear corresponding liability for compensation.

On the flights operated by Air China, we can provide wheelchair ramp, wheelchair steps and wheelchair cabin services for disabled passengers and injured passengers with mobility disorders. Please select the appropriate wheelchair services according to the physical conditions of passengers.

We can provide wheelchair ramp service for passengers who are able to get on and off the plane by themselves and can walk to their seats in the cabin, and who only need to use a wheelchair to travel between the terminal, the tarmac and the aircraft. These passengers include elderly passengers aged 65 or over on the day of the scheduled departure, disabled passengers, as well as injured or ill passengers suffering from reduced mobility or leg injuries.

We provide wheelchair steps service for disabled passengers and injured passengers who can not get on or off the plane by themselves but can walk to their seats in the cabin.

On the flights operated by Air China departing or arriving from Beijing, Chengdu, Hangzhou, Tianjin, Chongqing, Shanghai, Wuhan, Guangzhou, Dalian, Hohhot, Urumqi Guiyang, Lhasa, Wenzhou, Kunming and Shenyang, we provide wheelchair cabin services for disabled passengers and injured and sick passengers without independent mobility, and assist passengers to move in or out of the seats and to and from the toilet.

In order to meet the requirements of the Civil Aviation Administration of China for flight operation safety, we impose restrictions on the number of wheelchair passengers on board carried on each type of aircraft for independent travel. Please contact us to book this service as soon as possible after you confirm your travel plan, so as to prevent you from being unable to travel on schedule due to exceeding the carrying capacity after you arrive at the airport.

If you need to book the wheelchair ramp service, please make a reservation through Air China official website, Air China APP, Air China hotline, Air China ticket office and sales agent within the following time limits.

(1) Domestic routes: before 16:00 on the day before departure.

(2) International and Hong Kong, Macao and Taiwan, China routes: 48 hours before the scheduled flight departure time

If you need to book the wheelchair steps service, please make a reservation through the official website of Air China, the Air China APP, the Air China hotline, the direct ticket office of Air China and the sales agent before 16:00 the day before the flight takes off.

If you need to book wheelchair cabin service, please make a reservation through the Air China APP, the ticket office directly under Air China and the authorized sales agent before 16:00 the day before the flight takes off.

(1) Time limit for check-in: passengers who reserve wheelchair service should arrive at the check-in counter at least 90 minutes before the estimated departure time of the flight to check in.

(2) Checked baggage and non-checked baggage: For the transportation regulations of small auxiliary equipment used in the journey carried by disabled passengers or injured and sick passengers, please refer to the passengers with aids.

(3) Seating arrangement: we will arrange the passengers who apply for wheelchair service at the position close to the emergency evacuation hatch and the steward or toilet. However, for the sake of cabin safety, we cannot arrange emergency exit seats and Boeing B747 upper cabin seats for passengers who apply for wheelchair service.

(4) Terminal services: unless otherwise required by the local government or health authorities, we will provide wheelchairs and wheelchair pushing services for passengers applying for wheelchair services, and assist in check-in, baggage check/claim and joint inspection procedures. Each wheelchair is limited to one person.

We will provide service support as much as possible in the cabin for passengers who apply for wheelchair service when traveling alone.

However, we are unable to provide the following services: assistance in eating, assistance in the toilet, assistance in excretory function on the passenger's seat, or medical services.

For safety, passengers with intellectual or mental disabilities shall not behave in a way that affects other passengers or flight safety, otherwise we can refuse carriage. We strongly recommend that passengers with intellectual or mental disabilities should be accompanied when traveling. The accompanying person must ensure that the disabled can be effectively controlled and help them evacuate from the aircraft in case of emergency.

In order to meet the requirements of the Civil Aviation Administration of China for flight operation safety, we impose restrictions on the number of passengers with intellectual disabilities or mental disabilities who can be carried by each aircraft type for independent travel. Please contact us as soon as possible after confirming the travel plan to avoid passengers being unable to travel on schedule due to exceeding the carrying capacity after arriving at the airport.

Service reservation

We provide a departure guidance service for elderly passengers at selected airports in China. These services are reserved for passengers traveling on flights operated by Air China who are unfamiliar with the airport or boarding procedures.

1. Eligibility

Elderly passengers aged 65 and above as of the day of departure, who are unfamiliar with the airport or boarding procedures.

2. Applicable Flights

(1) Applicable Flights: Flights departing from Beijing Capital International Airport, Chengdu Tianfu/Shuangliu International Airport, Hangzhou Xiaoshan International Airport, Chongqing Jiangbei International Airport, Tianjin Binhai International Airport, Wuhan Tianhe International Airport, Wenzhou Longwan International Airport, Hohhot Baita International Airport and Shenzhen Bao'an International Airport; flights arriving at Beijing Capital International Airport, Chengdu Tianfu/Shuangliu International Airport, Shanghai Hongqiao/Pudong International Airport, Hangzhou Xiaoshan International Airport, Chongqing Jiangbei International Airport, Tianjin Binhai International Airport, Wuhan Tianhe International Airport, Wenzhou Longwan International Airport, Hohhot Baita International Airport, Urumqi Diwopu International Airport, Guangzhou Baiyun International Airport, Guiyang Longdongbao International Airport, Lhasa Gongga International Airport Flights from Dalian Zhoushuizi International Airport.

(2) Service location: Service available at departure airports.

3. Services

We provide the guidance service for elderly passengers at the departure airport. The service involves guiding the elderly passenger through from the check-in counter to the boarding gate. Selected airports have established specific security-check channels for elderly passengers. Should local airport regulations allow, we also provide guidance for elderly passengers passing through these channels.

4. Service Booking

If you need this service, please make a reservation through the hotline of Air China and the ticket office directly under Air China before 16:00 the day before the flight departure.

5. Service Deadline

Considering the different physical distances and elderly policies of various airports,our guidance service is provided from 2 hours before the flight departure to 30 minutes before the check-in counter closes.

For the closing times of check-in counters, please refer to the "China Airports Check-in Closing Time for Air China Flights"

★ Special Note

Air China staff cannot handle or supervise your carry-on baggage.Please familiarize yourself with the restrictions and requirements of carry-on and checked baggage. Restricted articles (such as fruit knives and alcoholic drinks) that cannot be carried into the cabin but can be checked must be checked. If the baggage exceeds the standard for non-checked baggage in the corresponding class, please check it together.

For more information on restrictions on checked and unchecked baggage, please refer to Baggage Services.

I. Passengers meeting the following conditions are recommended to choose other transportation modes:

1. The mental condition, behavior or physical condition of the passenger, including the influence of alcohol or drugs, may endanger or affect the safety and health of the passenger or other passengers or crew members, for example, the passenger is suffering from mental illness and may cause harm to other passengers or themselves during the illness;

2. Those with special odor or special quirks that may cause discomfort to other passengers;

3. Patients with known or suspected quarantined infectious diseases;

4. After the injury and medical treatment, the passengers cannot use the standard seats of the aircraft for sitting or during take-off, and cannot use the seat backs to maintain an upright position during landing, and no satisfactory alternative can be found, and the safety regulations cannot be observed;

5. Those who are unable to take care of themselves due to injury, illness, infirmity or mental condition, who are not accompanied by a specially assigned person, or who cannot be taken care of or controlled independently by the accompanying person independently;

6. Passengers carrying equipment for storage, generation or distribution of oxygen;

7. After brain surgery, passengers are in a drowsy state or have irregular breathing rhythm.

II. Passengers meeting the following conditions can only take the flight if they meet certain conditions:

III．Diagnostic certificates and postoperative certificates shall meet the following requirements:

1. The diagnosis certificate is valid only if the following requirements are met at the same time

(1) Issued by a medical institution (personal doctor/family doctor shall attach a doctor's qualification certificate when issuing the certificate, such as doctor's qualification certificate and medical license);

(2) Have the doctor's signature or surname seal;

(3) Indicating that the passenger is fit for travel ;

(4) It shall be issued within 10 days before the flight takes off (excluding the date of departure when calculating the date, such as the diagnosis certificate issued on January 1, which can be used for taking the flight on January 11 at the latest).

2. Post-operation evidentiary materials can only be considered valid if they meet the following requirements at the same time

(1) Issued by a medical institution (personal doctor/family doctor shall attach a doctor's qualification certificate when issuing the certificate, such as doctor's qualification certificate and medical license);

(2) With the official seal of the medical institution or the signature or surname of the doctor;

(3) Indicating that the operation has been completed and the postoperative condition is good or improved.

Even if you have met our requirements, we still have the right to refuse to carry you if you have obvious discomfort when boarding, or if we reasonably judge that your continued boarding will endanger your personal safety.

If the injured or sick passengers need to take the flight, please inform us 48 hours before the flight takes off.

(1) Time limit for check-in: the same as that for ordinary passengers.

(2) Checked baggage and non-checked baggage: the same as ordinary passengers.

(3) Seating arrangement: For the sake of cabin safety, we cannot arrange emergency exit seats for the injured and sick passengers.

(4) Necessary inspection: For passengers who need to provide diagnostic certificates or post-operation certificates, we will check relevant certificates during check-in and boarding; At the same time, we may ask you to sign our Risk Notification after informing you of aviation risks.

We will pay attention to the physical changes of the injured and sick passengers during the flight, and we will take corresponding measures in case of emergencies.

If you are unable to sit upright in your seat during the whole flight from takeoff to landing, you can apply to us for stretcher service. If you need to apply for stretcher service, please submit an application to the ticket office directly under Air China or an authorized sales agent within the following application time limit, and we can arrange the transportation:

A. US and Canada routes, please put forward 48 hours (inclusive) before the flight takes off.

B. For routes other than those of the United States and Canada, please propose 3 days before the flight takes off (excluding the day of departure).

In order to ensure your safety during the journey, please arrange at least one adult passenger or medical staff over the age of 18 to accompany you. Please arrive at the check-in counter at least 180 minutes before the estimated departure time of your flight to check in.

When purchasing the ticket, it is required to provide a true and valid diagnosis certificate of injury and illness issued by a doctor or a medical institution at or above the county level, which is issued no earlier than 10 days before the earliest flight date (excluding the date of departure). The expression "suitable for flight" may not be indicated.

The medical certificate of boarding permission issued within 24 hours before the flight departure shall be provided at the time of check-in.

Our stretchers will be arranged in economy class. You need to pay the corresponding fare for the seat occupied by the stretcher installation. Please consult our staff for the specific applicable fare and taxes.

The free baggage allowance for stretcher passengers on weight based routes is 60kg, and the length, width and height of each piece of baggage shall not exceed 100cm, 60cm and 40cm; The free baggage allowance for passengers with stretchers on piecework routes is 3 pieces, each piece shall not exceed 23 kg, and the sum of three sides of each piece of baggage shall not exceed 158 cm.

Only applicable to domestic direct flights carried by Air China (excluding those to/from Hong Kong, Macao and Taiwan).

When you are the staff member of the Organ Procurement Organization (OPO) and need to transfer human donated organs by air transportation, we will open a green channel together with the ground service agent, airport management organization and air traffic management department to provide you with a special security process; otherwise, we will provide you with air transport services according to the general passenger security process:

You need to apply to us at least 4 hours before the scheduled departure time through 95583 to inform us of your flight information, the type of human organs donated, the package size, the related dangerous goods and other information.

The Transplantation Center Organ Receiving Confirmation and a copy shall be carried, indicating the legal source, purpose, contact name and telephone number of the organs transported.

The transportation container containing human donated organs shall be marked with "Special for transportation of human organs" at a prominent position; if the volume of the container exceeds the size requirements of our carry on baggage, you need to apply for seat occupying baggage service in advance; Special containers brought into the cabin shall be taken care of by you during transportation.

According to Article 32 of the Civil Aviation Administration Measures for the Administration of Air Transport of Human Donated Organs (Minhang Issue, 2017, No. 9), when all the following requirements are met, we will work with the ground service agent to provide special security procedures for passengers carrying hematopoietic stem cells for saving the lives of patients. Otherwise, we will provide air transport services as ordinary passengers:

1. Your identity should be the staff of the blood bank approved by the health administration department of the State Council, or the staff of the blood disease hospital, children's hospital, and the tertiary general hospital with the medical/paediatric professional diagnosis and treatment subjects approved and registered by the health administration department.

2. We need your unit to provide a letter of reference with the official seal of your organization. The letter of reference should include your identity information, travel information, information of your organization, the name of the hospital that provides and receives hematopoietic stem cells, the type and purpose of hematopoietic stem cells, details of the contents used to store hematopoietic stem cells in the storage box, and a harmless statement that there is no infection and no dangerous goods transported by air.

3. You are required to submit a transportation application to us via 95583 at least 4 hours before the scheduled departure time of the flight, and inform us of your flight information, hematopoietic stem cell type, packaging size, refrigerant properties, involved dangerous goods and other information.

4. If the volume of the storage box exceeds the size requirements of our carry on baggage, we need to handle seat occupying baggage service in advance; The storage box brought into the cabin shall be taken care of by you during transportation.

5. Hematopoietic stem cells must undergo the same safety inspection as the transportation of human donor organs.

6. Your letter of reference will be retained when we collect and transport you and your hematopoietic stem cells.

If you are a staff member of the Red Cross Society of China or the Chinese Bone Marrow Bank (including authorized personnel), we will provide you and your hemopoietic stem cells with special security procedures according to the relevant requirements of the Red Cross Society of China or the Chinese Bone Marrow Bank.

For passengers who need to use an electric wheelchair or an electric devices for mobility due to temporary mobility restriction or due to disability, health, age, or leg fracture, such electric wheelchair or an electric devices can be transported as checked baggage without being included in the passenger's free baggage allowance, provided that the provisions on the transport of dangerous goods are met.

There is no limit on the number of wheelchairs checked on American routes; for other routes, the total number of checked electric wheelchairs/electric walking tools and manual folding wheelchairs shall not exceed 2.

Electric wheelchairs or electric walking aids shall not be brought into the cabin, and must be checked in at the check-in counter. If you need to check in, please arrive at the airport check-in counter 2 hours (inclusive) before the deadline for ordinary passengers to check in.

If the electric wheelchair you carry is powered by lithium battery, its rated battery energy shall not exceed 300Wh. If it must be driven by two batteries, the rated energy of any one of them shall not exceed 160Wh. At the same time, one spare battery with rated energy no more than 300Wh or two spare batteries with rated energy no more than 160Wh can be carried. Lithium battery shall be carried by passengers, and shall not be transported beyond the capacity range.

Assistive devices are devices used by the disabled/injured passenger as means of support in their life and work. Assistive devices include non-electric wheelchairs, walking aids, crutches, etc. that need to be used by a passenger during their journey because of limited mobility due to a disability or health problem.

To prevent loss or damage, the checked assistive devices shall be disassembled and packed to the largest extent possible.

1. The following small equipment (limited to one piece per person) can be brought into the cabin or checked for free:

Manual folding wheelchairs, crutches, artificial limbs, electronic cochlea, hearing aids, blind sticks, blind glasses, visual aids, etc. with a size of no more than 33 * 91 * 106CM.

The devices brought into the cabin shall be placed in the baggage rack or under your front seat. If it cannot be placed in the above way, or due to overweight, or for safety reasons, it shall be transported as checked baggage.

2. In addition to the above small equipment, one item of the following auxiliary equipment can also be checked for free:

(1) Any of the above small equipment

(2) Manual wheelchair

(3) Electric wheelchair or electric walking tool

(4) Mechanical prosthesis and professional small gas cylinder