Choose Your Seat

① Which tickets qualify for advance seat selection?
Adult or child Economy Class tickets;
Air China-operated and coded flights with ticket numbers preceded by "999". Codeshare flights do not qualify.

② Which routes qualify for advance seat selection?
Free and paid seat reservations are available on all Air China-operated flights.
Please refer to your itinerary for more details.
We may occasionally cancel advance seat selection on some flights for safety or operational reasons.
We apologise in advance for any inconvenience this may cause.

③ When can I reserve a paid seat?
You can reserve a paid seat from the time of ticket purchase until check-in.
You cannot select a seat if you have already checked in for the flight.
The deadline for advance seat selection may be earlier on some flights. Please read the fare conditions at the time of ticket purchase or check with Air China staff.

More details

Choose Your Seat

  •      Name and Brief
  • Seat Pre-selection
    Never get the dream seats you want?
    That's no longer a big deal. We will lock good seats ahead of time for you. Good seats can be pre-selected now!
  •      Restrictions
  • 1. Eligible tickets: International tickets with ticket numbers preceded by "999".
    2. Eligible flights: Air China-operated and coded direct international flights. Codeshare flights do not qualify.
    3. Eligible booking classes: Economy Class;
    4. Booking period: From the time of ticket purchase until check-in; The deadline for advance seat selection may be earlier on some flights. Please read the fare conditions at the time of ticket purchase or check with Air China staff. 
    5. Eligible passengers: Adult and child passengers;
    6. Pursuant to the rules of the Civil Aviation Administration of China (CAAC), passengers seated in emergency exit seats must be aged 15–64, satisfy emergency exit seating requirements and be able and willing to assist in the event of an emergency. For more information, please contact the place where you bought your ticket. Before booking, please note that for safety reasons, the seat backs on some emergency exit seats are not adjustable
    7. This service is not available to passengers who have already checked in.
    8. You can request a purchase invoice within 45 days of using this product by calling the Air China hotline on 95583-1-5.
  •      Eligible routes
  • Air China-operated non-stop and direct international flights. Prices and route eligibility criteria shown at the time of purchase will apply for all paid seat selections.
    Advance seat selection is unavailable on international flights that include a domestic segment.
    Advance seat selection is unavailable through self-service channels for flights originating inDaegu, Pyongyang, Yangon and Ulaanbaatar. Advance seat selection is also unavailable on some open-jaw itineraries (e.g. Beijing - Minsk - Budapest - Beijing; Beijing - Islamabad - Karachi - Beijing). If you are unable to select a seat in advance, you can still request a paid seat during airport check-in.
  •      Helpful tips
  • 1. At this point, you have only chosen your onboard seat. You still need to check in prior to take-off.
    2. Your paid seat reservation might change as a result of flight schedule or aircraft changes, or for safety or operational reasons. If we cannot honour your original reservation, we will do our best to assign you another seat in the same price bracket. If switching to a lower-priced seat, you may contact the original ticket purchase channel to apply for a refund, or apply for an electronic service voucher of the same value as the purchased seat (includes passengers whose seat ticket was purchased using mileage points or vouchers). For guidance on the use of electronic service vouchers, please refer to this link
    3. The Advance Seat Selection service is currently only available for single seat reservation. When the seat needs to be adjusted, single seat protection will also be offered.
    4. Advance seat selection is an optional service that lets you book your preferred seat in advance. For example, you can reserve a seat with extra legroom, or a regular seat. For safety and operational reasons, not all Economy Class seats can be reserved in advance. During check-in, some paid seats will also be released for other passengers that wish to use self-service check-in.
    5. If you reserve an emergency exit seat, you must check in at the airport check-in counters; self-service check-in will be unavailable.
    6. Where available, Premium Economy seats are located immediately in front of standard Economy Class. Therefore, the first row of Economy Class may not offer extra legroom. If you require an Economy Class seat with extra legroom, please book an emergency exit seat.
    7. If you encounter any issues when buying or using advance seat selection products, please be sure to save all relevant information (for example, system error report screenshots, boarding passes, or photos, etc.) and call 95583 to make an enquiry. Air China will assist you verifying the situation and finding a solution as soon as possible.
  •      Rules on refunds, changes and endorsements
  • 1. Endorsements: Not permitted. 
    2. Changes: Not permitted You must first cancel your seat reservation (see refund policy below) before you can change your ticket. After changing the date of your ticket you can make a new seat reservation. In an emergency or exceptional circumstances, you can change your ticket before cancelling the seat reservation; please keep a copy of your seat reservation confirmation for reference. After changing your ticket, call 95583 to cancel the seat reservation. A full refund will still be issued for eligible requests. 
    3. Refunds: 
    ●  Refunds must be requested from the original place of purchase.
    ●  A full refund will be issued free of charge up to 48 hours before departure. You can request a refund directly from the place of purchase, or call 95583.
    ●  Refunds will not be issued if requested 48 hours or less before departure, or when the flight has already departed. If you have cancelled your ticket, you can also request a refund for your seat reservation free of charge. Please wait until your original flight has landed and then call 95583 to request a refund.
    ●  Please carefully read the requirements before booking an emergency exit seat. A refund will not be offered if it is found that you do not meet the requirements.
    ●  If you request a paid or award upgrade, we will refund your seat reservation charge at no additional cost. Please wait until your flight has landed and then call 95583 to request a refund.
    ●  If you are not able to sit in your reserved seat, but we assign you another seat in the same price bracket, a higher price bracket, or a higher booking class, your seat reservation charge will not be refunded.
    ●  For passengers who paid using mileage and voluntarily cancelled the product, the mileage will be refunded according to the original validity period. Expired mileage will be automatically removed. Please check and give due consideration to your own circumstances when deciding whether to book this product. When a change in the product occurs due to a reason on the part of the airline, expired mileage will be extended by one month.
    ●  You can make eligible refund requests up to 12 months after the date of purchase.
    4. For more information, call 95583-1-5.

Service Vouchers

Collection deadline: One year from the date of issue. The vouchers will not be reissued if overdue.
Validity: One year since the date of collection. The unused vouchers will expire after the deadline.
Applicable to: payment for tickets (excluding fuel charge and airport construction fee, etc.only limited to the flights carried by Air China.)
For a single ticket, at most 50% of the ticket price (excluding fuel charge and airport construction fee, etc.) can be compensated by the electronic vouchers.
For an order including several tickets, the total compensation by the electronic vouchers equals to 50% of the cheapest ticket price multiplied by the total number of tickets. For example, if an order includes three tickets valued 1,000 Yuan, 800 Yuan and 700 Yuan, respectively, the total compensation will be 350×3=1050 Yuan.
For an order including tickets for several people, provided that the aforesaid rule is satisfied, the EV used shall be amortized evenly to each ticket and the amount thus deducted shall be an integer multiple of 10. For example, to use 500EV to book for 3 people, each ticket would be deducted by 500/3=166.66…, which after an integer multiple of 10, is 160*3= 480 Yuan.
Applicable by: Air China APP
Rules:
a. A single electronic voucher can be used in part.
b. Several electronic vouchers can be used together.
c. For involuntary ticket refund, the electronic vouchers will be returned in full amount, and the validity will begin from the date of return. For involuntary ticket change, the electronic vouchers can be used in full amount.
d. For voluntary ticket refund, the electronic vouchers will be not returned; For voluntary ticket change or transfer,the electronic vouchers can be used.
e. The electronic vouchers can only be used in the member account of the collector and shall be not transferred, but can be used by the collector to pay tickets for others.
f. The electronic vouchers cannot be used in combination with other coupons.